refactor: modularize notification job creation and enforce plan-based channel availability in policy resolver

server/src/Models/Appointments/Appointments.ts

@@ -529,9 +529,10 @@ class AppointmentManager implements IAppointmentsManager {
                 type: NotificationType.APPOINTMENT,
                 code: String((newAppointment as any)._id)
             });
+            }
 
             //Create jobs for email and whatsapp notifications
-                if (newAppointment.id) {
+            if (notification && newAppointment.id) {
                 const emailContent = await this.tryToSendNotification({
                     appointmentId: String(newAppointment.id),
                     sessionUser: String(companyCheck.ownerId),
@@ -574,7 +575,6 @@ class AppointmentManager implements IAppointmentsManager {
                     reminderWapMessage: reminderWapContent.message,
                 });
             }
-            }
 
             //Envio la notificacion al profesional.
             await NotificationsManager.sendSystemNotification({
@@ -2240,13 +2240,7 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
         const systemSubject = `Turno reservado en ${data.companyName}`;
         const reminderSystemSubject = `Recordatorio de turno en ${data.companyName}`;
 
-        await this.jobService.createJob({
+        const payload = {
-            companyId: data.companyId,
-            clientId: data.clientId,
-            appointmentId: data.appointmentId,
-            type: "creation",
-            appointmentStart: data.appointmentStart,
-            payload: {
             email: data.clientEmail,
             phoneNumber: data.clientPhoneNumber,
             userId: data.clientUserId,
@@ -2258,7 +2252,22 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             wapMessage: data.wapMessage,
             systemSubject,
             systemMessage: data.emailMessage,
-            },
+        };
+
+        await this.jobService.createMandatoryCreationJob({
+            companyId: data.companyId,
+            clientId: data.clientId,
+            appointmentId: data.appointmentId,
+            type: "creation",
+            payload,
+        });
+
+        await this.jobService.createReminderJobs({
+            companyId: data.companyId,
+            clientId: data.clientId,
+            appointmentId: data.appointmentId,
+            type: "reminder",
+            appointmentStart: data.appointmentStart,
             reminderPayload: {
                 email: data.clientEmail,
                 phoneNumber: data.clientPhoneNumber,

server/src/Models/Appointments/__tests__/Appointments.snapshotFallback.test.ts

@@ -421,6 +421,8 @@ describe("cancellation notification jobs", () => {
         };
         (AppointmentsList as any).jobService = {
             createJob: jest.fn().mockResolvedValue([]),
+            createMandatoryCreationJob: jest.fn().mockResolvedValue([]),
+            createReminderJobs: jest.fn().mockResolvedValue([]),
         };
 
         (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
@@ -563,6 +565,8 @@ describe("creation notification jobs", () => {
         };
         (AppointmentsList as any).jobService = {
             createJob: jest.fn().mockResolvedValue([]),
+            createMandatoryCreationJob: jest.fn().mockResolvedValue([]),
+            createReminderJobs: jest.fn().mockResolvedValue([]),
         };
 
         (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
@@ -649,7 +653,7 @@ describe("creation notification jobs", () => {
             reminderWapMessage: "WAP REMINDER Ada Lovelace",
         });
 
-        expect((AppointmentsList as any).jobService.createJob).toHaveBeenCalledWith(
+        expect((AppointmentsList as any).jobService.createMandatoryCreationJob).toHaveBeenCalledWith(
             expect.objectContaining({
                 type: "creation",
                 payload: expect.objectContaining({
@@ -659,6 +663,11 @@ describe("creation notification jobs", () => {
                     systemSubject: "Turno reservado en clases llavallol",
                     systemMessage: "EMAIL ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.",
                 }),
+            })
+        );
+        expect((AppointmentsList as any).jobService.createReminderJobs).toHaveBeenCalledWith(
+            expect.objectContaining({
+                type: "reminder",
                 reminderPayload: expect.objectContaining({
                     email: "ada@example.com",
                     phoneNumber: "5491112345678",

server/src/Models/NotificationPolicies/NotificationJobService.ts

@@ -1,5 +1,6 @@
 import {
     CreateJobParams,
+    NotificationChannel,
 } from "../NotificationJobs/NotificationJobs.Interface";
 import { NotificationJobsAdapterMongoose } from "../NotificationJobs/NotificationJobs.Adapter.Mongoose";
 import { PolicyResolver, ResolvedPolicy } from "./PolicyResolver";
@@ -121,6 +122,79 @@ export class NotificationJobService {
         return jobs;
     }
 
+    async createMandatoryCreationJob(params: CreateJobServiceParams): Promise<any[]> {
+        const payloadChannels = this.getPayloadChannels(params.payload);
+        const channels = await this.policyResolver.resolveAvailableChannels(
+            params.companyId,
+            payloadChannels
+        );
+
+        if (channels.length === 0) {
+            return [];
+        }
+
+        const scheduledAt = params.scheduledAt || new Date();
+        const jobs: any[] = [];
+
+        for (const channel of channels) {
+            const job = await this.jobAdapter.create({
+                companyId: params.companyId,
+                appointmentId: params.appointmentId,
+                clientId: params.clientId,
+                channel,
+                type: "creation",
+                scheduledAt,
+                payload: params.payload,
+            });
+            jobs.push(job);
+        }
+
+        return jobs;
+    }
+
+    async createReminderJobs(params: CreateJobServiceParams): Promise<any[]> {
+        const resolvedPolicy = await this.policyResolver.resolve(
+            params.companyId,
+            params.clientId
+        );
+
+        if (!params.appointmentStart || resolvedPolicy.channels.length === 0) {
+            return [];
+        }
+
+        const now = new Date();
+        const jobs: any[] = [];
+        const enabledReminderRules = (resolvedPolicy.reminderRules || []).filter(
+            (rule) => rule.enabled
+        );
+
+        for (const rule of enabledReminderRules) {
+            const reminderScheduledAt = this.adjustForQuietHours(
+                dayjs(params.appointmentStart).subtract(rule.offset, "minute").toDate(),
+                resolvedPolicy
+            );
+
+            if (reminderScheduledAt < now || reminderScheduledAt >= params.appointmentStart) {
+                continue;
+            }
+
+            for (const channel of resolvedPolicy.channels) {
+                const job = await this.jobAdapter.create({
+                    companyId: params.companyId,
+                    appointmentId: params.appointmentId,
+                    clientId: params.clientId,
+                    channel,
+                    type: "reminder",
+                    scheduledAt: reminderScheduledAt,
+                    payload: params.reminderPayload,
+                });
+                jobs.push(job);
+            }
+        }
+
+        return jobs;
+    }
+
     /**
      * Cancel all pending jobs for an appointment.
      * Called when an appointment is deleted or rescheduled.
@@ -165,6 +239,24 @@ export class NotificationJobService {
         return scheduledAt;
     }
 
+    private getPayloadChannels(payload?: CreateJobParams["payload"]): NotificationChannel[] {
+        const channels: NotificationChannel[] = [];
+
+        if (payload?.email) {
+            channels.push("email");
+        }
+
+        if (payload?.phoneNumber) {
+            channels.push("whatsapp");
+        }
+
+        if (payload?.userId) {
+            channels.push("system");
+        }
+
+        return channels;
+    }
+
     private isTimeInQuietHours(
         hour: number,
         minute: number,

server/src/Models/NotificationPolicies/PolicyResolver.ts

@@ -93,6 +93,21 @@ export class PolicyResolver {
         };
     }
 
+    async resolveAvailableChannels(
+        companyId: string,
+        channels: NotificationChannel[]
+    ): Promise<NotificationChannel[]> {
+        const companyPolicy = await this.companyPolicyAdapter.findOne({ companyId });
+        const enabledChannels = companyPolicy
+            ? companyPolicy.defaultChannels
+            : SYSTEM_DEFAULT_CHANNELS;
+        const companyEnabledChannels = channels.filter((channel) =>
+            enabledChannels.includes(channel)
+        );
+
+        return this.applyPlanLimits(companyId, companyEnabledChannels);
+    }
+
     /**
      * Returns muted channels from the winning cascade level only.
      * Per spec, muted channels are NOT merged across levels.

server/src/Models/NotificationPolicies/__tests__/NotificationJobService.test.ts

@@ -10,6 +10,7 @@ jest.mock("../../NotificationJobs/NotificationJobs.Adapter.Mongoose", () => ({
 jest.mock("../PolicyResolver", () => ({
     PolicyResolver: jest.fn().mockImplementation(() => ({
         resolve: jest.fn(),
+        resolveAvailableChannels: jest.fn(),
     })),
 }));
 
@@ -27,6 +28,7 @@ describe("NotificationJobService.createJob", () => {
     let service: NotificationJobService;
     let mockJobCreate: jest.Mock;
     let mockResolverResolve: jest.Mock;
+    let mockResolveAvailableChannels: jest.Mock;
 
     beforeEach(() => {
         jest.clearAllMocks();
@@ -36,6 +38,7 @@ describe("NotificationJobService.createJob", () => {
 
         mockJobCreate = (service as any).jobAdapter.create as jest.Mock;
         mockResolverResolve = (service as any).policyResolver.resolve as jest.Mock;
+        mockResolveAvailableChannels = (service as any).policyResolver.resolveAvailableChannels as jest.Mock;
     });
 
     it("creates a job with resolved channels", async () => {
@@ -219,6 +222,114 @@ describe("NotificationJobService.createJob", () => {
         expect(result).toHaveLength(0);
     });
 
+    it("creates mandatory creation jobs from available payload destinations without resolving reminder policy", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T14:00:00.000Z"));
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+        mockResolveAvailableChannels.mockResolvedValue(["email", "whatsapp"]);
+        const payload = {
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            companyOwnerId: "owner-1",
+            emailMessage: "Alta email",
+            wapMessage: "Alta WAP",
+        };
+
+        const result = await service.createMandatoryCreationJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            payload,
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(mockResolverResolve).not.toHaveBeenCalled();
+        expect(mockResolveAvailableChannels).toHaveBeenCalledWith("company-1", [
+            "email",
+            "whatsapp",
+        ]);
+        expect(result).toHaveLength(2);
+        expect(createCalls).toEqual([
+            expect.objectContaining({
+                channel: "email",
+                type: "creation",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+                payload,
+            }),
+            expect.objectContaining({
+                channel: "whatsapp",
+                type: "creation",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+                payload,
+            }),
+        ]);
+    });
+
+    it("does not create mandatory creation jobs for channels missing destination data", async () => {
+        mockResolveAvailableChannels.mockResolvedValue([]);
+
+        await service.createMandatoryCreationJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            payload: {
+                companyOwnerId: "owner-1",
+                emailMessage: "Alta email",
+                wapMessage: "Alta WAP",
+            },
+        });
+
+        expect(mockResolverResolve).not.toHaveBeenCalled();
+        expect(mockResolveAvailableChannels).toHaveBeenCalledWith("company-1", []);
+        expect(mockJobCreate).not.toHaveBeenCalled();
+    });
+
+    it("does not create mandatory creation jobs for unavailable channels", async () => {
+        mockResolveAvailableChannels.mockResolvedValue(["email"]);
+        const payload = {
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            companyOwnerId: "owner-1",
+        };
+
+        const result = await service.createMandatoryCreationJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            payload,
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(result).toHaveLength(1);
+        expect(createCalls).toEqual([
+            expect.objectContaining({ channel: "email", type: "creation", payload }),
+        ]);
+    });
+
+    it("keeps reminder jobs policy-aware when resolved channels are empty", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: [],
+            timezone: "America/Argentina/Buenos_Aires",
+            reminderRules: [{ offset: 30, enabled: true }],
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+
+        const result = await service.createReminderJobs({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "reminder",
+            appointmentStart: new Date("2026-07-21T15:00:00.000Z"),
+            reminderPayload: { email: "client@example.com" },
+        });
+
+        expect(mockResolverResolve).toHaveBeenCalledWith("company-1", "client-1");
+        expect(mockJobCreate).not.toHaveBeenCalled();
+        expect(result).toHaveLength(0);
+    });
+
     it("adjusts scheduledAt for quiet hours crossing midnight", async () => {
         const resolvedPolicy: ResolvedPolicy = {
             channels: ["system"],

server/src/Models/NotificationPolicies/__tests__/PolicyResolver.test.ts

@@ -309,4 +309,43 @@ describe("PolicyResolver", () => {
 
         expect(result.channels).toEqual([]);
     });
+
+    it("resolves available channels from company defaults and plan limits without client preferences", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["whatsapp" as NotificationChannel, "email" as NotificationChannel],
+            mutedChannels: ["email" as NotificationChannel],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolveAvailableChannels("company-1", [
+            "whatsapp",
+            "email",
+            "system",
+        ]);
+
+        expect(result).toEqual(["whatsapp", "email"]);
+        expect(mockClientPreferencesFindOne).not.toHaveBeenCalled();
+        expect(mockOverrideFindOne).not.toHaveBeenCalled();
+    });
+
+    it("removes available channels disallowed by the owner plan", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["whatsapp" as NotificationChannel, "email" as NotificationChannel],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockImplementation(
+            async (params: { feature: string }) =>
+                params.feature !== PlanFeatures.WAP_NOTIFICATIONS
+        );
+
+        const result = await resolver.resolveAvailableChannels("company-1", [
+            "whatsapp",
+            "email",
+        ]);
+
+        expect(result).toEqual(["email"]);
+    });
 });