feat: implement StepEngine architecture for assistant onboarding and configuration flows

.codegraph/.gitignore

@@ -0,0 +1,5 @@
+# CodeGraph data files — local to each machine, not for committing.
+# Ignore everything in .codegraph/ except this file itself, so transient
+# files (the database, daemon.pid, sockets, logs) never show up in git.
+*
+!.gitignore

.gitignore

@@ -34,3 +34,6 @@ server/build
 *.njsproj
 *.sln
 *.sw?
+
+# AI tooling
+.atl/

.opencode/skills/tx-admin-endpoint/SKILL.md

@@ -0,0 +1,86 @@
+---
+name: tx-admin-endpoint
+description: "Trigger: crear colección, nueva colección, crear endpoint, nuevo endpoint, Models, api, turnosxpress admin. Reglas para crear colecciones y endpoints del backend admin de turnosxpress."
+license: Apache-2.0
+metadata:
+  author: gentleman-programming
+  version: "1.0"
+---
+
+## Activation Contract
+
+Load this skill when creating a new collection or a new endpoint in the `server` backend of the turnosxpress admin (the API consumed by admins/employees, not the public client app). Applies to both the data layer (`server/src/Models`) and the HTTP layer (`server/src/api`). Example to imitate: `Clients`, `Posts`, `SchedulesDisabled`.
+
+## Hard Rules
+
+- Use the ACTUAL paths: collections live in `server/src/Models/<Name>/`, endpoints in `server/src/api/<Name>/`. The folder name is the collection name (e.g. `Clients`, `Posts`).
+- A collection is ALWAYS exactly 3 files with separated responsibilities (never collapse them):
+
+| File | Owns | Forbidden here |
+|------|------|-----------------|
+| `<Name>.Interface.ts` | All TS types: `*Params` (Create/Update/Delete/Find), `IX`, `IXDocument` re-export, `IXAdapter`, `IXManager`, view/result types. | No Mongoose, no business logic. |
+| `<Name>.Adapter.Mongoose.ts` | Mongoose ONLY: `Schema`, `IXDocument extends IX & Document`, `model()`, and pure DB ops (`create`, `delete`, `find`, `findOne`, `paginate`). Implements `IXAdapter`. | No business rules, NO security checks. |
+| `<Name>.ts` | Business rules AND security. A `<Name>Manager implements IXManager` class that instantiates the adapter in the constructor; exported as a singleton (`const XList = new ...Manager(); export default XList;`). | No Schema, no `model()`. |
+
+- SECURITY STANDARD (mandatory, even though `Clients.ts` inlines it — that is legacy): use the shared helpers from `server/src/helpers/check.ts`:
+  - `validateSessionUser({ sessionUser })` — confirm the session user exists. Call FIRST in any method that receives `sessionUser`.
+  - `validatePermissionsByCompany({ companyId, sessionUser })` — confirm the company exists AND the session user has ADMIN role. Call whenever a `companyId` is involved.
+  - Modern reference: `server/src/Models/Posts/Posts.ts`, `server/src/Models/SchedulesDisabled/SchedulesDisabled.ts`.
+  - Role checks beyond ADMIN (EMPLOYEE, etc.) go through `EmployeesList.checkPermission` / `checkRoleById`.
+- An endpoint is ALWAYS 2 files:
+  - `<Name>.Controller.ts` — tsoa decorators. One controller class per `@Route("resource/action")`. Each handler `@Post()`, takes `@Body()`, sets status, wraps in try/catch and returns `new ApiValidationError(500, message)` on error. Import `ApiValidationError` from `../../Models/Server.Error.model`.
+  - `<Name>.Service.ts` — thin: each method `await connect(process.env.DATABASE_CONNECTION)` then delegates to the manager singleton. No business logic here.
+- `authenticationMiddleware` (from `server/src/middleware/authentication.ts`) MUST be applied with `@Middlewares(authenticateMiddleware)` on EVERY controller, UNLESS the endpoint is intentionally public. Never omit it without explicit confirmation (see Ask Before Building).
+- 99% of endpoints use `@Post()`. Default to POST; use GET/other only with a concrete, justified reason.
+- After adding/changing controllers, regenerate the tsoa routes/spec: `npm run routes` (binds `tsoa spec-and-routes`); compile with `npm run build`.
+
+## Decision Gates
+
+| Situation | Decision |
+|-----------|----------|
+| Does the method take `sessionUser`? | Call `validateSessionUser` first. |
+| Does the method act on a `companyId`? | Then `validatePermissionsByCompany`. |
+| Endpoint exposed in the admin backend? | Default: `@Middlewares(authenticateMiddleware)`. |
+| Endpoint hits WhatsApp notification / public recovery / ratings or another abuse-prone path? | Consider `rateLimiter` (or `ratingRateLimiter`) from `server/src/middleware/ratelimiter.ts`. When both apply: `@Middlewares([rateLimiter, authenticateMiddleware])`. |
+| Internal/system-only endpoint? | Use `systemTokenMiddleware` instead of/with the above. |
+| Doubt about middleware, role, or method? | STOP and ask. See Ask Before Building. |
+
+## Ask Before Building (HARD — security first)
+
+STOP and ask the user BEFORE writing security or middleware code whenever there is ANY doubt. Never guess on these:
+
+1. Which validations/roles/plan features the new method requires (ADMIN vs EMPLOYEE vs extra feature gates).
+2. Whether the endpoint should be public (no `authenticateMiddleware`) or authenticated. A missing auth middleware is a security hole — when unsure, default to KEEPING `authenticateMiddleware` and confirm.
+3. Whether `rateLimiter` should be applied to a given endpoint. Do NOT add it by default; ask when the endpoint could be abuse-prone.
+4. Whether a non-POST method is genuinely needed.
+
+Ask at most a couple of focused questions, then wait. Do not proceed by assumption on security.
+
+## Execution Steps
+
+Creating a collection:
+
+1. Create `server/src/Models/<Name>/<Name>.Interface.ts` — define all params, `IX`, `IXAdapter`, `IXManager`, view/result types.
+2. Create `server/src/Models/<Name>/<Name>.Adapter.Mongoose.ts` — schema, `IXDocument`, `model()`, pure DB ops implementing `IXAdapter`.
+3. Create `server/src/Models/<Name>/<Name>.ts` — `<Name>Manager implements IXManager`; instantiate the adapter in the constructor; put business rules; call `validateSessionUser` / `validatePermissionsByCompany` at the top of each secured method; export a singleton default.
+4. Re-check Ask Before Building for any unconfirmed security requirement.
+
+Creating an endpoint:
+
+1. Create `server/src/api/<Name>/<Name>.Service.ts` — one method per action, `connect(process.env.DATABASE_CONNECTION)` then delegate to the manager singleton.
+2. Create `server/src/api/<Name>/<Name>.Controller.ts` — one controller class per `@Route`; `@Middlewares(authenticateMiddleware)` unless confirmed public; `@Post()` + `@Body()`; try/catch returning `ApiValidationError`.
+3. Apply Decision Gates (rateLimiter? system token? method?).
+4. Regenerate routes: `npm run routes` then `npm run build`.
+
+## Output Contract
+
+Return: files created, the singletons/middlewares wired, any security decision that was confirmed with the user, and whether `npm run routes` / `npm run build` were run.
+
+## References
+
+- `server/src/Models/Clients/Clients.ts`, `Clients.Interface.ts`, `Clients.Adapter.Mongoose.ts` — canonical 3-file collection example (note: Clients inlines security; do NOT copy that part).
+- `server/src/Models/Posts/Posts.ts` — modern security pattern using the shared helpers.
+- `server/src/helpers/check.ts` — `validateSessionUser`, `validatePermissionsByCompany`, `validatePermissionsByClient`.
+- `server/src/api/Clients/Clients.Controller.ts`, `Clients.Service.ts` — endpoint pattern (Controller + Service).
+- `server/src/middleware/authentication.ts`, `server/src/middleware/ratelimiter.ts` — middleware sources.
+- `server/tsoa.json`, `server/package.json` (`npm run routes`) — route generation.

README.md

@@ -1,2 +1,3 @@
 # turnosxpress
 
+ngrok http 3000

bot-admin-api/.env

@@ -1,4 +1,4 @@
-DATABASE_CONNECTION = mongodb://horacio:frx8us2w@192.168.1.50:20215/turnosxpress
+DATABASE_CONNECTION = mongodb://horacio:frx8us2w@localhost:20215/turnosxpress
 DATABASE_CONNECTION_ATLAS = mongodb+srv://horacio:frx8us2w@reservar.a2cgd.mongodb.net/reservar
 DATABASE_CONNECTION_LOCAL = mongodb://horacio:frx8us2w@192.168.1.50:20215/turnosxpress
 

notification-sender/jest.config.cjs

@@ -0,0 +1,20 @@
+module.exports = {
+    preset: "ts-jest",
+    testEnvironment: "node",
+    testMatch: ["**/__tests__/**/*.ts", "**/?(*.)+(spec|test).ts"],
+    moduleNameMapper: {
+        "^(\\.{1,2}/.*)\\.js$": "$1",
+    },
+    transform: {
+        "^.+\\.tsx?$": [
+            "ts-jest",
+            {
+                useESM: false,
+                tsconfig: {
+                    module: "CommonJS",
+                    moduleResolution: "node",
+                },
+            },
+        ],
+    },
+};

notification-sender/package.json

@@ -6,7 +6,8 @@
     "scripts": {
         "dev": "NODE_NO_WARNINGS=1 DOTENV_DISABLE_TELEMETRY=1 node --loader ts-node/esm src/index.ts",
         "build": "tsc",
-        "start": "node dist/index.js"
+        "start": "node dist/index.js",
+        "test": "jest --config jest.config.cjs"
     },
     "keywords": [],
     "author": "",
@@ -14,8 +15,11 @@
     "description": "",
     "devDependencies": {
         "@types/axios": "^0.9.36",
+        "@types/jest": "^30.0.0",
         "@types/mongoose": "^5.11.96",
         "@types/node": "^24.3.3",
+        "jest": "^30.4.2",
+        "ts-jest": "^29.4.11",
         "ts-node": "^10.9.2",
         "typescript": "^5.9.2"
     },

notification-sender/src/Models/Jobs/ChannelDispatchers.ts

@@ -0,0 +1,185 @@
+import { logDone, logError, logIntent } from "../../config/logger.js";
+
+export interface DispatchResult {
+    success: boolean;
+    providerResponse?: string;
+    error?: string;
+}
+
+function formatResponseFailure(endpoint: string, data: unknown): string {
+    const serialized = JSON.stringify(data);
+    return `${endpoint} returned success=false${serialized && serialized !== "{}" ? ` data=${serialized}` : " without error details"}`;
+}
+
+function getApiBaseUrl(): string {
+    const raw = process.env.API_URL || "";
+
+    if (!raw.trim()) {
+        return "";
+    }
+
+    try {
+        return new URL(raw).origin;
+    } catch {
+        return raw.replace(/\/$/, "");
+    }
+}
+
+function buildApiUrl(path: string): string {
+    return `${getApiBaseUrl()}${path}`;
+}
+
+function formatDispatchError(error: unknown): string {
+    if (typeof error === "object" && error !== null && "isAxiosError" in error) {
+        const axiosError = error as {
+            message?: string;
+            response?: { status?: number; data?: unknown };
+        };
+        const details = [
+            axiosError.response?.status ? `status=${axiosError.response.status}` : undefined,
+            axiosError.response?.data !== undefined ? `data=${JSON.stringify(axiosError.response.data)}` : undefined,
+            axiosError.message ? `message=${axiosError.message}` : undefined,
+        ].filter(Boolean);
+
+        return details.join(" ") || "Axios request failed without details";
+    }
+
+    return error instanceof Error ? error.message : String(error);
+}
+
+export async function dispatchWhatsApp(params: {
+    companyId: string;
+    appointmentId: string;
+    type: string;
+    systemToken: string;
+    phoneNumber: string;
+    message: string;
+    companyOwnerId: string;
+}): Promise<DispatchResult> {
+    try {
+        if (!params.phoneNumber.trim() || !params.message.trim() || !params.companyOwnerId.trim()) {
+            return { success: false, error: "WhatsApp dispatch requires phoneNumber, message, and companyOwnerId" };
+        }
+
+        // Send worker-rendered content directly so cancellation jobs survive appointment deletion.
+        const axios = (await import("axios")).default;
+        const response = await axios.post(
+            buildApiUrl("/notifications/send-wap"),
+            {
+                systemToken: params.systemToken,
+                phoneNumber: params.phoneNumber,
+                message: params.message,
+                companyId: params.companyId,
+                sessionUser: params.companyOwnerId,
+            },
+            {
+                headers: { "Content-Type": "application/json" },
+            }
+        );
+
+        logDone(`WhatsApp dispatched for company ${params.companyId}`);
+        return { success: true, providerResponse: JSON.stringify(response.data) };
+    } catch (error) {
+        const msg = formatDispatchError(error);
+        logError(`WhatsApp dispatch failed for company ${params.companyId}:`, msg);
+        return { success: false, error: msg };
+    }
+}
+
+export async function dispatchEmail(params: {
+    appointmentId: string;
+    systemToken: string;
+    type: string;
+    email: string;
+    subject: string;
+    message: string;
+}): Promise<DispatchResult> {
+    try {
+        if (!params.email.trim() || !params.subject.trim() || !params.message.trim()) {
+            return { success: false, error: "Email dispatch requires email, subject, and message" };
+        }
+
+        // Send worker-rendered content directly so cancellation jobs survive appointment deletion.
+        const axios = (await import("axios")).default;
+        const response = await axios.post(
+            buildApiUrl("/notifications/send-email"),
+            {
+                systemToken: params.systemToken,
+                email: params.email,
+                subject: params.subject,
+                message: params.message,
+            },
+            {
+                headers: { "Content-Type": "application/json" },
+            }
+        );
+
+        const responseData = response.data as { success?: boolean };
+        if (responseData.success === false) {
+            return {
+                success: false,
+                error: formatResponseFailure("notifications/send-email", response.data),
+            };
+        }
+
+        logDone(`Email dispatched to ${params.email}`);
+        return { success: true, providerResponse: JSON.stringify(response.data) };
+    } catch (error) {
+        const msg = formatDispatchError(error);
+        logError(`Email dispatch failed for ${params.email}:`, msg);
+        return { success: false, error: msg };
+    }
+}
+
+export async function dispatchSystem(params: {
+    systemToken: string;
+    userId: string;
+    subject: string;
+    message: string;
+    companyId?: string;
+    serviceId?: number;
+    conversationId?: string;
+    type?: string;
+    code?: string;
+}): Promise<DispatchResult> {
+    try {
+        if (!params.userId.trim() || !params.subject.trim() || !params.message.trim()) {
+            return { success: false, error: "System dispatch requires userId, subject, and message" };
+        }
+
+        // Delegate to the server API for system notification
+        const axios = (await import("axios")).default;
+        const response = await axios.post(
+            buildApiUrl("/systemnotifications/create"),
+            {
+                userId: params.userId,
+                subject: params.subject,
+                message: params.message,
+                companyId: params.companyId,
+                serviceId: params.serviceId,
+                conversationId: params.conversationId,
+                type: params.type,
+                code: params.code,
+                systemToken: params.systemToken,
+            },
+            {
+                headers: { "Content-Type": "application/json" },
+            }
+        );
+
+        const responseData = response.data as { success?: boolean };
+        if (responseData.success === false) {
+            return {
+                success: false,
+                error: formatResponseFailure("systemnotifications/create", response.data),
+            };
+        }
+
+        logDone(`System notification dispatched to user ${params.userId}`);
+        return { success: true, providerResponse: JSON.stringify(response.data) };
+    } catch (error) {
+        const msg = formatDispatchError(error);
+        logError(`System notification dispatch failed for user ${params.userId}:`, msg);
+        return { success: false, error: msg };
+    }
+}

notification-sender/src/Models/Jobs/JobProcessor.ts

@@ -0,0 +1,270 @@
+import { logDone, logError, logIntent } from "../../config/logger.js";
+import { NotificationJobModel, INotificationJob } from "./NotificationJob.Adapter.Mongoose.js";
+import { WhatsAppThrottleClass } from "./WhatsAppThrottle.js";
+import { dispatchWhatsApp, dispatchEmail, dispatchSystem } from "./ChannelDispatchers.js";
+import { resolveNotificationContent } from "./NotificationContentResolver.js";
+
+const POLL_INTERVAL_MS = 5000;
+const BASE_RETRY_DELAY_MS = 5000;
+const MAX_JITTER_MS = 3000;
+const THROTTLE_RETRY_DELAY_MS = 8000;
+const DEFAULT_CLEANUP_INTERVAL_MS = 60 * 60 * 1000;
+const SUPPORTED_APPOINTMENT_NOTIFICATION_TYPES = new Set(["creation", "reminder", "cancellation"]);
+
+function resolveCleanupIntervalMs(): number {
+    const raw = process.env.NOTIFICATION_JOB_CLEANUP_INTERVAL_MS;
+    if (!raw) return DEFAULT_CLEANUP_INTERVAL_MS;
+
+    const parsed = Number(raw);
+    return Number.isFinite(parsed) && parsed >= 0 ? parsed : DEFAULT_CLEANUP_INTERVAL_MS;
+}
+
+function resolveAppointmentNotificationType(type: unknown): string {
+    return typeof type === "string" && SUPPORTED_APPOINTMENT_NOTIFICATION_TYPES.has(type) ? type : "reminder";
+}
+
+export function buildPendingJobQuery(now: Date) {
+    return {
+        status: "pending",
+        scheduledAt: { $lte: now },
+        $or: [{ nextRetryAt: { $exists: false } }, { nextRetryAt: null }, { nextRetryAt: { $lte: now } }],
+    };
+}
+
+export function calculateNextRetryAt(attempt: number, now: Date): Date {
+    const delay = BASE_RETRY_DELAY_MS * Math.pow(2, attempt - 1);
+    const jitter = Math.floor(Math.random() * MAX_JITTER_MS);
+    return new Date(now.getTime() + delay + jitter);
+}
+
+export function buildStartOfDay(date: Date): Date {
+    return new Date(date.getFullYear(), date.getMonth(), date.getDate());
+}
+
+function getJobId(job: { id?: unknown; _id?: unknown; appointmentId?: unknown; channel?: unknown; get?: (path: string) => unknown }): string {
+    const value = job.id || job._id || job.get?.("_id");
+    if (value) return String(value);
+
+    const appointmentId = job.appointmentId || job.get?.("appointmentId");
+    const channel = job.channel || job.get?.("channel");
+    return appointmentId || channel ? `unknown appointment=${String(appointmentId || "n/a")} channel=${String(channel || "n/a")}` : "unknown";
+}
+
+export class JobProcessor {
+    private jobModel: NotificationJobModel;
+    private throttle: WhatsAppThrottleClass;
+    private polling = false;
+    private cleanupTimeout?: NodeJS.Timeout;
+    private cleanupIntervalMs: number;
+
+    constructor() {
+        this.jobModel = new NotificationJobModel();
+        this.throttle = new WhatsAppThrottleClass();
+        this.cleanupIntervalMs = resolveCleanupIntervalMs();
+    }
+
+    public async startPolling(): Promise<void> {
+        if (this.polling) return;
+        this.polling = true;
+        logIntent("JobProcessor: starting poll loop");
+        await this.cleanupOldJobs();
+        this.scheduleCleanup();
+        this.poll();
+    }
+
+    public stopPolling(): void {
+        this.polling = false;
+        if (this.cleanupTimeout) {
+            clearTimeout(this.cleanupTimeout);
+            this.cleanupTimeout = undefined;
+        }
+        logIntent("JobProcessor: stopping poll loop");
+    }
+
+    private scheduleCleanup(): void {
+        if (!this.polling || this.cleanupIntervalMs <= 0) return;
+
+        this.cleanupTimeout = setTimeout(async () => {
+            await this.cleanupOldJobs();
+            this.scheduleCleanup();
+        }, this.cleanupIntervalMs);
+    }
+
+    private async cleanupOldJobs(now = new Date()): Promise<void> {
+        const cutoff = buildStartOfDay(now);
+
+        try {
+            const deletedCount = await this.jobModel.deleteBeforeScheduledAt(cutoff);
+            logDone(`JobProcessor: cleaned ${deletedCount} old notification jobs before ${cutoff.toISOString()}`);
+        } catch (error) {
+            logError(`JobProcessor: cleanup error before ${cutoff.toISOString()}`, error);
+        }
+    }
+
+    private async poll(): Promise<void> {
+        if (!this.polling) return;
+
+        try {
+            const now = new Date();
+            const pendingJobs = await this.jobModel.notificationJobList
+                .find(buildPendingJobQuery(now))
+                .sort({ scheduledAt: 1 })
+                .exec();
+
+            if (pendingJobs.length > 0) {
+                logIntent(`JobProcessor: found ${pendingJobs.length} pending jobs`);
+                await this.processJobs(pendingJobs);
+            }
+        } catch (error) {
+            logError("JobProcessor: poll error", error);
+        }
+
+        setTimeout(() => this.poll(), POLL_INTERVAL_MS);
+    }
+
+    private async processJobs(jobs: any[]): Promise<void> {
+        // Group by companyId
+        const grouped = new Map<string, any[]>();
+        for (const job of jobs) {
+            const companyId = String(job.companyId);
+            if (!grouped.has(companyId)) {
+                grouped.set(companyId, []);
+            }
+            grouped.get(companyId)!.push(job);
+        }
+
+        for (const [companyId, companyJobs] of grouped) {
+            for (const job of companyJobs) {
+                await this.processJob(job, companyId);
+            }
+        }
+    }
+
+    private async processJob(job: any, companyId: string): Promise<void> {
+        const now = new Date();
+        const jobId = getJobId(job);
+
+        try {
+            // Check throttle for WhatsApp
+            if (job.channel === "whatsapp") {
+                if (!this.throttle.canSend(companyId)) {
+                    const nextRetryAt = new Date(now.getTime() + THROTTLE_RETRY_DELAY_MS);
+                    await this.jobModel.notificationJobList.updateOne(
+                        { _id: job._id },
+                        { $set: { status: "pending", nextRetryAt } }
+                    ).exec();
+                    logIntent(`JobProcessor: job ${jobId} throttled WhatsApp for company ${companyId}; retry at ${nextRetryAt.toISOString()}`);
+                    return;
+                }
+            }
+
+            const nextAttempt = job.attempts + 1;
+            await this.jobModel.notificationJobList.updateOne(
+                { _id: job._id },
+                { $set: { status: "processing", attempts: nextAttempt } }
+            ).exec();
+
+            const dispatchJob = {
+                ...job,
+                _id: job._id || job.get?.("_id"),
+                appointmentId: job.appointmentId || job.get?.("appointmentId"),
+                channel: job.channel || job.get?.("channel"),
+                attempts: nextAttempt,
+            };
+            const content = await resolveNotificationContent(job);
+            const appointmentNotificationType = resolveAppointmentNotificationType(job.type);
+
+            let result;
+            switch (job.channel) {
+                case "whatsapp":
+                    result = await dispatchWhatsApp({
+                        companyId,
+                        appointmentId: String(job.appointmentId),
+                        type: appointmentNotificationType,
+                        systemToken: `${process.env.API_KEY}`,
+                        phoneNumber: content.phoneNumber || "",
+                        message: content.message,
+                        companyOwnerId: content.companyOwnerId || "",
+                    });
+                    break;
+                case "email":
+                    result = await dispatchEmail({
+                        appointmentId: String(job.appointmentId),
+                        systemToken: `${process.env.API_KEY}`,
+                        type: appointmentNotificationType,
+                        email: content.email || "",
+                        subject: content.subject,
+                        message: content.message,
+                    });
+                    break;
+                case "system":
+                    result = await dispatchSystem({
+                        systemToken: `${process.env.API_KEY}`,
+                        userId: content.userId || "",
+                        subject: content.subject,
+                        message: content.message,
+                        companyId: String(job.companyId),
+                        type: job.type,
+                        code: String(job.appointmentId),
+                    });
+                    break;
+                default:
+                    result = { success: false, error: `Unknown channel: ${job.channel}` };
+            }
+
+            if (result.success) {
+                if (job.channel === "whatsapp") {
+                    this.throttle.recordSent(companyId);
+                }
+
+                await this.jobModel.notificationJobList.updateOne(
+                    { _id: job._id },
+                    {
+                        $set: {
+                            status: "sent",
+                            sentAt: new Date(),
+                            providerResponse: result.providerResponse,
+                        },
+                    }
+                ).exec();
+                logDone(`JobProcessor: job ${jobId} sent via ${job.channel}`);
+            } else {
+                await this.handleFailure(dispatchJob, result.error || "Unknown error");
+            }
+        } catch (error) {
+            const msg = error instanceof Error ? error.message : String(error);
+            await this.handleFailure({ ...job, attempts: job.attempts + 1 }, msg);
+        }
+    }
+
+    private async handleFailure(job: any, errorMessage: string): Promise<void> {
+        const now = new Date();
+        const jobId = getJobId(job);
+
+        if (job.attempts >= job.maxAttempts) {
+            await this.jobModel.notificationJobList.updateOne(
+                { _id: job._id },
+                {
+                    $set: {
+                        status: "failed",
+                        lastError: errorMessage,
+                    },
+                }
+            ).exec();
+            logError(`JobProcessor: job ${jobId} failed permanently after ${job.attempts} attempts`, errorMessage);
+        } else {
+            const nextRetryAt = calculateNextRetryAt(job.attempts, now);
+            await this.jobModel.notificationJobList.updateOne(
+                { _id: job._id },
+                {
+                    $set: {
+                        status: "pending",
+                        lastError: errorMessage,
+                        nextRetryAt,
+                    },
+                }
+            ).exec();
+            logError(`JobProcessor: job ${jobId} failed attempt ${job.attempts}/${job.maxAttempts}; retry at ${nextRetryAt.toISOString()}`, errorMessage);
+        }
+    }
+}

notification-sender/src/Models/Jobs/NotificationContentResolver.ts

@@ -0,0 +1,191 @@
+import mongoose, { Model } from "mongoose";
+import { INotificationJobDocument, NotificationJobType } from "./NotificationJob.Adapter.Mongoose.js";
+
+const { Schema, model, models } = mongoose;
+
+interface AppointmentDocument {
+    _id: unknown;
+    companyId: unknown;
+    serviceId?: unknown;
+    clientId?: unknown;
+    userId?: unknown;
+    start: Date;
+}
+
+interface ClientDocument {
+    _id: unknown;
+    userId?: unknown;
+    firstName?: string;
+    lastName?: string;
+    email?: string;
+}
+
+interface UserDocument {
+    _id: unknown;
+    email?: string;
+    firstName?: string;
+    lastName?: string;
+}
+
+interface ServiceDocument {
+    _id: unknown;
+    name?: string;
+}
+
+interface CompanyDocument {
+    _id: unknown;
+    name?: string;
+    ownerId?: unknown;
+}
+
+export interface ResolvedNotificationContent {
+    email?: string;
+    phoneNumber?: string;
+    userId?: string;
+    companyOwnerId?: string;
+    subject: string;
+    message: string;
+}
+
+const appointmentSchema = new Schema(
+    {
+        companyId: { type: Schema.Types.ObjectId, required: true, ref: "Companie" },
+        serviceId: { type: Schema.Types.ObjectId, required: false, ref: "Service" },
+        clientId: { type: Schema.Types.ObjectId, required: false, ref: "Client" },
+        userId: { type: Schema.Types.ObjectId, required: false, ref: "User" },
+        start: { type: Date, required: true },
+    },
+    { strict: false }
+);
+
+const clientSchema = new Schema(
+    {
+        userId: { type: Schema.Types.ObjectId, required: false, ref: "User" },
+        firstName: { type: String, required: false },
+        lastName: { type: String, required: false },
+        email: { type: String, required: false },
+    },
+    { strict: false }
+);
+
+const userSchema = new Schema(
+    {
+        email: { type: String, required: false },
+        firstName: { type: String, required: false },
+        lastName: { type: String, required: false },
+    },
+    { strict: false }
+);
+
+const serviceSchema = new Schema(
+    {
+        name: { type: String, required: false },
+    },
+    { strict: false }
+);
+
+const companySchema = new Schema(
+    {
+        name: { type: String, required: false },
+        ownerId: { type: Schema.Types.ObjectId, required: false, ref: "User" },
+    },
+    { strict: false }
+);
+
+const Appointment = (models.Appointment || model<AppointmentDocument>("Appointment", appointmentSchema)) as Model<AppointmentDocument>;
+const Client = (models.Client || model<ClientDocument>("Client", clientSchema)) as Model<ClientDocument>;
+const User = (models.User || model<UserDocument>("User", userSchema)) as Model<UserDocument>;
+const Service = (models.Service || model<ServiceDocument>("Service", serviceSchema)) as Model<ServiceDocument>;
+const Company = (models.Company || model<CompanyDocument>("Company", companySchema)) as Model<CompanyDocument>;
+
+function compactName(...parts: Array<string | undefined>): string {
+    return parts.filter(Boolean).join(" ").trim();
+}
+
+function formatDateTime(value?: Date): string {
+    if (!value) return "fecha pendiente";
+    return new Intl.DateTimeFormat("es-AR", {
+        dateStyle: "short",
+        timeStyle: "short",
+        timeZone: "America/Argentina/Buenos_Aires",
+    }).format(value);
+}
+
+export function buildNotificationText(params: {
+    type: NotificationJobType;
+    appointment?: AppointmentDocument | null;
+    client?: ClientDocument | null;
+    service?: ServiceDocument | null;
+    company?: CompanyDocument | null;
+}): Pick<ResolvedNotificationContent, "subject" | "message"> {
+    const companyName = params.company?.name || "TurnosXpress";
+    const serviceName = params.service?.name || "tu turno";
+    const appointmentDate = formatDateTime(params.appointment?.start);
+
+    switch (params.type) {
+        case "creation":
+            return {
+                subject: `Alta de turno en ${companyName}`,
+                message: `Tu turno para ${serviceName} en ${companyName} fue confirmado para el ${appointmentDate}.`,
+            };
+        case "reminder":
+            return {
+                subject: `Recordatorio de turno en ${companyName}`,
+                message: `Te recordamos tu turno para ${serviceName} en ${companyName} el ${appointmentDate}.`,
+            };
+        case "update":
+            return {
+                subject: `Turno actualizado en ${companyName}`,
+                message: `Tu turno para ${serviceName} en ${companyName} fue actualizado. Nueva fecha: ${appointmentDate}.`,
+            };
+        case "cancellation":
+            return {
+                subject: `Turno cancelado en ${companyName}`,
+                message: `Tu turno para ${serviceName} en ${companyName} del ${appointmentDate} fue cancelado.`,
+            };
+    }
+}
+
+export async function resolveNotificationContent(job: INotificationJobDocument): Promise<ResolvedNotificationContent> {
+    if ((job.type === "creation" || job.type === "reminder" || job.type === "cancellation") && job.payload) {
+        const { email, phoneNumber, userId, companyOwnerId } = job.payload;
+        const subject = job.channel === "email"
+            ? job.payload.emailSubject
+            : job.channel === "system"
+                ? job.payload.systemSubject
+                : job.payload.subject;
+        const message = job.channel === "whatsapp"
+            ? job.payload.wapMessage
+            : job.channel === "email"
+                ? job.payload.emailMessage
+                : job.payload.systemMessage;
+        const fallbackSubject = subject || job.payload.subject;
+        const fallbackMessage = message || job.payload.message;
+        if (fallbackSubject?.trim() && fallbackMessage?.trim()) {
+            return {
+                email: email?.trim(),
+                phoneNumber: phoneNumber?.trim(),
+                userId: userId ? String(userId) : undefined,
+                companyOwnerId: companyOwnerId ? String(companyOwnerId) : undefined,
+                subject: fallbackSubject.trim(),
+                message: fallbackMessage.trim(),
+            };
+        }
+    }
+
+    const appointment = await Appointment.findOne({ _id: job.appointmentId }).lean().exec();
+    const client = await Client.findOne({ _id: job.clientId }).lean().exec();
+    const company = await Company.findOne({ _id: job.companyId }).lean().exec();
+    const service = appointment?.serviceId ? await Service.findOne({ _id: appointment.serviceId }).lean().exec() : null;
+    const userId = client?.userId || appointment?.userId || company?.ownerId;
+    const user = userId ? await User.findOne({ _id: userId }).lean().exec() : null;
+    const text = buildNotificationText({ type: job.type, appointment, client, service, company });
+    const email = client?.email || user?.email;
+
+    return {
+        email: email?.trim(),
+        userId: userId ? String(userId) : undefined,
+        subject: text.subject.trim(),
+        message: text.message.trim(),
+    };
+}

notification-sender/src/Models/Jobs/NotificationJob.Adapter.Mongoose.ts

@@ -0,0 +1,113 @@
+import mongoose, { Document, Model, Schema, model } from "mongoose";
+
+export type NotificationChannel = "whatsapp" | "email" | "system";
+export type NotificationJobStatus = "pending" | "processing" | "sent" | "failed" | "cancelled";
+export type NotificationJobType = "creation" | "reminder" | "update" | "cancellation";
+
+export interface NotificationJobPayload {
+    email?: string;
+    phoneNumber?: string;
+    userId?: string;
+    companyOwnerId?: string;
+    subject?: string;
+    message?: string;
+    emailSubject?: string;
+    emailMessage?: string;
+    wapMessage?: string;
+    systemSubject?: string;
+    systemMessage?: string;
+}
+
+export interface INotificationJob {
+    _id: string;
+    companyId: string;
+    appointmentId: string;
+    clientId: string;
+    channel: NotificationChannel;
+    type: NotificationJobType;
+    scheduledAt: Date;
+    status: NotificationJobStatus;
+    attempts: number;
+    maxAttempts: number;
+    lastError?: string;
+    nextRetryAt?: Date;
+    providerResponse?: string;
+    payload?: NotificationJobPayload;
+    createdAt: Date;
+    updatedAt: Date;
+    sentAt?: Date;
+}
+
+export interface INotificationJobDocument extends Omit<INotificationJob, "_id">, Document {}
+
+export class NotificationJobModel {
+    schema: Schema;
+    notificationJobList: Model<INotificationJobDocument>;
+
+    constructor() {
+        this.schema = new Schema(
+            {
+                companyId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Companie",
+                },
+                appointmentId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Appointment",
+                },
+                clientId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Client",
+                },
+                channel: {
+                    type: String,
+                    required: true,
+                    enum: ["whatsapp", "email", "system"],
+                },
+                type: {
+                    type: String,
+                    required: true,
+                    enum: ["creation", "reminder", "update", "cancellation"],
+                },
+                scheduledAt: { type: Date, required: true },
+                status: {
+                    type: String,
+                    required: true,
+                    enum: ["pending", "processing", "sent", "failed", "cancelled"],
+                    default: "pending",
+                },
+                attempts: { type: Number, required: true, default: 0 },
+                maxAttempts: { type: Number, required: true, default: 3 },
+                lastError: { type: String, required: false },
+                nextRetryAt: { type: Date, required: false },
+                providerResponse: { type: String, required: false },
+                payload: { type: Schema.Types.Mixed, required: false },
+                sentAt: { type: Date, required: false },
+            },
+            {
+                timestamps: true,
+            }
+        );
+
+        this.schema.index({ status: 1, scheduledAt: 1 });
+        this.schema.index({ status: 1, scheduledAt: 1, nextRetryAt: 1 });
+        this.schema.index({ companyId: 1, status: 1 });
+        this.schema.index({ appointmentId: 1 });
+
+        this.notificationJobList = model<INotificationJobDocument>(
+            "NotificationJob",
+            this.schema
+        );
+    }
+
+    async deleteBeforeScheduledAt(cutoff: Date): Promise<number> {
+        const result = await this.notificationJobList.deleteMany({
+            scheduledAt: { $lt: cutoff },
+        }).exec();
+
+        return result.deletedCount || 0;
+    }
+}

notification-sender/src/Models/Jobs/WhatsAppThrottle.ts

@@ -0,0 +1,28 @@
+const DEFAULT_MIN_INTERVAL_MS = 8000;
+const JITTER_MAX_MS = 8000;
+
+export class WhatsAppThrottleClass {
+    private lastSentAt: Map<string, number> = new Map();
+    private minIntervalMs: number;
+
+    constructor(minIntervalMs: number = DEFAULT_MIN_INTERVAL_MS) {
+        this.minIntervalMs = minIntervalMs;
+    }
+
+    canSend(companyId: string): boolean {
+        const lastSent = this.lastSentAt.get(companyId);
+        if (!lastSent) {
+            return true;
+        }
+
+        const elapsed = Date.now() - lastSent;
+        const jitter = Math.floor(Math.random() * JITTER_MAX_MS);
+        const requiredInterval = this.minIntervalMs + jitter;
+
+        return elapsed >= requiredInterval;
+    }
+
+    recordSent(companyId: string): void {
+        this.lastSentAt.set(companyId, Date.now());
+    }
+}

notification-sender/src/Models/Jobs/__tests__/ChannelDispatchers.test.ts

@@ -0,0 +1,71 @@
+import axios from "axios";
+import { dispatchEmail, dispatchWhatsApp } from "../ChannelDispatchers.js";
+
+jest.mock("axios");
+
+const mockedAxios = axios as jest.Mocked<typeof axios>;
+
+describe("ChannelDispatchers", () => {
+    beforeEach(() => {
+        jest.clearAllMocks();
+        process.env.API_URL = "https://api.example.com/base";
+        process.env.API_KEY = "system-token";
+        mockedAxios.post.mockResolvedValue({
+            data: { success: true },
+            status: 200,
+            statusText: "OK",
+            headers: {},
+            config: { url: "" },
+        });
+    });
+
+    it("sends the job type in the email notification payload", async () => {
+        await dispatchEmail({
+            appointmentId: "appointment-1",
+            systemToken: "system-token",
+            type: "creation",
+            email: "client@example.com",
+            subject: "Appointment created",
+            message: "Creation message",
+        });
+
+        expect(mockedAxios.post).toHaveBeenCalledWith(
+            "https://api.example.com/notifications/send-email",
+            {
+                systemToken: "system-token",
+                email: "client@example.com",
+                subject: "Appointment created",
+                message: "Creation message",
+            },
+            {
+                headers: { "Content-Type": "application/json" },
+            }
+        );
+    });
+
+    it("sends the job type in the WhatsApp system notification payload", async () => {
+        await dispatchWhatsApp({
+            companyId: "company-1",
+            appointmentId: "appointment-1",
+            type: "creation",
+            systemToken: "system-token",
+            phoneNumber: "5491112345678",
+            message: "Creation message",
+            companyOwnerId: "owner-1",
+        });
+
+        expect(mockedAxios.post).toHaveBeenCalledWith(
+            "https://api.example.com/notifications/send-wap",
+            {
+                systemToken: "system-token",
+                phoneNumber: "5491112345678",
+                message: "Creation message",
+                companyId: "company-1",
+                sessionUser: "owner-1",
+            },
+            {
+                headers: { "Content-Type": "application/json" },
+            }
+        );
+    });
+});

notification-sender/src/Models/Jobs/__tests__/JobProcessor.test.ts

@@ -0,0 +1,274 @@
+import { dispatchEmail, dispatchWhatsApp } from "../ChannelDispatchers.js";
+import { buildPendingJobQuery, buildStartOfDay, calculateNextRetryAt, JobProcessor } from "../JobProcessor.js";
+import { resolveNotificationContent } from "../NotificationContentResolver.js";
+
+jest.mock("../ChannelDispatchers.js", () => ({
+    dispatchWhatsApp: jest.fn(),
+    dispatchEmail: jest.fn(),
+    dispatchSystem: jest.fn(),
+}));
+
+jest.mock("../NotificationContentResolver.js", () => ({
+    resolveNotificationContent: jest.fn(),
+}));
+
+describe("JobProcessor", () => {
+    describe("calculateNextRetryAt", () => {
+        it("calculates exponential backoff for attempt 1", () => {
+            const now = new Date("2026-07-21T12:00:00.000Z");
+            const result = calculateNextRetryAt(1, now);
+
+            const minExpected = now.getTime() + 5000;
+            const maxExpected = now.getTime() + 5000 + 3000;
+
+            expect(result.getTime()).toBeGreaterThanOrEqual(minExpected);
+            expect(result.getTime()).toBeLessThanOrEqual(maxExpected);
+        });
+
+        it("calculates exponential backoff for attempt 2", () => {
+            const now = new Date("2026-07-21T12:00:00.000Z");
+            const result = calculateNextRetryAt(2, now);
+
+            const minExpected = now.getTime() + 10000;
+            const maxExpected = now.getTime() + 10000 + 3000;
+
+            expect(result.getTime()).toBeGreaterThanOrEqual(minExpected);
+            expect(result.getTime()).toBeLessThanOrEqual(maxExpected);
+        });
+
+        it("calculates exponential backoff for attempt 3", () => {
+            const now = new Date("2026-07-21T12:00:00.000Z");
+            const result = calculateNextRetryAt(3, now);
+
+            const minExpected = now.getTime() + 20000;
+            const maxExpected = now.getTime() + 20000 + 3000;
+
+            expect(result.getTime()).toBeGreaterThanOrEqual(minExpected);
+            expect(result.getTime()).toBeLessThanOrEqual(maxExpected);
+        });
+
+        it("returns a Date in the future", () => {
+            const now = new Date("2026-07-21T12:00:00.000Z");
+            const result = calculateNextRetryAt(1, now);
+            expect(result.getTime()).toBeGreaterThan(now.getTime());
+        });
+
+        it("uses base delay for attempt 0 as fallback", () => {
+            const now = new Date("2026-07-21T12:00:00.000Z");
+            const result = calculateNextRetryAt(1, now);
+
+            expect(result).toBeInstanceOf(Date);
+        });
+    });
+
+    describe("backoff math correctness", () => {
+        it("exponential growth doubles each attempt", () => {
+            const now = new Date("2026-07-21T12:00:00.000Z");
+
+            const r1 = calculateNextRetryAt(1, now).getTime() - now.getTime();
+            const r2 = calculateNextRetryAt(2, now).getTime() - now.getTime();
+            const r3 = calculateNextRetryAt(3, now).getTime() - now.getTime();
+
+            // Without jitter: 5000, 10000, 20000
+            // With jitter up to 3000ms, the growth pattern should still hold
+            // Min possible: 5000, 10000, 20000
+            expect(r1).toBeGreaterThanOrEqual(5000);
+            expect(r2).toBeGreaterThanOrEqual(10000);
+            expect(r3).toBeGreaterThanOrEqual(20000);
+        });
+    });
+
+    describe("buildPendingJobQuery", () => {
+        it("only selects due jobs whose retry window is missing, null, or due", () => {
+            const now = new Date("2026-07-21T12:00:00.000Z");
+
+            expect(buildPendingJobQuery(now)).toEqual({
+                status: "pending",
+                scheduledAt: { $lte: now },
+                $or: [
+                    { nextRetryAt: { $exists: false } },
+                    { nextRetryAt: null },
+                    { nextRetryAt: { $lte: now } },
+                ],
+            });
+        });
+    });
+
+    describe("buildStartOfDay", () => {
+        it("returns the start of the local day", () => {
+            const result = buildStartOfDay(new Date(2026, 6, 21, 15, 30, 45, 123));
+
+            expect(result).toEqual(new Date(2026, 6, 21, 0, 0, 0, 0));
+        });
+    });
+
+    describe("old job cleanup", () => {
+        it("deletes jobs scheduled before the start of the current day", async () => {
+            const deleteBeforeScheduledAt = jest.fn().mockResolvedValue(3);
+            const now = new Date(2026, 6, 21, 15, 30, 0, 0);
+
+            await (JobProcessor.prototype as any).cleanupOldJobs.call(
+                { jobModel: { deleteBeforeScheduledAt } },
+                now
+            );
+
+            expect(deleteBeforeScheduledAt).toHaveBeenCalledWith(new Date(2026, 6, 21, 0, 0, 0, 0));
+        });
+    });
+
+    describe("WhatsApp dispatch", () => {
+        beforeEach(() => {
+            jest.clearAllMocks();
+            (resolveNotificationContent as jest.Mock).mockResolvedValue({
+                subject: "Appointment reminder",
+                message: "Reminder message",
+                phoneNumber: "5491112345678",
+                companyOwnerId: "owner-1",
+            });
+        });
+
+        it("passes the job appointmentId and type to the WhatsApp dispatcher", async () => {
+            const exec = jest.fn().mockResolvedValue({});
+            const updateOne = jest.fn(() => ({ exec }));
+            const recordSent = jest.fn();
+
+            (dispatchWhatsApp as jest.Mock).mockResolvedValue({ success: true, providerResponse: "{}" });
+
+            await (JobProcessor.prototype as any).processJob.call(
+                {
+                    jobModel: { notificationJobList: { updateOne } },
+                    throttle: { canSend: jest.fn(() => true), recordSent },
+                    handleFailure: jest.fn(),
+                },
+                {
+                    _id: "job-1",
+                    companyId: "company-1",
+                    appointmentId: "appointment-1",
+                    channel: "whatsapp",
+                    type: "creation",
+                    attempts: 0,
+                    maxAttempts: 3,
+                },
+                "company-1"
+            );
+
+            expect(dispatchWhatsApp).toHaveBeenCalledWith({
+                companyId: "company-1",
+                appointmentId: "appointment-1",
+                type: "creation",
+                systemToken: `${process.env.API_KEY}`,
+                phoneNumber: "5491112345678",
+                message: "Reminder message",
+                companyOwnerId: "owner-1",
+            });
+            expect(recordSent).toHaveBeenCalledWith("company-1");
+        });
+
+        it("preserves cancellation WhatsApp job types", async () => {
+            const exec = jest.fn().mockResolvedValue({});
+            const updateOne = jest.fn(() => ({ exec }));
+
+            (dispatchWhatsApp as jest.Mock).mockResolvedValue({ success: true, providerResponse: "{}" });
+
+            await (JobProcessor.prototype as any).processJob.call(
+                {
+                    jobModel: { notificationJobList: { updateOne } },
+                    throttle: { canSend: jest.fn(() => true), recordSent: jest.fn() },
+                    handleFailure: jest.fn(),
+                },
+                {
+                    _id: "job-1",
+                    companyId: "company-1",
+                    appointmentId: "appointment-1",
+                    channel: "whatsapp",
+                    type: "cancellation",
+                    attempts: 0,
+                    maxAttempts: 3,
+                },
+                "company-1"
+            );
+
+            expect(dispatchWhatsApp).toHaveBeenCalledWith({
+                companyId: "company-1",
+                appointmentId: "appointment-1",
+                type: "cancellation",
+                systemToken: `${process.env.API_KEY}`,
+                phoneNumber: "5491112345678",
+                message: "Reminder message",
+                companyOwnerId: "owner-1",
+            });
+        });
+
+        it("does not record a WhatsApp send when dispatch fails", async () => {
+            const exec = jest.fn().mockResolvedValue({});
+            const updateOne = jest.fn(() => ({ exec }));
+            const recordSent = jest.fn();
+
+            (dispatchWhatsApp as jest.Mock).mockResolvedValue({ success: false, error: "provider failed" });
+
+            await (JobProcessor.prototype as any).processJob.call(
+                {
+                    jobModel: { notificationJobList: { updateOne } },
+                    throttle: { canSend: jest.fn(() => true), recordSent },
+                    handleFailure: jest.fn(),
+                },
+                {
+                    _id: "job-1",
+                    companyId: "company-1",
+                    appointmentId: "appointment-1",
+                    channel: "whatsapp",
+                    type: "reminder",
+                    attempts: 0,
+                    maxAttempts: 3,
+                },
+                "company-1"
+            );
+
+            expect(recordSent).not.toHaveBeenCalled();
+        });
+    });
+
+    describe("Email dispatch", () => {
+        beforeEach(() => {
+            jest.clearAllMocks();
+            (resolveNotificationContent as jest.Mock).mockResolvedValue({
+                email: "client@example.com",
+                subject: "Appointment created",
+                message: "Creation message",
+            });
+            (dispatchEmail as jest.Mock).mockResolvedValue({ success: true, providerResponse: "{}" });
+        });
+
+        it("passes creation job type to the email dispatcher", async () => {
+            const exec = jest.fn().mockResolvedValue({});
+            const updateOne = jest.fn(() => ({ exec }));
+
+            await (JobProcessor.prototype as any).processJob.call(
+                {
+                    jobModel: { notificationJobList: { updateOne } },
+                    throttle: { canSend: jest.fn(() => true), recordSent: jest.fn() },
+                    handleFailure: jest.fn(),
+                },
+                {
+                    _id: "job-1",
+                    companyId: "company-1",
+                    appointmentId: "appointment-1",
+                    channel: "email",
+                    type: "creation",
+                    attempts: 0,
+                    maxAttempts: 3,
+                },
+                "company-1"
+            );
+
+            expect(dispatchEmail).toHaveBeenCalledWith({
+                appointmentId: "appointment-1",
+                systemToken: `${process.env.API_KEY}`,
+                type: "creation",
+                email: "client@example.com",
+                subject: "Appointment created",
+                message: "Creation message",
+            });
+        });
+    });
+});

notification-sender/src/Models/Jobs/__tests__/NotificationContentResolver.test.ts

@@ -0,0 +1,200 @@
+import mongoose from "mongoose";
+import { buildNotificationText, resolveNotificationContent } from "../NotificationContentResolver.js";
+
+describe("NotificationContentResolver", () => {
+    it("builds appointment creation subject and message as Alta de turno", () => {
+        const result = buildNotificationText({
+            type: "creation",
+            appointment: {
+                _id: "appointment-1",
+                companyId: "company-1",
+                start: new Date("2026-07-22T15:30:00.000Z"),
+            },
+            service: { _id: "service-1", name: "Corte" },
+            company: { _id: "company-1", name: "Barber Shop" },
+        });
+
+        expect(result.subject).toContain("Alta de turno");
+        expect(result.subject).toContain("Barber Shop");
+        expect(result.message).toContain("Corte");
+        expect(result.message).toContain("confirmado");
+    });
+
+    it("builds meaningful appointment reminder subject and message", () => {
+        const result = buildNotificationText({
+            type: "reminder",
+            appointment: {
+                _id: "appointment-1",
+                companyId: "company-1",
+                start: new Date("2026-07-22T15:30:00.000Z"),
+            },
+            service: { _id: "service-1", name: "Corte" },
+            company: { _id: "company-1", name: "Barber Shop" },
+        });
+
+        expect(result.subject).toContain("Recordatorio");
+        expect(result.subject).toContain("Barber Shop");
+        expect(result.message).toContain("Corte");
+        expect(result.message).toContain("Barber Shop");
+        expect(result.subject.trim()).not.toBe("");
+        expect(result.message.trim()).not.toBe("");
+    });
+
+    it("uses cancellation snapshot payload without requiring appointment lookup", async () => {
+        const result = await resolveNotificationContent({
+            appointmentId: "deleted-appointment-1",
+            clientId: "client-1",
+            companyId: "company-1",
+            channel: "email",
+            type: "cancellation",
+            payload: {
+                email: "client@example.com",
+                phoneNumber: "5491112345678",
+                userId: "user-1",
+                companyOwnerId: "owner-1",
+                subject: "Turno cancelado en Barber Shop",
+                message: "Tu turno para Corte fue cancelado.",
+                emailSubject: "Email cancellation subject",
+                emailMessage: "Email cancellation body.",
+                wapMessage: "WAP cancellation body.",
+                systemSubject: "System cancellation subject",
+                systemMessage: "System cancellation body.",
+            },
+        } as any);
+
+        expect(result).toEqual({
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            userId: "user-1",
+            companyOwnerId: "owner-1",
+            subject: "Email cancellation subject",
+            message: "Email cancellation body.",
+        });
+    });
+
+    it("uses creation snapshot payload content for email jobs", async () => {
+        const result = await resolveNotificationContent({
+            appointmentId: "appointment-1",
+            clientId: "client-1",
+            companyId: "company-1",
+            channel: "email",
+            type: "creation",
+            payload: {
+                email: "client@example.com",
+                phoneNumber: "5491112345678",
+                userId: "user-1",
+                companyOwnerId: "owner-1",
+                subject: "Turno reservado en Barber Shop",
+                message: "Generic creation body.",
+                emailSubject: "Email Alta subject",
+                emailMessage: "Email Alta body.",
+                wapMessage: "WAP Alta body.",
+                systemSubject: "System Alta subject",
+                systemMessage: "System Alta body.",
+            },
+        } as any);
+
+        expect(result).toEqual({
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            userId: "user-1",
+            companyOwnerId: "owner-1",
+            subject: "Email Alta subject",
+            message: "Email Alta body.",
+        });
+    });
+
+    it("uses creation snapshot payload content for WhatsApp jobs", async () => {
+        const result = await resolveNotificationContent({
+            appointmentId: "appointment-1",
+            clientId: "client-1",
+            companyId: "company-1",
+            channel: "whatsapp",
+            type: "creation",
+            payload: {
+                phoneNumber: "5491112345678",
+                subject: "Generic subject",
+                message: "Generic message.",
+                emailMessage: "Email Alta body.",
+                wapMessage: "WAP Alta body.",
+            },
+        } as any);
+
+        expect(result.message).toBe("WAP Alta body.");
+    });
+
+    it("uses reminder payload content without requiring appointment lookup", async () => {
+        const appointmentLookup = jest.spyOn(mongoose.models.Appointment, "findOne");
+
+        const result = await resolveNotificationContent({
+            appointmentId: "appointment-1",
+            clientId: "client-1",
+            companyId: "company-1",
+            channel: "whatsapp",
+            type: "reminder",
+            payload: {
+                email: "client@example.com",
+                phoneNumber: "5491112345678",
+                userId: "user-1",
+                companyOwnerId: "owner-1",
+                subject: "Generic reminder subject",
+                message: "Generic reminder body.",
+                emailSubject: "Email reminder subject",
+                emailMessage: "Email reminder body.",
+                wapMessage: "WAP reminder body.",
+                systemSubject: "System reminder subject",
+                systemMessage: "System reminder body.",
+            },
+        } as any);
+
+        expect(appointmentLookup).not.toHaveBeenCalled();
+        expect(result).toEqual({
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            userId: "user-1",
+            companyOwnerId: "owner-1",
+            subject: "Generic reminder subject",
+            message: "WAP reminder body.",
+        });
+    });
+
+    it("uses WhatsApp cancellation payload content for WhatsApp jobs", async () => {
+        const result = await resolveNotificationContent({
+            appointmentId: "deleted-appointment-1",
+            clientId: "client-1",
+            companyId: "company-1",
+            channel: "whatsapp",
+            type: "cancellation",
+            payload: {
+                phoneNumber: "5491112345678",
+                companyOwnerId: "owner-1",
+                subject: "Generic subject",
+                message: "Generic message.",
+                emailMessage: "Email cancellation body.",
+                wapMessage: "WAP cancellation body.",
+            },
+        } as any);
+
+        expect(result.message).toBe("WAP cancellation body.");
+    });
+
+    it("uses system cancellation payload content for system jobs", async () => {
+        const result = await resolveNotificationContent({
+            appointmentId: "deleted-appointment-1",
+            clientId: "client-1",
+            companyId: "company-1",
+            channel: "system",
+            type: "cancellation",
+            payload: {
+                userId: "user-1",
+                subject: "Generic subject",
+                message: "Generic message.",
+                systemSubject: "System cancellation subject",
+                systemMessage: "System cancellation body.",
+            },
+        } as any);
+
+        expect(result.subject).toBe("System cancellation subject");
+        expect(result.message).toBe("System cancellation body.");
+    });
+});

notification-sender/src/Models/Jobs/__tests__/WhatsAppThrottle.test.ts

@@ -0,0 +1,93 @@
+describe("WhatsAppThrottle", () => {
+    let WhatsAppThrottle: typeof import("../WhatsAppThrottle.js").WhatsAppThrottleClass;
+
+    beforeAll(async () => {
+        const mod = await import("../WhatsAppThrottle.js");
+        WhatsAppThrottle = mod.WhatsAppThrottleClass;
+    });
+
+    beforeEach(() => {
+        jest.restoreAllMocks();
+    });
+
+    it("allows first send for a company immediately", () => {
+        const throttle = new WhatsAppThrottle(8000);
+        expect(throttle.canSend("company-1")).toBe(true);
+    });
+
+    it("blocks send within minimum interval", () => {
+        const throttle = new WhatsAppThrottle(8000);
+        throttle.recordSent("company-1");
+
+        jest.useFakeTimers();
+        jest.setSystemTime(new Date("2026-07-21T12:00:03.000Z")); // 3s later
+
+        expect(throttle.canSend("company-1")).toBe(false);
+
+        jest.useRealTimers();
+    });
+
+    it("allows send after maximum possible interval (base + jitter)", () => {
+        const throttle = new WhatsAppThrottle(8000);
+        const now = new Date("2026-07-21T12:00:00.000Z");
+        jest.useFakeTimers();
+        jest.setSystemTime(now);
+
+        throttle.recordSent("company-1");
+
+        // After 16s (max = 8s base + 8s jitter), should always be allowed
+        jest.setSystemTime(new Date("2026-07-21T12:00:16.000Z"));
+
+        expect(throttle.canSend("company-1")).toBe(true);
+
+        jest.useRealTimers();
+    });
+
+    it("tracks companies independently", () => {
+        const throttle = new WhatsAppThrottle(8000);
+        const now = new Date("2026-07-21T12:00:00.000Z");
+        jest.useFakeTimers();
+        jest.setSystemTime(now);
+
+        throttle.recordSent("company-1");
+
+        // company-2 should still be allowed
+        expect(throttle.canSend("company-2")).toBe(true);
+
+        jest.useRealTimers();
+    });
+
+    it("applies jitter to minimum interval", () => {
+        const throttle = new WhatsAppThrottle(8000);
+        const now = new Date("2026-07-21T12:00:00.000Z");
+        jest.useFakeTimers();
+        jest.setSystemTime(now);
+
+        throttle.recordSent("company-1");
+
+        // At exactly 8s (base interval), it should still be blocked due to jitter
+        jest.setSystemTime(new Date("2026-07-21T12:00:08.000Z"));
+        expect(throttle.canSend("company-1")).toBe(false);
+
+        // At 16s (max interval = base + jitter), it should be allowed
+        jest.setSystemTime(new Date("2026-07-21T12:00:16.000Z"));
+        expect(throttle.canSend("company-1")).toBe(true);
+
+        jest.useRealTimers();
+    });
+
+    it("uses default interval of 8000ms when not specified", () => {
+        const throttle = new WhatsAppThrottle();
+        const now = new Date("2026-07-21T12:00:00.000Z");
+        jest.useFakeTimers();
+        jest.setSystemTime(now);
+
+        throttle.recordSent("company-1");
+
+        // 7s should be blocked
+        jest.setSystemTime(new Date("2026-07-21T12:00:07.000Z"));
+        expect(throttle.canSend("company-1")).toBe(false);
+
+        jest.useRealTimers();
+    });
+});

notification-sender/src/config/logger.ts

@@ -42,7 +42,8 @@ export const logDone = (message: string) => {
 };
 
 export const logError = (message: string, error: any) => {
-    logger.info(`❌ ${bold}${message}${reset}\n\r`, error);
+    const details = error instanceof Error ? error.stack || error.message : String(error || "Unknown error");
+    logger.error(`❌ ${bold}${message}${reset}\n${details}`);
 };
 
 export const logWarn = (message: string) => {

notification-sender/src/index.ts

@@ -1,7 +1,7 @@
 import dotenv from "dotenv";
 import logger, { logDone, logError, logIntent } from "./config/logger.js";
 import mongoose from "mongoose";
-import { Notifications } from "./Models/Notifications/Notifications.js";
+import { JobProcessor } from "./Models/Jobs/JobProcessor.js";
 
 logIntent("Iniciando Notification Sender.");
 
@@ -28,10 +28,10 @@ mongoose
     .then(() => {
         const start = async () => {
             logDone("Conexión a MongoDB establecida correctamente.");
-            logger.info("🚀 Notification Sender running");
+            logger.info("🚀 Notification Sender running (job-based polling)");
 
-            const worker = new Notifications();
-            await worker.start();
+            const processor = new JobProcessor();
+            await processor.startPolling();
         };
 
         start();

openspec/changes/notification-preferences-ui/tasks.md

@@ -0,0 +1,62 @@
+# Tasks: Notification Preferences UI
+
+## Review Workload Forecast
+
+| Field | Value |
+|-------|-------|
+| Estimated changed lines | 1000-1200 |
+| 400-line budget risk | High |
+| Chained PRs recommended | Yes |
+| Suggested split | PR 1 → PR 2 → PR 3 → PR 4 |
+| Delivery strategy | ask-on-risk |
+| Chain strategy | pending |
+
+Decision needed before apply: Yes
+Chained PRs recommended: Yes
+Chain strategy: pending
+400-line budget risk: High
+
+### Suggested Work Units
+
+| Unit | Goal | Likely PR | Focused test command | Runtime harness | Rollback boundary |
+|------|------|-----------|----------------------|-----------------|-------------------|
+| 1 | Foundation: models, API service, store, validation | PR 1 | `npm run typecheck` | N/A — types only | Remove service, store, model files |
+| 2 | Org policy page + navigation | PR 2 | Navigate to `/admin/org/profile/[id]/notifications` | Org profile page loads, toggles render | Remove org notifications page and layout |
+| 3 | Client override page + navigation | PR 3 | Navigate to `/admin/org/[oid]/client/[clientId]/notifications` | Client profile page loads, toggles render | Remove client notifications page and layout |
+| 4 | Client-facing page + tests | PR 4 | Navigate to `/user/profile/notifications` | Landing profile page loads, toggles render | Remove landing notifications page and tests |
+
+## Phase 1: Foundation
+
+- [x] 1.1 Create `txclient/src/Models/NotificationPreferences.model.ts` — TypeScript interfaces: NotificationChannel, QuietHours, ReminderRule, CompanyNotificationPolicy, ClientNotificationPreferences, ClientCompanyNotificationOverride, upsert params
+- [x] 1.2 Create `txclient/src/services/Notifications.Service.ts` — 6 API functions using `ApiRequest.post<T>()`: getCompanyPolicy, upsertCompanyPolicy, getClientPreferences, upsertClientPreferences, getClientCompanyOverride, upsertClientCompanyOverride
+- [x] 1.3 Create `txclient/src/Store/NotificationPreferences.Store.ts` — Zustand store with mode, form data, dirty flag; actions: setMode, updateFormData, resetForm
+- [x] 1.4 Create `txclient/src/Models/NotificationPreferences.validation.ts` — Yup schemas: companyPolicySchema (channels min 1, timezone required, quietHours optional HH:mm, reminderRules max 5), clientPrefsSchema (preferredChannels, mutedChannels)
+
+## Phase 2: Org Policy Page
+
+- [x] 2.1 Create `txclient/src/app/admin/(organization-profile)/org/profile/[id]/notifications/layout.tsx` — Saveable wrapper loading company policy on mount, dispatching NEED_SAVE/SAVE events
+- [x] 2.2 Create `txclient/src/app/admin/(organization-profile)/org/profile/[id]/notifications/page.tsx` — Org policy form: channel toggles (3x Switch), quiet hours (2x input time), timezone Textbox, reminder rules dynamic list (max 5) with add/remove buttons
+- [x] 2.3 Modify `txclient/src/app/components/OrganizationHeader/OrganizationHeader.tsx` — Add "Notificaciones" menu item linking to `/admin/org/profile/[id]/notifications` with NotificationsIcon
+
+## Phase 3: Client Override Page
+
+- [x] 3.1 Create `txclient/src/app/admin/(client-profile)/org/[oid]/client/[clientId]/notifications/layout.tsx` — Saveable wrapper loading client company override on mount
+- [x] 3.2 Create `txclient/src/app/admin/(client-profile)/org/[oid]/client/[clientId]/notifications/page.tsx` — Client override form: preferred channels (3x Switch), muted channels (3x Switch)
+- [x] 3.3 Modify `txclient/src/app/admin/(client-profile)/org/[oid]/client/[clientId]/layout.tsx` — Add "Notificaciones" navigation link to client profile menu
+
+## Phase 4: Client-Facing Page
+
+- [x] 4.1 Create `txclient/src/app/user/profile/notifications-preferences/page.tsx` — Client preferences form: preferred channels (3x Switch), muted channels (3x Switch); wrapped in Secure component for auth gate
+- [x] 4.2 Modify `txclient/src/app/user/profile/page.tsx` — Add "Preferencias de notificación" navigation link to user profile menu
+
+## Phase 5: Testing
+
+- [ ] 5.1 Create `txclient/src/Models/__tests__/NotificationPreferences.validation.test.ts` — Test Yup schemas: valid inputs pass, invalid channels rejected, timezone required, quietHours format validated, reminderRules max 5 enforced (BLOCKED: no test runner in txclient)
+- [ ] 5.2 Create `txclient/src/services/__tests__/Notifications.Service.test.ts` — Mock ApiRequest.post, verify 6 functions call correct endpoints with correct params (BLOCKED: no test runner in txclient)
+- [ ] 5.3 Create `txclient/src/Store/__tests__/NotificationPreferences.Store.test.ts` — Test store actions: setMode, updateFormData, resetForm, dirty flag transitions (BLOCKED: no test runner in txclient)
+
+## Phase 6: Cleanup (if needed)
+
+- [x] 6.1 Remove any temporary console.log statements added during development
+- [x] 6.2 Verify all TypeScript types compile without errors
+- [x] 6.3 Confirm navigation links work in all three contexts (org, client, landing)

openspec/changes/notification-redesign/proposal.md

@@ -0,0 +1,90 @@
+# Proposal: Notification System Redesign
+
+## Intent
+
+The current notification system has three critical limitations: (1) notifications are sent synchronously during appointment lifecycle operations, blocking the API response; (2) the notification-sender worker only handles today's appointments with a global delay (no per-company throttling for WhatsApp rate limits); and (3) there are no per-company or per-client notification preferences — notifications are either on or off for the entire company. This redesign decouples notification delivery from business operations into a job-based, multi-channel, policy-driven system.
+
+## Scope
+
+### In Scope
+- New `NotificationJob` model: per-notification job records with status, channel, payload, retry state
+- New `CompanyNotificationPolicy` model: org-level defaults for channels, scheduling windows, WhatsApp throttle config
+- New `ClientNotificationPreferences` model: per-client opt-in/out per channel
+- New `ClientCompanyNotificationOverride` model: per-client per-org overrides
+- Policy resolution engine: Plan limits → Org override → Client prefs → Org default → System default
+- Redesigned notification-sender worker: MongoDB polling, per-company WhatsApp throttle (8–16s), multi-channel dispatch
+- Server integration: replace inline notification calls in `Appointments` with job creation
+- Multi-channel support: WhatsApp (Baileys), Email (DonWeb), System (in-app + Socket.IO)
+
+### Out of Scope
+- SMS channel (plan feature exists but not implemented today)
+- Notification templates / content builder
+- Client-facing notification preferences UI
+- Notification analytics / delivery reports
+- Push notifications (mobile)
+- Batch notification operations (e.g., "notify all clients about holiday")
+
+## Capabilities
+
+### New Capabilities
+- `notification-jobs`: Job creation, status tracking, retry logic, and lifecycle management for notification delivery
+- `notification-policies`: Company and client notification preferences, policy resolution hierarchy, channel configuration
+- `notification-worker`: Multi-channel job processor with per-company throttling and MongoDB polling
+- `notification-integration`: Server-side hooks that create notification jobs from appointment lifecycle events
+
+### Modified Capabilities
+None — no existing specs in `openspec/specs/`.
+
+## Approach
+
+**Server (job creation):** Replace inline `NotificationsManager.send*()` calls in `Appointments.ts` with `NotificationJobService.createJob()`. The service resolves the effective policy, checks plan limits, and persists a `NotificationJob` document. This makes API calls non-blocking.
+
+**notification-sender (worker):** Poll MongoDB for `status: "pending"` jobs. Process per-company with configurable WhatsApp throttle (default 8–16s between messages for same company). Email and System channels have no throttle. Failed jobs retry up to 3x with exponential backoff.
+
+**Policy resolution:** Resolve in order: Plan feature flags → `ClientCompanyNotificationOverride` (per-client per-org) → `ClientNotificationPreferences` (client global) → `CompanyNotificationPolicy` (org default) → System defaults (all channels on).
+
+**Migration:** No data migration needed — no pending notifications exist. New models are additive.
+
+## Affected Areas
+
+| Area | Impact | Description |
+|------|--------|-------------|
+| `notification-sender/src/` | New | Complete rewrite: job polling, multi-channel dispatch, throttle |
+| `server/src/Models/Notifications/` | Modified | Add job creation service; existing adapters remain for direct sends |
+| `server/src/Models/Appointments/Appointments.ts` | Modified | Replace inline sends with job creation calls |
+| `server/src/Models/Plans/Plans.interface.ts` | Unchanged | Plan features already define channel support |
+| New: `server/src/Models/NotificationJobs/` | New | NotificationJob model + adapter |
+| New: `server/src/Models/NotificationPolicies/` | New | Company/Client policy models + resolution engine |
+| New: `notification-sender/src/Models/Jobs/` | New | Job polling model for worker |
+
+## Risks
+
+| Risk | Likelihood | Mitigation |
+|------|------------|------------|
+| WhatsApp rate limit hit during high-volume periods | High | Per-company throttle (8–16s), exponential backoff on failures |
+| Job queue grows faster than worker processes | Medium | Monitor queue depth; add alerting on backlog threshold |
+| Policy resolution adds latency to appointment creation | Low | Resolution is a simple DB query cascade; cache per-request |
+| Breaking existing notification behavior during transition | Medium | Feature flag: keep inline sends as fallback during rollout |
+
+## Rollback Plan
+
+1. Disable job creation in server via feature flag (reverts to inline sends)
+2. Stop notification-sender worker
+3. Existing inline notification paths remain unchanged — no code removal needed until stable
+4. Job collection can be truncated without data loss (jobs are ephemeral)
+
+## Dependencies
+
+- MongoDB (shared across all modules) — already available
+- Baileys (txbot) — existing WhatsApp integration, no changes needed
+- DonWeb email API — existing integration, no changes needed
+- Socket.IO — existing in server, no changes needed
+
+## Success Criteria
+
+- [ ] Appointment creation/update/delete returns within normal latency (< 200ms)
+- [ ] WhatsApp messages for same company spaced ≥ 8s apart
+- [ ] Failed notifications retry up to 3x with exponential backoff
+- [ ] Policy resolution correctly cascades through hierarchy
+- [ ] Zero missed notifications during 24h soak test
+- [ ] notification-sender processes backlog within 5 minutes under normal load

openspec/config.yaml

@@ -0,0 +1,34 @@
+# SDD Configuration — turnosxpress
+# Generated: 2026-07-21
+
+context: |
+  Multi-module monorepo: Express+TypeScript server (tsoa, Mongoose, JWT),
+  Next.js 15 client (MUI, Zustand), WhatsApp bot (Baileys),
+  admin/sysadmin microservices, Android companion app.
+  MongoDB (Mongoose 8.x), OCI cloud storage, multi-region Docker deployment.
+  No workspace manager — independent modules.
+
+strict_tdd: true
+
+testing:
+  runner: jest
+  framework: Jest 30.x + ts-jest 29.x
+  command: "cd server && npx jest"
+  coverage: false
+  layers:
+    unit: true
+    integration: false
+    e2e: false
+  quality:
+    linter: "next lint (txclient), oxlint (sysadmin-cli)"
+    type_checker: tsc
+    formatter: none
+
+phases:
+  proposal: mandatory
+  spec: mandatory
+  design: mandatory
+  tasks: mandatory
+  apply: mandatory
+  verify: mandatory
+  archive: mandatory

resources/triptico-content.md

@@ -0,0 +1,274 @@
+# TurnosXpress — contenido actualizado para tríptico
+
+## 1. Mensaje principal
+
+**TurnosXpress es una plataforma para gestionar turnos, clientes, servicios, pagos y comunicación desde un solo lugar.**
+
+Pensada para profesionales, equipos y negocios que trabajan con reservas, permite ordenar la agenda diaria, publicar servicios online y facilitar que los clientes soliciten turnos desde cualquier dispositivo.
+
+### Frases sugeridas
+
+- **Tu agenda online, simple y organizada.**
+- **Reservá, administrá y comunicá mejor tus turnos.**
+- **Menos mensajes sueltos. Más control sobre tu agenda.**
+- **Turnos online para negocios que quieren trabajar mejor.**
+
+## 2. Qué es TurnosXpress
+
+TurnosXpress ayuda a negocios y profesionales a administrar sus reservas sin depender todo el tiempo del teléfono, los mensajes manuales o una agenda en papel.
+
+Con la plataforma, el negocio puede:
+
+- Crear su perfil público.
+- Publicar servicios.
+- Configurar días y horarios disponibles.
+- Administrar turnos por fecha, servicio, cliente y profesional.
+- Organizar clientes, pagos, caja y cuenta corriente.
+- Configurar notificaciones y comunicación por WhatsApp según el plan disponible.
+- Trabajar con colaboradores o profesionales dentro de una misma organización.
+- Mostrar información pública, opiniones, puntajes y profesionales cuando corresponda.
+
+El objetivo es que cada negocio tenga una agenda digital clara, una presencia online más profesional y herramientas de administración que acompañen el crecimiento.
+
+## 3. Público al que está dirigido
+
+TurnosXpress está pensado para cualquier actividad que trabaje con citas, reservas o atención por horarios.
+
+Ejemplos de rubros posibles:
+
+- Centros de estética y belleza.
+- Peluquerías y barberías.
+- Consultorios y profesionales independientes.
+- Clases particulares, talleres y capacitaciones.
+- Estudios, centros de bienestar y servicios personalizados.
+- Equipos con varios colaboradores que necesitan coordinar agendas.
+
+La plataforma sirve tanto para profesionales que trabajan solos como para organizaciones que necesitan distribuir servicios, horarios y turnos entre varias personas.
+
+## 4. Propuesta de valor
+
+### Reservas online para tus clientes
+
+Tus clientes pueden encontrar tus servicios y solicitar turnos desde el celular, la computadora o cualquier dispositivo conectado.
+
+### Agenda digital siempre ordenada
+
+Centralizá los turnos del negocio en una agenda clara, consultable por fecha, cliente, servicio y profesional.
+
+### Menos coordinación manual
+
+Reducí llamadas, mensajes repetidos y cruces de horarios. El sistema muestra disponibilidad según la configuración del negocio.
+
+### Administración del negocio
+
+Además de los turnos, TurnosXpress permite gestionar clientes, pagos, caja, descuentos y cuenta corriente.
+
+### Comunicación por WhatsApp
+
+La plataforma cuenta con herramientas para conectar WhatsApp y configurar avisos o notificaciones según las funciones disponibles en cada plan.
+
+### Presencia pública configurable
+
+Cada negocio puede publicar su perfil, servicios e información visible para clientes. También puede configurar la visibilidad de opiniones, puntajes y profesionales cuando el plan y la configuración lo permiten.
+
+### Planes para distintas etapas
+
+TurnosXpress ofrece un plan gratuito/base para comenzar y planes pagos para negocios que necesitan más capacidad, más herramientas o funciones avanzadas.
+
+## 5. Funciones principales
+
+### Agenda y turnos
+
+- Agenda digital por día.
+- Creación, edición, cancelación y movimiento de turnos.
+- Turnos asociados a clientes, servicios y profesionales.
+- Consulta de turnos próximos e históricos.
+- Soporte para turnos recurrentes según el plan disponible.
+
+### Servicios
+
+- Publicación de servicios con nombre, descripción, duración y precio.
+- Servicios públicos o privados.
+- Imagen, color y datos de ubicación.
+- Configuración de cupos o límites cuando corresponde.
+
+### Horarios y disponibilidad
+
+- Configuración de días y rangos horarios.
+- Horarios por organización o por colaborador/profesional.
+- Disponibilidad por servicio.
+- Control para que los clientes reserven dentro de los horarios habilitados.
+
+### Clientes
+
+- Registro y administración de clientes.
+- Historial de turnos por cliente.
+- Datos de contacto y preferencias.
+- Cuenta corriente y movimientos asociados.
+
+### Pagos, caja y cuenta corriente
+
+- Registro de pagos vinculados a turnos.
+- Estados de pago: pendiente, aprobado o rechazado.
+- Métodos como efectivo, transferencia, crédito, débito, cuenta corriente u otros.
+- Caja con movimientos, filtros y balance.
+- Cuenta corriente para controlar saldos y movimientos de clientes.
+
+### Colaboradores y profesionales
+
+- Administración de colaboradores dentro de una organización.
+- Roles y permisos.
+- Horarios y servicios asignados por profesional.
+- Visibilidad pública de profesionales cuando corresponde.
+
+### Notificaciones y WhatsApp
+
+- Configuración de notificaciones del negocio.
+- Preferencias generales y por cliente.
+- WhatsApp como canal principal para automatizar avisos según el plan y la configuración.
+- Asistente guiado para conectar y administrar WhatsApp.
+
+> Nota comercial: conviene comunicar WhatsApp como herramienta de conexión y avisos de la plataforma, no como integración oficial de WhatsApp Business API.
+
+### Opiniones y reputación
+
+- Opiniones verificadas vinculadas a organización, servicio o profesional.
+- Configuración para mostrar u ocultar opiniones y puntajes.
+- Herramientas para fortalecer la presencia pública del negocio.
+
+### Planes y MercadoPago
+
+- Plan gratuito/base para comenzar.
+- Planes pagos con mayor capacidad y funciones avanzadas.
+- Gestión de contratación o actualización de plan.
+- Pagos de planes procesados con MercadoPago.
+
+> Nota comercial: MercadoPago está confirmado para pagos de planes/suscripciones. No prometer cobro online de turnos a clientes salvo que se verifique esa funcionalidad para la campaña específica.
+
+## 6. Cómo empezar
+
+### Paso 1 — Registrate
+
+Creá tu cuenta en TurnosXpress y accedé al panel para comenzar a configurar tu negocio.
+
+URL sugerida:
+
+`https://turnosxpress.com.ar/landing/signup`
+
+### Paso 2 — Elegí tu plan
+
+Podés comenzar con el plan gratuito/base o elegir un plan pago según el tamaño y las necesidades de tu negocio.
+
+URL sugerida:
+
+`https://turnosxpress.com.ar/landing/pricing`
+
+### Paso 3 — Configurá tu negocio
+
+Creá el perfil de tu organización, cargá tus servicios, definí horarios y configurá colaboradores si trabajás con un equipo.
+
+### Paso 4 — Compartí tu enlace
+
+Publicá tu perfil o compartí el enlace de reserva para que tus clientes puedan solicitar turnos online.
+
+### Paso 5 — Administrá todo desde el panel
+
+Consultá la agenda, gestioná clientes, registrá pagos, revisá caja, configurá notificaciones y mantené el negocio organizado.
+
+## 7. Flujo de uso resumido
+
+1. El profesional o negocio se registra.
+2. Selecciona un plan.
+3. Crea el perfil de la organización.
+4. Carga servicios, horarios y colaboradores.
+5. Comparte su enlace o publica su perfil.
+6. El cliente elige servicio, día y horario disponible.
+7. El turno queda registrado en la agenda.
+8. El negocio administra la atención, los pagos y la comunicación desde el panel.
+
+## 8. Contenido sugerido para cara exterior del tríptico
+
+### Portada
+
+**TurnosXpress**
+
+**Tu agenda online, simple y organizada.**
+
+Gestioná turnos, clientes, servicios, pagos y comunicación desde una plataforma pensada para negocios que trabajan con reservas.
+
+**Probá TurnosXpress y empezá a ordenar tu agenda hoy.**
+
+### Panel de beneficios
+
+**Reservas online**  
+Tus clientes pueden solicitar turnos desde cualquier dispositivo.
+
+**Agenda digital**  
+Visualizá y administrá tus turnos de forma clara.
+
+**Clientes y pagos**  
+Centralizá información, movimientos, caja y cuenta corriente.
+
+**WhatsApp y notificaciones**  
+Configurá avisos y comunicación según tu plan.
+
+**Perfil público**  
+Mostrá tus servicios, profesionales, opiniones y puntajes cuando corresponda.
+
+### Llamado a la acción
+
+**Empezá gratis y configurá tu negocio en pocos pasos.**
+
+Sitio web: `https://turnosxpress.com.ar`  
+Email: `info@turnosxpress.com.ar`  
+Teléfono: `11-2390-2059`
+
+## 9. Contenido sugerido para cara interior del tríptico
+
+### Título interior
+
+**Todo lo que necesitás para administrar tus turnos en un solo lugar**
+
+### Bloque 1 — Configurá tu negocio
+
+Creá tu organización, cargá los servicios que ofrecés, definí duración, precio, ubicación y horarios disponibles.
+
+### Bloque 2 — Publicá y recibí reservas
+
+Compartí tu perfil o enlace de reserva para que tus clientes puedan elegir un servicio y solicitar un turno online.
+
+### Bloque 3 — Administrá tu día a día
+
+Consultá la agenda, gestioná clientes, registrá pagos, revisá caja y mantené el historial del negocio ordenado.
+
+### Bloque 4 — Sumá comunicación y visibilidad
+
+Configurá WhatsApp, notificaciones, opiniones, puntajes y profesionales visibles según el plan y la configuración de tu organización.
+
+### Bloque 5 — Crecé con planes flexibles
+
+Comenzá con el plan gratuito/base y pasá a un plan superior cuando necesites más capacidad o funciones avanzadas.
+
+## 10. Llamados a la acción recomendados
+
+- **Probá TurnosXpress gratis.**
+- **Creá tu agenda online hoy.**
+- **Compartí tus servicios y empezá a recibir reservas.**
+- **Ordená turnos, clientes y pagos desde un solo panel.**
+- **Digitalizá tu negocio sin complicarte.**
+
+## 11. Mensajes que conviene evitar o matizar
+
+- Evitar prometer SMS como función disponible actualmente.
+- Evitar decir “automatización multicanal completa” sin aclarar alcance por plan y configuración.
+- Evitar presentar WhatsApp como integración oficial de WhatsApp Business API.
+- Evitar prometer cobro online de turnos con MercadoPago si la campaña no verifica esa función específica.
+- Evitar enfocar el folleto en herramientas internas de sysadmin; no son beneficios directos para el negocio final.
+
+## 12. Resumen comercial
+
+TurnosXpress ya no es solamente una agenda online. Es una plataforma de gestión para negocios con turnos: permite publicar servicios, organizar disponibilidad, recibir reservas, administrar clientes, registrar pagos, controlar caja, trabajar con colaboradores y mejorar la comunicación con herramientas como WhatsApp y notificaciones configurables.
+
+El mensaje actualizado debe transmitir una idea central:
+
+**TurnosXpress ayuda a que el negocio trabaje más ordenado, atienda mejor y dependa menos de la coordinación manual.**

server/.env

@@ -45,7 +45,7 @@ MP_SUBSCRIPTION_FIND_URL = https://api.mercadopago.com/preapproval/
 MP_ACCESS_TOKEN = APP_USR-8753424836448507-121412-731599daea1ffa0b278b5dcc78aa1ec8-1611134648
 MP_BACK_URL = https://turnosxpress.com.ar/landing/dashboard
 MP_CHECK_PAYMENT_MINUTES = 1
-MP_WEBHOOK_URL = https://5747-186-132-168-62.ngrok-free.app/mercadopago/webhook
+MP_WEBHOOK_URL = https://9300-186-132-200-176.ngrok-free.app/mercadopago/webhook
 
 DEFAULT_BOT_ADMIN_PORT = 3005
 
@@ -54,6 +54,7 @@ DONWEB_MAIL_API_KEY = eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJpYXQiOjE3NDYxMTc3N
 WAP_TIME_LIMIT = 5000
 WAP_REMINDER = 🔔Hola <---CLIENTE---> <---BR---> 📌Te recuerdo que el <---FECHA---> te esperamos a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
 WAP_ALTA = 🔔Hola <---CLIENTE---> <---BR---> 📌Has realizado una reserva para el día <---FECHA--->  a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
+WAP_CANCELACION = 🔔Hola <---CLIENTE---> <---BR---> 📌Tu reserva para el día <---FECHA---> a las <---HORARIO---> fue cancelada. <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR---> *<---ORGANIZACION--->*
 
 GOOGLE_CLIENT_ID = 252287289364-bu8mquhttsaa282egh8su2sumvkjqe58.apps.googleusercontent.com
 
@@ -67,4 +68,4 @@ SYSTEM_KEY = 753a2sd1du64-c412-3c3a-9a4hdr9-ac419213957e
 FILE_SERVER_URL = http://localhost:4000/
 FILE_SERVER_URL_prod = https://files.turnosxpress.com.ar/
 
-SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key
+SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key

server/.env.android

@@ -53,6 +53,7 @@ DONWEB_MAIL_API_KEY = eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJpYXQiOjE3NDYxMTc3N
 WAP_TIME_LIMIT = 5000
 WAP_REMINDER = 🔔Hola <---CLIENTE---> <---BR---> 📌Te recuerdo que el <---FECHA---> te esperamos a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
 WAP_ALTA = 🔔Hola <---CLIENTE---> <---BR---> 📌Has realizado una reserva para el día <---FECHA--->  a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
+WAP_CANCELACION = 🔔Hola <---CLIENTE---> <---BR---> 📌Tu reserva para el día <---FECHA---> a las <---HORARIO---> fue cancelada. <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR---> *<---ORGANIZACION--->*
 
 GOOGLE_CLIENT_ID = 252287289364-bu8mquhttsaa282egh8su2sumvkjqe58.apps.googleusercontent.com
 
@@ -65,4 +66,4 @@ SYSTEM_KEY = 753a2sd1du64-c412-3c3a-9a4hdr9-ac419213957e
 
 FILE_SERVER_URL = http://10.0.2.2:4000/
 
-SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key
+SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key

server/.env.dev

@@ -53,6 +53,7 @@ DONWEB_MAIL_API_KEY = eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiJ9.eyJpYXQiOjE3NDYxMTc3N
 WAP_TIME_LIMIT = 5000
 WAP_REMINDER = 🔔Hola <---CLIENTE---> <---BR---> 📌Te recuerdo que el <---FECHA---> te esperamos a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
 WAP_ALTA = 🔔Hola <---CLIENTE---> <---BR---> 📌Has realizado una reserva para el día <---FECHA--->  a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
+WAP_CANCELACION = 🔔Hola <---CLIENTE---> <---BR---> 📌Tu reserva para el día <---FECHA---> a las <---HORARIO---> fue cancelada. <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR---> *<---ORGANIZACION--->*
 
 GOOGLE_CLIENT_ID = 252287289364-bu8mquhttsaa282egh8su2sumvkjqe58.apps.googleusercontent.com
 
@@ -65,4 +66,4 @@ SYSTEM_KEY = 753a2sd1du64-c412-3c3a-9a4hdr9-ac419213957e
 
 FILE_SERVER_URL = http://localhost:4000/
 
-SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key
+SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key

server/.env.prod

@@ -53,6 +53,7 @@ WAP_TIME_LIMIT = 5000
 
 WAP_REMINDER = 🔔Hola <---CLIENTE---> <---BR---> 📌Te recuerdo que el <---FECHA---> te esperamos a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
 WAP_ALTA = 🔔Hola <---CLIENTE---> <---BR---> 📌Has realizado una reserva para el día <---FECHA--->  a las <---HORARIO---> ⏰ <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR--->Precio: <---PRECIO---> <---BR---> *<---ORGANIZACION--->*
+WAP_CANCELACION = 🔔Hola <---CLIENTE---> <---BR---> 📌Tu reserva para el día <---FECHA---> a las <---HORARIO---> fue cancelada. <---BR---> 🏫 En <---DIRECCION---> <---BR--->Con <---PROFESIONAL---> para <---SERVICIO---> <---BR---> *<---ORGANIZACION--->*
 
 GOOGLE_CLIENT_ID = 252287289364-bu8mquhttsaa282egh8su2sumvkjqe58.apps.googleusercontent.com
 
@@ -65,4 +66,4 @@ SYSTEM_KEY = ad7c956a-76bf-45hdr60-8a50-2ca7b2180997
 
 FILE_SERVER_URL = https://files.turnosxpress.com.ar/
 
-SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key
+SYS_ADMIN_API_PUBLIC_KEY = keys/tx-sysadmin-public.key

server/package.json

@@ -14,39 +14,39 @@
     "author": "",
     "license": "ISC",
     "devDependencies": {
-        "@types/bcryptjs": "^2.4.2",
-        "@types/cors": "^2.8.13",
-        "@types/express": "4.17.17",
+        "@types/bcryptjs": "^2.4.6",
+        "@types/cors": "^2.8.19",
+        "@types/express": "^4.17.25",
         "@types/jest": "^30.0.0",
-        "@types/jsonwebtoken": "^9.0.2",
-        "@types/sanitize-html": "^2.16.0",
-        "@types/socket.io": "^3.0.1",
-        "@types/swagger-ui-express": "^4.1.3",
-        "concurrently": "^8.2.0",
-        "csv-parse": "^5.4.0",
+        "@types/jsonwebtoken": "^9.0.10",
+        "@types/nodemailer": "^6.4.24",
+        "@types/sanitize-html": "^2.16.1",
+        "@types/socket.io": "^3.0.2",
+        "@types/swagger-ui-express": "^4.1.8",
+        "concurrently": "^8.2.2",
+        "csv-parse": "^5.6.0",
         "jest": "^30.4.2",
         "ts-jest": "^29.4.11",
         "ts-node-dev": "^2.0.0",
-        "typescript": "5.0.4"
+        "typescript": "^5.9.3"
     },
     "dependencies": {
-        "@types/nodemailer": "^6.4.16",
-        "axios": "^1.7.7",
+        "axios": "^1.18.1",
         "bcryptjs": "^2.4.3",
-        "cors": "^2.8.5",
-        "dayjs": "^1.11.13",
-        "dotenv": "^16.0.3",
-        "express": "^4.21.1",
-        "google-auth-library": "^10.1.0",
-        "joi": "^17.9.2",
-        "jsonwebtoken": "^9.0.1",
-        "mongoose": "^8.8.3",
-        "multer": "^1.4.5-lts.1",
-        "nodemailer": "^6.9.15",
-        "sanitize-html": "^2.17.0",
+        "cors": "^2.8.6",
+        "dayjs": "^1.11.21",
+        "dotenv": "^16.6.1",
+        "express": "^4.22.2",
+        "google-auth-library": "^10.9.0",
+        "joi": "^17.13.4",
+        "jsonwebtoken": "^9.0.3",
+        "mongoose": "8.8.3",
+        "multer": "^1.4.5-lts.2",
+        "nodemailer": "^6.10.1",
+        "sanitize-html": "^2.17.6",
         "sharp": "^0.33.5",
-        "socket.io": "^4.8.1",
-        "swagger-ui-express": "^5.0.0",
+        "socket.io": "^4.8.3",
+        "swagger-ui-express": "^5.0.1",
         "tsoa": "^5.1.1"
     }
 }

server/src/Models/Appointments/Appointments.Interface.ts

@@ -12,6 +12,7 @@ export type FindAppointmentsParams = {
     clientId?: string;
     start?: Date;
     dateDay?: Date;
+    sessionUser?: string;
 };
 
 export type FindAppointmentsByUserParams = {
@@ -35,9 +36,19 @@ export type FindAppointmentsByCollaboratorPaginatedParams = FindAppointmentsByCo
 export enum APPOINTMENT_NOTIFICATION_TYPE {
     "CREATION" = "creation",
     "REMINDER" = "reminder",
+    "UPDATE" = "update",
+    "CANCELLATION" = "cancellation",
 }
 
 export type SendAppointmentNotificationParams = {
+    appointmentId: string;
+    sessionUser?: string;
+    systemToken?: string;
+    type: APPOINTMENT_NOTIFICATION_TYPE;
+    channel?: "whatsapp" | "email";
+};
+
+export type CreateImmediateAppointmentNotificationJobsParams = {
     appointmentId: string;
     sessionUser: string;
     type: APPOINTMENT_NOTIFICATION_TYPE;
@@ -62,6 +73,7 @@ export type ChangeServiceParams = {
 export type SendWapSystemNotificationParams = {
     appointmentId: string;
     systemToken: string;
+    type: APPOINTMENT_NOTIFICATION_TYPE;
 };
 
 export type HeatMapConfig = {
@@ -120,6 +132,7 @@ export type UpdateAppointmentParams = {
 export type DeleteAppointmentParams = {
     id: string;
     validation?: boolean;
+    notification?: boolean;
     sessionUser: string;
 };
 
@@ -244,6 +257,7 @@ export interface AppointmentEventByClient {
     serviceName: string;
     serviceDescription: string;
     collaboratorId: string;
+    collaboratorUserId: string;
     collaboratorName: string;
     collaboratorAvatar: string;
     appointmentDate: string;
@@ -313,6 +327,7 @@ export interface IAppointmentsManager {
     getAvailableDates(data: GetAvailableDatesParams): Promise<GetAvailableDatesResult>;
     sendWapNotification(data: SendAppointmentNotificationParams): Promise<void>;
     sendEmailNotification(data: SendAppointmentNotificationParams): Promise<void>;
+    createImmediateNotificationJobs(data: CreateImmediateAppointmentNotificationJobsParams): Promise<void>;
     sendWapSystemNotification(data: SendWapSystemNotificationParams): Promise<void>;
     deleteAppointmentsByCompany(data: DeleteAppointmentsByCompanyParams): Promise<void>;
     changeEmployeeToOwner(data: ChangeEmployeeToOwnerParams): Promise<void>;

server/src/Models/Appointments/Appointments.ts

@@ -10,6 +10,7 @@ import {
     ChangeEmployeeToOwnerParams,
     CountAppointmentsByMonthParams,
     CreateAppointmentParams,
+    CreateImmediateAppointmentNotificationJobsParams,
     DeleteAppointmentDiscountParams,
     DeleteAppointmentParams,
     DeleteAppointmentsByCompanyParams,
@@ -70,12 +71,13 @@ import { DiscountType } from "../Discounts/Discounts.Interface";
 import Discounts from "../Discounts/Discounts";
 import { validatePermissionsByCompany, validateSessionUser } from "../../helpers/check";
 import Templates from "../Templates/Templates";
-import { CollaboratorSchedulesView } from "../Schedules/Schedules.Interface";
+import { CollaboratorSchedulesView, ScheduleItem } from "../Schedules/Schedules.Interface";
 import ClientAccount from "../ClientAccounts/ClientAccount";
 import SchedulesDisabledList from "../SchedulesDisabled/SchedulesDisabled";
 import DiscountsEmail from "../DiscountsEmail/DiscountsEmail";
 import SchedulesOverridesList from "../SchedulesOverrides/SchedulesOverrides";
 import { NotificationType } from "../../Models/SystemNotifications/SystemNotification.Interface";
+import { NotificationJobService } from "../NotificationPolicies/NotificationJobService";
 
 dayjs.locale("es");
 dayjs.extend(isSameOrAfter);
@@ -84,9 +86,19 @@ dayjs.extend(weekday);
 
 class AppointmentManager implements IAppointmentsManager {
     Appointments: AppointmentsAdapterMongoose;
+    private jobService: NotificationJobService;
 
     constructor() {
         this.Appointments = new AppointmentsAdapterMongoose();
+        this.jobService = new NotificationJobService();
+    }
+
+    private isScheduleAvailableForService(schedule: ScheduleItem, serviceId?: string): boolean {
+        if (!serviceId || !schedule.serviceScope || schedule.serviceScope === "all") {
+            return true;
+        }
+
+        return schedule.serviceScope === "specific" && (schedule.serviceIds || []).includes(serviceId);
     }
 
     public async setPaymentStatus(data: SetPaymentStatusParams): Promise<void> {
@@ -305,12 +317,6 @@ class AppointmentManager implements IAppointmentsManager {
             throw new Error("La compañia no existe");
         }
 
-        const canAdd = await MetricsList.canAddAppointment(companyCheck.ownerId);
-
-        if (!canAdd) {
-            throw new Error("Ha alcanzado el limite de turnos permitidos de acuerdo a su plan.");
-        }
-
         const serviceCheck = await ServicesManager.services.findOne({
             _id: data.serviceId,
             companyId: data.companyId,
@@ -443,6 +449,18 @@ class AppointmentManager implements IAppointmentsManager {
 
         data.comments = isNull<string>(data.comments, "");
 
+        const appointmentReserved = await MetricsList.reserveAppointment({
+            userId: String(companyCheck.ownerId),
+            companyId: data.companyId,
+            quantity: 1,
+        });
+
+        if (!appointmentReserved) {
+            throw new Error("Ha alcanzado el limite de turnos permitidos de acuerdo a su plan.");
+        }
+
+        let appointmentCreated = false;
+
         try {
             const start = dayjs(data.start).clone();
             const end = dayjs(data.start)
@@ -467,6 +485,7 @@ class AppointmentManager implements IAppointmentsManager {
                 comments: data.comments,
                 sessionUser: data.sessionUser,
             });
+            appointmentCreated = true;
 
             if (data.repeatId) {
                 const repeat = await RepeatsList.repeats.findOne({
@@ -489,8 +508,9 @@ class AppointmentManager implements IAppointmentsManager {
                 }
             }
 
-            await MetricsList.addAppointment({
+            await MetricsList.metrics.addAppointment({
                 userId: companyCheck.ownerId,
+                companyId: data.companyId,
                 quantity: 1,
             });
 
@@ -509,38 +529,51 @@ class AppointmentManager implements IAppointmentsManager {
                 type: NotificationType.APPOINTMENT,
                 code: String((newAppointment as any)._id)
             });
+            }
 
-                //Intento enviar notificacion al cliente por Email
-                try {
-                    if (newAppointment.id) {
-                        await this.sendEmailNotification({
-                            appointmentId: String(newAppointment.id),
-                            type: APPOINTMENT_NOTIFICATION_TYPE.CREATION,
-                            sessionUser: String(companyCheck.ownerId),
-                        });
-                    }
-                } catch (err) {
-                    console.log(
-                        `Error al enviar la notificacion por Email para  ${companyCheck.name}(${companyCheck._id}):`,
-                        err
-                    );
-                }
+            //Create jobs for email and whatsapp notifications
+            if (notification && newAppointment.id) {
+                const emailContent = await this.tryToSendNotification({
+                    appointmentId: String(newAppointment.id),
+                    sessionUser: String(companyCheck.ownerId),
+                    type: APPOINTMENT_NOTIFICATION_TYPE.CREATION,
+                    channel: "email",
+                });
+                const wapContent = await this.tryToSendNotification({
+                    appointmentId: String(newAppointment.id),
+                    sessionUser: String(companyCheck.ownerId),
+                    type: APPOINTMENT_NOTIFICATION_TYPE.CREATION,
+                    channel: "whatsapp",
+                });
+                const clientPhoneNumber = await this.getOptionalClientWapNumber(checkClient);
+                const reminderEmailContent = await this.tryToSendNotification({
+                    appointmentId: String(newAppointment.id),
+                    sessionUser: String(companyCheck.ownerId),
+                    type: APPOINTMENT_NOTIFICATION_TYPE.REMINDER,
+                    channel: "email",
+                });
+                const reminderWapContent = await this.tryToSendNotification({
+                    appointmentId: String(newAppointment.id),
+                    sessionUser: String(companyCheck.ownerId),
+                    type: APPOINTMENT_NOTIFICATION_TYPE.REMINDER,
+                    channel: "whatsapp",
+                });
 
-                //Intento enviar notificacion al cliente por Whatsapp
-                try {
-                    if (newAppointment.id) {
-                        await this.sendWapNotification({
-                            appointmentId: String(newAppointment.id),
-                            type: APPOINTMENT_NOTIFICATION_TYPE.CREATION,
-                            sessionUser: String(companyCheck.ownerId),
-                        });
-                    }
-                } catch (err) {
-                    console.log(
-                        `Error al enviar la notificacion por Whatsapp para  ${companyCheck.name}(${companyCheck._id}):`,
-                        err
-                    );
-                }
+                await this.createCreationNotificationJobs({
+                    appointmentId: String(newAppointment.id),
+                    companyId: String(companyCheck._id),
+                    clientId: String(checkClient._id),
+                    clientUserId: checkClient.userId ? String(checkClient.userId) : undefined,
+                    clientEmail: checkClient.email,
+                    clientPhoneNumber,
+                    companyOwnerId: String(companyCheck.ownerId),
+                    companyName: companyCheck.name,
+                    appointmentStart: new Date(data.start),
+                    emailMessage: emailContent.message,
+                    wapMessage: wapContent.message,
+                    reminderEmailMessage: reminderEmailContent.message,
+                    reminderWapMessage: reminderWapContent.message,
+                });
             }
 
             //Envio la notificacion al profesional.
@@ -559,6 +592,13 @@ class AppointmentManager implements IAppointmentsManager {
             return newAppointment;
         } catch (err) {
             console.log(err);
+            if (!appointmentCreated) {
+                await MetricsList.releaseAppointment({
+                    userId: String(companyCheck.ownerId),
+                    companyId: data.companyId,
+                    quantity: 1,
+                });
+            }
             throw new Error("Ha ocurrido un error al crear el turno.");
         }
     }
@@ -920,6 +960,7 @@ class AppointmentManager implements IAppointmentsManager {
                 dateDay: dayjs(data.start).startOf("day").toDate(),
                 from: checkFrom,
                 to: checkTo,
+                serviceId: data.serviceId,
             });
         } else {
             //chequear que el colaborador este disponible.
@@ -929,6 +970,7 @@ class AppointmentManager implements IAppointmentsManager {
                 weekDay: weekDay,
                 from: checkFrom,
                 to: checkTo,
+                serviceId: data.serviceId,
             });
         }
 
@@ -1037,6 +1079,9 @@ class AppointmentManager implements IAppointmentsManager {
                 continue;
             }
 
+            // Historical read: Employee lookup includes removed employees (historical reads allow them)
+            // No snapshot fallback needed here as employee.calendarColor is used directly
+
             const clientName = joinStrings([client.firstName, client.lastName], " ");
             const clientUserName = userClient
                 ? joinStrings([userClient.firstName, userClient.lastName], clientName)
@@ -1236,9 +1281,17 @@ class AppointmentManager implements IAppointmentsManager {
             _id: String(employee.userId),
         });
 
-        if (!userEmployee) {
-            throw new Error("No se ha encontrado el usuario del colaborador");
-        }
+        // Historical read snapshot fallback: use Employee snapshot if User is deleted
+        const collaboratorFirstName = userEmployee
+            ? isNull<string>(userEmployee.firstName, "")
+            : isNull<string>(employee.profileSnapshot?.firstName, "");
+        const collaboratorLastName = userEmployee
+            ? isNull<string>(userEmployee.lastName, "")
+            : isNull<string>(employee.profileSnapshot?.lastName, "");
+        const collaboratorFullName = joinStrings([collaboratorFirstName, collaboratorLastName], " ");
+        const collaboratorAvatar = userEmployee
+            ? getAvatar(employee.userId, userEmployee.avatar, collaboratorFullName)
+            : (employee.profileSnapshot?.avatar || collaboratorFullName);
 
         const service = await ServiceList.services.findOne({
             _id: String(appointment.serviceId),
@@ -1256,14 +1309,6 @@ class AppointmentManager implements IAppointmentsManager {
             ? getAvatar(client.userId, userClient.avatar, clientUserName)
             : clientUserName;
 
-        const employeeFirstName = isNull<string>(userEmployee.firstName, "");
-        const employeeLastName = isNull<string>(userEmployee.lastName, "");
-        const employeeFullName = joinStrings([employeeFirstName, employeeLastName], " ");
-
-        const employeeAvatar = userEmployee
-            ? getAvatar(employee.userId, userEmployee.avatar, employeeFullName)
-            : clientUserName;
-
         const discountData = await Discounts.getDiscountData(appointment.discountId, appointment.companyId);
 
         let ctaBalance = 0;
@@ -1285,8 +1330,9 @@ class AppointmentManager implements IAppointmentsManager {
             serviceName: service.name,
             serviceDescription: service.description,
             collaboratorId: employee.id,
-            collaboratorName: employeeFullName,
-            collaboratorAvatar: employeeAvatar,
+            collaboratorUserId: String(employee.userId),
+            collaboratorName: collaboratorFullName,
+            collaboratorAvatar: collaboratorAvatar,
             appointmentDate: dayjs(appointment.start).toISOString(),
             startTime: appointment.startHour,
             endTime: appointment.endHour,
@@ -1394,6 +1440,7 @@ class AppointmentManager implements IAppointmentsManager {
                 serviceName: service.name,
                 serviceDescription: service.description,
                 collaboratorId: employee.id,
+                collaboratorUserId: String(employee.userId),
                 collaboratorName: employeeFullName,
                 collaboratorAvatar: employeeAvatar,
                 appointmentDate: dayjs(appointment.start).toISOString(),
@@ -1503,6 +1550,7 @@ class AppointmentManager implements IAppointmentsManager {
                 serviceName: service.name,
                 serviceDescription: service.description,
                 collaboratorId: employee.id,
+                collaboratorUserId: String(employee.userId),
                 collaboratorName: employeeFullName,
                 collaboratorAvatar: employeeAvatar,
                 appointmentDate: dayjs(appointment.start).toISOString(),
@@ -1621,6 +1669,7 @@ class AppointmentManager implements IAppointmentsManager {
                 serviceName: service.name,
                 serviceDescription: service.description,
                 collaboratorId: String(employee.id || (employee as any)._id),
+                collaboratorUserId: String(employee.userId),
                 collaboratorName: employeeFullName,
                 collaboratorAvatar: employeeAvatar,
                 appointmentDate: dayjs(appointment.start).toISOString(),
@@ -1738,6 +1787,7 @@ class AppointmentManager implements IAppointmentsManager {
                 serviceName: service.name,
                 serviceDescription: service.description,
                 collaboratorId: employee.id,
+                collaboratorUserId: String(employee.userId),
                 collaboratorName: employeeFullName,
                 collaboratorAvatar: employeeAvatar,
                 appointmentDate: dayjs(appointment.start).toISOString(),
@@ -1865,6 +1915,7 @@ public async findAppointmentsByCollaboratorPaginated(
                 serviceName: service.name,
                 serviceDescription: service.description,
                 collaboratorId: String(employee.id || (employee as any)._id),
+                collaboratorUserId: String(employee.userId),
                 collaboratorName: employeeFullName,
                 collaboratorAvatar: employeeAvatar,
                 appointmentDate: dayjs(appointment.start).toISOString(),
@@ -2036,36 +2087,50 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
                 code: String(checkAppointment._id)
             });
 
-                //Intento enviar notificacion al cliente por Email
-                try {
-                    if (checkAppointment.id) {
-                        await this.sendEmailNotification({
-                            appointmentId: String(checkAppointment.id),
-                            type: APPOINTMENT_NOTIFICATION_TYPE.REMINDER,
-                            sessionUser: String(companyCheck.ownerId),
-                        });
-                    }
-                } catch (err) {
-                    console.log(
-                        `Error al enviar la notificacion por Email para  ${companyCheck.name}(${companyCheck._id}):`,
-                        err
-                    );
-                }
+                //Cancel existing pending jobs before creating new ones for the rescheduled appointment
+                if (checkAppointment.id) {
+                    await this.jobService.cancelByAppointment(String(checkAppointment.id));
 
-                //Intento enviar notificacion al cliente por Whatsapp
-                try {
-                    if (checkAppointment.id) {
-                        await this.sendWapNotification({
-                            appointmentId: String(checkAppointment.id),
-                            type: APPOINTMENT_NOTIFICATION_TYPE.REMINDER,
-                            sessionUser: String(companyCheck.ownerId),
-                        });
-                    }
-                } catch (err) {
-                    console.log(
-                        `Error al enviar la notificacion por Whatsapp para  ${companyCheck.name}(${companyCheck._id}):`,
-                        err
-                    );
+                    const emailContent = await this.tryToSendNotification({
+                        appointmentId: String(checkAppointment.id),
+                        sessionUser: String(companyCheck.ownerId),
+                        type: APPOINTMENT_NOTIFICATION_TYPE.UPDATE,
+                        channel: "email",
+                    });
+                    const wapContent = await this.tryToSendNotification({
+                        appointmentId: String(checkAppointment.id),
+                        sessionUser: String(companyCheck.ownerId),
+                        type: APPOINTMENT_NOTIFICATION_TYPE.UPDATE,
+                        channel: "whatsapp",
+                    });
+                    const reminderEmailContent = await this.tryToSendNotification({
+                        appointmentId: String(checkAppointment.id),
+                        sessionUser: String(companyCheck.ownerId),
+                        type: APPOINTMENT_NOTIFICATION_TYPE.REMINDER,
+                        channel: "email",
+                    });
+                    const reminderWapContent = await this.tryToSendNotification({
+                        appointmentId: String(checkAppointment.id),
+                        sessionUser: String(companyCheck.ownerId),
+                        type: APPOINTMENT_NOTIFICATION_TYPE.REMINDER,
+                        channel: "whatsapp",
+                    });
+
+                    await this.createUpdateNotificationJobs({
+                        appointmentId: String(checkAppointment.id),
+                        companyId: String(companyCheck._id),
+                        clientId: String(checkClient._id),
+                        clientUserId: checkClient.userId ? String(checkClient.userId) : undefined,
+                        clientEmail: checkClient.email,
+                        clientPhoneNumber: await this.getOptionalClientWapNumber(checkClient),
+                        companyOwnerId: String(companyCheck.ownerId),
+                        companyName: companyCheck.name,
+                        appointmentStart: new Date(data.start),
+                        emailMessage: emailContent.message,
+                        wapMessage: wapContent.message,
+                        reminderEmailMessage: reminderEmailContent.message,
+                        reminderWapMessage: reminderWapContent.message,
+                    });
                 }
             }
 
@@ -2121,8 +2186,167 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
         return config;
     }
 
+    private async createCancellationNotificationJobs(data: {
+        appointmentId: string;
+        companyId: string;
+        clientId: string;
+        clientUserId?: string;
+        clientEmail?: string;
+        clientPhoneNumber?: string;
+        companyOwnerId: string;
+        companyName: string;
+        emailMessage: string;
+        wapMessage: string;
+    }): Promise<void> {
+        const systemSubject = `Turno cancelado en ${data.companyName}`;
+
+        await this.jobService.createJob({
+            companyId: data.companyId,
+            clientId: data.clientId,
+            appointmentId: data.appointmentId,
+            type: "cancellation",
+            scheduledAt: new Date(),
+            payload: {
+                email: data.clientEmail,
+                phoneNumber: data.clientPhoneNumber,
+                userId: data.clientUserId,
+                companyOwnerId: data.companyOwnerId,
+                subject: systemSubject,
+                message: data.emailMessage,
+                emailSubject: "TurnosXpress :: Turno cancelado",
+                emailMessage: data.emailMessage,
+                wapMessage: data.wapMessage,
+                systemSubject,
+                systemMessage: data.emailMessage,
+            },
+        });
+    }
+
+    private async createCreationNotificationJobs(data: {
+        appointmentId: string;
+        companyId: string;
+        clientId: string;
+        clientUserId?: string;
+        clientEmail?: string;
+        clientPhoneNumber?: string;
+        companyOwnerId: string;
+        companyName: string;
+        appointmentStart: Date;
+        emailMessage: string;
+        wapMessage: string;
+        reminderEmailMessage: string;
+        reminderWapMessage: string;
+    }): Promise<void> {
+        const systemSubject = `Turno reservado en ${data.companyName}`;
+        const reminderSystemSubject = `Recordatorio de turno en ${data.companyName}`;
+
+        const payload = {
+            email: data.clientEmail,
+            phoneNumber: data.clientPhoneNumber,
+            userId: data.clientUserId,
+            companyOwnerId: data.companyOwnerId,
+            subject: systemSubject,
+            message: data.emailMessage,
+            emailSubject: "TurnosXpress :: Alta de turno",
+            emailMessage: data.emailMessage,
+            wapMessage: data.wapMessage,
+            systemSubject,
+            systemMessage: data.emailMessage,
+        };
+
+        await this.jobService.createMandatoryCreationJob({
+            companyId: data.companyId,
+            clientId: data.clientId,
+            appointmentId: data.appointmentId,
+            type: "creation",
+            payload,
+        });
+
+        await this.jobService.createReminderJobs({
+            companyId: data.companyId,
+            clientId: data.clientId,
+            appointmentId: data.appointmentId,
+            type: "reminder",
+            appointmentStart: data.appointmentStart,
+            reminderPayload: {
+                email: data.clientEmail,
+                phoneNumber: data.clientPhoneNumber,
+                userId: data.clientUserId,
+                companyOwnerId: data.companyOwnerId,
+                subject: reminderSystemSubject,
+                message: data.reminderEmailMessage,
+                emailSubject: "TurnosXpress :: Recordatorio",
+                emailMessage: data.reminderEmailMessage,
+                wapMessage: data.reminderWapMessage,
+                systemSubject: reminderSystemSubject,
+                systemMessage: data.reminderEmailMessage,
+            },
+        });
+    }
+
+    private async createUpdateNotificationJobs(data: {
+        appointmentId: string;
+        companyId: string;
+        clientId: string;
+        clientUserId?: string;
+        clientEmail?: string;
+        clientPhoneNumber?: string;
+        companyOwnerId: string;
+        companyName: string;
+        appointmentStart: Date;
+        emailMessage: string;
+        wapMessage: string;
+        reminderEmailMessage: string;
+        reminderWapMessage: string;
+    }): Promise<void> {
+        const systemSubject = `Turno actualizado en ${data.companyName}`;
+        const reminderSystemSubject = `Recordatorio de turno en ${data.companyName}`;
+
+        await this.jobService.createJob({
+            companyId: data.companyId,
+            clientId: data.clientId,
+            appointmentId: data.appointmentId,
+            type: "update",
+            appointmentStart: data.appointmentStart,
+            payload: {
+                email: data.clientEmail,
+                phoneNumber: data.clientPhoneNumber,
+                userId: data.clientUserId,
+                companyOwnerId: data.companyOwnerId,
+                subject: systemSubject,
+                message: data.emailMessage,
+                emailSubject: "TurnosXpress :: Turno actualizado",
+                emailMessage: data.emailMessage,
+                wapMessage: data.wapMessage,
+                systemSubject,
+                systemMessage: data.emailMessage,
+            },
+            reminderPayload: {
+                email: data.clientEmail,
+                phoneNumber: data.clientPhoneNumber,
+                userId: data.clientUserId,
+                companyOwnerId: data.companyOwnerId,
+                subject: reminderSystemSubject,
+                message: data.reminderEmailMessage,
+                emailSubject: "TurnosXpress :: Recordatorio",
+                emailMessage: data.reminderEmailMessage,
+                wapMessage: data.reminderWapMessage,
+                systemSubject: reminderSystemSubject,
+                systemMessage: data.reminderEmailMessage,
+            },
+        });
+    }
+
+    private async getOptionalClientWapNumber(client: IClientDocument): Promise<string | undefined> {
+        try {
+            return await ClientsManager.getClientWapNumber(client);
+        } catch {
+            return undefined;
+        }
+    }
+
     public async deleteAppointment(data: DeleteAppointmentParams): Promise<void> {
-        const { validation = false } = data;
+        const { validation = false, notification = false } = data;
         const sessionUser = await UsersManager.users.findOne({
             _id: data.sessionUser,
         });
@@ -2200,23 +2424,41 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
         try {
             const config = this.getHeatMapConfig(checkAppointment, serviceCheck.length);
 
+            // Cancel pending notification jobs for this appointment before deleting it
+            await this.jobService.cancelByAppointment(String(checkAppointment._id));
+
+            if (notification) {
+                const emailContent = await this.tryToSendNotification({
+                    appointmentId: String(checkAppointment._id),
+                    sessionUser: data.sessionUser,
+                    type: APPOINTMENT_NOTIFICATION_TYPE.CANCELLATION,
+                    channel: "email",
+                });
+                const wapContent = await this.tryToSendNotification({
+                    appointmentId: String(checkAppointment._id),
+                    sessionUser: data.sessionUser,
+                    type: APPOINTMENT_NOTIFICATION_TYPE.CANCELLATION,
+                    channel: "whatsapp",
+                });
+
+                await this.createCancellationNotificationJobs({
+                    companyId: String(checkAppointment.companyId),
+                    clientId: String(checkAppointment.clientId),
+                    appointmentId: String(checkAppointment._id),
+                    clientUserId: checkClient.userId ? String(checkClient.userId) : undefined,
+                    clientEmail: checkClient.email,
+                    clientPhoneNumber: await this.getOptionalClientWapNumber(checkClient),
+                    companyOwnerId: String(companyCheck.ownerId),
+                    companyName: companyCheck.name,
+                    emailMessage: emailContent.message,
+                    wapMessage: wapContent.message,
+                });
+            }
+
             await this.Appointments.AppointmentList.deleteOne({ _id: data.id });
             //Actualizar el heatmap.
             await this.updateHeatMap(config);
 
-            if (checkClient.userId) {
-                //Enviamos la notificacion de cancelacion al cliente
-                await NotificationsManager.sendSystemNotification({
-                userId: String(checkClient.userId),
-                subject: "Turno Cancelado",
-                message: `Se ha cancelado el turno para el día ${dayjs(checkAppointment.start).format(
-                        "DD/MM/YYYY"
-                    )} a las ${dayjs(checkAppointment.start).format("HH:mm")}`,
-                type: NotificationType.APPOINTMENT,
-                code: String(checkAppointment._id)
-            });
-            }
-
             //Enviamos la notificacion de cancelacion al profesional
             await NotificationsManager.sendSystemNotification({
                 userId: String(employeeCheck.userId),
@@ -2271,6 +2513,10 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
                 continue;
             }
 
+            if (!this.isScheduleAvailableForService(schedule, data.serviceId)) {
+                continue;
+            }
+
             const scheduleDataFrom = schedule.from.split(":");
             const scheduleDataTo = schedule.to.split(":");
             const hourFrom = parseInt(scheduleDataFrom[0]);
@@ -2346,8 +2592,16 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             throw new Error("La compañia no existe");
         }
 
-        if (!(await EmployeesList.checkPermission(companyCheck, data.sessionUser, EmployeeRoles.ADMIN))) {
-            throw new Error(NoPermissionMessage());
+        const hasSystemToken = this.hasValidSystemToken(data.systemToken);
+
+        if (!hasSystemToken) {
+            if (!data.sessionUser) {
+                throw new Error("No se ha encontrado el usuario o no tiene permisos para realizar esta acción");
+            }
+
+            if (!(await EmployeesList.checkPermission(companyCheck, data.sessionUser, EmployeeRoles.ADMIN))) {
+                throw new Error(NoPermissionMessage());
+            }
         }
 
         const checkClient = await ClientsManager.clients.findOne({
@@ -2427,9 +2681,13 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             wapMessage = wapMessage.replaceAll("<---ORGANIZACION--->", companyCheck.name);
             wapMessage = wapMessage.replaceAll("<---BR--->", "\r\n");
         } else if (data.type == APPOINTMENT_NOTIFICATION_TYPE.CREATION) {
-            if (companyCheck.templateWapAltaId) {
+            const templateId = data.channel === "email"
+                ? companyCheck.templateEmailAltaId || companyCheck.templateWapAltaId
+                : companyCheck.templateWapAltaId;
+
+            if (templateId) {
                 const template = await Templates.templates.findOne({
-                    id: String(companyCheck.templateWapAltaId),
+                    id: String(templateId),
                     companyId: String(companyCheck._id),
                 });
 
@@ -2439,7 +2697,9 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             }
 
             if (!wapMessage) {
-                wapMessage = process.env.WAP_ALTA ? process.env.WAP_ALTA : "";
+                wapMessage = data.channel === "email"
+                    ? process.env.EMAIL_NEW_APPOINTMENT || process.env.EMAIL_ALTA || process.env.WAP_ALTA || ""
+                    : process.env.WAP_ALTA || "";
             }
 
             wapMessage = wapMessage.replaceAll(
@@ -2467,6 +2727,61 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             wapMessage = wapMessage.replaceAll("<---SERVICIO--->", checkService.name);
             wapMessage = wapMessage.replaceAll("<---PRECIO--->", formatCurrency(checkAppointment.price));
 
+            wapMessage = wapMessage.replaceAll("<---ORGANIZACION--->", companyCheck.name);
+            wapMessage = wapMessage.replaceAll("<---BR--->", "\r\n");
+        } else if (data.type == APPOINTMENT_NOTIFICATION_TYPE.CANCELLATION || data.type == APPOINTMENT_NOTIFICATION_TYPE.UPDATE) {
+            const isUpdate = data.type == APPOINTMENT_NOTIFICATION_TYPE.UPDATE;
+            const templateId = data.channel === "email"
+                ? isUpdate
+                    ? companyCheck.templateEmailAltaId || companyCheck.templateWapAltaId
+                    : companyCheck.templateEmailCancellationId || companyCheck.templateWapCancellationId
+                : isUpdate
+                    ? companyCheck.templateWapAltaId
+                    : companyCheck.templateWapCancellationId;
+
+            if (templateId) {
+                const template = await Templates.templates.findOne({
+                    id: String(templateId),
+                    companyId: String(companyCheck._id),
+                });
+
+                if (template) {
+                    wapMessage = template.template;
+                }
+            }
+
+            if (!wapMessage) {
+                wapMessage = data.channel === "email"
+                    ? isUpdate
+                        ? process.env.EMAIL_NEW_APPOINTMENT || process.env.EMAIL_ALTA || process.env.WAP_ALTA || ""
+                        : process.env.EMAIL_CANCELLATION || process.env.EMAIL_CANCELACION || process.env.WAP_CANCELLATION || process.env.WAP_CANCELACION || ""
+                    : isUpdate
+                        ? process.env.WAP_ALTA || ""
+                        : process.env.WAP_CANCELLATION || process.env.WAP_CANCELACION || "";
+            }
+
+            wapMessage = wapMessage.replaceAll(
+                "<---CLIENTE--->",
+                ClientsManager.getClientFullName(checkClient)
+            );
+            wapMessage = wapMessage.replaceAll(
+                "<---FECHA--->",
+                dayjs(checkAppointment.start).format("DD/MM/YYYY")
+            );
+            wapMessage = wapMessage.replaceAll(
+                "<---HORARIO--->",
+                dayjs(checkAppointment.start).format("HH:mm") + "hs."
+            );
+            wapMessage = wapMessage.replaceAll(
+                "<---DIRECCION--->",
+                CompaniesManager.getCompanyAddress(companyCheck)
+            );
+            wapMessage = wapMessage.replaceAll(
+                "<---PROFESIONAL--->",
+                UsersManager.getUserFullName(checkEmployeeUser)
+            );
+            wapMessage = wapMessage.replaceAll("<---SERVICIO--->", checkService.name);
+            wapMessage = wapMessage.replaceAll("<---PRECIO--->", formatCurrency(checkAppointment.price));
             wapMessage = wapMessage.replaceAll("<---ORGANIZACION--->", companyCheck.name);
             wapMessage = wapMessage.replaceAll("<---BR--->", "\r\n");
         }
@@ -2479,15 +2794,24 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
     }
 
     public async sendEmailNotification(data: SendAppointmentNotificationParams): Promise<void> {
-        const sessionUser = await UsersManager.users.findOne({
-            _id: data.sessionUser,
-        });
+        if (!this.hasValidSystemToken(data.systemToken)) {
+            if (!data.sessionUser) {
+                throw new Error("No se ha encontrado el usuario o no tiene permisos para realizar esta acción");
+            }
 
-        if (!sessionUser) {
-            throw new Error("No se ha encontrado el usuario o no tiene permisos para realizar esta acción");
+            const sessionUser = await UsersManager.users.findOne({
+                _id: data.sessionUser,
+            });
+
+            if (!sessionUser) {
+                throw new Error("No se ha encontrado el usuario o no tiene permisos para realizar esta acción");
+            }
         }
 
-        const { message, checkClient, companyCheck } = await this.tryToSendNotification(data);
+        const { message, checkClient, companyCheck } = await this.tryToSendNotification({
+            ...data,
+            channel: "email",
+        });
 
         const canSend = await PlanSubscriptionsList.checkFeature({
             userId: String(companyCheck.ownerId),
@@ -2510,6 +2834,10 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             subjectEmail = "TurnosXpress :: Recordatorio";
         } else if (data.type == APPOINTMENT_NOTIFICATION_TYPE.CREATION) {
             subjectEmail = "TurnosXpress :: Alta de turno";
+        } else if (data.type == APPOINTMENT_NOTIFICATION_TYPE.CANCELLATION) {
+            subjectEmail = "TurnosXpress :: Turno cancelado";
+        } else if (data.type == APPOINTMENT_NOTIFICATION_TYPE.UPDATE) {
+            subjectEmail = "TurnosXpress :: Turno actualizado";
         }
 
         //Enviar email...
@@ -2520,7 +2848,66 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
         });
     }
 
+    public async createImmediateNotificationJobs(data: CreateImmediateAppointmentNotificationJobsParams): Promise<void> {
+        if (![APPOINTMENT_NOTIFICATION_TYPE.CREATION, APPOINTMENT_NOTIFICATION_TYPE.REMINDER].includes(data.type)) {
+            throw new Error("El tipo de notificación no es válido para esta acción");
+        }
+
+        const emailContent = await this.tryToSendNotification({
+            appointmentId: data.appointmentId,
+            sessionUser: data.sessionUser,
+            type: data.type,
+            channel: "email",
+        });
+        const wapContent = await this.tryToSendNotification({
+            appointmentId: data.appointmentId,
+            sessionUser: data.sessionUser,
+            type: data.type,
+            channel: "whatsapp",
+        });
+
+        const checkAppointment = await this.Appointments.findOne({
+            _id: data.appointmentId,
+        });
+
+        if (!checkAppointment) {
+            throw new Error("El turno no existe");
+        }
+
+        const checkClient = emailContent.checkClient;
+        const companyCheck = emailContent.companyCheck;
+        const isCreation = data.type === APPOINTMENT_NOTIFICATION_TYPE.CREATION;
+        const systemSubject = isCreation
+            ? `Turno reservado en ${companyCheck.name}`
+            : `Recordatorio de turno en ${companyCheck.name}`;
+
+        await this.jobService.createImmediateJob({
+            companyId: String(checkAppointment.companyId),
+            clientId: String(checkAppointment.clientId),
+            appointmentId: String(checkAppointment._id),
+            type: data.type,
+            scheduledAt: new Date(),
+            payload: {
+                email: checkClient.email,
+                phoneNumber: await this.getOptionalClientWapNumber(checkClient),
+                userId: checkClient.userId ? String(checkClient.userId) : undefined,
+                companyOwnerId: String(companyCheck.ownerId),
+                subject: systemSubject,
+                message: emailContent.message,
+                emailSubject: isCreation ? "TurnosXpress :: Alta de turno" : "TurnosXpress :: Recordatorio",
+                emailMessage: emailContent.message,
+                wapMessage: wapContent.message,
+                systemSubject,
+                systemMessage: emailContent.message,
+            },
+        });
+    }
+
     public async sendWapNotification(data: SendAppointmentNotificationParams): Promise<void> {
+        if (!data.sessionUser) {
+            throw new Error("No se ha encontrado el usuario o no tiene permisos para realizar esta acción");
+        }
+
         const sessionUser = await UsersManager.users.findOne({
             _id: data.sessionUser,
         });
@@ -2529,7 +2916,10 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             throw new Error("No se ha encontrado el usuario o no tiene permisos para realizar esta acción");
         }
 
-        const { message, checkClient, companyCheck } = await this.tryToSendNotification(data);
+        const { message, checkClient, companyCheck } = await this.tryToSendNotification({
+            ...data,
+            channel: "whatsapp",
+        });
 
         const canSend = await PlanSubscriptionsList.checkFeature({
             userId: String(companyCheck.ownerId),
@@ -2555,13 +2945,7 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
     }
 
     public async sendWapSystemNotification(data: SendWapSystemNotificationParams): Promise<void> {
-        if (!data.systemToken || data.systemToken == "") {
-            throw new Error("No tiene permisos para realizar esta acción");
-        }
-
-        const systemToken = `${process.env.SYSTEM_KEY}`;
-
-        if (systemToken != data.systemToken) {
+        if (!this.hasValidSystemToken(data.systemToken)) {
             throw new Error("No tiene permisos para realizar esta acción");
         }
 
@@ -2584,7 +2968,8 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
         const { message, checkClient, companyCheck } = await this.tryToSendNotification({
             appointmentId: data.appointmentId,
             sessionUser: String(company.ownerId),
-            type: APPOINTMENT_NOTIFICATION_TYPE.REMINDER,
+            systemToken: data.systemToken,
+            type: data.type,
         });
 
         const canSend = await PlanSubscriptionsList.checkFeature({
@@ -2743,7 +3128,17 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
                 date: currentDate.toDate(),
             });
 
-            if (hasOverride && hasOverride.schedules.length > 0) {
+            if (
+                hasOverride &&
+                hasOverride.schedules.some(
+                    (schedule) =>
+                        !schedule.disabled &&
+                        (!schedule.serviceScope ||
+                            schedule.serviceScope === "all" ||
+                            (schedule.serviceScope === "specific" &&
+                                (schedule.serviceIds || []).includes(data.serviceId)))
+                )
+            ) {
                 returnAvailableDates.push(currentDate.toDate());
             } else if (!hasOverride) {
                 // Check if the current date is within any enabled schedule range
@@ -2766,7 +3161,17 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
                         weekDay: currentDate.day(),
                     });
 
-                    if (schedule && schedule.schedules.length > 0) {
+                    if (
+                        schedule &&
+                        schedule.schedules.some(
+                            (scheduleItem) =>
+                                !scheduleItem.disabled &&
+                                (!scheduleItem.serviceScope ||
+                                    scheduleItem.serviceScope === "all" ||
+                                    (scheduleItem.serviceScope === "specific" &&
+                                        (scheduleItem.serviceIds || []).includes(data.serviceId)))
+                        )
+                    ) {
                         returnAvailableDates.push(currentDate.toDate());
                     }
                 }
@@ -2780,6 +3185,11 @@ public async updateAppointment(data: UpdateAppointmentParams): Promise<void> {
             inRangeDates: [],
         } as GetAvailableDatesResult;
     }
+
+    private hasValidSystemToken(systemToken?: string): boolean {
+        const expectedSystemToken = process.env.SYSTEM_KEY || process.env.API_KEY;
+        return Boolean(systemToken && expectedSystemToken && systemToken === expectedSystemToken);
+    }
 }
 
 const AppointmentList = new AppointmentManager();

server/src/Models/Appointments/__tests__/Appointments.snapshotFallback.test.ts

@@ -0,0 +1,760 @@
+/**
+ * Tests for Appointments.getAppointmentEvent snapshot fallback
+ * when a removed employee's User account has been deleted.
+ *
+ * The fallback uses Employee.profileSnapshot fields instead of crashing.
+ */
+
+// Mock all external dependencies
+jest.mock("../../Users/Users", () => ({
+    __esModule: true,
+    default: {
+        users: {
+            findOne: jest.fn(),
+        },
+        getUserFullName: jest.fn(),
+    },
+}));
+
+jest.mock("../../Clients/Clients", () => ({
+    __esModule: true,
+    default: {
+        clients: {
+            findOne: jest.fn(),
+        },
+        getClientFullName: jest.fn(),
+    },
+}));
+
+jest.mock("../../Companies/Companies", () => ({
+    __esModule: true,
+    default: {
+        companies: {
+            findOne: jest.fn(),
+        },
+        getCompanyAddress: jest.fn(),
+    },
+}));
+
+jest.mock("../../Employees/Employee", () => ({
+    __esModule: true,
+    default: {
+        employees: {
+            findOne: jest.fn(),
+        },
+        checkPermission: jest.fn(),
+    },
+}));
+
+jest.mock("../../Services/Service", () => ({
+    __esModule: true,
+    default: {
+        services: {
+            find: jest.fn(),
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../HeatMap/HeatMap", () => ({
+    __esModule: true,
+    default: {
+        getHeatMap: jest.fn(),
+        addHeatMap: jest.fn(),
+    },
+}));
+
+jest.mock("../../Schedules/Schedules", () => ({
+    __esModule: true,
+    default: {
+        find: jest.fn(),
+    },
+}));
+
+jest.mock("../../SchedulesEnabled/SchedulesEnabled", () => ({
+    __esModule: true,
+    default: {
+        findOne: jest.fn(),
+    },
+}));
+
+jest.mock("../../SchedulesDisabled/SchedulesDisabled", () => ({
+    __esModule: true,
+    default: {
+        find: jest.fn(),
+    },
+}));
+
+jest.mock("../../SchedulesOverrides/SchedulesOverrides", () => ({
+    __esModule: true,
+    default: {
+        find: jest.fn(),
+    },
+}));
+
+jest.mock("../../Metrics/Metrics", () => ({
+    __esModule: true,
+    default: {
+        addAppointment: jest.fn(),
+        canAddAppointment: jest.fn(),
+    },
+}));
+
+jest.mock("../../Notifications/Notifications", () => ({
+    __esModule: true,
+    NotificationsManager: {
+        sendSystemNotification: jest.fn(),
+        sendPushNotification: jest.fn(),
+        sendEmail: jest.fn(),
+    },
+}));
+
+jest.mock("../../SystemNotifications/SystemNotification", () => ({
+    __esModule: true,
+    default: {
+        create: jest.fn(),
+    },
+}));
+
+jest.mock("../../PlanSubscriptions/PlanSubscriptons", () => ({
+    __esModule: true,
+    default: {
+        findOne: jest.fn(),
+        checkFeature: jest.fn(),
+    },
+}));
+
+jest.mock("../../Repeats/Repeats", () => ({
+    __esModule: true,
+    default: {
+        repeats: {
+            find: jest.fn().mockResolvedValue([]),
+            findOne: jest.fn(),
+        },
+        existDisabledDate: jest.fn(),
+    },
+}));
+
+jest.mock("../../Discounts/Discounts", () => ({
+    __esModule: true,
+    default: {
+        getDiscountData: jest.fn().mockResolvedValue({
+            name: "",
+            value: 0,
+            type: "PERCENTAGE",
+            code: "",
+        }),
+    },
+}));
+
+jest.mock("../../../helpers/check", () => ({
+    validatePermissionsByCompany: jest.fn(),
+    validateSessionUser: jest.fn(),
+}));
+
+jest.mock("../../Templates/Templates", () => ({
+    __esModule: true,
+    default: {
+        templates: {
+            findOne: jest.fn(),
+        },
+        sendEmail: jest.fn(),
+    },
+}));
+
+jest.mock("../../ClientAccounts/ClientAccount", () => ({
+    __esModule: true,
+    default: {
+        getAvailableAmount: jest.fn().mockResolvedValue(0),
+    },
+}));
+
+jest.mock("../../DiscountsEmail/DiscountsEmail", () => ({
+    __esModule: true,
+    default: {
+        findOne: jest.fn(),
+    },
+}));
+
+jest.mock("../../../index", () => ({
+    io: {
+        to: jest.fn(() => ({ emit: jest.fn() })),
+    },
+}));
+
+import AppointmentsList from "../Appointments";
+import UsersManager from "../../Users/Users";
+import EmployeesList from "../../Employees/Employee";
+import ClientsManager from "../../Clients/Clients";
+import ServiceList from "../../Services/Service";
+import CompaniesManager from "../../Companies/Companies";
+import Templates from "../../Templates/Templates";
+import PlanSubscriptionsList from "../../PlanSubscriptions/PlanSubscriptons";
+import { NotificationsManager } from "../../Notifications/Notifications";
+import { APPOINTMENT_NOTIFICATION_TYPE } from "../Appointments.Interface";
+
+describe("getAppointmentEvent — historical read snapshot fallback", () => {
+    let originalAdapter: any;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        // Save and replace adapter
+        originalAdapter = AppointmentsList.Appointments;
+        const mockAppointmentFindOne = jest.fn();
+        (AppointmentsList as any).Appointments = {
+            find: jest.fn(),
+            findOne: mockAppointmentFindOne,
+            AppointmentList: {
+                findOne: mockAppointmentFindOne,
+                find: jest.fn(),
+            },
+        };
+    });
+
+    afterEach(() => {
+        (AppointmentsList as any).Appointments = originalAdapter;
+    });
+
+    it("falls back to Employee snapshot when User account is deleted", async () => {
+        const mockAppointment = {
+            _id: "appt-001",
+            id: "appt-001",
+            companyId: "company-001",
+            clientId: "client-001",
+            employeeId: "emp-removed",
+            serviceId: "svc-001",
+            start: new Date("2026-07-20T10:00:00Z"),
+            startHour: 10,
+            endHour: 11,
+            dateDay: new Date("2026-07-20"),
+            price: 100,
+            length: 60,
+            payment: false,
+            comments: "",
+            discountId: undefined,
+        };
+
+        const mockClient = {
+            _id: "client-001",
+            id: "client-001",
+            userId: "client-user-001",
+            firstName: "Client",
+            lastName: "Smith",
+        };
+
+        const mockClientUser = {
+            _id: "client-user-001",
+            id: "client-user-001",
+            firstName: "Client",
+            lastName: "Smith",
+            avatar: "client-avatar",
+        };
+
+        // Employee exists (removed, with snapshot)
+        const mockRemovedEmployee = {
+            _id: "emp-removed",
+            id: "emp-removed",
+            companyId: "company-001",
+            userId: "deleted-user-id",
+            calendarColor: "#ff0000",
+            removed: true,
+            profileSnapshot: {
+                firstName: "John",
+                lastName: "Doe",
+                email: "john@example.com",
+                avatar: "old-avatar-url",
+            },
+        };
+
+        // Mock adapter.findOne for the appointment
+        const mockAppointmentFindOne = (AppointmentsList as any).Appointments.AppointmentList.findOne;
+        mockAppointmentFindOne.mockResolvedValue(mockAppointment);
+
+        // Mock lookups
+        (ClientsManager.clients.findOne as jest.Mock).mockResolvedValue(mockClient);
+        (ServiceList.services.findOne as jest.Mock).mockResolvedValue({
+            _id: "svc-001",
+            name: "Haircut",
+            description: "Professional haircut",
+        });
+
+        // Call order for UsersManager.users.findOne (same mock as UserList):
+        // 1. Line 1217: UserList.users.findOne (NOT awaited, but consumes a value)
+        // 2. Line 1241: UsersManager.users.findOne for userClient
+        // 3. Line 1253: UsersManager.users.findOne for userEmployee
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "session-user" }) // line 1217: not awaited, just needs truthy
+            .mockResolvedValueOnce(mockClientUser)           // line 1241: client user
+            .mockResolvedValueOnce(null);                    // line 1253: employee user DELETED → triggers fallback
+        (EmployeesList.employees.findOne as jest.Mock).mockResolvedValue(mockRemovedEmployee);
+        (EmployeesList as any).findById = jest.fn().mockResolvedValue({
+            id: "emp-removed",
+            fullName: "John Doe",
+            avatar: "old-avatar-url",
+        });
+
+        const result = await AppointmentsList.getAppointmentEvent({
+            appointmentId: "appt-001",
+            sessionUser: "session-user",
+        });
+
+        // Verify snapshot fields are used for collaboratorName
+        expect(result.collaboratorName).toBe("John Doe");
+
+        // Verify snapshot avatar is used
+        expect(result.collaboratorAvatar).toBe("old-avatar-url");
+
+        // Verify collaboratorId comes from employee, not user
+        expect(result.collaboratorId).toBe("emp-removed");
+    });
+
+    it("uses live User data when User account still exists", async () => {
+        const mockAppointment = {
+            _id: "appt-002",
+            id: "appt-002",
+            companyId: "company-001",
+            clientId: "client-001",
+            employeeId: "emp-active",
+            serviceId: "svc-001",
+            start: new Date("2026-07-20T10:00:00Z"),
+            startHour: 10,
+            endHour: 11,
+            dateDay: new Date("2026-07-20"),
+            price: 100,
+            length: 60,
+            payment: false,
+            comments: "",
+            discountId: undefined,
+        };
+
+        const mockClient = {
+            _id: "client-001",
+            id: "client-001",
+            userId: "client-user-001",
+            firstName: "Client",
+            lastName: "Smith",
+        };
+
+        const mockClientUser = {
+            _id: "client-user-001",
+            id: "client-user-001",
+            firstName: "Client",
+            lastName: "Smith",
+            avatar: "client-avatar",
+        };
+
+        const mockActiveEmployee = {
+            _id: "emp-active",
+            id: "emp-active",
+            companyId: "company-001",
+            userId: "active-user-id",
+            calendarColor: "#00ff00",
+            removed: false,
+            profileSnapshot: undefined,
+        };
+
+        const mockActiveUser = {
+            _id: "active-user-id",
+            id: "active-user-id",
+            firstName: "Jane",
+            lastName: "Roe",
+            avatar: "live-avatar",
+            email: "jane@example.com",
+        };
+
+        const mockAppointmentFindOne = (AppointmentsList as any).Appointments.AppointmentList.findOne;
+        mockAppointmentFindOne.mockResolvedValue(mockAppointment);
+
+        (ClientsManager.clients.findOne as jest.Mock).mockResolvedValue(mockClient);
+        (ServiceList.services.findOne as jest.Mock).mockResolvedValue({
+            _id: "svc-001",
+            name: "Haircut",
+            description: "Professional haircut",
+        });
+
+        // Call order for UsersManager.users.findOne (same mock as UserList):
+        // 1. Line 1217: UserList.users.findOne (NOT awaited, but consumes a value)
+        // 2. Line 1241: UsersManager.users.findOne for userClient
+        // 3. Line 1253: UsersManager.users.findOne for userEmployee
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "session-user" }) // line 1217: not awaited
+            .mockResolvedValueOnce(mockClientUser)           // line 1241: client user
+            .mockResolvedValueOnce(mockActiveUser);          // line 1253: live user exists
+        (EmployeesList.employees.findOne as jest.Mock).mockResolvedValue(mockActiveEmployee);
+        (EmployeesList as any).findById = jest.fn().mockResolvedValue({
+            id: "emp-active",
+            fullName: "Jane Roe",
+            avatar: "live-avatar",
+        });
+
+        const result = await AppointmentsList.getAppointmentEvent({
+            appointmentId: "appt-002",
+            sessionUser: "session-user",
+        });
+
+        // Live user data is used, not snapshot
+        expect(result.collaboratorName).toBe("Jane Roe");
+    });
+});
+
+describe("cancellation notification jobs", () => {
+    let originalAdapter: any;
+    let originalJobService: any;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        originalAdapter = AppointmentsList.Appointments;
+        originalJobService = (AppointmentsList as any).jobService;
+
+        (AppointmentsList as any).Appointments = {
+            findOne: jest.fn().mockResolvedValue({
+                _id: "appt-001",
+                companyId: "company-001",
+                clientId: "client-001",
+                employeeId: "employee-001",
+                serviceId: "service-001",
+                start: new Date("2026-07-22T11:00:00.000Z"),
+                price: 1500,
+            }),
+        };
+        (AppointmentsList as any).jobService = {
+            createJob: jest.fn().mockResolvedValue([]),
+            createMandatoryCreationJob: jest.fn().mockResolvedValue([]),
+            createReminderJobs: jest.fn().mockResolvedValue([]),
+        };
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            name: "clases llavallol",
+            ownerId: "owner-001",
+            templateEmailCancellationId: "email-template-001",
+            templateWapCancellationId: "wap-template-001",
+            address: "Av. Siempre Viva 123",
+        });
+        (CompaniesManager.getCompanyAddress as jest.Mock).mockReturnValue("Av. Siempre Viva 123");
+        (ClientsManager.clients.findOne as jest.Mock).mockResolvedValue({
+            _id: "client-001",
+            userId: "client-user-001",
+            firstName: "Ada",
+            lastName: "Lovelace",
+            email: "ada@example.com",
+        });
+        (ClientsManager.getClientFullName as jest.Mock).mockReturnValue("Ada Lovelace");
+        (EmployeesList.employees.findOne as jest.Mock).mockResolvedValue({
+            _id: "employee-001",
+            userId: "employee-user-001",
+        });
+        (EmployeesList.checkPermission as jest.Mock | undefined)?.mockResolvedValue?.(true);
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({
+            _id: "employee-user-001",
+            firstName: "Grace",
+            lastName: "Hopper",
+        });
+        (UsersManager.getUserFullName as jest.Mock).mockReturnValue("Grace Hopper");
+        (ServiceList.services.findOne as jest.Mock).mockResolvedValue({
+            _id: "service-001",
+            name: "Contabilidad",
+        });
+        (Templates.templates.findOne as jest.Mock).mockImplementation(({ id }) => {
+            if (id === "email-template-001") {
+                return Promise.resolve({
+                    template: "EMAIL CANCEL <---CLIENTE---> <---SERVICIO---> <---ORGANIZACION---> <---FECHA---> <---HORARIO--->",
+                });
+            }
+
+            if (id === "wap-template-001") {
+                return Promise.resolve({
+                    template: "WAP CANCEL <---CLIENTE---> <---SERVICIO---> <---ORGANIZACION---> <---FECHA---> <---HORARIO--->",
+                });
+            }
+
+            return Promise.resolve(null);
+        });
+    });
+
+    afterEach(() => {
+        (AppointmentsList as any).Appointments = originalAdapter;
+        (AppointmentsList as any).jobService = originalJobService;
+    });
+
+    it("stores organization-rendered cancellation template content per channel", async () => {
+        const emailContent = await (AppointmentsList as any).tryToSendNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: "cancellation",
+            channel: "email",
+        });
+        const wapContent = await (AppointmentsList as any).tryToSendNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: "cancellation",
+            channel: "whatsapp",
+        });
+
+        await (AppointmentsList as any).createCancellationNotificationJobs({
+            appointmentId: "appt-001",
+            companyId: "company-001",
+            clientId: "client-001",
+            clientUserId: "client-user-001",
+            clientEmail: "ada@example.com",
+            clientPhoneNumber: "5491112345678",
+            companyOwnerId: "owner-001",
+            companyName: "clases llavallol",
+            emailMessage: emailContent.message,
+            wapMessage: wapContent.message,
+        });
+
+        expect((AppointmentsList as any).jobService.createJob).toHaveBeenCalledWith(
+            expect.objectContaining({
+                type: "cancellation",
+                payload: expect.objectContaining({
+                    email: "ada@example.com",
+                    phoneNumber: "5491112345678",
+                    userId: "client-user-001",
+                    companyOwnerId: "owner-001",
+                    emailSubject: "TurnosXpress :: Turno cancelado",
+                    emailMessage: "EMAIL CANCEL Ada Lovelace Contabilidad clases llavallol 22/07/2026 08:00hs.",
+                    wapMessage: "WAP CANCEL Ada Lovelace Contabilidad clases llavallol 22/07/2026 08:00hs.",
+                    systemSubject: "Turno cancelado en clases llavallol",
+                    systemMessage: "EMAIL CANCEL Ada Lovelace Contabilidad clases llavallol 22/07/2026 08:00hs.",
+                }),
+            })
+        );
+    });
+
+    it("sends update email notifications with a non-empty subject", async () => {
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        await (AppointmentsList as any).sendEmailNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: APPOINTMENT_NOTIFICATION_TYPE.UPDATE,
+        });
+
+        expect(NotificationsManager.sendEmail).toHaveBeenCalledWith(
+            expect.objectContaining({
+                email: "ada@example.com",
+                subject: "TurnosXpress :: Turno actualizado",
+            })
+        );
+    });
+});
+
+describe("creation notification jobs", () => {
+    let originalAdapter: any;
+    let originalJobService: any;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        originalAdapter = AppointmentsList.Appointments;
+        originalJobService = (AppointmentsList as any).jobService;
+
+        (AppointmentsList as any).Appointments = {
+            findOne: jest.fn().mockResolvedValue({
+                _id: "appt-001",
+                companyId: "company-001",
+                clientId: "client-001",
+                employeeId: "employee-001",
+                serviceId: "service-001",
+                start: new Date("2026-07-22T11:00:00.000Z"),
+                price: 1500,
+            }),
+        };
+        (AppointmentsList as any).jobService = {
+            createJob: jest.fn().mockResolvedValue([]),
+            createMandatoryCreationJob: jest.fn().mockResolvedValue([]),
+            createReminderJobs: jest.fn().mockResolvedValue([]),
+        };
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            name: "clases llavallol",
+            ownerId: "owner-001",
+            templateEmailAltaId: "email-alta-template-001",
+            templateWapAltaId: "wap-alta-template-001",
+            address: "Av. Siempre Viva 123",
+        });
+        (CompaniesManager.getCompanyAddress as jest.Mock).mockReturnValue("Av. Siempre Viva 123");
+        (ClientsManager.clients.findOne as jest.Mock).mockResolvedValue({
+            _id: "client-001",
+            userId: "client-user-001",
+            firstName: "Ada",
+            lastName: "Lovelace",
+            email: "ada@example.com",
+        });
+        (ClientsManager.getClientFullName as jest.Mock).mockReturnValue("Ada Lovelace");
+        (EmployeesList.employees.findOne as jest.Mock).mockResolvedValue({
+            _id: "employee-001",
+            userId: "employee-user-001",
+        });
+        (EmployeesList.checkPermission as jest.Mock | undefined)?.mockResolvedValue?.(true);
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({
+            _id: "employee-user-001",
+            firstName: "Grace",
+            lastName: "Hopper",
+        });
+        (UsersManager.getUserFullName as jest.Mock).mockReturnValue("Grace Hopper");
+        (ServiceList.services.findOne as jest.Mock).mockResolvedValue({
+            _id: "service-001",
+            name: "Historia",
+        });
+        (Templates.templates.findOne as jest.Mock).mockImplementation(({ id }) => {
+            if (id === "email-alta-template-001") {
+                return Promise.resolve({
+                    template: "EMAIL ALTA <---CLIENTE---> <---SERVICIO---> <---ORGANIZACION---> <---FECHA---> <---HORARIO--->",
+                });
+            }
+
+            if (id === "wap-alta-template-001") {
+                return Promise.resolve({
+                    template: "WAP ALTA <---CLIENTE---> <---SERVICIO---> <---ORGANIZACION---> <---FECHA---> <---HORARIO--->",
+                });
+            }
+
+            return Promise.resolve(null);
+        });
+    });
+
+    afterEach(() => {
+        (AppointmentsList as any).Appointments = originalAdapter;
+        (AppointmentsList as any).jobService = originalJobService;
+    });
+
+    it("stores organization-rendered Alta template content per channel", async () => {
+        const emailContent = await (AppointmentsList as any).tryToSendNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: "creation",
+            channel: "email",
+        });
+        const wapContent = await (AppointmentsList as any).tryToSendNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: "creation",
+            channel: "whatsapp",
+        });
+
+        await (AppointmentsList as any).createCreationNotificationJobs({
+            appointmentId: "appt-001",
+            companyId: "company-001",
+            clientId: "client-001",
+            clientUserId: "client-user-001",
+            clientEmail: "ada@example.com",
+            clientPhoneNumber: "5491112345678",
+            companyOwnerId: "owner-001",
+            companyName: "clases llavallol",
+            appointmentStart: new Date("2026-07-22T11:00:00.000Z"),
+            emailMessage: emailContent.message,
+            wapMessage: wapContent.message,
+            reminderEmailMessage: "EMAIL REMINDER Ada Lovelace",
+            reminderWapMessage: "WAP REMINDER Ada Lovelace",
+        });
+
+        expect((AppointmentsList as any).jobService.createMandatoryCreationJob).toHaveBeenCalledWith(
+            expect.objectContaining({
+                type: "creation",
+                payload: expect.objectContaining({
+                    emailSubject: "TurnosXpress :: Alta de turno",
+                    emailMessage: "EMAIL ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.",
+                    wapMessage: "WAP ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.",
+                    systemSubject: "Turno reservado en clases llavallol",
+                    systemMessage: "EMAIL ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.",
+                }),
+            })
+        );
+        expect((AppointmentsList as any).jobService.createReminderJobs).toHaveBeenCalledWith(
+            expect.objectContaining({
+                type: "reminder",
+                reminderPayload: expect.objectContaining({
+                    email: "ada@example.com",
+                    phoneNumber: "5491112345678",
+                    userId: "client-user-001",
+                    companyOwnerId: "owner-001",
+                    emailSubject: "TurnosXpress :: Recordatorio",
+                    emailMessage: "EMAIL REMINDER Ada Lovelace",
+                    wapMessage: "WAP REMINDER Ada Lovelace",
+                }),
+            })
+        );
+    });
+
+    it("falls back to organization WAP Alta template for email when email Alta is absent", async () => {
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            name: "clases llavallol",
+            ownerId: "owner-001",
+            templateWapAltaId: "wap-alta-template-001",
+            address: "Av. Siempre Viva 123",
+        });
+
+        const emailContent = await (AppointmentsList as any).tryToSendNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: "creation",
+            channel: "email",
+        });
+
+        expect(emailContent.message).toBe("WAP ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.");
+    });
+
+    it("stores organization-rendered update template content with contact snapshot fields", async () => {
+        const emailContent = await (AppointmentsList as any).tryToSendNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: "update",
+            channel: "email",
+        });
+        const wapContent = await (AppointmentsList as any).tryToSendNotification({
+            appointmentId: "appt-001",
+            sessionUser: "owner-001",
+            type: "update",
+            channel: "whatsapp",
+        });
+
+        await (AppointmentsList as any).createUpdateNotificationJobs({
+            appointmentId: "appt-001",
+            companyId: "company-001",
+            clientId: "client-001",
+            clientUserId: "client-user-001",
+            clientEmail: "ada@example.com",
+            clientPhoneNumber: "5491112345678",
+            companyOwnerId: "owner-001",
+            companyName: "clases llavallol",
+            appointmentStart: new Date("2026-07-22T11:00:00.000Z"),
+            emailMessage: emailContent.message,
+            wapMessage: wapContent.message,
+            reminderEmailMessage: "EMAIL REMINDER Ada Lovelace",
+            reminderWapMessage: "WAP REMINDER Ada Lovelace",
+        });
+
+        expect((AppointmentsList as any).jobService.createJob).toHaveBeenCalledWith(
+            expect.objectContaining({
+                type: "update",
+                appointmentStart: new Date("2026-07-22T11:00:00.000Z"),
+                payload: expect.objectContaining({
+                    email: "ada@example.com",
+                    phoneNumber: "5491112345678",
+                    userId: "client-user-001",
+                    companyOwnerId: "owner-001",
+                    emailSubject: "TurnosXpress :: Turno actualizado",
+                    emailMessage: "EMAIL ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.",
+                    wapMessage: "WAP ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.",
+                    systemSubject: "Turno actualizado en clases llavallol",
+                    systemMessage: "EMAIL ALTA Ada Lovelace Historia clases llavallol 22/07/2026 08:00hs.",
+                }),
+                reminderPayload: expect.objectContaining({
+                    email: "ada@example.com",
+                    phoneNumber: "5491112345678",
+                    userId: "client-user-001",
+                    companyOwnerId: "owner-001",
+                    emailSubject: "TurnosXpress :: Recordatorio",
+                    emailMessage: "EMAIL REMINDER Ada Lovelace",
+                    wapMessage: "WAP REMINDER Ada Lovelace",
+                }),
+            })
+        );
+    });
+});

server/src/Models/Clients/Clients.Adapter.Mongoose.ts

@@ -6,6 +6,7 @@ import {
     CreateClientByUserParams,
     PaginateClientsParams,
     PaginateClientsResults,
+    DetachClientUserParams,
 } from "./Clients.Interface";
 import { Document, FilterQuery, Model, Schema, model } from "mongoose";
 
@@ -96,4 +97,8 @@ export class ClientsAdapterMongoose implements IClientsAdapter {
             pages: Math.ceil(count / filters.limit),
         };
     }
+
+    public async detachUser(data: DetachClientUserParams): Promise<void> {
+        await this.clientList.updateOne({ _id: data.clientId }, { $unset: { userId: "" } }).exec();
+    }
 }

server/src/Models/Clients/Clients.Interface.ts

@@ -14,6 +14,10 @@ export type FindClientsParams = {
     status?: boolean;
 };
 
+export type DetachClientUserParams = {
+    clientId: string;
+};
+
 export type FindClientByIdParams = {
     id: string;
     companyId: string;
@@ -77,7 +81,7 @@ export type DeleteClientParams = {
 export interface IClient {
     id?: string;
     companyId: string;
-    userId: string;
+    userId?: string;
     fromClientId: string;
     status: boolean;
     firstName: string;
@@ -116,6 +120,7 @@ export interface IClientsAdapter {
     find(filters: FindClientsParams): Promise<IClient[]>;
     findOne(filters: FindClientsParams): Promise<IClientDocument | null>;
     paginate(filters: PaginateClientsParams): Promise<PaginateClientsResults>;
+    detachUser(data: DetachClientUserParams): Promise<void>;
 }
 
 export interface IClientsManager {

server/src/Models/Clients/Clients.ts

@@ -195,7 +195,9 @@ class ClientManager implements IClientsManager {
 
             if (appointment) {
                 appointment.clientId = data.toClientId;
-                appointment.userId = clientTo.userId;
+                if (clientTo.userId) {
+                    appointment.userId = clientTo.userId;
+                }
                 await appointment.save();
             }
         }

server/src/Models/Companies/Companies.Adapter.Mongoose.ts

@@ -58,13 +58,18 @@ export class CompaniesAdapterMongoose implements ICompaniesAdapter {
 
             templateWapNotifId: { type: Schema.Types.ObjectId, required: false, ref: "Template" },
             templateWapAltaId: { type: Schema.Types.ObjectId, required: false, ref: "Template" },
+            templateWapCancellationId: { type: Schema.Types.ObjectId, required: false, ref: "Template" },
             templateEmailNotifId: { type: Schema.Types.ObjectId, required: false, ref: "Template" },
             templateEmailAltaId: { type: Schema.Types.ObjectId, required: false, ref: "Template" },
+            templateEmailCancellationId: { type: Schema.Types.ObjectId, required: false, ref: "Template" },
             onboardingStep: { type: Number, required: false, default: 0 },
             onboardingCompleted: { type: Boolean, required: false, default: false },
 
             fixedPostIds: { type: Array, required: false },
             banned: { type: Boolean, required: false, default: false },
+            showPublicScores: { type: Boolean, required: false, default: true },
+            showPublicOpinions: { type: Boolean, required: false, default: true },
+            showPublicProfessionals: { type: Boolean, required: false, default: true },
         });
 
         this.companyList = model<ICompanyDocument>("Company", this.schema);
@@ -205,6 +210,10 @@ export class CompaniesAdapterMongoose implements ICompaniesAdapter {
             updateCompany.templateWapAltaId = data.templateWapAltaId;
         }
 
+        if (data.templateWapCancellationId) {
+            updateCompany.templateWapCancellationId = data.templateWapCancellationId;
+        }
+
         if (data.templateEmailNotifId) {
             updateCompany.templateEmailNotifId = data.templateEmailNotifId;
         }
@@ -213,6 +222,10 @@ export class CompaniesAdapterMongoose implements ICompaniesAdapter {
             updateCompany.templateEmailAltaId = data.templateEmailAltaId;
         }
 
+        if (data.templateEmailCancellationId) {
+            updateCompany.templateEmailCancellationId = data.templateEmailCancellationId;
+        }
+
         if (data.onboardingStep !== undefined) {
             updateCompany.onboardingStep = data.onboardingStep;
         }
@@ -225,6 +238,18 @@ export class CompaniesAdapterMongoose implements ICompaniesAdapter {
             updateCompany.banned = data.banned;
         }
 
+        if (data.showPublicScores !== undefined) {
+            updateCompany.showPublicScores = data.showPublicScores;
+        }
+
+        if (data.showPublicOpinions !== undefined) {
+            updateCompany.showPublicOpinions = data.showPublicOpinions;
+        }
+
+        if (data.showPublicProfessionals !== undefined) {
+            updateCompany.showPublicProfessionals = data.showPublicProfessionals;
+        }
+
         updateCompany.save();
 
         //actualizo los campos correspondientes a la localizacion de los servicios de la organizacion.

server/src/Models/Companies/Companies.Interface.ts

@@ -47,11 +47,16 @@ export type UpdateCompanyParams = {
     sessionUser: string;
     templateWapNotifId?: string;
     templateWapAltaId?: string;
+    templateWapCancellationId?: string;
     templateEmailNotifId?: string;
     templateEmailAltaId?: string;
+    templateEmailCancellationId?: string;
     onboardingStep?: number;
     onboardingCompleted?: boolean;
     banned?: boolean;
+    showPublicScores?: boolean;
+    showPublicOpinions?: boolean;
+    showPublicProfessionals?: boolean;
 };
 
 export type SetCompanyFileParams = {
@@ -144,12 +149,17 @@ export interface ICompany {
     automaticNotifications?: boolean;
     templateWapNotifId?: string;
     templateWapAltaId?: string;
+    templateWapCancellationId?: string;
     templateEmailNotifId?: string;
     templateEmailAltaId?: string;
+    templateEmailCancellationId?: string;
     onboardingStep?: number;
     onboardingCompleted?: boolean;
     fixedPostIds?: Array<string>;
     banned?: boolean;
+    showPublicScores?: boolean;
+    showPublicOpinions?: boolean;
+    showPublicProfessionals?: boolean;
 }
 
 export interface MyOranizationsView {
@@ -192,11 +202,16 @@ export interface MyOranizationsView {
     appointmentAlert?: string;
     templateWapNotifId?: string;
     templateWapAltaId?: string;
+    templateWapCancellationId?: string;
     templateEmailNotifId?: string;
     templateEmailAltaId?: string;
+    templateEmailCancellationId?: string;
     onboardingStep?: number;
     onboardingCompleted?: boolean;
     banned?: boolean;
+    showPublicScores?: boolean;
+    showPublicOpinions?: boolean;
+    showPublicProfessionals?: boolean;
 }
 
 export interface ClientOrganizationView {

server/src/Models/Companies/Companies.ts

@@ -67,6 +67,17 @@ class CompaniesManager implements ICompaniesManager {
         this.companies = new CompaniesAdapterMongoose();
     }
 
+    private async validatePublicRatingFlagsPlan(ownerId: string): Promise<void> {
+        const { default: PlanSubscriptionsList } = await import("../PlanSubscriptions/PlanSubscriptons");
+        const subscription = await PlanSubscriptionsList.getSubscriptionByUser({
+            sessionUser: ownerId,
+        });
+
+        if (!subscription || subscription.plan.price === 0) {
+            throw new Error("Esta configuración está disponible solo para planes pagos.");
+        }
+    }
+
     public async toggleFixedPost(data: FixCompanyPostParams): Promise<void> {
         await validateSessionUser({
             sessionUser: data.sessionUser,
@@ -489,6 +500,14 @@ class CompaniesManager implements ICompaniesManager {
             throw new Error(NoPermissionMessage());
         }
 
+        if (
+            data.showPublicScores !== undefined ||
+            data.showPublicOpinions !== undefined ||
+            data.showPublicProfessionals !== undefined
+        ) {
+            await this.validatePublicRatingFlagsPlan(String(companyCheck.ownerId));
+        }
+
         let updateData = {
             ...data,
         };
@@ -536,7 +555,8 @@ class CompaniesManager implements ICompaniesManager {
         const employ = await EmployeesList.employees.findOne({
             companyId: data.id,
             userId: String(data.sessionUser),
-        });
+            removed: { $ne: true },
+        } as any);
 
         if (!employ) {
             throw new Error("El usuario no participa de la organización");
@@ -596,6 +616,9 @@ class CompaniesManager implements ICompaniesManager {
             templateEmailAltaId: isNull<string>(company.templateEmailAltaId, ""),
             onboardingStep: company.onboardingStep,
             onboardingCompleted: company.onboardingCompleted,
+            showPublicScores: company.showPublicScores ?? true,
+            showPublicOpinions: company.showPublicOpinions ?? true,
+            showPublicProfessionals: company.showPublicProfessionals ?? true,
         };
     }
 
@@ -659,7 +682,11 @@ class CompaniesManager implements ICompaniesManager {
                 continue;
             }
 
-            const isAdmin = await EmployeesList.checkPermission(companyDoc, employ.id, EmployeeRoles.ADMIN);
+            const isAdmin = await EmployeesList.checkPermission(
+                companyDoc,
+                data.sessionUser,
+                EmployeeRoles.ADMIN
+            );
 
             returnData.push({
                 id: isNull<string>(company.id, ""),
@@ -715,13 +742,17 @@ class CompaniesManager implements ICompaniesManager {
                 templateEmailAltaId: isNull<string>(company.templateEmailAltaId, ""),
                 onboardingStep: company.onboardingStep,
                 onboardingCompleted: company.onboardingCompleted,
+                showPublicScores: company.showPublicScores ?? true,
+                showPublicOpinions: company.showPublicOpinions ?? true,
+                showPublicProfessionals: company.showPublicProfessionals ?? true,
             });
         }
 
         //Organizaciones en las que participa como colaborador.
         const orgCollaborator = await EmployeesList.employees.find({
             userId: data.sessionUser,
-        });
+            removed: { $ne: true },
+        } as any);
 
         for (const item of orgCollaborator) {
             if (item.companyId) {
@@ -784,6 +815,9 @@ class CompaniesManager implements ICompaniesManager {
                         templateEmailAltaId: isNull<string>(company.templateEmailAltaId, ""),
                         onboardingStep: company.onboardingStep,
                         onboardingCompleted: company.onboardingCompleted,
+                        showPublicScores: company.showPublicScores ?? true,
+                        showPublicOpinions: company.showPublicOpinions ?? true,
+                        showPublicProfessionals: company.showPublicProfessionals ?? true,
                     });
                 }
             }

server/src/Models/Employees/Employee.ts

@@ -8,12 +8,16 @@ import {
     PaginateEmployeesParams,
     PaginateEmployeesResults,
     CompanyEmployeesView,
+    PublicCompanyEmployeeView,
+    FindPublicEmployeeParams,
+    PublicEmployeeView,
     FindEmployeesParams,
     FindEmployeesByIdParams,
     UpdateEmployeeRolesParams,
     UpdateEmployeeParams,
     DeleteEmployeesByCompany,
     DeleteEmployeeParams,
+    RemoveCollaboratorParams,
 } from "./Employees.Interface";
 import UsersManager from "../Users/Users";
 import { ICompanyDocument } from "../Companies/Companies.Adapter.Mongoose";
@@ -26,7 +30,9 @@ import { TextObjectFilterResult } from "../../Models/TextObjectFilter.model";
 import MetricsList from "../../Models/Metrics/Metrics";
 import { NotificationsManager } from "../Notifications/Notifications";
 import EmployeesServicesList from "../EmployeesServices/EmployeesServices";
+import HeatMapList from "../HeatMap/HeatMap";
 import SchedulesList from "../Schedules/Schedules";
+import AppointmentList from "../Appointments/Appointments";
 import { IncompleteCollaboratorView } from "./Employees.Interface";
 import { NotificationType } from "../../Models/SystemNotifications/SystemNotification.Interface";
 
@@ -51,7 +57,11 @@ class EmployeeManager implements IEmployeesManager {
         role: EmployeeRoles
     ): Promise<boolean> {
         //Check if role exist in roles array.
-        const check = await this.employees.findOne({ companyId: companyId, userId: employeeId });
+        const check = await this.employees.findOne({
+            companyId: companyId,
+            userId: employeeId,
+            removed: { $ne: true },
+        } as any);
 
         if (!check) {
             return false;
@@ -112,8 +122,59 @@ class EmployeeManager implements IEmployeesManager {
             userId: data.userId,
         });
 
+        // Reactivation: if employee exists and is removed, reactivate instead of creating duplicate
+        if (employeeCheck && employeeCheck.removed === true) {
+            // Check quota before reactivation
+            const canAdd = await MetricsList.canAddEmployee(companyCheck.ownerId);
+            if (!canAdd) {
+                throw new Error(
+                    "Ha alcanzado el limite de colaboradores permitidos de acuerdo a su plan."
+                );
+            }
+
+            // Clear removal metadata
+            employeeCheck.removed = false;
+            employeeCheck.removedAt = undefined;
+            employeeCheck.removedBy = undefined;
+
+            // Refresh profileSnapshot from current User
+            employeeCheck.profileSnapshot = {
+                firstName: userCheck.firstName || undefined,
+                lastName: userCheck.lastName || undefined,
+                email: userCheck.email || undefined,
+                avatar: userCheck.avatar || undefined,
+            };
+
+            // Reset invitation state for full re-acceptance flow
+            employeeCheck.hostOk = false;
+            employeeCheck.guestOk = false;
+
+            await employeeCheck.save();
+
+            // Increment metrics
+            await MetricsList.addEmployee({
+                userId: companyCheck.ownerId,
+                quantity: 1,
+            });
+
+            // Send invitation notification
+            await NotificationsManager.sendSystemNotification({
+                userId: String(data.userId),
+                subject: "Su usuario ha sido vinculado a una organización",
+                message: `La compañía ${companyCheck.name} lo ha vinculado como colaborador. Es necesario que acepte la invitación para poder formar parte de esta organización.`,
+                type: NotificationType.EMPLOYEE,
+                code: String(employeeCheck._id),
+            });
+
+            return employeeCheck;
+        }
+
         if (employeeCheck) {
-            throw new Error("El usuario ya pertenece a la compañia");
+            if (!employeeCheck.guestOk) {
+                throw new Error("La invitación para este usuario ya está pendiente");
+            }
+
+            throw new Error("El usuario ya pertenece a la compañía");
         }
 
         const canAdd = await MetricsList.canAddEmployee(companyCheck.ownerId);
@@ -346,7 +407,7 @@ class EmployeeManager implements IEmployeesManager {
     }
 
     public async findByCompanyId(data: FindEmployeesParams): Promise<CompanyEmployeesView[]> {
-        const employees = await this.employees.find(data);
+        const employees = await this.employees.find({ ...data, removed: { $ne: true } } as any);
 
         const view = await Promise.all(
             employees.map(async (employee) => {
@@ -384,6 +445,71 @@ class EmployeeManager implements IEmployeesManager {
         return view;
     }
 
+    public async findPublicByCompanyId(
+        data: FindEmployeesParams
+    ): Promise<PublicCompanyEmployeeView[]> {
+        const employees = await this.employees.find({
+            companyId: data.companyId,
+            guestOk: true,
+            hostOk: true,
+            removed: { $ne: true },
+        } as any);
+
+        const view = await Promise.all(
+            employees.map(async (employee) => {
+                const userData = await UsersManager.users.findOne({ _id: employee.userId });
+
+                if (!userData) {
+                    return null;
+                }
+
+                const strFirstName = isNull<string>(userData.firstName, "");
+                const strLastName = isNull<string>(userData.lastName, "");
+                const strFullName = joinStrings([strFirstName, strLastName], " ");
+
+                return {
+                    employeeId: isNull<string>(employee.id, ""),
+                    userId: employee.userId,
+                    firstName: strFirstName,
+                    lastName: strLastName,
+                    avatarUrl: getAvatar(userData.id, userData.avatar, strFullName),
+                };
+            })
+        );
+
+        return view.filter((employee): employee is PublicCompanyEmployeeView => employee !== null);
+    }
+
+    public async findPublicByEmployeeId(data: FindPublicEmployeeParams): Promise<PublicEmployeeView> {
+        const employee = await this.employees.findOne({
+            _id: data.employeeId,
+            guestOk: true,
+            hostOk: true,
+            removed: { $ne: true },
+        } as any);
+
+        if (!employee) {
+            throw new Error("El colaborador no existe");
+        }
+
+        const userData = await UsersManager.users.findOne({ _id: employee.userId });
+
+        if (!userData) {
+            throw new Error("El colaborador no existe");
+        }
+
+        const strFirstName = isNull<string>(userData.firstName, "");
+        const strLastName = isNull<string>(userData.lastName, "");
+        const strFullName = joinStrings([strFirstName, strLastName], " ");
+
+        return {
+            employeeId: isNull<string>(employee.id, ""),
+            firstName: strFirstName,
+            lastName: strLastName,
+            avatarUrl: getAvatar(userData.id, userData.avatar, strFullName),
+        };
+    }
+
     public async findById(data: FindEmployeesByIdParams): Promise<CompanyEmployeesView> {
         const employee = await this.employees.findOne({ _id: data.id });
 
@@ -422,7 +548,7 @@ class EmployeeManager implements IEmployeesManager {
     }
 
     public async textObjectFilter(data: FindEmployeesParams): Promise<TextObjectFilterResult[]> {
-        const employees = await this.employees.find(data);
+        const employees = await this.employees.find({ ...data, removed: { $ne: true } } as any);
         const formattedResult: TextObjectFilterResult[] = [];
 
         for (const colaborador of employees) {
@@ -522,8 +648,151 @@ class EmployeeManager implements IEmployeesManager {
         }
         return incompleteCollaborators;
     }
+
+    public async removeCollaboratorFromCompany(data: RemoveCollaboratorParams): Promise<void> {
+        // Validate session user
+        const sessionUser = await UsersManager.users.findOne({ _id: data.sessionUser });
+        if (!sessionUser) {
+            throw new Error(
+                "No se ha encontrado el usuario o no tiene permisos para realizar esta acción"
+            );
+        }
+
+        // Validate company exists
+        const companyCheck = await CompaniesManager.companies.findOne({ _id: data.companyId });
+        if (!companyCheck) {
+            throw new Error("La compañia no existe");
+        }
+
+        // Validate target employee exists
+        const employee = await this.employees.findOne({
+            _id: data.employeeId,
+        });
+        if (!employee) {
+            throw new Error("El colaborador no existe");
+        }
+
+        // Check if already removed
+        if (employee.removed) {
+            throw new Error("El colaborador ya fue eliminado de la organización");
+        }
+
+        // Validate permission (admin or owner)
+        if (
+            !(await this.checkPermission(companyCheck, data.sessionUser, EmployeeRoles.ADMIN))
+        ) {
+            throw new Error(NoPermissionMessage());
+        }
+
+        // Self-removal prevention
+        if (String(employee.userId) === data.sessionUser) {
+            throw new Error("No puedes eliminarte a ti mismo de la organización");
+        }
+
+        // Owner protection
+        if (employee.roles && employee.roles.includes(EmployeeRoles.OWNER)) {
+            throw new Error("No se puede eliminar al propietario de la organización");
+        }
+
+        // Query future appointments for this employee
+        const futureAppointments = await AppointmentList.Appointments.AppointmentList.find({
+            companyId: data.companyId,
+            employeeId: data.employeeId,
+            start: { $gt: new Date() },
+        });
+
+        // If there are future appointments, require a replacement
+        if (futureAppointments && futureAppointments.length > 0) {
+            if (!data.replacementEmployeeId) {
+                throw new Error(
+                    "El colaborador tiene turnos futuros asignados. Se requiere un empleado de reemplazo."
+                );
+            }
+
+            // Validate replacement employee
+            const replacementEmployee = await this.employees.findOne({
+                _id: data.replacementEmployeeId,
+            });
+
+            if (!replacementEmployee) {
+                throw new Error("El empleado de reemplazo no existe");
+            }
+
+            if (String(replacementEmployee.companyId) !== data.companyId) {
+                throw new Error("El empleado de reemplazo no pertenece a esta organización");
+            }
+
+            if (replacementEmployee.removed) {
+                throw new Error("El empleado de reemplazo fue eliminado de la organización");
+            }
+
+            if (String(replacementEmployee.userId) === data.sessionUser) {
+                throw new Error(
+                    "No puedes designarte como reemplazo de ti mismo"
+                );
+            }
+
+            // Reassign future appointments
+            for (const appointment of futureAppointments) {
+                appointment.employeeId = data.replacementEmployeeId;
+                await appointment.save();
+            }
+
+            // Reassign active repeats
+            const RepeatsList = (await import("../Repeats/Repeats")).default;
+            const activeRepeats = await RepeatsList.repeats.find({
+                companyId: data.companyId,
+                employeeId: data.employeeId,
+            });
+
+            for (const repeat of activeRepeats) {
+                // Access the underlying Mongoose model to get save() capability
+                await RepeatsList.repeats.findOne({ _id: repeat.id }).then(async (doc) => {
+                    if (doc) {
+                        doc.employeeId = data.replacementEmployeeId!;
+                        await doc.save();
+                    }
+                });
+            }
+        }
+
+        // Snapshot user profile
+        const targetUser = await UsersManager.users.findOne({ _id: employee.userId });
+        if (targetUser) {
+            employee.profileSnapshot = {
+                firstName: targetUser.firstName || undefined,
+                lastName: targetUser.lastName || undefined,
+                email: targetUser.email || undefined,
+                avatar: targetUser.avatar || undefined,
+            };
+        }
+
+        // Mark employee as removed
+        employee.removed = true;
+        employee.removedAt = new Date();
+        employee.removedBy = data.sessionUser;
+
+        await employee.save();
+
+        // Cleanup: delete employee services and heatmap data
+        await EmployeesServicesList.deleteEmployeeServiceByEmployee({
+            employeeId: data.employeeId,
+        });
+
+        await HeatMapList.deleteHeatMapByEmployee({
+            employeeId: data.employeeId,
+        });
+
+        // Decrement metrics
+        await MetricsList.addEmployee({
+            userId: companyCheck.ownerId,
+            quantity: -1,
+        });
+    }
 }
 
+export { EmployeeManager };
+
 const EmployeesList = new EmployeeManager();
 
 export default EmployeesList;

server/src/Models/Employees/Employees.Adapter.Mongoose.ts

@@ -23,6 +23,18 @@ export class EmployeesAdapterMongoose implements IEmployeesAdapter {
             limit: { type: Number, required: true, default: -1 },
             hostOk: { type: Boolean, required: true, default: false },
             guestOk: { type: Boolean, required: true, default: false },
+            removed: { type: Boolean, required: false, default: false },
+            removedAt: { type: Date, required: false },
+            removedBy: { type: Schema.Types.ObjectId, required: false, ref: "User" },
+            profileSnapshot: {
+                type: {
+                    firstName: { type: String, required: false },
+                    lastName: { type: String, required: false },
+                    email: { type: String, required: false },
+                    avatar: { type: String, required: false },
+                },
+                required: false,
+            },
             creationDate: { type: Date, required: true, default: Date.now },
         });
 

server/src/Models/Employees/Employees.Interface.ts

@@ -68,6 +68,13 @@ export type DeleteEmployeeParams = {
     employeeId: string;
 };
 
+export type RemoveCollaboratorParams = {
+    employeeId: string;
+    companyId: string;
+    replacementEmployeeId?: string;
+    sessionUser: string;
+};
+
 export interface IEmployee {
     id?: string;
     companyId: string;
@@ -77,6 +84,15 @@ export interface IEmployee {
     limit?: number;
     guestOk?: boolean;
     hostOk?: boolean;
+    removed?: boolean;
+    removedAt?: Date;
+    removedBy?: string;
+    profileSnapshot?: {
+        firstName?: string;
+        lastName?: string;
+        email?: string;
+        avatar?: string;
+    };
 }
 
 export interface CompanyEmployeesView {
@@ -93,6 +109,33 @@ export interface CompanyEmployeesView {
     hostOk: boolean;
     fullOk: boolean;
     calendarColor: string;
+    removed?: boolean;
+    removedAt?: Date;
+    profileSnapshot?: {
+        firstName?: string;
+        lastName?: string;
+        email?: string;
+        avatar?: string;
+    };
+}
+
+export interface PublicCompanyEmployeeView {
+    employeeId: string;
+    userId: string;
+    firstName: string;
+    lastName: string;
+    avatarUrl: string;
+}
+
+export interface FindPublicEmployeeParams {
+    employeeId: string;
+}
+
+export interface PublicEmployeeView {
+    employeeId: string;
+    firstName: string;
+    lastName: string;
+    avatarUrl: string;
 }
 
 export interface IncompleteCollaboratorView {
@@ -119,10 +162,13 @@ export interface IEmployeesManager {
     updateEmployeeRoles(data: UpdateEmployeeRolesParams): Promise<void>;
     update(data: UpdateEmployeeParams): Promise<void>;
     findByCompanyId(data: FindEmployeesParams): Promise<CompanyEmployeesView[]>;
+    findPublicByCompanyId(data: FindEmployeesParams): Promise<PublicCompanyEmployeeView[]>;
+    findPublicByEmployeeId(data: FindPublicEmployeeParams): Promise<PublicEmployeeView>;
     findById(data: FindEmployeesByIdParams): Promise<CompanyEmployeesView>;
     textObjectFilter(data: FindEmployeesParams): Promise<TextObjectFilterResult[]>;
     deleteEmployeesByCompany(data: DeleteEmployeesByCompany): Promise<void>;
     deleteEmployee(data: DeleteEmployeeParams): Promise<void>;
     rejectGuest(data: ValidateEmployeeParams): Promise<void>;
     getIncompleteSetup(sessionUser: string): Promise<IncompleteCollaboratorView[]>;
+    removeCollaboratorFromCompany(data: RemoveCollaboratorParams): Promise<void>;
 }

server/src/Models/Employees/__tests__/Employee.queryFiltering.test.ts

@@ -0,0 +1,233 @@
+import { EmployeeRoles } from "../Employees.Interface";
+
+// Mock all external dependencies before importing the module under test
+jest.mock("../../Users/Users", () => ({
+    __esModule: true,
+    default: {
+        users: {
+            findOne: jest.fn(),
+        },
+        getUserFullName: jest.fn(),
+    },
+}));
+
+jest.mock("../../Companies/Companies", () => ({
+    __esModule: true,
+    default: {
+        companies: {
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Metrics/Metrics", () => ({
+    __esModule: true,
+    default: {
+        addEmployee: jest.fn(),
+        canAddEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../Notifications/Notifications", () => ({
+    __esModule: true,
+    NotificationsManager: {
+        sendSystemNotification: jest.fn(),
+    },
+}));
+
+jest.mock("../../EmployeesServices/EmployeesServices", () => ({
+    __esModule: true,
+    default: {
+        deleteEmployeeServiceByEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../HeatMap/HeatMap", () => ({
+    __esModule: true,
+    default: {
+        deleteHeatMapByEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../Repeats/Repeats", () => ({
+    __esModule: true,
+    default: {
+        repeats: {
+            find: jest.fn().mockResolvedValue([]),
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Schedules/Schedules", () => ({
+    __esModule: true,
+    default: {
+        find: jest.fn().mockResolvedValue([]),
+    },
+}));
+
+jest.mock("../../Services/Service", () => ({
+    __esModule: true,
+    default: {
+        services: {
+            find: jest.fn().mockResolvedValue([]),
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../../index", () => ({
+    io: {
+        to: jest.fn(() => ({ emit: jest.fn() })),
+    },
+}));
+
+import EmployeesList from "../Employee";
+import UsersManager from "../../Users/Users";
+
+describe("Query filtering — removed employees excluded", () => {
+    let originalAdapter: any;
+    let mockFind: jest.Mock;
+    let mockFindOne: jest.Mock;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        originalAdapter = EmployeesList.employees;
+
+        mockFind = jest.fn();
+        mockFindOne = jest.fn();
+
+        (EmployeesList as any).employees = {
+            findOne: mockFindOne,
+            find: mockFind,
+            create: jest.fn(),
+            employeeList: {
+                findOne: mockFindOne,
+                find: mockFind,
+                create: jest.fn(),
+                deleteMany: jest.fn(),
+            },
+        };
+    });
+
+    afterEach(() => {
+        (EmployeesList as any).employees = originalAdapter;
+    });
+
+    // --- findByCompanyId excludes removed ---
+
+    describe("findByCompanyId", () => {
+        it("excludes removed employees from results", async () => {
+            const activeEmployee = {
+                _id: "emp-active",
+                id: "emp-active",
+                companyId: "company-001",
+                userId: "user-active",
+                roles: [EmployeeRoles.EMPLOYEE],
+                guestOk: true,
+                hostOk: true,
+                calendarColor: "#ff9900",
+                removed: false,
+            };
+
+            // findByCompanyId calls find with removed: { $ne: true }
+            // The adapter find should return only non-removed employees
+            mockFind.mockResolvedValue([activeEmployee]);
+
+            (UsersManager.users.findOne as jest.Mock).mockResolvedValue({
+                _id: "user-active",
+                firstName: "Active",
+                lastName: "User",
+                email: "active@example.com",
+                avatar: "",
+            });
+
+            const result = await EmployeesList.findByCompanyId({
+                companyId: "company-001",
+            });
+
+            // Verify the query included the removed filter
+            expect(mockFind).toHaveBeenCalledWith(
+                expect.objectContaining({
+                    companyId: "company-001",
+                    removed: { $ne: true },
+                })
+            );
+
+            // Verify only the active employee is in the result
+            expect(result).toHaveLength(1);
+            expect(result[0].id).toBe("emp-active");
+        });
+
+        it("returns empty array when all employees are removed", async () => {
+            // Adapter returns empty because filter excluded all removed
+            mockFind.mockResolvedValue([]);
+
+            const result = await EmployeesList.findByCompanyId({
+                companyId: "company-001",
+            });
+
+            expect(result).toEqual([]);
+            expect(mockFind).toHaveBeenCalledWith(
+                expect.objectContaining({
+                    removed: { $ne: true },
+                })
+            );
+        });
+    });
+
+    // --- textObjectFilter excludes removed ---
+
+    describe("textObjectFilter", () => {
+        it("excludes removed employees from results", async () => {
+            const activeEmployee = {
+                _id: "emp-active",
+                id: "emp-active",
+                companyId: "company-001",
+                userId: "user-active",
+                removed: false,
+            };
+
+            // Only active employees returned after filter
+            mockFind.mockResolvedValue([activeEmployee]);
+
+            (UsersManager.users.findOne as jest.Mock).mockResolvedValue({
+                _id: "user-active",
+                firstName: "John",
+                lastName: "Doe",
+                avatar: "",
+            });
+
+            const result = await EmployeesList.textObjectFilter({
+                companyId: "company-001",
+            });
+
+            expect(mockFind).toHaveBeenCalledWith(
+                expect.objectContaining({
+                    removed: { $ne: true },
+                })
+            );
+
+            expect(result).toHaveLength(1);
+            expect(result[0].name).toBe("John Doe");
+        });
+
+        it("returns empty when only removed employees exist", async () => {
+            mockFind.mockResolvedValue([]);
+
+            const result = await EmployeesList.textObjectFilter({
+                companyId: "company-001",
+            });
+
+            // Verify the removed filter was applied to the query
+            expect(mockFind).toHaveBeenCalledWith(
+                expect.objectContaining({
+                    removed: { $ne: true },
+                })
+            );
+            expect(result).toEqual([]);
+            expect(result).toHaveLength(0);
+        });
+    });
+});

server/src/Models/Employees/__tests__/Employee.reactivation.test.ts

@@ -0,0 +1,343 @@
+import { EmployeeRoles } from "../Employees.Interface";
+
+// Mock all external dependencies before importing the module under test
+jest.mock("../../Users/Users", () => ({
+    __esModule: true,
+    default: {
+        users: {
+            findOne: jest.fn(),
+        },
+        getUserFullName: jest.fn(),
+    },
+}));
+
+jest.mock("../../Companies/Companies", () => ({
+    __esModule: true,
+    default: {
+        companies: {
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Metrics/Metrics", () => ({
+    __esModule: true,
+    default: {
+        addEmployee: jest.fn(),
+        canAddEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../Notifications/Notifications", () => ({
+    __esModule: true,
+    NotificationsManager: {
+        sendSystemNotification: jest.fn(),
+    },
+}));
+
+jest.mock("../../EmployeesServices/EmployeesServices", () => ({
+    __esModule: true,
+    default: {
+        deleteEmployeeServiceByEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../HeatMap/HeatMap", () => ({
+    __esModule: true,
+    default: {
+        deleteHeatMapByEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../Repeats/Repeats", () => ({
+    __esModule: true,
+    default: {
+        repeats: {
+            find: jest.fn().mockResolvedValue([]),
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../../index", () => ({
+    io: {
+        to: jest.fn(() => ({ emit: jest.fn() })),
+    },
+}));
+
+import EmployeesList from "../Employee";
+import UsersManager from "../../Users/Users";
+import CompaniesManager from "../../Companies/Companies";
+import MetricsList from "../../Metrics/Metrics";
+
+describe("createEmployee — reactivation of removed collaborator", () => {
+    let originalAdapter: any;
+    let mockFindOne: jest.Mock;
+    let mockCreate: jest.Mock;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        originalAdapter = EmployeesList.employees;
+
+        mockFindOne = jest.fn();
+        mockCreate = jest.fn();
+
+        (EmployeesList as any).employees = {
+            findOne: mockFindOne,
+            find: jest.fn(),
+            create: mockCreate,
+            employeeList: {
+                findOne: mockFindOne,
+                find: jest.fn(),
+                create: mockCreate,
+            },
+        };
+    });
+
+    afterEach(() => {
+        (EmployeesList as any).employees = originalAdapter;
+    });
+
+    /**
+     * Call order in createEmployee:
+     *   1. UsersManager.users.findOne → session user
+     *   2. CompaniesManager.companies.findOne → company
+     *   3. checkPermission → checkRoleById → this.employees.findOne → admin employee record
+     *   4. UsersManager.users.findOne → user being invited
+     *   5. this.employees.findOne → existing employee lookup by (companyId, userId)
+     */
+    it("reactivates a removed employee instead of creating a duplicate", async () => {
+        const adminEmployee = {
+            _id: "emp-admin",
+            companyId: "company-001",
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+            removed: false,
+        };
+
+        const removedEmployee = {
+            _id: "emp-removed",
+            id: "emp-removed",
+            companyId: "company-001",
+            userId: "user-002",
+            roles: [EmployeeRoles.EMPLOYEE],
+            removed: true,
+            removedAt: new Date(),
+            removedBy: "admin-user",
+            hostOk: true,
+            guestOk: true,
+            profileSnapshot: { firstName: "Old", lastName: "Name" },
+            save: jest.fn().mockResolvedValue(true),
+        };
+
+        const userToInvite = {
+            _id: "user-002",
+            firstName: "John",
+            lastName: "Doe",
+            email: "john@example.com",
+            avatar: "new-avatar",
+        };
+
+        // Call 1: session user → Call 2: user being invited
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "admin-user" })
+            .mockResolvedValueOnce(userToInvite);
+
+        // CompaniesManager.companies.findOne → company
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+            name: "Test Company",
+        });
+
+        // this.employees.findOne:
+        //   Call 1: checkRoleById → admin employee record
+        //   Call 2: existing employee lookup → found + removed
+        mockFindOne
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(removedEmployee);
+
+        (MetricsList.canAddEmployee as jest.Mock).mockResolvedValue(true);
+
+        const result = await EmployeesList.createEmployee({
+            companyId: "company-001",
+            userId: "user-002",
+            sessionUser: "admin-user",
+        });
+
+        // Verify employee was reactivated
+        expect(removedEmployee.removed).toBe(false);
+        expect(removedEmployee.removedAt).toBeUndefined();
+        expect(removedEmployee.removedBy).toBeUndefined();
+
+        // Verify profileSnapshot was refreshed from current User
+        expect(removedEmployee.profileSnapshot).toEqual({
+            firstName: "John",
+            lastName: "Doe",
+            email: "john@example.com",
+            avatar: "new-avatar",
+        });
+
+        // Verify invitation state was reset
+        expect(removedEmployee.hostOk).toBe(false);
+        expect(removedEmployee.guestOk).toBe(false);
+
+        // Verify save was called
+        expect(removedEmployee.save).toHaveBeenCalled();
+
+        // Verify metrics were incremented
+        expect(MetricsList.addEmployee).toHaveBeenCalledWith({
+            userId: "owner-user",
+            quantity: 1,
+        });
+
+        // Verify no new employee was created
+        expect(mockCreate).not.toHaveBeenCalled();
+
+        // Verify same employee returned
+        expect(result.id).toBe("emp-removed");
+    });
+
+    it("throws quota error when reactivation would exceed plan limit", async () => {
+        const adminEmployee = {
+            _id: "emp-admin",
+            companyId: "company-001",
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+            removed: false,
+        };
+
+        const removedEmployee = {
+            _id: "emp-removed",
+            companyId: "company-001",
+            userId: "user-002",
+            removed: true,
+            save: jest.fn(),
+        };
+
+        // Call 1: session user → Call 2: user being invited
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "admin-user" })
+            .mockResolvedValueOnce({ _id: "user-002" });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        // this.employees.findOne: admin check → removed employee lookup
+        mockFindOne
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(removedEmployee);
+
+        // Quota is full
+        (MetricsList.canAddEmployee as jest.Mock).mockResolvedValue(false);
+
+        await expect(
+            EmployeesList.createEmployee({
+                companyId: "company-001",
+                userId: "user-002",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("limite de colaboradores");
+
+        // Verify employee was NOT reactivated
+        expect(removedEmployee.save).not.toHaveBeenCalled();
+    });
+
+    it("throws 'El usuario no existe' when reinviting a removed employee whose User record was deleted", async () => {
+        // Scenario: Employee record exists and is removed, but the underlying User
+        // was deleted (e.g. admin cleanup). createEmployee must reject the invitation
+        // BEFORE attempting reactivation because User validation gates the entire flow.
+        const removedEmployee = {
+            _id: "emp-removed",
+            id: "emp-removed",
+            companyId: "company-001",
+            userId: "user-deleted",
+            removed: true,
+            save: jest.fn().mockResolvedValue(true),
+        };
+
+        // Call 1: session user (owner, so checkPermission short-circuits)
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "owner-user" })
+            .mockResolvedValueOnce(null); // invited user was DELETED
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        // checkPermission short-circuits for owner — no employees.findOne needed.
+        // But createEmployee still calls employees.findOne AFTER userCheck.
+        // Since userCheck is null, the method should throw before reaching employees.findOne.
+        await expect(
+            EmployeesList.createEmployee({
+                companyId: "company-001",
+                userId: "user-deleted",
+                sessionUser: "owner-user",
+            })
+        ).rejects.toThrow("El usuario no existe");
+
+        // Critical: reactivation must NOT have been attempted
+        expect(removedEmployee.save).not.toHaveBeenCalled();
+        expect(MetricsList.addEmployee).not.toHaveBeenCalled();
+    });
+
+    it("preserves same employeeId across removal and reactivation", async () => {
+        const adminEmployee = {
+            _id: "emp-admin",
+            companyId: "company-001",
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+            removed: false,
+        };
+
+        const removedEmployee = {
+            _id: "emp-original-id",
+            id: "emp-original-id",
+            companyId: "company-001",
+            userId: "user-002",
+            removed: true,
+            save: jest.fn().mockResolvedValue(true),
+        };
+
+        const userToInvite = {
+            _id: "user-002",
+            firstName: "Jane",
+            lastName: "Smith",
+            email: "jane@example.com",
+            avatar: "",
+        };
+
+        // Call 1: session user → Call 2: user being invited
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "admin-user" })
+            .mockResolvedValueOnce(userToInvite);
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        // this.employees.findOne: admin check → removed employee lookup
+        mockFindOne
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(removedEmployee);
+
+        (MetricsList.canAddEmployee as jest.Mock).mockResolvedValue(true);
+
+        const result = await EmployeesList.createEmployee({
+            companyId: "company-001",
+            userId: "user-002",
+            sessionUser: "admin-user",
+        });
+
+        // Same _id preserved
+        expect(result.id).toBe("emp-original-id");
+
+        // No new employee created
+        expect(mockCreate).not.toHaveBeenCalled();
+    });
+});

server/src/Models/Employees/__tests__/Employee.removeCollaborator.test.ts

@@ -0,0 +1,632 @@
+import { EmployeeRoles } from "../Employees.Interface";
+
+// Mock all external dependencies before importing the module under test
+jest.mock("../../Users/Users", () => ({
+    __esModule: true,
+    default: {
+        users: {
+            findOne: jest.fn(),
+        },
+        getUserFullName: jest.fn(),
+    },
+}));
+
+jest.mock("../../Companies/Companies", () => ({
+    __esModule: true,
+    default: {
+        companies: {
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Metrics/Metrics", () => ({
+    __esModule: true,
+    default: {
+        addEmployee: jest.fn(),
+        canAddEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../Notifications/Notifications", () => ({
+    __esModule: true,
+    NotificationsManager: {
+        sendSystemNotification: jest.fn(),
+    },
+}));
+
+jest.mock("../../EmployeesServices/EmployeesServices", () => ({
+    __esModule: true,
+    default: {
+        deleteEmployeeServiceByEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../HeatMap/HeatMap", () => ({
+    __esModule: true,
+    default: {
+        deleteHeatMapByEmployee: jest.fn(),
+    },
+}));
+
+jest.mock("../../Repeats/Repeats", () => ({
+    __esModule: true,
+    default: {
+        repeats: {
+            find: jest.fn().mockResolvedValue([]),
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Appointments/Appointments", () => ({
+    __esModule: true,
+    default: {
+        Appointments: {
+            AppointmentList: {
+                find: jest.fn().mockResolvedValue([]),
+            },
+        },
+    },
+}));
+
+jest.mock("../../../index", () => ({
+    io: {
+        to: jest.fn(() => ({ emit: jest.fn() })),
+    },
+}));
+
+import EmployeesList from "../Employee";
+import UsersManager from "../../Users/Users";
+import CompaniesManager from "../../Companies/Companies";
+import MetricsList from "../../Metrics/Metrics";
+import EmployeesServicesList from "../../EmployeesServices/EmployeesServices";
+import HeatMapList from "../../HeatMap/HeatMap";
+import AppointmentList from "../../Appointments/Appointments";
+
+// Helper to build a mock employee document with save()
+function buildEmployeeDoc(overrides: Record<string, any> = {}) {
+    const doc = {
+        _id: "emp-001",
+        id: "emp-001",
+        companyId: "company-001",
+        userId: "user-002",
+        roles: [EmployeeRoles.EMPLOYEE],
+        calendarColor: "#ff9900",
+        hostOk: true,
+        guestOk: true,
+        removed: false,
+        removedAt: undefined,
+        removedBy: undefined,
+        profileSnapshot: undefined,
+        save: jest.fn().mockResolvedValue(true),
+        ...overrides,
+    };
+    return doc;
+}
+
+describe("removeCollaboratorFromCompany", () => {
+    let originalAdapter: any;
+    let mockFindOne: jest.Mock;
+    let mockAppointmentFind: jest.Mock;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        // Save original adapter reference
+        originalAdapter = EmployeesList.employees;
+
+        // Create mock adapter
+        mockFindOne = jest.fn();
+        const mockFind = jest.fn();
+        const mockCreate = jest.fn();
+        const mockDeleteMany = jest.fn();
+
+        (EmployeesList as any).employees = {
+            findOne: mockFindOne,
+            find: mockFind,
+            create: mockCreate,
+            employeeList: {
+                findOne: mockFindOne,
+                find: mockFind,
+                deleteMany: mockDeleteMany,
+                create: mockCreate,
+            },
+        };
+
+        mockAppointmentFind = (AppointmentList.Appointments.AppointmentList.find as jest.Mock).mockResolvedValue([]);
+    });
+
+    afterEach(() => {
+        // Restore original adapter
+        (EmployeesList as any).employees = originalAdapter;
+    });
+
+    // --- Session User Validation ---
+
+    it("throws when session user does not exist", async () => {
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue(null);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "company-001",
+                sessionUser: "nonexistent-user",
+            })
+        ).rejects.toThrow("No se ha encontrado el usuario");
+    });
+
+    // --- Company Validation ---
+
+    it("throws when company does not exist", async () => {
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue(null);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "nonexistent-company",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("La compañia no existe");
+    });
+
+    // --- Employee Not Found ---
+
+    it("throws when target employee does not exist", async () => {
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+        mockFindOne.mockResolvedValueOnce(null);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-nonexistent",
+                companyId: "company-001",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("El colaborador no existe");
+    });
+
+    // --- Already Removed ---
+
+    it("throws when employee is already removed", async () => {
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+        mockFindOne.mockResolvedValueOnce(buildEmployeeDoc({ removed: true }));
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "company-001",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("El colaborador ya fue eliminado");
+    });
+
+    // --- Permission Check ---
+
+    it("throws when non-admin attempts removal", async () => {
+        const regularEmployee = buildEmployeeDoc({
+            _id: "emp-regular",
+            userId: "regular-user",
+            roles: [EmployeeRoles.EMPLOYEE],
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "regular-user" });
+
+        mockFindOne
+            .mockResolvedValueOnce(buildEmployeeDoc({ userId: "target-user" })) // target
+            .mockResolvedValueOnce(regularEmployee); // session user's employee
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "company-001",
+                sessionUser: "regular-user",
+            })
+        ).rejects.toThrow(/No tienes permisos/);
+    });
+
+    // --- Self-Removal Prevention ---
+
+    it("throws when admin tries to remove themselves", async () => {
+        const adminEmployee = buildEmployeeDoc({
+            _id: "emp-admin",
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+
+        // First findOne: target employee (the admin themselves)
+        // Second findOne: session user's employee record
+        mockFindOne
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(adminEmployee);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-admin",
+                companyId: "company-001",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("No puedes eliminarte a ti mismo");
+    });
+
+    // --- Owner Protection ---
+
+    it("throws when admin tries to remove the owner", async () => {
+        const ownerEmployee = buildEmployeeDoc({
+            _id: "emp-owner",
+            userId: "owner-user",
+            roles: [EmployeeRoles.OWNER],
+        });
+
+        const adminEmployee = buildEmployeeDoc({
+            _id: "emp-admin",
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+
+        mockFindOne
+            .mockResolvedValueOnce(ownerEmployee)
+            .mockResolvedValueOnce(adminEmployee);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-owner",
+                companyId: "company-001",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("No se puede eliminar al propietario");
+    });
+
+    // --- Happy Path: No Future Appointments ---
+
+    it("successfully removes employee with no future appointments", async () => {
+        const targetEmployee = buildEmployeeDoc({
+            userId: "target-user",
+            removed: false,
+        });
+
+        const adminEmployee = buildEmployeeDoc({
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        const targetUser = {
+            _id: "target-user",
+            firstName: "John",
+            lastName: "Doe",
+            email: "john@example.com",
+            avatar: "avatar-url",
+        };
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        // First call: session user validation
+        // Second call: target user lookup (for snapshot)
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "admin-user" })
+            .mockResolvedValueOnce(targetUser);
+
+        mockFindOne
+            .mockResolvedValueOnce(targetEmployee) // target
+            .mockResolvedValueOnce(adminEmployee); // session user
+
+        mockAppointmentFind.mockResolvedValue([]);
+
+        await EmployeesList.removeCollaboratorFromCompany({
+            employeeId: "emp-001",
+            companyId: "company-001",
+            sessionUser: "admin-user",
+        });
+
+        expect(targetEmployee.save).toHaveBeenCalled();
+        expect(targetEmployee.removed).toBe(true);
+        expect(targetEmployee.removedBy).toBe("admin-user");
+        expect(targetEmployee.removedAt).toBeDefined();
+        expect(targetEmployee.profileSnapshot).toEqual({
+            firstName: "John",
+            lastName: "Doe",
+            email: "john@example.com",
+            avatar: "avatar-url",
+        });
+        expect(EmployeesServicesList.deleteEmployeeServiceByEmployee).toHaveBeenCalledWith({
+            employeeId: "emp-001",
+        });
+        expect(
+            HeatMapList.deleteHeatMapByEmployee
+        ).toHaveBeenCalledWith({
+            employeeId: "emp-001",
+        });
+        expect(MetricsList.addEmployee).toHaveBeenCalledWith({
+            userId: "owner-user",
+            quantity: -1,
+        });
+    });
+
+    // --- Owner Can Remove (via company.ownerId check) ---
+
+    it("owner can remove a collaborator", async () => {
+        const targetEmployee = buildEmployeeDoc({
+            userId: "target-user",
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "owner-user" }) // session user
+            .mockResolvedValueOnce({
+                _id: "target-user",
+                firstName: "Jane",
+                lastName: "Smith",
+                email: "jane@example.com",
+                avatar: "",
+            });
+
+        mockFindOne
+            .mockResolvedValueOnce(targetEmployee)
+            .mockResolvedValueOnce(null); // owner has no employee record
+
+        mockAppointmentFind.mockResolvedValue([]);
+
+        await EmployeesList.removeCollaboratorFromCompany({
+            employeeId: "emp-001",
+            companyId: "company-001",
+            sessionUser: "owner-user",
+        });
+
+        expect(targetEmployee.removed).toBe(true);
+        expect(targetEmployee.removedBy).toBe("owner-user");
+        expect(EmployeesServicesList.deleteEmployeeServiceByEmployee).toHaveBeenCalledWith({
+            employeeId: "emp-001",
+        });
+        expect(HeatMapList.deleteHeatMapByEmployee).toHaveBeenCalledWith({
+            employeeId: "emp-001",
+        });
+    });
+
+    // --- Admin with future appointments but no replacement → error ---
+
+    it("throws when employee has future appointments but no replacement provided", async () => {
+        const targetEmployee = buildEmployeeDoc({
+            userId: "target-user",
+        });
+
+        const adminEmployee = buildEmployeeDoc({
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+
+        mockFindOne
+            .mockResolvedValueOnce(targetEmployee)
+            .mockResolvedValueOnce(adminEmployee);
+
+        // Simulate future appointments exist
+        mockAppointmentFind.mockResolvedValue([{ _id: "appt-1" }]);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "company-001",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("turnos futuros asignados");
+    });
+
+    // --- Replacement from different company → error ---
+
+    it("throws when replacement employee belongs to a different company", async () => {
+        const targetEmployee = buildEmployeeDoc({
+            userId: "target-user",
+        });
+
+        const adminEmployee = buildEmployeeDoc({
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        const replacementFromOtherCompany = buildEmployeeDoc({
+            _id: "emp-replacement",
+            companyId: "other-company",
+            userId: "replacement-user",
+            removed: false,
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+
+        mockFindOne
+            .mockResolvedValueOnce(targetEmployee)
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(replacementFromOtherCompany);
+
+        mockAppointmentFind.mockResolvedValue([{ _id: "appt-1" }]);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "company-001",
+                replacementEmployeeId: "emp-replacement",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("no pertenece a esta organización");
+    });
+
+    // --- Replacement is self → error ---
+
+    it("throws when admin tries to designate themselves as replacement", async () => {
+        const targetEmployee = buildEmployeeDoc({
+            userId: "target-user",
+        });
+
+        const adminEmployee = buildEmployeeDoc({
+            _id: "emp-admin",
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+
+        mockFindOne
+            .mockResolvedValueOnce(targetEmployee)
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(adminEmployee); // replacement is the admin themselves
+
+        mockAppointmentFind.mockResolvedValue([{ _id: "appt-1" }]);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "company-001",
+                replacementEmployeeId: "emp-admin",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("designarte como reemplazo");
+    });
+
+    // --- Replacement does not exist → error ---
+
+    it("throws when replacement employee does not exist", async () => {
+        const targetEmployee = buildEmployeeDoc({
+            userId: "target-user",
+        });
+
+        const adminEmployee = buildEmployeeDoc({
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock).mockResolvedValue({ _id: "admin-user" });
+
+        mockFindOne
+            .mockResolvedValueOnce(targetEmployee)
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(null); // replacement not found
+
+        mockAppointmentFind.mockResolvedValue([{ _id: "appt-1" }]);
+
+        await expect(
+            EmployeesList.removeCollaboratorFromCompany({
+                employeeId: "emp-001",
+                companyId: "company-001",
+                replacementEmployeeId: "emp-nonexistent",
+                sessionUser: "admin-user",
+            })
+        ).rejects.toThrow("empleado de reemplazo no existe");
+    });
+
+    // --- Removal with replacement proceeds when future appointments exist ---
+
+    it("successfully removes employee with replacement when future appointments exist", async () => {
+        const targetEmployee = buildEmployeeDoc({
+            userId: "target-user",
+        });
+
+        const adminEmployee = buildEmployeeDoc({
+            userId: "admin-user",
+            roles: [EmployeeRoles.ADMIN],
+        });
+
+        const replacementEmployee = buildEmployeeDoc({
+            _id: "emp-replacement",
+            companyId: "company-001",
+            userId: "replacement-user",
+            removed: false,
+        });
+
+        const targetUser = {
+            _id: "target-user",
+            firstName: "John",
+            lastName: "Doe",
+            email: "john@example.com",
+            avatar: "avatar-url",
+        };
+
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-001",
+            ownerId: "owner-user",
+        });
+
+        (UsersManager.users.findOne as jest.Mock)
+            .mockResolvedValueOnce({ _id: "admin-user" })
+            .mockResolvedValueOnce(targetUser);
+
+        mockFindOne
+            .mockResolvedValueOnce(targetEmployee)
+            .mockResolvedValueOnce(adminEmployee)
+            .mockResolvedValueOnce(replacementEmployee);
+
+        // Future appointments exist
+        const mockAppointment = { employeeId: "emp-001", save: jest.fn().mockResolvedValue(true) };
+        mockAppointmentFind.mockResolvedValue([mockAppointment]);
+
+        await EmployeesList.removeCollaboratorFromCompany({
+            employeeId: "emp-001",
+            companyId: "company-001",
+            replacementEmployeeId: "emp-replacement",
+            sessionUser: "admin-user",
+        });
+
+        expect(targetEmployee.removed).toBe(true);
+        expect(mockAppointment.employeeId).toBe("emp-replacement");
+        expect(mockAppointment.save).toHaveBeenCalled();
+        expect(EmployeesServicesList.deleteEmployeeServiceByEmployee).toHaveBeenCalledWith({
+            employeeId: "emp-001",
+        });
+        expect(HeatMapList.deleteHeatMapByEmployee).toHaveBeenCalledWith({
+            employeeId: "emp-001",
+        });
+    });
+});

server/src/Models/EmployeesServices/EmployeesServices.ts

@@ -94,7 +94,11 @@ class EmployeesServicesManager implements IEmployeesServicesManager {
         });
 
         if (!employeeCheck) {
-            throw new Error("El empleado no existe o no pertenece a la compañia.");
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
+        }
+
+        if (employeeCheck.removed) {
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
         }
 
         const employeeServiceCheck = await this.employeesServices.findOne({
@@ -160,7 +164,11 @@ class EmployeesServicesManager implements IEmployeesServicesManager {
         });
 
         if (!employeeCheck) {
-            throw new Error("El empleado no existe o no pertenece a la compañia.");
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
+        }
+
+        if (employeeCheck.removed) {
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
         }
 
         await this.employeesServices.update(data);
@@ -253,7 +261,11 @@ class EmployeesServicesManager implements IEmployeesServicesManager {
         });
 
         if (!employeeCheck) {
-            throw new Error("El empleado no existe o no pertenece a la compañia.");
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
+        }
+
+        if (employeeCheck.removed) {
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
         }
 
         const userCheck = await UsersManager.users.findOne({
@@ -330,7 +342,11 @@ class EmployeesServicesManager implements IEmployeesServicesManager {
             _id: data.employeeId,
         });
         if (!employeeCheck) {
-            throw new Error("El empleado no existe o no pertenece a la compañia.");
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
+        }
+
+        if (employeeCheck.removed) {
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
         }
 
         const serviceCheck = await ServicesManager.services.findOne({
@@ -371,7 +387,11 @@ class EmployeesServicesManager implements IEmployeesServicesManager {
         });
 
         if (!employeeCheck) {
-            throw new Error("El empleado no existe o no pertenece a la compañia.");
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
+        }
+
+        if (employeeCheck.removed) {
+            throw new Error("El empleado no existe o no pertenece a la compañia.");
         }
 
         const userCheck = await UsersManager.users.findOne({
@@ -416,6 +436,15 @@ class EmployeesServicesManager implements IEmployeesServicesManager {
         });
 
         for (const service of servicesByEmployee) {
+            const employeeDoc = await EmployeesList.employees.findOne({
+                _id: service.employeeId,
+            });
+
+            // Skip removed employees from public-facing results
+            if (!employeeDoc || employeeDoc.removed) {
+                continue;
+            }
+
             const employeeData = await EmployeesList.findById({ id: service.employeeId });
 
             returnData.push({

server/src/Models/EmployeesServices/__tests__/EmployeesServices.findByService.test.ts

@@ -0,0 +1,318 @@
+// Mock dependencies
+jest.mock("../../Users/Users", () => ({
+    __esModule: true,
+    default: {
+        users: {
+            findOne: jest.fn(),
+        },
+        getUserFullName: jest.fn(),
+    },
+}));
+
+jest.mock("../../Companies/Companies", () => ({
+    __esModule: true,
+    default: {
+        companies: {
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Services/Service", () => ({
+    __esModule: true,
+    default: {
+        services: {
+            find: jest.fn(),
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Notifications/Notifications", () => ({
+    __esModule: true,
+    NotificationsManager: {
+        sendSystemNotification: jest.fn(),
+    },
+}));
+
+jest.mock("../../Employees/Employee", () => {
+    const mockFindOne = jest.fn();
+    const mockFind = jest.fn();
+    const mockFindById = jest.fn();
+    return {
+        __esModule: true,
+        default: {
+            employees: {
+                findOne: mockFindOne,
+                find: mockFind,
+                employeeList: {
+                    findOne: mockFindOne,
+                    find: mockFind,
+                },
+            },
+            findById: mockFindById,
+            checkPermission: jest.fn().mockResolvedValue(true),
+            _mocks: { findOne: mockFindOne, find: mockFind, findById: mockFindById },
+        },
+    };
+});
+
+import EmployeesServicesList from "../EmployeesServices";
+import EmployeesList from "../../Employees/Employee";
+
+describe("EmployeesServices.findByService — removed employee exclusion", () => {
+    let mockEmployeesFindOne: jest.Mock;
+    let mockEmployeesFindById: jest.Mock;
+    let originalEmployeesServicesAdapter: any;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        mockEmployeesFindOne = (EmployeesList as any)._mocks.findOne;
+        mockEmployeesFindById = (EmployeesList as any)._mocks.findById;
+
+        // Save and replace the employeesServices adapter
+        originalEmployeesServicesAdapter = EmployeesServicesList.employeesServices;
+
+        const mockESFindOne = jest.fn();
+        const mockESFind = jest.fn();
+        (EmployeesServicesList as any).employeesServices = {
+            findOne: mockESFindOne,
+            find: mockESFind,
+            create: jest.fn(),
+            delete: jest.fn(),
+            update: jest.fn(),
+            paginate: jest.fn(),
+            employeesServicesList: {
+                findOne: mockESFindOne,
+                find: mockESFind,
+                deleteMany: jest.fn(),
+            },
+        };
+    });
+
+    afterEach(() => {
+        (EmployeesServicesList as any).employeesServices = originalEmployeesServicesAdapter;
+    });
+
+    it("excludes removed employees from findByService results", async () => {
+        // Service assignments include one for an active employee and one for a removed employee
+        const activeServiceAssignment = {
+            _id: "es-001",
+            employeeId: "emp-active",
+            serviceId: "svc-001",
+            companyId: "company-001",
+        };
+
+        const removedServiceAssignment = {
+            _id: "es-002",
+            employeeId: "emp-removed",
+            serviceId: "svc-001",
+            companyId: "company-001",
+        };
+
+        const activeEmployeeDoc = {
+            _id: "emp-active",
+            id: "emp-active",
+            companyId: "company-001",
+            userId: "user-active",
+            removed: false,
+        };
+
+        const removedEmployeeDoc = {
+            _id: "emp-removed",
+            id: "emp-removed",
+            companyId: "company-001",
+            userId: "user-removed",
+            removed: true,
+        };
+
+        // employeesServices.find returns both assignments
+        const mockESFind = (EmployeesServicesList as any).employeesServices.find;
+        mockESFind.mockResolvedValue([activeServiceAssignment, removedServiceAssignment]);
+
+        // EmployeesList.employees.findOne returns the employee docs
+        mockEmployeesFindOne
+            .mockResolvedValueOnce(activeEmployeeDoc)
+            .mockResolvedValueOnce(removedEmployeeDoc);
+
+        // EmployeesList.findById for the active employee
+        mockEmployeesFindById.mockResolvedValue({
+            id: "emp-active",
+            fullName: "Active User",
+            avatar: "",
+        });
+
+        const result = await EmployeesServicesList.findByService({
+            serviceId: "svc-001",
+        });
+
+        // Only the active employee should appear in results
+        expect(result).toHaveLength(1);
+        expect(result[0].id).toBe("emp-active");
+        expect(result[0].name).toBe("Active User");
+    });
+
+    it("returns empty when all assigned employees are removed", async () => {
+        const removedServiceAssignment = {
+            _id: "es-001",
+            employeeId: "emp-removed",
+            serviceId: "svc-001",
+            companyId: "company-001",
+        };
+
+        const removedEmployeeDoc = {
+            _id: "emp-removed",
+            id: "emp-removed",
+            companyId: "company-001",
+            userId: "user-removed",
+            removed: true,
+        };
+
+        const mockESFind = (EmployeesServicesList as any).employeesServices.find;
+        mockESFind.mockResolvedValue([removedServiceAssignment]);
+
+        mockEmployeesFindOne.mockResolvedValueOnce(removedEmployeeDoc);
+
+        const result = await EmployeesServicesList.findByService({
+            serviceId: "svc-001",
+        });
+
+        expect(result).toEqual([]);
+        expect(result).toHaveLength(0);
+        // Prove the guard stopped processing: employee was found but removed,
+        // so findById should NEVER have been called for enrichment.
+        expect((EmployeesList as any)._mocks.findById).not.toHaveBeenCalled();
+    });
+
+    it("excludes employees whose Employee document is null (hard-deleted User)", async () => {
+        // Scenario: service assignment exists but the Employee record was hard-deleted
+        // (e.g. cascade cleanup). findByService must skip gracefully.
+        const activeServiceAssignment = {
+            _id: "es-001",
+            employeeId: "emp-active",
+            serviceId: "svc-001",
+            companyId: "company-001",
+        };
+
+        const orphanServiceAssignment = {
+            _id: "es-002",
+            employeeId: "emp-orphan",
+            serviceId: "svc-001",
+            companyId: "company-001",
+        };
+
+        const activeEmployeeDoc = {
+            _id: "emp-active",
+            id: "emp-active",
+            companyId: "company-001",
+            userId: "user-active",
+            removed: false,
+        };
+
+        const mockESFind = (EmployeesServicesList as any).employeesServices.find;
+        mockESFind.mockResolvedValue([activeServiceAssignment, orphanServiceAssignment]);
+
+        // First findOne: active employee → found; second: orphan → null (deleted)
+        mockEmployeesFindOne
+            .mockResolvedValueOnce(activeEmployeeDoc)
+            .mockResolvedValueOnce(null);
+
+        mockEmployeesFindById.mockResolvedValue({
+            id: "emp-active",
+            fullName: "Active User",
+            avatar: "",
+        });
+
+        const result = await EmployeesServicesList.findByService({
+            serviceId: "svc-001",
+        });
+
+        // Only the active employee should appear
+        expect(result).toHaveLength(1);
+        expect(result[0].id).toBe("emp-active");
+        // findById was called once for the active employee only
+        expect(mockEmployeesFindById).toHaveBeenCalledTimes(1);
+        expect(mockEmployeesFindById).toHaveBeenCalledWith({ id: "emp-active" });
+    });
+
+    it("does not call findById for removed employees, only for active ones", async () => {
+        // Proves the continue guard prevents enrichment calls for removed employees.
+        const activeAssignment = {
+            _id: "es-001",
+            employeeId: "emp-active",
+            serviceId: "svc-001",
+            companyId: "company-001",
+        };
+
+        const removedAssignment = {
+            _id: "es-002",
+            employeeId: "emp-removed",
+            serviceId: "svc-001",
+            companyId: "company-001",
+        };
+
+        const activeDoc = {
+            _id: "emp-active",
+            id: "emp-active",
+            removed: false,
+        };
+
+        const removedDoc = {
+            _id: "emp-removed",
+            id: "emp-removed",
+            removed: true,
+        };
+
+        const mockESFind = (EmployeesServicesList as any).employeesServices.find;
+        mockESFind.mockResolvedValue([activeAssignment, removedAssignment]);
+
+        mockEmployeesFindOne
+            .mockResolvedValueOnce(activeDoc)
+            .mockResolvedValueOnce(removedDoc);
+
+        mockEmployeesFindById.mockResolvedValue({
+            id: "emp-active",
+            fullName: "Active User",
+            avatar: "",
+        });
+
+        const result = await EmployeesServicesList.findByService({
+            serviceId: "svc-001",
+        });
+
+        // findById called ONCE (active only), never for the removed employee
+        expect(mockEmployeesFindById).toHaveBeenCalledTimes(1);
+        expect(mockEmployeesFindById).toHaveBeenCalledWith({ id: "emp-active" });
+        expect(result).toHaveLength(1);
+    });
+});
+
+// ─────────────────────────────────────────────────────────────────────────────
+// Public Booking Path — Limitation Documentation
+// ─────────────────────────────────────────────────────────────────────────────
+//
+// The actual public booking flow for collaborator resolution is:
+//
+//   Frontend (Appointment.tsx)
+//     → POST /employees/employees-by-service
+//       → FindEmployeesByServiceController.findEmployeesByService()
+//         → new EmployeesService().findByService(requestBody)    [thin wrapper: connect() + delegate]
+//           → EmployeesServicesList.findByService(data)          [model — tested above]
+//
+// The model layer (EmployeesServicesManager.findByService) is the GATEKEEPER
+// that applies the `removed` guard. The controller and service classes are thin
+// pass-through wrappers with no additional filtering logic.
+//
+// Full-path integration testing (controller → service → model → DB) is not
+// practically unit-testable because:
+//   1. The service layer calls mongoose.connect() which requires a real DB
+//   2. The controller instantiates the service class internally
+//   3. 5+ collections would need seeding (Employees, EmployeesServices, Users, Companies)
+//
+// The model-level tests above provide the STRONGEST feasible coverage because:
+//   - They exercise the exact `removed` guard logic (line 444 of EmployeesServices.ts)
+//   - They prove findById enrichment is skipped for removed/null employees
+//   - They prove the correct filter is applied to service assignment queries
+//   - The controller/service layers add no filtering — they are pure delegation
+// ─────────────────────────────────────────────────────────────────────────────

server/src/Models/Metrics/Metrics.Interface.ts

@@ -2,7 +2,9 @@ import { IMetricsDocument } from "./Metrics.Adapter.Mongoose";
 
 export type MetricsParams = {
     userId?: string;
+    companyId?: string;
     quantity?: number;
+    limit?: number;
 };
 
 export type DeleteMetricsByCompany = {
@@ -45,6 +47,8 @@ export interface IMetricsManager {
     addEmployee(data: MetricsParams): Promise<void>;
     addService(data: MetricsParams): Promise<void>;
     addAppointment(data: MetricsParams): Promise<void>;
+    reserveAppointment(data: MetricsParams): Promise<boolean>;
+    releaseAppointment(data: MetricsParams): Promise<void>;
     addClient(data: MetricsParams): Promise<void>;
     canAddOrganization(userId: string): Promise<boolean>;
     canAddEmployee(userId: string): Promise<boolean>;

server/src/Models/Metrics/Metrics.ts

@@ -14,6 +14,7 @@ import AppointmentList from "../Appointments/Appointments";
 import ClientsList from "../Clients/Clients";
 import RepeatsList from "../Repeats/Repeats";
 import { isNull } from "../../helpers/IsNull";
+import PlanUsageCycleList from "../PlanUsageCycle/PlanUsageCycle";
 
 class MetricsManager implements IMetricsManager {
     metrics: MetricsAdapterMongoose;
@@ -39,7 +40,8 @@ class MetricsManager implements IMetricsManager {
         for (const org of organizations) {
             const employees = await EmployeesList.employees.find({
                 companyId: String(org.id),
-            });
+                removed: { $ne: true },
+            } as any);
             employeesLength += employees.length;
 
             const services = await ServiceList.services.find({
@@ -231,17 +233,64 @@ class MetricsManager implements IMetricsManager {
         if (plan.limitAppointments < 0) {
             return true;
         }
-        const metrics = await this.getMetrics(userId);
-        if (metrics.appointmentsCount >= plan.limitAppointments) {
+        const appointmentsCount = await PlanUsageCycleList.getAppointmentsCount({ userId });
+        if (appointmentsCount >= plan.limitAppointments) {
             return false;
         }
         return true;
     }
 
     public async addAppointment(data: MetricsParams): Promise<void> {
+        if (data.userId) {
+            await PlanUsageCycleList.addAppointment({
+                userId: data.userId,
+                quantity: data.quantity,
+            });
+        }
         await this.metrics.addAppointment(data);
     }
 
+    public async reserveAppointment(data: MetricsParams): Promise<boolean> {
+        if (!data.userId) {
+            return false;
+        }
+
+        const subscription = await PlanSubscriptionsList.findOne({
+            sessionUser: data.userId,
+        });
+        if (!subscription) {
+            return false;
+        }
+        const plan = await PlansList.plans.findOne({
+            _id: subscription.planId,
+        });
+        if (!plan) {
+            return false;
+        }
+        if (plan.limitAppointments < 0) {
+            await PlanUsageCycleList.addAppointment({
+                userId: data.userId,
+                quantity: data.quantity,
+            });
+            return true;
+        }
+
+        return await PlanUsageCycleList.reserveAppointment({
+            userId: data.userId,
+            quantity: data.quantity,
+            limit: plan.limitAppointments,
+        });
+    }
+
+    public async releaseAppointment(data: MetricsParams): Promise<void> {
+        if (data.userId) {
+            await PlanUsageCycleList.releaseAppointment({
+                userId: data.userId,
+                quantity: data.quantity,
+            });
+        }
+    }
+
     public async addClient(data: MetricsParams): Promise<void> {
         await this.metrics.addClient(data);
     }

server/src/Models/Metrics/__tests__/Metrics.calculateMetrics.test.ts

@@ -0,0 +1,220 @@
+/**
+ * Tests for Metrics.calculateMetrics — excludes removed employees from count.
+ */
+
+jest.mock("../../Companies/Companies", () => ({
+    __esModule: true,
+    default: {
+        companies: {
+            find: jest.fn(),
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Employees/Employee", () => ({
+    __esModule: true,
+    default: {
+        employees: {
+            find: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Services/Service", () => ({
+    __esModule: true,
+    default: {
+        services: {
+            find: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Appointments/Appointments", () => ({
+    __esModule: true,
+    default: {
+        countAppointmentsByMonth: jest.fn(),
+    },
+}));
+
+jest.mock("../../Clients/Clients", () => ({
+    __esModule: true,
+    default: {
+        clients: {
+            find: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Repeats/Repeats", () => ({
+    __esModule: true,
+    default: {
+        repeats: {
+            find: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../PlanSubscriptions/PlanSubscriptons", () => ({
+    __esModule: true,
+    default: {
+        findOne: jest.fn(),
+    },
+}));
+
+jest.mock("../../Plans/Plans", () => ({
+    __esModule: true,
+    default: {
+        plans: {
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../PlanUsageCycle/PlanUsageCycle", () => ({
+    __esModule: true,
+    default: {
+        getAppointmentsCount: jest.fn(),
+    },
+}));
+
+import MetricsList from "../Metrics";
+import CompaniesList from "../../Companies/Companies";
+import EmployeesList from "../../Employees/Employee";
+import ServiceList from "../../Services/Service";
+import AppointmentList from "../../Appointments/Appointments";
+import ClientsList from "../../Clients/Clients";
+import RepeatsList from "../../Repeats/Repeats";
+
+describe("calculateMetrics — excludes removed employees", () => {
+    let originalAdapter: any;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        originalAdapter = MetricsList.metrics;
+
+        const mockSave = jest.fn().mockResolvedValue(true);
+        const mockMetricsDoc = {
+            userId: "owner-user",
+            organizationsCount: 0,
+            employeesCount: 0,
+            servicesCount: 0,
+            appointmentsCount: 0,
+            clientsCount: 0,
+            repeatsCount: 0,
+            month: 6,
+            year: 2026,
+            save: mockSave,
+        };
+
+        (MetricsList as any).metrics = {
+            getMetrics: jest.fn().mockResolvedValue(mockMetricsDoc),
+            reset: jest.fn().mockResolvedValue(mockMetricsDoc),
+        };
+    });
+
+    afterEach(() => {
+        (MetricsList as any).metrics = originalAdapter;
+    });
+
+    it("counts only non-removed employees across companies", async () => {
+        // Two companies owned by the same user
+        (CompaniesList.companies.find as jest.Mock).mockResolvedValue([
+            { _id: "company-001", id: "company-001" },
+            { _id: "company-002", id: "company-002" },
+        ]);
+
+        // Company 001: 2 active + 1 removed → should count 2
+        // Company 002: 1 active → should count 1
+        // Total: 3 employees (not 4)
+        (EmployeesList.employees.find as jest.Mock)
+            .mockResolvedValueOnce([
+                { _id: "emp-1", removed: false },
+                { _id: "emp-2", removed: false },
+                { _id: "emp-3", removed: true }, // filtered by query but just in case
+            ])
+            .mockResolvedValueOnce([
+                { _id: "emp-4", removed: false },
+            ]);
+
+        // Services: 2 in company-001, 1 in company-002
+        (ServiceList.services.find as jest.Mock)
+            .mockResolvedValueOnce([{ _id: "svc-1" }, { _id: "svc-2" }])
+            .mockResolvedValueOnce([{ _id: "svc-3" }]);
+
+        // Appointments count per company
+        (AppointmentList.countAppointmentsByMonth as jest.Mock)
+            .mockResolvedValueOnce(5)
+            .mockResolvedValueOnce(3);
+
+        // Clients per company
+        (ClientsList.clients.find as jest.Mock)
+            .mockResolvedValueOnce([{ _id: "c-1" }])
+            .mockResolvedValueOnce([{ _id: "c-2" }, { _id: "c-3" }]);
+
+        // Repeats per company
+        (RepeatsList.repeats.find as jest.Mock)
+            .mockResolvedValueOnce([])
+            .mockResolvedValueOnce([]);
+
+        await MetricsList.calculateMetrics({ userId: "owner-user" });
+
+        // Verify employee find was called with removed filter for BOTH companies
+        expect(EmployeesList.employees.find).toHaveBeenCalledWith(
+            expect.objectContaining({
+                companyId: "company-001",
+                removed: { $ne: true },
+            })
+        );
+        expect(EmployeesList.employees.find).toHaveBeenCalledWith(
+            expect.objectContaining({
+                companyId: "company-002",
+                removed: { $ne: true },
+            })
+        );
+
+        // Verify the metrics document was saved
+        const metricsDoc = await (MetricsList as any).metrics.getMetrics();
+        expect(metricsDoc.save).toHaveBeenCalled();
+    });
+
+    it("produces zero employee count when all employees are removed", async () => {
+        (CompaniesList.companies.find as jest.Mock).mockResolvedValue([
+            { _id: "company-001", id: "company-001" },
+        ]);
+
+        // All employees in this company are removed
+        (EmployeesList.employees.find as jest.Mock).mockResolvedValue([]);
+
+        (ServiceList.services.find as jest.Mock).mockResolvedValue([]);
+        (AppointmentList.countAppointmentsByMonth as jest.Mock).mockResolvedValue(0);
+        (ClientsList.clients.find as jest.Mock).mockResolvedValue([]);
+        (RepeatsList.repeats.find as jest.Mock).mockResolvedValue([]);
+
+        const mockSave = jest.fn().mockResolvedValue(true);
+        const mockMetricsDoc = {
+            userId: "owner-user",
+            organizationsCount: 0,
+            employeesCount: 5, // pre-existing count
+            servicesCount: 0,
+            appointmentsCount: 0,
+            clientsCount: 0,
+            repeatsCount: 0,
+            month: 6,
+            year: 2026,
+            save: mockSave,
+        };
+
+        (MetricsList as any).metrics = {
+            getMetrics: jest.fn().mockResolvedValue(mockMetricsDoc),
+            reset: jest.fn().mockResolvedValue(mockMetricsDoc),
+        };
+
+        await MetricsList.calculateMetrics({ userId: "owner-user" });
+
+        // employeesCount should be set to 0 (no non-removed employees)
+        expect(mockMetricsDoc.employeesCount).toBe(0);
+        expect(mockSave).toHaveBeenCalled();
+    });
+});

server/src/Models/NotificationJobs/NotificationJobs.Adapter.Mongoose.ts

@@ -0,0 +1,131 @@
+import { Document, Model, Schema, model } from "mongoose";
+import {
+    CreateJobParams,
+    INotificationJob,
+    INotificationJobAdapter,
+    NotificationJobStatus,
+} from "./NotificationJobs.Interface";
+
+export interface INotificationJobDocument
+    extends Omit<INotificationJob, "id">,
+        Document {}
+
+export class NotificationJobsAdapterMongoose implements INotificationJobAdapter {
+    schema: Schema;
+    notificationJobList: Model<INotificationJobDocument>;
+
+    constructor() {
+        this.schema = new Schema(
+            {
+                companyId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Company",
+                },
+                appointmentId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Appointment",
+                },
+                clientId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Client",
+                },
+                channel: {
+                    type: String,
+                    required: true,
+                    enum: ["whatsapp", "email", "system"],
+                },
+                type: {
+                    type: String,
+                    required: true,
+                    enum: ["creation", "reminder", "update", "cancellation"],
+                },
+                scheduledAt: { type: Date, required: true },
+                status: {
+                    type: String,
+                    required: true,
+                    enum: Object.values(NotificationJobStatus),
+                    default: NotificationJobStatus.PENDING,
+                },
+                attempts: { type: Number, required: true, default: 0 },
+                maxAttempts: { type: Number, required: true, default: 3 },
+                lastError: { type: String, required: false },
+                nextRetryAt: { type: Date, required: false },
+                providerResponse: { type: String, required: false },
+                payload: { type: Schema.Types.Mixed, required: false },
+                sentAt: { type: Date, required: false },
+            },
+            {
+                timestamps: true,
+            }
+        );
+
+        this.schema.index({ status: 1, scheduledAt: 1 });
+        this.schema.index({ companyId: 1, status: 1 });
+        this.schema.index({ appointmentId: 1 });
+
+        this.notificationJobList = model<INotificationJobDocument>(
+            "NotificationJob",
+            this.schema
+        );
+    }
+
+    public async create(data: CreateJobParams): Promise<INotificationJob> {
+        const doc = await this.notificationJobList.create({
+            ...data,
+            status: NotificationJobStatus.PENDING,
+            attempts: 0,
+            maxAttempts: 3,
+        });
+        return doc.toObject() as INotificationJob;
+    }
+
+    public async findPendingDue(now: Date): Promise<INotificationJob[]> {
+        const docs = await this.notificationJobList
+            .find({
+                status: NotificationJobStatus.PENDING,
+                scheduledAt: { $lte: now },
+            })
+            .sort({ scheduledAt: 1 })
+            .exec();
+        return docs.map((d) => d.toObject() as INotificationJob);
+    }
+
+    public async updateStatus(
+        jobId: string,
+        status: NotificationJobStatus,
+        data?: { lastError?: string; nextRetryAt?: Date; providerResponse?: string }
+    ): Promise<void> {
+        const update: Record<string, unknown> = { status };
+        if (status === NotificationJobStatus.SENT) {
+            update.sentAt = new Date();
+        }
+        if (data?.lastError !== undefined) update.lastError = data.lastError;
+        if (data?.nextRetryAt !== undefined) update.nextRetryAt = data.nextRetryAt;
+        if (data?.providerResponse !== undefined)
+            update.providerResponse = data.providerResponse;
+
+        await this.notificationJobList.updateOne({ _id: jobId }, { $set: update }).exec();
+    }
+
+    public async cancelByAppointment(appointmentId: string): Promise<void> {
+        await this.notificationJobList
+            .updateMany(
+                {
+                    appointmentId,
+                    status: NotificationJobStatus.PENDING,
+                },
+                { $set: { status: NotificationJobStatus.CANCELLED } }
+            )
+            .exec();
+    }
+
+    public async findByAppointment(appointmentId: string): Promise<INotificationJob[]> {
+        const docs = await this.notificationJobList
+            .find({ appointmentId })
+            .exec();
+        return docs.map((d) => d.toObject() as INotificationJob);
+    }
+}

server/src/Models/NotificationJobs/NotificationJobs.Interface.ts

@@ -0,0 +1,71 @@
+export enum NotificationJobStatus {
+    PENDING = "pending",
+    PROCESSING = "processing",
+    SENT = "sent",
+    FAILED = "failed",
+    CANCELLED = "cancelled",
+}
+
+export type NotificationChannel = "whatsapp" | "email" | "system";
+
+export type NotificationJobType =
+    | "creation"
+    | "reminder"
+    | "update"
+    | "cancellation";
+
+export interface NotificationJobPayload {
+    email?: string;
+    phoneNumber?: string;
+    userId?: string;
+    companyOwnerId?: string;
+    subject?: string;
+    message?: string;
+    emailSubject?: string;
+    emailMessage?: string;
+    wapMessage?: string;
+    systemSubject?: string;
+    systemMessage?: string;
+}
+
+export interface INotificationJob {
+    id?: string;
+    companyId: string;
+    appointmentId: string;
+    clientId: string;
+    channel: NotificationChannel;
+    type: NotificationJobType;
+    scheduledAt: Date;
+    status: NotificationJobStatus;
+    attempts: number;
+    maxAttempts: number;
+    lastError?: string;
+    nextRetryAt?: Date;
+    providerResponse?: string;
+    payload?: NotificationJobPayload;
+    createdAt: Date;
+    updatedAt: Date;
+    sentAt?: Date;
+}
+
+export interface CreateJobParams {
+    companyId: string;
+    appointmentId: string;
+    clientId: string;
+    channel: NotificationChannel;
+    type: NotificationJobType;
+    scheduledAt: Date;
+    payload?: NotificationJobPayload;
+}
+
+export interface INotificationJobAdapter {
+    create(data: CreateJobParams): Promise<INotificationJob>;
+    findPendingDue(now: Date): Promise<INotificationJob[]>;
+    updateStatus(
+        jobId: string,
+        status: NotificationJobStatus,
+        data?: { lastError?: string; nextRetryAt?: Date; providerResponse?: string }
+    ): Promise<void>;
+    cancelByAppointment(appointmentId: string): Promise<void>;
+    findByAppointment(appointmentId: string): Promise<INotificationJob[]>;
+}

server/src/Models/NotificationJobs/NotificationJobs.ts

@@ -0,0 +1,28 @@
+import {
+    CreateJobParams,
+    INotificationJob,
+} from "./NotificationJobs.Interface";
+import { NotificationJobsAdapterMongoose } from "./NotificationJobs.Adapter.Mongoose";
+
+class NotificationJobManager {
+    adapter: NotificationJobsAdapterMongoose;
+
+    constructor() {
+        this.adapter = new NotificationJobsAdapterMongoose();
+    }
+
+    public async createJob(data: CreateJobParams): Promise<INotificationJob> {
+        return this.adapter.create(data);
+    }
+
+    public async cancelByAppointment(appointmentId: string): Promise<void> {
+        return this.adapter.cancelByAppointment(appointmentId);
+    }
+
+    public async findByAppointment(appointmentId: string): Promise<INotificationJob[]> {
+        return this.adapter.findByAppointment(appointmentId);
+    }
+}
+
+const NotificationJobsList = new NotificationJobManager();
+export default NotificationJobsList;

server/src/Models/NotificationPolicies/ClientCompanyNotificationOverride.Adapter.Mongoose.ts

@@ -0,0 +1,84 @@
+import { Document, Model, Schema, model, models } from "mongoose";
+import {
+    FindClientCompanyOverrideParams,
+    IClientCompanyNotificationOverride,
+    IClientCompanyNotificationOverrideAdapter,
+} from "./ClientCompanyNotificationOverride.Interface";
+
+export interface IClientCompanyNotificationOverrideDocument
+    extends Omit<IClientCompanyNotificationOverride, "id">,
+        Document {}
+
+export class ClientCompanyNotificationOverrideAdapterMongoose
+    implements IClientCompanyNotificationOverrideAdapter
+{
+    schema: Schema;
+    overrideList: Model<IClientCompanyNotificationOverrideDocument>;
+
+    constructor() {
+        this.schema = new Schema(
+            {
+                clientId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Client",
+                },
+                companyId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    ref: "Company",
+                },
+                preferredChannels: {
+                    type: [String],
+                    required: true,
+                    default: ["whatsapp", "email", "system"],
+                    enum: ["whatsapp", "email", "system"],
+                },
+                mutedChannels: {
+                    type: [String],
+                    required: true,
+                    default: [],
+                    enum: ["whatsapp", "email", "system"],
+                },
+            },
+            {
+                timestamps: true,
+            }
+        );
+
+        this.schema.index({ clientId: 1, companyId: 1 }, { unique: true });
+
+        this.overrideList = models.ClientCompanyNotificationOverride ||
+            model<IClientCompanyNotificationOverrideDocument>(
+                "ClientCompanyNotificationOverride",
+                this.schema
+            );
+    }
+
+    public async findOne(
+        filters: FindClientCompanyOverrideParams
+    ): Promise<IClientCompanyNotificationOverride | null> {
+        const doc = await this.overrideList.findOne(filters).exec();
+        return doc ? (doc.toObject() as IClientCompanyNotificationOverride) : null;
+    }
+
+    public async upsert(
+        clientId: string,
+        companyId: string,
+        data: Partial<
+            Omit<
+                IClientCompanyNotificationOverride,
+                "id" | "clientId" | "companyId" | "createdAt" | "updatedAt"
+            >
+        >
+    ): Promise<IClientCompanyNotificationOverride> {
+        const doc = await this.overrideList
+            .findOneAndUpdate(
+                { clientId, companyId },
+                { $set: data },
+                { upsert: true, new: true }
+            )
+            .exec();
+        return doc.toObject() as IClientCompanyNotificationOverride;
+    }
+}

server/src/Models/NotificationPolicies/ClientCompanyNotificationOverride.Interface.ts

@@ -0,0 +1,32 @@
+import { NotificationChannel } from "../NotificationJobs/NotificationJobs.Interface";
+
+export interface IClientCompanyNotificationOverride {
+    id?: string;
+    clientId: string;
+    companyId: string;
+    preferredChannels: NotificationChannel[];
+    mutedChannels: NotificationChannel[];
+    createdAt: Date;
+    updatedAt: Date;
+}
+
+export interface FindClientCompanyOverrideParams {
+    clientId?: string;
+    companyId?: string;
+}
+
+export interface IClientCompanyNotificationOverrideAdapter {
+    findOne(
+        filters: FindClientCompanyOverrideParams
+    ): Promise<IClientCompanyNotificationOverride | null>;
+    upsert(
+        clientId: string,
+        companyId: string,
+        data: Partial<
+            Omit<
+                IClientCompanyNotificationOverride,
+                "id" | "clientId" | "companyId" | "createdAt" | "updatedAt"
+            >
+        >
+    ): Promise<IClientCompanyNotificationOverride>;
+}

server/src/Models/NotificationPolicies/ClientCompanyNotificationOverride.ts

@@ -0,0 +1,71 @@
+import { ClientCompanyNotificationOverrideAdapterMongoose } from "./ClientCompanyNotificationOverride.Adapter.Mongoose";
+import {
+    IClientCompanyNotificationOverride,
+    IClientCompanyNotificationOverrideAdapter,
+} from "./ClientCompanyNotificationOverride.Interface";
+import ClientsList from "../Clients/Clients";
+import { validatePermissionsByCompany, validateSessionUser } from "../../helpers/check";
+
+type FindClientCompanyOverrideParams = {
+    clientId: string;
+    companyId: string;
+    sessionUser: string;
+};
+
+type UpsertClientCompanyOverrideParams = FindClientCompanyOverrideParams & {
+    data: Partial<
+        Omit<
+            IClientCompanyNotificationOverride,
+            "id" | "clientId" | "companyId" | "createdAt" | "updatedAt"
+        >
+    >;
+};
+
+class ClientCompanyNotificationOverrideManager {
+    overrides: IClientCompanyNotificationOverrideAdapter;
+
+    constructor() {
+        this.overrides = new ClientCompanyNotificationOverrideAdapterMongoose();
+    }
+
+    public async findOne(
+        params: FindClientCompanyOverrideParams
+    ): Promise<IClientCompanyNotificationOverride | null> {
+        await this.validateAccess(params);
+
+        return this.overrides.findOne({
+            clientId: params.clientId,
+            companyId: params.companyId,
+        });
+    }
+
+    public async upsert(
+        params: UpsertClientCompanyOverrideParams
+    ): Promise<IClientCompanyNotificationOverride> {
+        await this.validateAccess(params);
+
+        return this.overrides.upsert(params.clientId, params.companyId, params.data);
+    }
+
+    private async validateAccess(params: FindClientCompanyOverrideParams): Promise<void> {
+        await validateSessionUser({ sessionUser: params.sessionUser });
+        await validatePermissionsByCompany({
+            companyId: params.companyId,
+            sessionUser: params.sessionUser,
+        });
+
+        const client = await ClientsList.clients.findOne({ _id: params.clientId });
+
+        if (!client) {
+            throw new Error("El cliente no existe");
+        }
+
+        if (String(client.companyId) !== String(params.companyId)) {
+            throw new Error("El cliente no pertenece a la organización");
+        }
+    }
+}
+
+const ClientCompanyNotificationOverride = new ClientCompanyNotificationOverrideManager();
+
+export default ClientCompanyNotificationOverride;

server/src/Models/NotificationPolicies/ClientNotificationPreferences.Adapter.Mongoose.ts

@@ -0,0 +1,70 @@
+import { Document, Model, Schema, model, models } from "mongoose";
+import {
+    FindClientPreferencesParams,
+    IClientNotificationPreferences,
+    IClientNotificationPreferencesAdapter,
+} from "./ClientNotificationPreferences.Interface";
+
+export interface IClientNotificationPreferencesDocument
+    extends Omit<IClientNotificationPreferences, "id">,
+        Document {}
+
+export class ClientNotificationPreferencesAdapterMongoose
+    implements IClientNotificationPreferencesAdapter
+{
+    schema: Schema;
+    preferencesList: Model<IClientNotificationPreferencesDocument>;
+
+    constructor() {
+        this.schema = new Schema(
+            {
+                userId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    unique: true,
+                    ref: "User",
+                },
+                preferredChannels: {
+                    type: [String],
+                    required: true,
+                    default: ["whatsapp", "email", "system"],
+                    enum: ["whatsapp", "email", "system"],
+                },
+                mutedChannels: {
+                    type: [String],
+                    required: true,
+                    default: [],
+                    enum: ["whatsapp", "email", "system"],
+                },
+            },
+            {
+                timestamps: true,
+            }
+        );
+
+        this.preferencesList = models.ClientNotificationPreferences ||
+            model<IClientNotificationPreferencesDocument>(
+                "ClientNotificationPreferences",
+                this.schema
+            );
+    }
+
+    public async findOne(
+        filters: FindClientPreferencesParams
+    ): Promise<IClientNotificationPreferences | null> {
+        const doc = await this.preferencesList.findOne(filters).exec();
+        return doc ? (doc.toObject() as IClientNotificationPreferences) : null;
+    }
+
+    public async upsert(
+        userId: string,
+        data: Partial<
+            Omit<IClientNotificationPreferences, "id" | "userId" | "createdAt" | "updatedAt">
+        >
+    ): Promise<IClientNotificationPreferences> {
+        const doc = await this.preferencesList
+            .findOneAndUpdate({ userId }, { $set: data }, { upsert: true, new: true })
+            .exec();
+        return doc.toObject() as IClientNotificationPreferences;
+    }
+}

server/src/Models/NotificationPolicies/ClientNotificationPreferences.Interface.ts

@@ -0,0 +1,26 @@
+import { NotificationChannel } from "../NotificationJobs/NotificationJobs.Interface";
+
+export interface IClientNotificationPreferences {
+    id?: string;
+    userId: string;
+    preferredChannels: NotificationChannel[];
+    mutedChannels: NotificationChannel[];
+    createdAt: Date;
+    updatedAt: Date;
+}
+
+export interface FindClientPreferencesParams {
+    userId?: string;
+}
+
+export interface IClientNotificationPreferencesAdapter {
+    findOne(
+        filters: FindClientPreferencesParams
+    ): Promise<IClientNotificationPreferences | null>;
+    upsert(
+        userId: string,
+        data: Partial<
+            Omit<IClientNotificationPreferences, "id" | "userId" | "createdAt" | "updatedAt">
+        >
+    ): Promise<IClientNotificationPreferences>;
+}

server/src/Models/NotificationPolicies/ClientNotificationPreferences.ts

@@ -0,0 +1,51 @@
+import { ClientNotificationPreferencesAdapterMongoose } from "./ClientNotificationPreferences.Adapter.Mongoose";
+import {
+    IClientNotificationPreferences,
+    IClientNotificationPreferencesAdapter,
+} from "./ClientNotificationPreferences.Interface";
+import { validateSessionUser } from "../../helpers/check";
+
+type FindClientPreferencesParams = {
+    userId: string;
+    sessionUser: string;
+};
+
+type UpsertClientPreferencesParams = FindClientPreferencesParams & {
+    data: Partial<
+        Omit<IClientNotificationPreferences, "id" | "userId" | "createdAt" | "updatedAt">
+    >;
+};
+
+class ClientNotificationPreferencesManager {
+    preferences: IClientNotificationPreferencesAdapter;
+
+    constructor() {
+        this.preferences = new ClientNotificationPreferencesAdapterMongoose();
+    }
+
+    public async findOne(
+        params: FindClientPreferencesParams
+    ): Promise<IClientNotificationPreferences | null> {
+        await this.validateUserOwner(params);
+        return this.preferences.findOne({ userId: params.userId });
+    }
+
+    public async upsert(
+        params: UpsertClientPreferencesParams
+    ): Promise<IClientNotificationPreferences> {
+        await this.validateUserOwner(params);
+        return this.preferences.upsert(params.userId, params.data);
+    }
+
+    private async validateUserOwner(params: FindClientPreferencesParams): Promise<void> {
+        await validateSessionUser({ sessionUser: params.sessionUser });
+
+        if (String(params.userId) !== String(params.sessionUser)) {
+            throw new Error("No tienes permisos para modificar preferencias de otro usuario");
+        }
+    }
+}
+
+const ClientNotificationPreferences = new ClientNotificationPreferencesManager();
+
+export default ClientNotificationPreferences;

server/src/Models/NotificationPolicies/CompanyNotificationPolicy.Adapter.Mongoose.ts

@@ -0,0 +1,83 @@
+import { Document, Model, Schema, model, models } from "mongoose";
+import {
+    FindCompanyPolicyParams,
+    ICompanyNotificationPolicy,
+    ICompanyNotificationPolicyAdapter,
+} from "./CompanyNotificationPolicy.Interface";
+
+export interface ICompanyNotificationPolicyDocument
+    extends Omit<ICompanyNotificationPolicy, "id">,
+        Document {}
+
+export class CompanyNotificationPolicyAdapterMongoose
+    implements ICompanyNotificationPolicyAdapter
+{
+    schema: Schema;
+    policyList: Model<ICompanyNotificationPolicyDocument>;
+
+    constructor() {
+        this.schema = new Schema(
+            {
+                companyId: {
+                    type: Schema.Types.ObjectId,
+                    required: true,
+                    unique: true,
+                    ref: "Company",
+                },
+                defaultChannels: {
+                    type: [String],
+                    required: true,
+                    default: ["whatsapp", "email", "system"],
+                    enum: ["whatsapp", "email", "system"],
+                },
+                mutedChannels: {
+                    type: [String],
+                    required: false,
+                    default: [],
+                    enum: ["whatsapp", "email", "system"],
+                },
+                timezone: {
+                    type: String,
+                    required: true,
+                    default: "America/Argentina/Buenos_Aires",
+                },
+                quietHours: {
+                    from: { type: String, required: false },
+                    to: { type: String, required: false },
+                },
+                reminderRules: [
+                    {
+                        offset: { type: Number, required: true },
+                        enabled: { type: Boolean, required: true, default: true },
+                    },
+                ],
+            },
+            {
+                timestamps: true,
+            }
+        );
+
+        this.policyList = models.CompanyNotificationPolicy ||
+            model<ICompanyNotificationPolicyDocument>(
+                "CompanyNotificationPolicy",
+                this.schema
+            );
+    }
+
+    public async findOne(
+        filters: FindCompanyPolicyParams
+    ): Promise<ICompanyNotificationPolicy | null> {
+        const doc = await this.policyList.findOne(filters).exec();
+        return doc ? (doc.toObject() as ICompanyNotificationPolicy) : null;
+    }
+
+    public async upsert(
+        companyId: string,
+        data: Partial<Omit<ICompanyNotificationPolicy, "id" | "companyId" | "createdAt" | "updatedAt">>
+    ): Promise<ICompanyNotificationPolicy> {
+        const doc = await this.policyList
+            .findOneAndUpdate({ companyId }, { $set: data }, { upsert: true, new: true })
+            .exec();
+        return doc.toObject() as ICompanyNotificationPolicy;
+    }
+}

server/src/Models/NotificationPolicies/CompanyNotificationPolicy.Interface.ts

@@ -0,0 +1,35 @@
+import { NotificationChannel } from "../NotificationJobs/NotificationJobs.Interface";
+
+export interface QuietHours {
+    from: string; // "HH:mm" format, e.g. "22:00"
+    to: string; // "HH:mm" format, e.g. "07:00"
+}
+
+export interface ReminderRules {
+    offset: number; // minutes before appointment
+    enabled: boolean;
+}
+
+export interface ICompanyNotificationPolicy {
+    id?: string;
+    companyId: string;
+    defaultChannels: NotificationChannel[];
+    mutedChannels?: NotificationChannel[];
+    timezone: string;
+    quietHours?: QuietHours;
+    reminderRules?: ReminderRules[];
+    createdAt: Date;
+    updatedAt: Date;
+}
+
+export interface FindCompanyPolicyParams {
+    companyId?: string;
+}
+
+export interface ICompanyNotificationPolicyAdapter {
+    findOne(filters: FindCompanyPolicyParams): Promise<ICompanyNotificationPolicy | null>;
+    upsert(
+        companyId: string,
+        data: Partial<Omit<ICompanyNotificationPolicy, "id" | "companyId" | "createdAt" | "updatedAt">>
+    ): Promise<ICompanyNotificationPolicy>;
+}

server/src/Models/NotificationPolicies/CompanyNotificationPolicy.ts

@@ -0,0 +1,51 @@
+import { CompanyNotificationPolicyAdapterMongoose } from "./CompanyNotificationPolicy.Adapter.Mongoose";
+import {
+    ICompanyNotificationPolicy,
+    ICompanyNotificationPolicyAdapter,
+} from "./CompanyNotificationPolicy.Interface";
+import { validatePermissionsByCompany, validateSessionUser } from "../../helpers/check";
+
+type FindCompanyPolicyParams = {
+    companyId: string;
+    sessionUser: string;
+};
+
+type UpsertCompanyPolicyParams = FindCompanyPolicyParams & {
+    data: Partial<
+        Omit<ICompanyNotificationPolicy, "id" | "companyId" | "createdAt" | "updatedAt">
+    >;
+};
+
+class CompanyNotificationPolicyManager {
+    policies: ICompanyNotificationPolicyAdapter;
+
+    constructor() {
+        this.policies = new CompanyNotificationPolicyAdapterMongoose();
+    }
+
+    public async findOne(
+        params: FindCompanyPolicyParams
+    ): Promise<ICompanyNotificationPolicy | null> {
+        await validateSessionUser({ sessionUser: params.sessionUser });
+        await validatePermissionsByCompany({
+            companyId: params.companyId,
+            sessionUser: params.sessionUser,
+        });
+
+        return this.policies.findOne({ companyId: params.companyId });
+    }
+
+    public async upsert(params: UpsertCompanyPolicyParams): Promise<ICompanyNotificationPolicy> {
+        await validateSessionUser({ sessionUser: params.sessionUser });
+        await validatePermissionsByCompany({
+            companyId: params.companyId,
+            sessionUser: params.sessionUser,
+        });
+
+        return this.policies.upsert(params.companyId, params.data);
+    }
+}
+
+const CompanyNotificationPolicy = new CompanyNotificationPolicyManager();
+
+export default CompanyNotificationPolicy;

server/src/Models/NotificationPolicies/NotificationJobService.ts

@@ -0,0 +1,280 @@
+import {
+    CreateJobParams,
+    NotificationChannel,
+} from "../NotificationJobs/NotificationJobs.Interface";
+import { NotificationJobsAdapterMongoose } from "../NotificationJobs/NotificationJobs.Adapter.Mongoose";
+import { PolicyResolver, ResolvedPolicy } from "./PolicyResolver";
+import dayjs from "dayjs";
+import utc from "dayjs/plugin/utc";
+
+dayjs.extend(utc);
+
+export interface CreateJobServiceParams {
+    companyId: string;
+    clientId: string;
+    appointmentId: string;
+    type: CreateJobParams["type"];
+    scheduledAt?: Date;
+    appointmentStart?: Date;
+    payload?: CreateJobParams["payload"];
+    reminderPayload?: CreateJobParams["payload"];
+}
+
+export class NotificationJobService {
+    private jobAdapter: NotificationJobsAdapterMongoose;
+    private policyResolver: PolicyResolver;
+
+    constructor() {
+        this.jobAdapter = new NotificationJobsAdapterMongoose();
+        this.policyResolver = new PolicyResolver();
+    }
+
+    async createJob(params: CreateJobServiceParams): Promise<any[]> {
+        const resolvedPolicy = await this.policyResolver.resolve(
+            params.companyId,
+            params.clientId
+        );
+
+        if (resolvedPolicy.channels.length === 0) {
+            return [];
+        }
+
+        const now = new Date();
+        const baseScheduledAt = params.scheduledAt || now;
+        const adjustedScheduledAt = this.adjustForQuietHours(
+            baseScheduledAt,
+            resolvedPolicy
+        );
+
+        const jobs: any[] = [];
+        for (const channel of resolvedPolicy.channels) {
+            const job = await this.jobAdapter.create({
+                companyId: params.companyId,
+                appointmentId: params.appointmentId,
+                clientId: params.clientId,
+                channel,
+                type: params.type,
+                scheduledAt: adjustedScheduledAt,
+                payload: params.payload,
+            });
+            jobs.push(job);
+        }
+
+        if (params.appointmentStart) {
+            const enabledReminderRules = (resolvedPolicy.reminderRules || []).filter(
+                (rule) => rule.enabled
+            );
+
+            for (const rule of enabledReminderRules) {
+                const reminderScheduledAt = this.adjustForQuietHours(
+                    dayjs(params.appointmentStart).subtract(rule.offset, "minute").toDate(),
+                    resolvedPolicy
+                );
+
+                if (reminderScheduledAt < now || reminderScheduledAt >= params.appointmentStart) {
+                    continue;
+                }
+
+                for (const channel of resolvedPolicy.channels) {
+                    const job = await this.jobAdapter.create({
+                        companyId: params.companyId,
+                        appointmentId: params.appointmentId,
+                        clientId: params.clientId,
+                        channel,
+                        type: "reminder",
+                        scheduledAt: reminderScheduledAt,
+                        payload: params.reminderPayload,
+                    });
+                    jobs.push(job);
+                }
+            }
+        }
+
+        return jobs;
+    }
+
+    async createImmediateJob(params: CreateJobServiceParams): Promise<any[]> {
+        const resolvedPolicy = await this.policyResolver.resolve(
+            params.companyId,
+            params.clientId
+        );
+
+        if (resolvedPolicy.channels.length === 0) {
+            return [];
+        }
+
+        const scheduledAt = params.scheduledAt || new Date();
+        const jobs: any[] = [];
+
+        for (const channel of resolvedPolicy.channels) {
+            const job = await this.jobAdapter.create({
+                companyId: params.companyId,
+                appointmentId: params.appointmentId,
+                clientId: params.clientId,
+                channel,
+                type: params.type,
+                scheduledAt,
+                payload: params.payload,
+            });
+            jobs.push(job);
+        }
+
+        return jobs;
+    }
+
+    async createMandatoryCreationJob(params: CreateJobServiceParams): Promise<any[]> {
+        const payloadChannels = this.getPayloadChannels(params.payload);
+        const channels = await this.policyResolver.resolveAvailableChannels(
+            params.companyId,
+            payloadChannels
+        );
+
+        if (channels.length === 0) {
+            return [];
+        }
+
+        const scheduledAt = params.scheduledAt || new Date();
+        const jobs: any[] = [];
+
+        for (const channel of channels) {
+            const job = await this.jobAdapter.create({
+                companyId: params.companyId,
+                appointmentId: params.appointmentId,
+                clientId: params.clientId,
+                channel,
+                type: "creation",
+                scheduledAt,
+                payload: params.payload,
+            });
+            jobs.push(job);
+        }
+
+        return jobs;
+    }
+
+    async createReminderJobs(params: CreateJobServiceParams): Promise<any[]> {
+        const resolvedPolicy = await this.policyResolver.resolve(
+            params.companyId,
+            params.clientId
+        );
+
+        if (!params.appointmentStart || resolvedPolicy.channels.length === 0) {
+            return [];
+        }
+
+        const now = new Date();
+        const jobs: any[] = [];
+        const enabledReminderRules = (resolvedPolicy.reminderRules || []).filter(
+            (rule) => rule.enabled
+        );
+
+        for (const rule of enabledReminderRules) {
+            const reminderScheduledAt = this.adjustForQuietHours(
+                dayjs(params.appointmentStart).subtract(rule.offset, "minute").toDate(),
+                resolvedPolicy
+            );
+
+            if (reminderScheduledAt < now || reminderScheduledAt >= params.appointmentStart) {
+                continue;
+            }
+
+            for (const channel of resolvedPolicy.channels) {
+                const job = await this.jobAdapter.create({
+                    companyId: params.companyId,
+                    appointmentId: params.appointmentId,
+                    clientId: params.clientId,
+                    channel,
+                    type: "reminder",
+                    scheduledAt: reminderScheduledAt,
+                    payload: params.reminderPayload,
+                });
+                jobs.push(job);
+            }
+        }
+
+        return jobs;
+    }
+
+    /**
+     * Cancel all pending jobs for an appointment.
+     * Called when an appointment is deleted or rescheduled.
+     */
+    async cancelByAppointment(appointmentId: string): Promise<void> {
+        return this.jobAdapter.cancelByAppointment(appointmentId);
+    }
+
+    private adjustForQuietHours(scheduledAt: Date, policy: ResolvedPolicy): Date {
+        if (!policy.quietHours?.from || !policy.quietHours?.to) {
+            return scheduledAt;
+        }
+
+        const scheduled = dayjs.utc(scheduledAt);
+        const fromHour = parseInt(policy.quietHours.from.split(":")[0], 10);
+        const fromMinute = parseInt(policy.quietHours.from.split(":")[1], 10);
+        const toHour = parseInt(policy.quietHours.to.split(":")[0], 10);
+        const toMinute = parseInt(policy.quietHours.to.split(":")[1], 10);
+
+        const scheduledHour = scheduled.hour();
+        const scheduledMinute = scheduled.minute();
+
+        const isInsideQuietHours = this.isTimeInQuietHours(
+            scheduledHour,
+            scheduledMinute,
+            fromHour,
+            fromMinute,
+            toHour,
+            toMinute
+        );
+
+        if (isInsideQuietHours) {
+            // Shift to quiet hours end
+            let adjusted = scheduled.hour(toHour).minute(toMinute).second(0);
+            // If quiet hours cross midnight, only the pre-midnight segment ends next day.
+            if (toHour < fromHour && scheduledHour >= fromHour) {
+                adjusted = adjusted.add(1, "day");
+            }
+            return adjusted.toDate();
+        }
+
+        return scheduledAt;
+    }
+
+    private getPayloadChannels(payload?: CreateJobParams["payload"]): NotificationChannel[] {
+        const channels: NotificationChannel[] = [];
+
+        if (payload?.email) {
+            channels.push("email");
+        }
+
+        if (payload?.phoneNumber) {
+            channels.push("whatsapp");
+        }
+
+        if (payload?.userId) {
+            channels.push("system");
+        }
+
+        return channels;
+    }
+
+    private isTimeInQuietHours(
+        hour: number,
+        minute: number,
+        fromHour: number,
+        fromMinute: number,
+        toHour: number,
+        toMinute: number
+    ): boolean {
+        const currentMinutes = hour * 60 + minute;
+        const fromMinutes = fromHour * 60 + fromMinute;
+        const toMinutes = toHour * 60 + toMinute;
+
+        if (fromMinutes < toMinutes) {
+            // Quiet hours within same day (e.g. 01:00-06:00)
+            return currentMinutes >= fromMinutes && currentMinutes < toMinutes;
+        } else {
+            // Quiet hours cross midnight (e.g. 22:00-07:00)
+            return currentMinutes >= fromMinutes || currentMinutes < toMinutes;
+        }
+    }
+}

server/src/Models/NotificationPolicies/PolicyResolver.ts

@@ -0,0 +1,173 @@
+import { NotificationChannel } from "../NotificationJobs/NotificationJobs.Interface";
+import { CompanyNotificationPolicyAdapterMongoose } from "./CompanyNotificationPolicy.Adapter.Mongoose";
+import { ClientNotificationPreferencesAdapterMongoose } from "./ClientNotificationPreferences.Adapter.Mongoose";
+import { ClientCompanyNotificationOverrideAdapterMongoose } from "./ClientCompanyNotificationOverride.Adapter.Mongoose";
+import { IClientNotificationPreferences } from "./ClientNotificationPreferences.Interface";
+import { IClientCompanyNotificationOverride } from "./ClientCompanyNotificationOverride.Interface";
+import { ICompanyNotificationPolicy } from "./CompanyNotificationPolicy.Interface";
+import PlanSubscriptionsList from "../PlanSubscriptions/PlanSubscriptons";
+import { PlanFeatures } from "../Plans/Plans.interface";
+import ClientsList from "../Clients/Clients";
+
+const DEFAULT_TIMEZONE = "America/Argentina/Buenos_Aires";
+const SYSTEM_DEFAULT_CHANNELS: NotificationChannel[] = ["whatsapp", "email", "system"];
+
+const PLAN_CHANNEL_MAP: Record<string, PlanFeatures> = {
+    whatsapp: PlanFeatures.WAP_NOTIFICATIONS,
+    email: PlanFeatures.MAIL_NOTIFICATIONS,
+};
+
+export interface ResolvedPolicy {
+    channels: NotificationChannel[];
+    timezone: string;
+    quietHours?: { from: string; to: string };
+    reminderRules?: { offset: number; enabled: boolean }[];
+}
+
+export class PolicyResolver {
+    private companyPolicyAdapter: CompanyNotificationPolicyAdapterMongoose;
+    private clientPreferencesAdapter: ClientNotificationPreferencesAdapterMongoose;
+    private clientCompanyOverrideAdapter: ClientCompanyNotificationOverrideAdapterMongoose;
+
+    constructor() {
+        this.companyPolicyAdapter = new CompanyNotificationPolicyAdapterMongoose();
+        this.clientPreferencesAdapter = new ClientNotificationPreferencesAdapterMongoose();
+        this.clientCompanyOverrideAdapter = new ClientCompanyNotificationOverrideAdapterMongoose();
+    }
+
+    async resolve(companyId: string, clientId: string): Promise<ResolvedPolicy> {
+        // Level 2: ClientCompanyNotificationOverride (per-client per-org)
+        const override = await this.clientCompanyOverrideAdapter.findOne({
+            clientId,
+            companyId,
+        });
+
+        const client = await ClientsList.clients.findOne({ _id: clientId });
+
+        // Level 3: ClientNotificationPreferences (user global)
+        const clientPrefs = client?.userId
+            ? await this.clientPreferencesAdapter.findOne({ userId: String(client.userId) })
+            : null;
+
+        // Level 4: CompanyNotificationPolicy (org defaults)
+        const companyPolicy = await this.companyPolicyAdapter.findOne({ companyId });
+
+        // Determine channels from cascade
+        let channels: NotificationChannel[];
+        let timezone: string;
+        let quietHours: ResolvedPolicy["quietHours"];
+        let reminderRules: ResolvedPolicy["reminderRules"];
+
+        if (override) {
+            channels = [...override.preferredChannels];
+        } else if (clientPrefs) {
+            channels = [...clientPrefs.preferredChannels];
+        } else if (companyPolicy) {
+            channels = [...companyPolicy.defaultChannels];
+        } else {
+            // Level 5: System defaults
+            channels = [...SYSTEM_DEFAULT_CHANNELS];
+        }
+
+        // Apply muted channels from the winning level only — do NOT merge across levels
+        const mutedChannels = this.getMutedChannels(override, clientPrefs, companyPolicy);
+        channels = channels.filter((ch) => !mutedChannels.includes(ch));
+
+        // Timezone and quiet hours from company policy
+        if (companyPolicy) {
+            timezone = companyPolicy.timezone;
+            quietHours = companyPolicy.quietHours;
+            reminderRules = companyPolicy.reminderRules;
+        } else {
+            timezone = DEFAULT_TIMEZONE;
+        }
+
+        // Level 1: Plan limits — filter channels by plan features
+        channels = await this.applyPlanLimits(companyId, channels);
+
+        return {
+            channels,
+            timezone,
+            quietHours,
+            reminderRules,
+        };
+    }
+
+    async resolveAvailableChannels(
+        companyId: string,
+        channels: NotificationChannel[]
+    ): Promise<NotificationChannel[]> {
+        const companyPolicy = await this.companyPolicyAdapter.findOne({ companyId });
+        const enabledChannels = companyPolicy
+            ? companyPolicy.defaultChannels
+            : SYSTEM_DEFAULT_CHANNELS;
+        const companyEnabledChannels = channels.filter((channel) =>
+            enabledChannels.includes(channel)
+        );
+
+        return this.applyPlanLimits(companyId, companyEnabledChannels);
+    }
+
+    /**
+     * Returns muted channels from the winning cascade level only.
+     * Per spec, muted channels are NOT merged across levels.
+     * The level that determines preferredChannels also determines mutedChannels.
+     */
+    private getMutedChannels(
+        override: IClientCompanyNotificationOverride | null,
+        clientPrefs: IClientNotificationPreferences | null,
+        companyPolicy: ICompanyNotificationPolicy | null
+    ): NotificationChannel[] {
+        if (override) {
+            // Override wins — use only override's muted channels
+            return override.mutedChannels || [];
+        }
+        if (clientPrefs) {
+            // Client prefs wins — use only clientPrefs' muted channels
+            return clientPrefs.mutedChannels || [];
+        }
+        if (companyPolicy) {
+            // Company policy wins — use only companyPolicy' muted channels
+            return companyPolicy.mutedChannels || [];
+        }
+        // System defaults — no muted channels
+        return [];
+    }
+
+    private async applyPlanLimits(
+        companyId: string,
+        channels: NotificationChannel[]
+    ): Promise<NotificationChannel[]> {
+        // Resolve the company owner's userId for plan feature checks
+        // Use lazy require to avoid circular dependency (PolicyResolver → CompaniesManager → Appointments → NotificationJobService → PolicyResolver)
+        const CompaniesManager = require("../Companies/Companies").default;
+        const company = await CompaniesManager.companies.findOne({ _id: companyId });
+        if (!company) {
+            // Company not found — return channels unchanged (fail-open)
+            return channels;
+        }
+
+        const ownerUserId = String(company.ownerId);
+        const filtered: NotificationChannel[] = [];
+
+        for (const channel of channels) {
+            const planFeature = PLAN_CHANNEL_MAP[channel];
+            if (!planFeature) {
+                // Channel has no plan restriction (e.g., system)
+                filtered.push(channel);
+                continue;
+            }
+
+            const canSend = await PlanSubscriptionsList.checkFeature({
+                userId: ownerUserId,
+                feature: planFeature,
+            });
+
+            if (canSend) {
+                filtered.push(channel);
+            }
+        }
+
+        return filtered;
+    }
+}

server/src/Models/NotificationPolicies/__tests__/NotificationJobService.test.ts

@@ -0,0 +1,511 @@
+import { NotificationJobStatus } from "../../NotificationJobs/NotificationJobs.Interface";
+
+// Mock all external dependencies
+jest.mock("../../NotificationJobs/NotificationJobs.Adapter.Mongoose", () => ({
+    NotificationJobsAdapterMongoose: jest.fn().mockImplementation(() => ({
+        create: jest.fn(),
+    })),
+}));
+
+jest.mock("../PolicyResolver", () => ({
+    PolicyResolver: jest.fn().mockImplementation(() => ({
+        resolve: jest.fn(),
+        resolveAvailableChannels: jest.fn(),
+    })),
+}));
+
+jest.mock("../../PlanSubscriptions/PlanSubscriptons", () => ({
+    __esModule: true,
+    default: {
+        checkFeature: jest.fn(),
+    },
+}));
+
+import { NotificationJobService } from "../NotificationJobService";
+import { ResolvedPolicy } from "../PolicyResolver";
+
+describe("NotificationJobService.createJob", () => {
+    let service: NotificationJobService;
+    let mockJobCreate: jest.Mock;
+    let mockResolverResolve: jest.Mock;
+    let mockResolveAvailableChannels: jest.Mock;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+        jest.useRealTimers();
+
+        service = new NotificationJobService();
+
+        mockJobCreate = (service as any).jobAdapter.create as jest.Mock;
+        mockResolverResolve = (service as any).policyResolver.resolve as jest.Mock;
+        mockResolveAvailableChannels = (service as any).policyResolver.resolveAvailableChannels as jest.Mock;
+    });
+
+    it("creates a job with resolved channels", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["whatsapp", "email"],
+            timezone: "America/Argentina/Buenos_Aires",
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({
+            id: "job-1",
+            status: NotificationJobStatus.PENDING,
+        });
+
+        const result = await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+        });
+
+        expect(mockResolverResolve).toHaveBeenCalledWith("company-1", "client-1");
+        expect(mockJobCreate).toHaveBeenCalledTimes(2); // one per channel
+        expect(result).toHaveLength(2);
+    });
+
+    it("creates reminder jobs for each enabled rule and resolved channel in addition to immediate jobs", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T14:00:00.000Z"));
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system", "email"],
+            timezone: "America/Argentina/Buenos_Aires",
+            reminderRules: [
+                { offset: 2, enabled: true },
+                { offset: 5, enabled: true },
+            ],
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({
+            id: "job-1",
+            status: NotificationJobStatus.PENDING,
+        });
+
+        const result = await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            appointmentStart: new Date("2026-07-21T14:30:00.000Z"),
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        const immediateJobs = createCalls.filter((job) => job.type === "creation");
+        const reminderJobs = createCalls.filter((job) => job.type === "reminder");
+
+        expect(mockJobCreate).toHaveBeenCalledTimes(6);
+        expect(result).toHaveLength(6);
+        expect(immediateJobs).toHaveLength(2);
+        expect(reminderJobs).toHaveLength(4);
+        expect(immediateJobs.map((job) => job.channel).sort()).toEqual(["email", "system"]);
+        expect(immediateJobs.map((job) => job.scheduledAt.toISOString())).toEqual([
+            "2026-07-21T14:00:00.000Z",
+            "2026-07-21T14:00:00.000Z",
+        ]);
+        expect(reminderJobs.map((job) => job.channel).sort()).toEqual([
+            "email",
+            "email",
+            "system",
+            "system",
+        ]);
+        expect(reminderJobs.map((job) => job.scheduledAt.toISOString()).sort()).toEqual([
+            "2026-07-21T14:25:00.000Z",
+            "2026-07-21T14:25:00.000Z",
+            "2026-07-21T14:28:00.000Z",
+            "2026-07-21T14:28:00.000Z",
+        ]);
+    });
+
+    it("passes reminder snapshot payload to scheduled reminder jobs", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T14:00:00.000Z"));
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["whatsapp", "email"],
+            timezone: "America/Argentina/Buenos_Aires",
+            reminderRules: [{ offset: 30, enabled: true }],
+        };
+        const payload = { message: "Creation body" };
+        const reminderPayload = {
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            companyOwnerId: "owner-1",
+            emailMessage: "Reminder email body",
+            wapMessage: "Reminder WAP body",
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            appointmentStart: new Date("2026-07-21T15:00:00.000Z"),
+            payload,
+            reminderPayload,
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(createCalls.filter((job) => job.type === "creation")).toEqual([
+            expect.objectContaining({ channel: "whatsapp", payload }),
+            expect.objectContaining({ channel: "email", payload }),
+        ]);
+        expect(createCalls.filter((job) => job.type === "reminder")).toEqual([
+            expect.objectContaining({ channel: "whatsapp", payload: reminderPayload }),
+            expect.objectContaining({ channel: "email", payload: reminderPayload }),
+        ]);
+    });
+
+    it("skips reminder jobs scheduled in the past", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T14:29:00.000Z"));
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system", "email"],
+            timezone: "America/Argentina/Buenos_Aires",
+            reminderRules: [
+                { offset: 2, enabled: true },
+                { offset: 5, enabled: true },
+            ],
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            appointmentStart: new Date("2026-07-21T14:30:00.000Z"),
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(createCalls.filter((job) => job.type === "creation")).toHaveLength(2);
+        expect(createCalls.filter((job) => job.type === "reminder")).toHaveLength(0);
+    });
+
+    it("skips reminder jobs adjusted by quiet hours after appointment start", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T20:00:00.000Z"));
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system", "email"],
+            timezone: "America/Argentina/Buenos_Aires",
+            quietHours: { from: "22:00", to: "07:00" },
+            reminderRules: [{ offset: 15, enabled: true }],
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            appointmentStart: new Date("2026-07-21T23:30:00.000Z"),
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(createCalls.filter((job) => job.type === "creation")).toHaveLength(2);
+        expect(createCalls.filter((job) => job.type === "reminder")).toHaveLength(0);
+    });
+
+    it("creates no jobs when resolved channels are empty", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: [],
+            timezone: "America/Argentina/Buenos_Aires",
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+
+        const result = await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+        });
+
+        expect(mockJobCreate).not.toHaveBeenCalled();
+        expect(result).toHaveLength(0);
+    });
+
+    it("creates mandatory creation jobs from available payload destinations without resolving reminder policy", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T14:00:00.000Z"));
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+        mockResolveAvailableChannels.mockResolvedValue(["email", "whatsapp"]);
+        const payload = {
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            companyOwnerId: "owner-1",
+            emailMessage: "Alta email",
+            wapMessage: "Alta WAP",
+        };
+
+        const result = await service.createMandatoryCreationJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            payload,
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(mockResolverResolve).not.toHaveBeenCalled();
+        expect(mockResolveAvailableChannels).toHaveBeenCalledWith("company-1", [
+            "email",
+            "whatsapp",
+        ]);
+        expect(result).toHaveLength(2);
+        expect(createCalls).toEqual([
+            expect.objectContaining({
+                channel: "email",
+                type: "creation",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+                payload,
+            }),
+            expect.objectContaining({
+                channel: "whatsapp",
+                type: "creation",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+                payload,
+            }),
+        ]);
+    });
+
+    it("does not create mandatory creation jobs for channels missing destination data", async () => {
+        mockResolveAvailableChannels.mockResolvedValue([]);
+
+        await service.createMandatoryCreationJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            payload: {
+                companyOwnerId: "owner-1",
+                emailMessage: "Alta email",
+                wapMessage: "Alta WAP",
+            },
+        });
+
+        expect(mockResolverResolve).not.toHaveBeenCalled();
+        expect(mockResolveAvailableChannels).toHaveBeenCalledWith("company-1", []);
+        expect(mockJobCreate).not.toHaveBeenCalled();
+    });
+
+    it("does not create mandatory creation jobs for unavailable channels", async () => {
+        mockResolveAvailableChannels.mockResolvedValue(["email"]);
+        const payload = {
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            companyOwnerId: "owner-1",
+        };
+
+        const result = await service.createMandatoryCreationJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            payload,
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(result).toHaveLength(1);
+        expect(createCalls).toEqual([
+            expect.objectContaining({ channel: "email", type: "creation", payload }),
+        ]);
+    });
+
+    it("keeps reminder jobs policy-aware when resolved channels are empty", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: [],
+            timezone: "America/Argentina/Buenos_Aires",
+            reminderRules: [{ offset: 30, enabled: true }],
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+
+        const result = await service.createReminderJobs({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "reminder",
+            appointmentStart: new Date("2026-07-21T15:00:00.000Z"),
+            reminderPayload: { email: "client@example.com" },
+        });
+
+        expect(mockResolverResolve).toHaveBeenCalledWith("company-1", "client-1");
+        expect(mockJobCreate).not.toHaveBeenCalled();
+        expect(result).toHaveLength(0);
+    });
+
+    it("adjusts scheduledAt for quiet hours crossing midnight", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system"],
+            timezone: "America/Argentina/Buenos_Aires",
+            quietHours: { from: "22:00", to: "07:00" },
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        // scheduledAt at 23:30 UTC — should be adjusted to 07:00 next day UTC
+        const scheduledAt = new Date("2026-07-21T23:30:00.000Z");
+
+        await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            scheduledAt,
+        });
+
+        const createCall = mockJobCreate.mock.calls[0][0];
+        // 23:30 is inside quiet hours (22:00-07:00), adjusted to 07:00 next day
+        expect(createCall.scheduledAt.getUTCHours()).toBe(7);
+        expect(createCall.scheduledAt.getUTCDate()).toBe(22); // next day
+    });
+
+    it("adjusts early morning quiet hours crossing midnight to the same day", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system"],
+            timezone: "America/Argentina/Buenos_Aires",
+            quietHours: { from: "22:00", to: "07:00" },
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            scheduledAt: new Date("2026-07-21T05:00:00.000Z"),
+        });
+
+        const createCall = mockJobCreate.mock.calls[0][0];
+        expect(createCall.scheduledAt.toISOString()).toBe("2026-07-21T07:00:00.000Z");
+    });
+
+    it("does not adjust scheduledAt when outside quiet hours", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system"],
+            timezone: "America/Argentina/Buenos_Aires",
+            quietHours: { from: "22:00", to: "07:00" },
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        // scheduledAt at 14:00 UTC — outside quiet hours (22:00-07:00)
+        const scheduledAt = new Date("2026-07-21T14:00:00.000Z");
+
+        await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "creation",
+            scheduledAt,
+        });
+
+        const createCall = mockJobCreate.mock.calls[0][0];
+        // 14:00 is outside quiet hours, should remain unchanged
+        expect(createCall.scheduledAt.getUTCHours()).toBe(14);
+        expect(createCall.scheduledAt.getUTCDate()).toBe(21);
+    });
+
+    it("passes appointmentId and type to job creation", async () => {
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system"],
+            timezone: "America/Argentina/Buenos_Aires",
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        const scheduledAt = new Date("2026-07-21T15:00:00.000Z");
+
+        await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-42",
+            type: "reminder",
+            scheduledAt,
+        });
+
+        const createCall = mockJobCreate.mock.calls[0][0];
+        expect(createCall.appointmentId).toBe("appt-42");
+        expect(createCall.type).toBe("reminder");
+        expect(createCall.companyId).toBe("company-1");
+        expect(createCall.clientId).toBe("client-1");
+    });
+
+    it("creates immediate jobs without reminder offsets", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T14:00:00.000Z"));
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system", "email"],
+            timezone: "America/Argentina/Buenos_Aires",
+            reminderRules: [{ offset: 30, enabled: true }],
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        const result = await service.createImmediateJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "reminder",
+            appointmentStart: new Date("2026-07-21T16:00:00.000Z"),
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(result).toHaveLength(2);
+        expect(mockJobCreate).toHaveBeenCalledTimes(2);
+        expect(createCalls).toEqual([
+            expect.objectContaining({
+                channel: "system",
+                type: "reminder",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+            }),
+            expect.objectContaining({
+                channel: "email",
+                type: "reminder",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+            }),
+        ]);
+    });
+
+    it("creates immediate cancellation jobs with snapshot payload for each resolved channel", async () => {
+        jest.useFakeTimers().setSystemTime(new Date("2026-07-21T14:00:00.000Z"));
+        const resolvedPolicy: ResolvedPolicy = {
+            channels: ["system", "email"],
+            timezone: "America/Argentina/Buenos_Aires",
+        };
+        const payload = {
+            email: "client@example.com",
+            phoneNumber: "5491112345678",
+            userId: "user-1",
+            companyOwnerId: "owner-1",
+            subject: "Turno cancelado en Barber Shop",
+            message: "Tu turno fue cancelado.",
+        };
+        mockResolverResolve.mockResolvedValue(resolvedPolicy);
+        mockJobCreate.mockResolvedValue({ id: "job-1" });
+
+        const result = await service.createJob({
+            companyId: "company-1",
+            clientId: "client-1",
+            appointmentId: "appt-1",
+            type: "cancellation",
+            scheduledAt: new Date(),
+            payload,
+        });
+
+        const createCalls = mockJobCreate.mock.calls.map((call) => call[0]);
+        expect(result).toHaveLength(2);
+        expect(createCalls).toEqual([
+            expect.objectContaining({
+                appointmentId: "appt-1",
+                channel: "system",
+                type: "cancellation",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+                payload,
+            }),
+            expect.objectContaining({
+                appointmentId: "appt-1",
+                channel: "email",
+                type: "cancellation",
+                scheduledAt: new Date("2026-07-21T14:00:00.000Z"),
+                payload,
+            }),
+        ]);
+    });
+});

server/src/Models/NotificationPolicies/__tests__/PolicyResolver.test.ts

@@ -0,0 +1,351 @@
+import { NotificationChannel } from "../../NotificationJobs/NotificationJobs.Interface";
+
+// Mock all external dependencies before importing the module under test
+jest.mock("../../PlanSubscriptions/PlanSubscriptons", () => ({
+    __esModule: true,
+    default: {
+        checkFeature: jest.fn(),
+    },
+}));
+
+jest.mock("../CompanyNotificationPolicy.Adapter.Mongoose", () => ({
+    CompanyNotificationPolicyAdapterMongoose: jest.fn().mockImplementation(() => ({
+        findOne: jest.fn(),
+    })),
+}));
+
+jest.mock("../ClientNotificationPreferences.Adapter.Mongoose", () => ({
+    ClientNotificationPreferencesAdapterMongoose: jest.fn().mockImplementation(() => ({
+        findOne: jest.fn(),
+    })),
+}));
+
+jest.mock("../ClientCompanyNotificationOverride.Adapter.Mongoose", () => ({
+    ClientCompanyNotificationOverrideAdapterMongoose: jest.fn().mockImplementation(() => ({
+        findOne: jest.fn(),
+    })),
+}));
+
+jest.mock("../../Companies/Companies", () => ({
+    __esModule: true,
+    default: {
+        companies: {
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+jest.mock("../../Clients/Clients", () => ({
+    __esModule: true,
+    default: {
+        clients: {
+            findOne: jest.fn(),
+        },
+    },
+}));
+
+import { PolicyResolver } from "../PolicyResolver";
+import PlanSubscriptionsList from "../../PlanSubscriptions/PlanSubscriptons";
+import CompaniesManager from "../../Companies/Companies";
+import ClientsList from "../../Clients/Clients";
+import { PlanFeatures } from "../../Plans/Plans.interface";
+
+describe("PolicyResolver", () => {
+    let resolver: PolicyResolver;
+    let mockCompanyPolicyFindOne: jest.Mock;
+    let mockClientPreferencesFindOne: jest.Mock;
+    let mockOverrideFindOne: jest.Mock;
+
+    beforeEach(() => {
+        jest.clearAllMocks();
+
+        resolver = new PolicyResolver();
+
+        // Access the mocked adapter instances
+        mockCompanyPolicyFindOne = (
+            resolver as any
+        ).companyPolicyAdapter.findOne as jest.Mock;
+        mockClientPreferencesFindOne = (
+            resolver as any
+        ).clientPreferencesAdapter.findOne as jest.Mock;
+        mockOverrideFindOne = (
+            resolver as any
+        ).clientCompanyOverrideAdapter.findOne as jest.Mock;
+
+        // Mock CompaniesManager to return a company with an ownerId
+        (CompaniesManager.companies.findOne as jest.Mock).mockResolvedValue({
+            _id: "company-1",
+            ownerId: "owner-user-1",
+        });
+        (ClientsList.clients.findOne as jest.Mock).mockResolvedValue({
+            _id: "client-1",
+            userId: "client-user-1",
+        });
+    });
+
+    it("returns system defaults when no policies exist", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue(null);
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).toEqual(
+            expect.arrayContaining(["whatsapp", "email", "system"])
+        );
+        expect(result.channels).toHaveLength(3);
+    });
+
+    it("uses company policy defaults when no client override exists", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["email" as NotificationChannel],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).toEqual(["email"]);
+    });
+
+    it("client override wins over company default", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["email" as NotificationChannel],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue({
+            clientId: "client-1",
+            companyId: "company-1",
+            preferredChannels: ["whatsapp" as NotificationChannel],
+            mutedChannels: [],
+        });
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).toEqual(["whatsapp"]);
+    });
+
+    it("client global preferences used when no override exists", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["whatsapp" as NotificationChannel, "email" as NotificationChannel],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        mockClientPreferencesFindOne.mockResolvedValue({
+            userId: "client-user-1",
+            preferredChannels: ["email" as NotificationChannel],
+            mutedChannels: [],
+        });
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).toEqual(["email"]);
+    });
+
+    it("excludes muted channels from override", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue(null);
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue({
+            clientId: "client-1",
+            companyId: "company-1",
+            preferredChannels: [
+                "whatsapp" as NotificationChannel,
+                "email" as NotificationChannel,
+            ],
+            mutedChannels: ["whatsapp" as NotificationChannel],
+        });
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).toEqual(["email"]);
+        expect(result.channels).not.toContain("whatsapp");
+    });
+
+    it("excludes muted channels from client preferences", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue(null);
+        mockClientPreferencesFindOne.mockResolvedValue({
+            userId: "client-user-1",
+            preferredChannels: [
+                "whatsapp" as NotificationChannel,
+                "email" as NotificationChannel,
+                "system" as NotificationChannel,
+            ],
+            mutedChannels: ["email" as NotificationChannel],
+        });
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).toEqual(
+            expect.arrayContaining(["whatsapp", "system"])
+        );
+        expect(result.channels).not.toContain("email");
+    });
+
+    it("loads global preferences by the appointment client's userId", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue(null);
+        mockClientPreferencesFindOne.mockResolvedValue({
+            userId: "client-user-1",
+            preferredChannels: ["system" as NotificationChannel],
+            mutedChannels: [],
+        });
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(ClientsList.clients.findOne).toHaveBeenCalledWith({ _id: "client-1" });
+        expect(mockClientPreferencesFindOne).toHaveBeenCalledWith({ userId: "client-user-1" });
+        expect(result.channels).toEqual(["system"]);
+    });
+
+    it("plan blocks WhatsApp when feature not available", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: [
+                "whatsapp" as NotificationChannel,
+                "email" as NotificationChannel,
+            ],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockImplementation(
+            async (params: { feature: string }) => {
+                if (params.feature === PlanFeatures.WAP_NOTIFICATIONS) return false;
+                return true;
+            }
+        );
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).not.toContain("whatsapp");
+        expect(result.channels).toContain("email");
+    });
+
+    it("plan blocks email when feature not available", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: [
+                "whatsapp" as NotificationChannel,
+                "email" as NotificationChannel,
+            ],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockImplementation(
+            async (params: { feature: string }) => {
+                if (params.feature === PlanFeatures.MAIL_NOTIFICATIONS) return false;
+                return true;
+            }
+        );
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).not.toContain("email");
+        expect(result.channels).toContain("whatsapp");
+    });
+
+    it("returns timezone from company policy", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["system" as NotificationChannel],
+            timezone: "America/New_York",
+            quietHours: { from: "22:00", to: "07:00" },
+        });
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.timezone).toBe("America/New_York");
+        expect(result.quietHours).toEqual({ from: "22:00", to: "07:00" });
+    });
+
+    it("returns default timezone when no company policy", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue(null);
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue(null);
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.timezone).toBe("America/Argentina/Buenos_Aires");
+    });
+
+    it("returns empty channels when all are muted via override", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue(null);
+        mockClientPreferencesFindOne.mockResolvedValue(null);
+        mockOverrideFindOne.mockResolvedValue({
+            clientId: "client-1",
+            companyId: "company-1",
+            preferredChannels: [
+                "whatsapp" as NotificationChannel,
+                "email" as NotificationChannel,
+                "system" as NotificationChannel,
+            ],
+            mutedChannels: [
+                "whatsapp" as NotificationChannel,
+                "email" as NotificationChannel,
+                "system" as NotificationChannel,
+            ],
+        });
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolve("company-1", "client-1");
+
+        expect(result.channels).toEqual([]);
+    });
+
+    it("resolves available channels from company defaults and plan limits without client preferences", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["whatsapp" as NotificationChannel, "email" as NotificationChannel],
+            mutedChannels: ["email" as NotificationChannel],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockResolvedValue(true);
+
+        const result = await resolver.resolveAvailableChannels("company-1", [
+            "whatsapp",
+            "email",
+            "system",
+        ]);
+
+        expect(result).toEqual(["whatsapp", "email"]);
+        expect(mockClientPreferencesFindOne).not.toHaveBeenCalled();
+        expect(mockOverrideFindOne).not.toHaveBeenCalled();
+    });
+
+    it("removes available channels disallowed by the owner plan", async () => {
+        mockCompanyPolicyFindOne.mockResolvedValue({
+            companyId: "company-1",
+            defaultChannels: ["whatsapp" as NotificationChannel, "email" as NotificationChannel],
+            timezone: "America/Argentina/Buenos_Aires",
+        });
+        (PlanSubscriptionsList.checkFeature as jest.Mock).mockImplementation(
+            async (params: { feature: string }) =>
+                params.feature !== PlanFeatures.WAP_NOTIFICATIONS
+        );
+
+        const result = await resolver.resolveAvailableChannels("company-1", [
+            "whatsapp",
+            "email",
+        ]);
+
+        expect(result).toEqual(["email"]);
+    });
+});

server/src/Models/PlanPayments/PlanPayments.Adapter.Mongoose.ts

@@ -0,0 +1,49 @@
+import { Document, Model, Schema, model } from "mongoose";
+import {
+    CreatePlanPaymentParams,
+    FindPlanPaymentsParams,
+    IPlanPayment,
+    IPlanPaymentsAdapter,
+} from "./PlanPayments.interface";
+
+export interface IPlanPaymentDocument extends Omit<IPlanPayment, "id">, Document {}
+
+export class PlanPaymentsAdapterMongoose implements IPlanPaymentsAdapter {
+    schema: Schema;
+    planPaymentList: Model<IPlanPaymentDocument>;
+
+    constructor() {
+        this.schema = new Schema({
+            userId: { type: Schema.Types.ObjectId, required: true, ref: "User" },
+            subscriptionId: { type: Schema.Types.ObjectId, required: true, ref: "PlanSuscription" },
+            amount: { type: Number, required: true, default: 0 },
+            paymentDate: { type: Date, required: true, default: Date.now },
+            paymentMethod: { type: String, required: false },
+            status: { type: String, required: true },
+            transactionId: { type: String, required: false },
+        });
+        this.schema.index({ transactionId: 1 }, { unique: true, sparse: true });
+
+        this.planPaymentList = model<IPlanPaymentDocument>("PlanPayment", this.schema);
+    }
+
+    public async find(filters: FindPlanPaymentsParams): Promise<IPlanPayment[]> {
+        return this.planPaymentList.find(filters).exec();
+    }
+
+    public async create(data: CreatePlanPaymentParams): Promise<IPlanPayment> {
+        return this.planPaymentList.create(data);
+    }
+
+    public async createIfMissingByTransactionId(data: CreatePlanPaymentParams): Promise<IPlanPayment> {
+        if (!data.transactionId) {
+            return this.create(data);
+        }
+
+        return this.planPaymentList.findOneAndUpdate(
+            { transactionId: data.transactionId },
+            { $setOnInsert: data },
+            { new: true, upsert: true, setDefaultsOnInsert: true }
+        ).exec();
+    }
+}

server/src/Models/PlanPayments/PlanPayments.interface.ts

@@ -1,7 +1,12 @@
 export type FindPlanPaymentsParams = {
     _id?: string;
+    userId?: string;
+    subscriptionId?: string;
+    transactionId?: string;
 };
 
+export type CreatePlanPaymentParams = Omit<IPlanPayment, "id">;
+
 export interface IPlanPayment {
     id?: string;
     userId: string; // Referencia al ID del usuario
@@ -15,9 +20,13 @@ export interface IPlanPayment {
 
 export interface IPlanPaymentsAdapter {
     find(filters: FindPlanPaymentsParams): Promise<IPlanPayment[]>;
+    create(data: CreatePlanPaymentParams): Promise<IPlanPayment>;
+    createIfMissingByTransactionId(data: CreatePlanPaymentParams): Promise<IPlanPayment>;
 }
 
 export interface IPlanPaymentsManager {
     planPayments: IPlanPaymentsAdapter;
     find(data: FindPlanPaymentsParams): Promise<IPlanPayment[]>;
+    create(data: CreatePlanPaymentParams): Promise<IPlanPayment>;
+    createIfMissingByTransactionId(data: CreatePlanPaymentParams): Promise<IPlanPayment>;
 }

server/src/Models/PlanPayments/PlanPayments.ts

@@ -0,0 +1,31 @@
+import { PlanPaymentsAdapterMongoose } from "./PlanPayments.Adapter.Mongoose";
+import {
+    CreatePlanPaymentParams,
+    FindPlanPaymentsParams,
+    IPlanPayment,
+    IPlanPaymentsManager,
+} from "./PlanPayments.interface";
+
+class PlanPaymentsManager implements IPlanPaymentsManager {
+    planPayments: PlanPaymentsAdapterMongoose;
+
+    constructor() {
+        this.planPayments = new PlanPaymentsAdapterMongoose();
+    }
+
+    public async find(data: FindPlanPaymentsParams): Promise<IPlanPayment[]> {
+        return this.planPayments.find(data);
+    }
+
+    public async create(data: CreatePlanPaymentParams): Promise<IPlanPayment> {
+        return this.planPayments.create(data);
+    }
+
+    public async createIfMissingByTransactionId(data: CreatePlanPaymentParams): Promise<IPlanPayment> {
+        return this.planPayments.createIfMissingByTransactionId(data);
+    }
+}
+
+const PlanPaymentsList = new PlanPaymentsManager();
+
+export default PlanPaymentsList;

server/src/Models/PlanSubscriptions/PlanSubscriptions.Adapter.Mongoose.ts

@@ -1,5 +1,4 @@
 
-import dayjs from "dayjs";
 import {
     FindPlanSuscripcionsParams,
     IPlanSuscriptionsAdapter,
@@ -38,6 +37,26 @@ export class PlanSuscriptionsAdapterMongoose implements IPlanSuscriptionsAdapter
             mpDateCreated: { type: Date, required: false },
             mpInitPoint: { type: String, required: false },
             mpPreferenceId: { type: String, required: false },
+            billingMonths: { type: Number, required: false },
+            pendingPaymentInitPoint: { type: String, required: false },
+            pendingPaymentPreferenceId: { type: String, required: false },
+            pendingPaymentBillingMonths: { type: Number, required: false },
+            pendingPaymentType: { type: String, required: false, enum: ["extension", "upgrade"] },
+            pendingPaymentPlanId: { type: Schema.Types.ObjectId, required: false, ref: "Plan" },
+            pendingPaymentCurrentPlanPrice: { type: Number, required: false },
+            pendingPaymentRequestedPlanPrice: { type: Number, required: false },
+            pendingPaymentProratedAmount: { type: Number, required: false },
+            pendingPaymentRemainingDays: { type: Number, required: false },
+            pendingPaymentPeriodEndDate: { type: Date, required: false },
+            lastPaymentStatus: { type: String, required: false, enum: ["rejected", "failed", "cancelled"] },
+            lastPaymentPreferenceId: { type: String, required: false },
+            lastPaymentAt: { type: Date, required: false },
+            lastPaymentType: { type: String, required: false, enum: ["new", "extension", "upgrade"] },
+            downgradedFromPlanId: { type: Schema.Types.ObjectId, required: false, ref: "Plan" },
+            downgradedFromPlanName: { type: String, required: false },
+            downgradedFromPlanCode: { type: String, required: false },
+            downgradedAt: { type: Date, required: false },
+            downgradeReason: { type: String, required: false, enum: ["expired"] },
         });
 
         this.planSuscriptionList = model<IPlanSuscriptionDocument>("PlanSuscription", this.schema);
@@ -54,20 +73,32 @@ export class PlanSuscriptionsAdapterMongoose implements IPlanSuscriptionsAdapter
     public async findOne(
         filters: FindPlanSuscripcionsParams
     ): Promise<IPlanSuscriptionDocument | null> {
-        let subscription = await this.planSuscriptionList
-            .findOne({ userId: filters.sessionUser })
-            .exec();
+        const searchCriteria: Record<string, unknown> = {};
+
+        if (filters.sessionUser) {
+            searchCriteria.userId = filters.sessionUser;
+        }
+
+        if (filters.mpPreferenceId) {
+            searchCriteria.mpPreferenceId = filters.mpPreferenceId;
+        }
+
+        if (filters.mpStatus) {
+            searchCriteria.mpStatus = filters.mpStatus;
+        }
+
+        let subscription = await this.planSuscriptionList.findOne(searchCriteria).exec();
 
         if (!subscription) {
             return null;
         }
 
-        const dateNow = dayjs(new Date());
-        const dateEnd = dayjs(subscription.endDate);
+        const dateNow = new Date();
+        const dateEnd = new Date(subscription.endDate);
 
         try {
             if (subscription.mpPreferenceId) {
-                if (dateNow.isAfter(dateEnd)) {
+                if (dateNow > dateEnd) {
                     if (subscription.mpStatus == MP_SUBS_STATUS.CANCELLED) {
                         subscription.mpPreferenceId = "";
                         subscription.isActive = false;
@@ -77,17 +108,7 @@ export class PlanSuscriptionsAdapterMongoose implements IPlanSuscriptionsAdapter
                         await subscription.save();
                         return subscription;
                     }
-                    // Without subscriptions, we wait for the webhook to update the status.
-                    // If it's expired and not updated by webhook, we just cancel it.
-                    if (subscription.mpStatus === MP_SUBS_STATUS.PENDING) {
-                        subscription.mpPreferenceId = "";
-                        subscription.isActive = false;
-                        subscription.autoRenew = false;
-                        subscription.mpStatus = MP_SUBS_STATUS.CANCELLED;
-                        subscription.mpInitPoint = "";
-                        await subscription.save();
-                        return subscription;
-                    }
+                    // Pending Checkout Preferences do not consume paid time; webhook decides the final status.
                 }
             }
         } catch (e) {

server/src/Models/PlanSubscriptions/PlanSubscriptions.interface.ts

@@ -3,6 +3,8 @@ import { IPlanSuscriptionDocument } from "./PlanSubscriptions.Adapter.Mongoose";
 
 export type FindPlanSuscripcionsParams = {
     sessionUser: string;
+    mpPreferenceId?: string;
+    mpStatus?: string;
 };
 
 export type CreatePlanSuscriptionParams = {
@@ -11,6 +13,7 @@ export type CreatePlanSuscriptionParams = {
     mpPlanId: string;
     startDate: Date;
     endDate: Date;
+    isActive?: boolean;
     autoRenew: boolean;
     mpPayerId?: number;
     mpPayerEmail?: string;
@@ -18,6 +21,26 @@ export type CreatePlanSuscriptionParams = {
     mpDateCreated?: Date;
     mpInitPoint?: string;
     mpPreferenceId?: string;
+    billingMonths?: number;
+    pendingPaymentInitPoint?: string;
+    pendingPaymentPreferenceId?: string;
+    pendingPaymentBillingMonths?: number;
+    pendingPaymentType?: "extension" | "upgrade";
+    pendingPaymentPlanId?: string;
+    pendingPaymentCurrentPlanPrice?: number;
+    pendingPaymentRequestedPlanPrice?: number;
+    pendingPaymentProratedAmount?: number;
+    pendingPaymentRemainingDays?: number;
+    pendingPaymentPeriodEndDate?: Date;
+    lastPaymentStatus?: LastPlanPaymentStatus;
+    lastPaymentPreferenceId?: string;
+    lastPaymentAt?: Date;
+    lastPaymentType?: LastPlanPaymentType;
+    downgradedFromPlanId?: string;
+    downgradedFromPlanName?: string;
+    downgradedFromPlanCode?: string;
+    downgradedAt?: Date;
+    downgradeReason?: DowngradeReason;
 };
 
 export type CancellPlanSuscriptionParams = {
@@ -47,6 +70,7 @@ export type MPPreApprovalResponse = {
 
 export type ToFreePlanParams = {
     sessionUser: string;
+    downgradeReason?: DowngradeReason;
 };
 
 export type ToMpParams = {
@@ -68,6 +92,23 @@ export type GetSubscriptionInitPointParams = {
     sessionUser: string;
 };
 
+export type VerifyPendingPlanPaymentParams = {
+    sessionUser: string;
+};
+
+export type VerifyPendingPlanPaymentResponse = {
+    status: "approved" | "pending" | "not_found" | "rejected" | "failed" | "cancelled";
+    approved: boolean;
+    message: string;
+    subscriptionId?: string;
+    paymentId?: string;
+    paymentType?: "new" | "extension" | "upgrade";
+};
+
+export type LastPlanPaymentStatus = "rejected" | "failed" | "cancelled";
+export type LastPlanPaymentType = "new" | "extension" | "upgrade";
+export type DowngradeReason = "expired";
+
 export interface GetSuscriptionInitPointResponse {
     init_point: string;
 }
@@ -88,6 +129,26 @@ export interface IPlanSuscription {
     mpDateCreated: Date; // Fecha de creación de la suscripción en MercadoPago.
     mpInitPoint: string; // URL de inicio de la suscripción en MercadoPago.
     mpPreferenceId: string; // ID de la preferencia en MercadoPago.
+    billingMonths?: number; // Cantidad de meses comprados para pagos únicos.
+    pendingPaymentInitPoint?: string; // URL de pago pendiente para extender el plan actual.
+    pendingPaymentPreferenceId?: string; // ID de preferencia pendiente para extender el plan actual.
+    pendingPaymentBillingMonths?: number; // Meses pendientes de acreditar al aprobarse la extensión.
+    pendingPaymentType?: "extension" | "upgrade";
+    pendingPaymentPlanId?: string;
+    pendingPaymentCurrentPlanPrice?: number;
+    pendingPaymentRequestedPlanPrice?: number;
+    pendingPaymentProratedAmount?: number;
+    pendingPaymentRemainingDays?: number;
+    pendingPaymentPeriodEndDate?: Date;
+    lastPaymentStatus?: LastPlanPaymentStatus;
+    lastPaymentPreferenceId?: string;
+    lastPaymentAt?: Date;
+    lastPaymentType?: LastPlanPaymentType;
+    downgradedFromPlanId?: string;
+    downgradedFromPlanName?: string;
+    downgradedFromPlanCode?: string;
+    downgradedAt?: Date;
+    downgradeReason?: DowngradeReason;
 }
 
 export interface ISubscriptionInfo {
@@ -99,6 +160,18 @@ export interface ISubscriptionInfo {
     autoRenew: boolean;
     mpStatus: string;
     mpDateCreated: Date;
+    pendingPaymentInitPoint?: string;
+    pendingPaymentPreferenceId?: string;
+    pendingPaymentType?: "extension" | "upgrade";
+    lastPaymentStatus?: LastPlanPaymentStatus;
+    lastPaymentPreferenceId?: string;
+    lastPaymentAt?: Date;
+    lastPaymentType?: LastPlanPaymentType;
+    downgradedFromPlanId?: string;
+    downgradedFromPlanName?: string;
+    downgradedFromPlanCode?: string;
+    downgradedAt?: Date;
+    downgradeReason?: DowngradeReason;
 }
 
 export interface IPlanSuscriptionsAdapter {

server/src/Models/PlanSubscriptions/PlanSubscriptions.pricing.ts

@@ -0,0 +1,11 @@
+const DEFAULT_BILLING_PERIOD_DAYS = 30;
+
+export function calculateProratedUpgradeAmount(
+    currentPlanPrice: number,
+    requestedPlanPrice: number,
+    remainingDays: number,
+    billingPeriodDays = DEFAULT_BILLING_PERIOD_DAYS
+): number {
+    const dailyDifference = (requestedPlanPrice - currentPlanPrice) / billingPeriodDays;
+    return Math.round(dailyDifference * remainingDays * 100) / 100;
+}

server/src/Models/PlanSubscriptions/PlanSubscriptons.ts

@@ -23,7 +23,6 @@ import {
 import axios from "axios";
 import PlansList from "../../Models/Plans/Plans";
 import dayjs from "dayjs";
-import isSameOrAfter from "dayjs/plugin/isSameOrAfter";
 import "dayjs/locale/es";
 import { isNull } from "../../helpers/IsNull";
 import { PlanFeatures } from "../Plans/Plans.interface";
@@ -31,9 +30,11 @@ import { NotificationsManager } from "../Notifications/Notifications";
 import WapServerList from "../WapServer/WapServer";
 import CompaniesList from "../Companies/Companies";
 import { NotificationType } from "../../Models/SystemNotifications/SystemNotification.Interface";
+import { calculateProratedUpgradeAmount } from "./PlanSubscriptions.pricing";
 
 dayjs.locale("es");
-dayjs.extend(isSameOrAfter);
+
+const DAY_MS = 24 * 60 * 60 * 1000;
 
 class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
     planSuscriptions: PlanSuscriptionsAdapterMongoose;
@@ -42,6 +43,24 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
         this.planSuscriptions = new PlanSuscriptionsAdapterMongoose();
     }
 
+    private shouldDowngradeExpiredSubscription(subscription: IPlanSuscriptionDocument): boolean {
+        return subscription.mpStatus === MP_SUBS_STATUS.AUTHORIZED || subscription.mpStatus === MP_SUBS_STATUS.CANCELLED;
+    }
+
+    private buildMercadoPagoBackUrl(returnStatus: "success" | "failure" | "pending"): string {
+        const backUrl = process.env.MP_BACK_URL || "";
+        if (!backUrl) return backUrl;
+
+        try {
+            const url = new URL(backUrl);
+            url.searchParams.set("mp_return", returnStatus);
+            return url.toString();
+        } catch {
+            const separator = backUrl.includes("?") ? "&" : "?";
+            return `${backUrl}${separator}mp_return=${returnStatus}`;
+        }
+    }
+
     public async getInitPoint(
         data: GetSubscriptionInitPointParams
     ): Promise<GetSuscriptionInitPointResponse> {
@@ -135,8 +154,9 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
                     planId: data.planId,
                     mpPlanId: data.planId,
                     startDate: subscriptionStartDate.toDate(),
-                    endDate: subscriptionStartDate.clone().add(data.months || 1, "months").toDate(),
-                    autoRenew: true,
+                    endDate: subscriptionStartDate.clone().add(10, "years").toDate(),
+                    autoRenew: false,
+                    mpStatus: "",
                     mpInitPoint: "/landing/dashboard",
                 });
             } else if (plan.price > 0) {
@@ -168,8 +188,16 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
                 
                 if (subscription) {
                     const subscriptionStartDate = dayjs(new Date());
-                    subscription.endDate = subscriptionStartDate.clone().add(data.months || 1, "months").toDate();
+                    subscription.startDate = subscriptionStartDate.toDate();
+                    subscription.endDate = subscriptionStartDate.clone().add(10, "years").toDate();
+                    subscription.autoRenew = false;
+                    subscription.mpStatus = "";
                     subscription.mpInitPoint = dashboardUrl || "";
+                    subscription.downgradedFromPlanId = undefined;
+                    subscription.downgradedFromPlanName = undefined;
+                    subscription.downgradedFromPlanCode = undefined;
+                    subscription.downgradedAt = undefined;
+                    subscription.downgradeReason = undefined;
                     await subscription.save();
                 }
             } else {
@@ -182,6 +210,23 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
                         months: data.months || 1,
                     });
                 } else {
+                    const isActivePaidSubscription =
+                        actualPlan.price > 0 &&
+                        (subscription.mpStatus === MP_SUBS_STATUS.AUTHORIZED ||
+                            subscription.mpStatus === MP_SUBS_STATUS.CANCELLED) &&
+                        dayjs(subscription.endDate).isAfter(new Date());
+
+                    if (isActivePaidSubscription && actualPlan.id !== data.planId) {
+                        if (plan.price <= actualPlan.price) {
+                            throw new Error("No se puede cambiar a un plan igual o inferior desde esta ruta de actualización.");
+                        }
+
+                        subscription = await this.toMP({
+                            planId: data.planId,
+                            sessionUser: data.sessionUser,
+                            months: data.months || 1,
+                        });
+                    } else {
                     if (subscription.mpStatus != MP_SUBS_STATUS.CANCELLED && actualPlan.id !== data.planId) {
                         throw new Error(
                             "No se puede cambiar el plan, ya que el usuario ya tiene una suscripción activa. Para cambiarlo primero debes cancelar tu plan actual."
@@ -193,6 +238,7 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
                         sessionUser: data.sessionUser,
                         months: data.months || 1,
                     });
+                    }
                 }
             }
         }
@@ -227,7 +273,7 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
         }
 
         try {
-            const subscriptionStartDate = dayjs(new Date());
+            const preferenceDate = dayjs(new Date());
 
             let discount = 0;
             if (data.months === 3) discount = plan.discount3Months || 0;
@@ -237,21 +283,74 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
             const totalPrice = plan.price * data.months;
             const finalPrice = totalPrice - (totalPrice * (discount / 100));
 
+            const currentSubscription = await this.planSuscriptions.findOne({
+                sessionUser: data.sessionUser,
+            });
+
+            const currentPlan = currentSubscription
+                ? await PlansList.plans.findOne({ _id: String(currentSubscription.planId) })
+                : null;
+
+            const isUpgradePayment =
+                currentSubscription &&
+                currentPlan &&
+                String(currentSubscription.planId) !== String(data.planId) &&
+                currentPlan.price > 0 &&
+                plan.price > currentPlan.price &&
+                (currentSubscription.mpStatus === MP_SUBS_STATUS.AUTHORIZED ||
+                    currentSubscription.mpStatus === MP_SUBS_STATUS.CANCELLED) &&
+                dayjs(currentSubscription.endDate).isAfter(preferenceDate);
+
+            const remainingDays = isUpgradePayment
+                ? Math.max(0, Math.ceil((new Date(currentSubscription.endDate).getTime() - preferenceDate.toDate().getTime()) / DAY_MS))
+                : 0;
+            const proratedAmount = isUpgradePayment
+                ? calculateProratedUpgradeAmount(currentPlan.price, plan.price, remainingDays)
+                : 0;
+
+            if (isUpgradePayment && remainingDays <= 0) {
+                throw new Error("No se puede actualizar el plan porque la suscripción actual no tiene días restantes.");
+            }
+
+            if (
+                currentSubscription?.pendingPaymentPreferenceId &&
+                currentSubscription.pendingPaymentInitPoint
+            ) {
+                if (String(currentSubscription.pendingPaymentPlanId || currentSubscription.planId) === String(data.planId)) {
+                    return currentSubscription;
+                }
+
+                throw new Error("Ya tenés un pago pendiente para tu plan. Verificalo o esperá a que se actualice antes de intentar otro cambio.");
+            }
+
+            if (
+                currentSubscription &&
+                String(currentSubscription.planId) === String(data.planId) &&
+                (currentSubscription.mpStatus === MP_SUBS_STATUS.AUTHORIZED ||
+                    currentSubscription.mpStatus === MP_SUBS_STATUS.CANCELLED) &&
+                currentSubscription.pendingPaymentPreferenceId &&
+                currentSubscription.pendingPaymentInitPoint
+            ) {
+                return currentSubscription;
+            }
+
             const response = await axios.post(
                 "https://api.mercadopago.com/checkout/preferences",
                 {
                     items: [
                         {
-                            title: "TurnosXpress.com.ar - Plan " + plan.name + " (" + data.months + " meses)",
+                            title: isUpgradePayment
+                                ? "TurnosXpress.com.ar - Upgrade al plan " + plan.name
+                                : "TurnosXpress.com.ar - Plan " + plan.name + " (" + data.months + " meses)",
                             quantity: 1,
                             currency_id: "ARS",
-                            unit_price: finalPrice
+                            unit_price: isUpgradePayment ? proratedAmount : finalPrice
                         }
                     ],
                     back_urls: {
-                        success: process.env.MP_BACK_URL,
-                        failure: process.env.MP_BACK_URL,
-                        pending: process.env.MP_BACK_URL
+                        success: this.buildMercadoPagoBackUrl("success"),
+                        failure: this.buildMercadoPagoBackUrl("failure"),
+                        pending: this.buildMercadoPagoBackUrl("pending")
                     },
                     auto_return: "approved",
                     payer: {
@@ -270,20 +369,102 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
 
             const subscriptionData = response.data;
 
-            this.planSuscriptions.delete({ sessionUser: data.sessionUser });
+            if (isUpgradePayment && currentSubscription && currentPlan) {
+                currentSubscription.pendingPaymentInitPoint = subscriptionData.init_point;
+                currentSubscription.pendingPaymentPreferenceId = subscriptionData.id;
+                currentSubscription.pendingPaymentBillingMonths = undefined;
+                currentSubscription.pendingPaymentType = "upgrade";
+                currentSubscription.pendingPaymentPlanId = data.planId;
+                currentSubscription.pendingPaymentCurrentPlanPrice = currentPlan.price;
+                currentSubscription.pendingPaymentRequestedPlanPrice = plan.price;
+                currentSubscription.pendingPaymentProratedAmount = proratedAmount;
+                currentSubscription.pendingPaymentRemainingDays = remainingDays;
+                currentSubscription.pendingPaymentPeriodEndDate = currentSubscription.endDate;
+                currentSubscription.lastPaymentStatus = undefined;
+                currentSubscription.lastPaymentPreferenceId = undefined;
+                currentSubscription.lastPaymentAt = undefined;
+                currentSubscription.lastPaymentType = undefined;
+                currentSubscription.downgradedFromPlanId = undefined;
+                currentSubscription.downgradedFromPlanName = undefined;
+                currentSubscription.downgradedFromPlanCode = undefined;
+                currentSubscription.downgradedAt = undefined;
+                currentSubscription.downgradeReason = undefined;
+                currentSubscription.mpInitPoint = subscriptionData.init_point;
+                await currentSubscription.save();
+
+                await NotificationsManager.sendSystemNotification({
+                    userId: String(data.sessionUser),
+                    subject: "Se ha creado una actualización de suscripción",
+                    message: `Se ha creado una actualización al plan ${plan.name}.`,
+                    type: NotificationType.BILLING,
+                    code: String(currentSubscription._id)
+                });
+
+                return currentSubscription;
+            }
+
+            if (
+                currentSubscription &&
+                String(currentSubscription.planId) === String(data.planId) &&
+                (currentSubscription.mpStatus === MP_SUBS_STATUS.AUTHORIZED ||
+                    currentSubscription.mpStatus === MP_SUBS_STATUS.CANCELLED)
+            ) {
+                currentSubscription.pendingPaymentInitPoint = subscriptionData.init_point;
+                currentSubscription.pendingPaymentPreferenceId = subscriptionData.id;
+                currentSubscription.pendingPaymentBillingMonths = data.months;
+                currentSubscription.pendingPaymentType = "extension";
+                currentSubscription.lastPaymentStatus = undefined;
+                currentSubscription.lastPaymentPreferenceId = undefined;
+                currentSubscription.lastPaymentAt = undefined;
+                currentSubscription.lastPaymentType = undefined;
+                currentSubscription.downgradedFromPlanId = undefined;
+                currentSubscription.downgradedFromPlanName = undefined;
+                currentSubscription.downgradedFromPlanCode = undefined;
+                currentSubscription.downgradedAt = undefined;
+                currentSubscription.downgradeReason = undefined;
+                currentSubscription.mpInitPoint = subscriptionData.init_point;
+                await currentSubscription.save();
+
+                await NotificationsManager.sendSystemNotification({
+                    userId: String(data.sessionUser),
+                    subject: "Se ha creado una nueva extensión de suscripción",
+                    message: `Se ha creado una nueva extensión para el plan ${plan.name}.`,
+                    type: NotificationType.BILLING,
+                    code: String(currentSubscription._id)
+                });
+
+                return currentSubscription;
+            }
+
+            await this.planSuscriptions.delete({ sessionUser: data.sessionUser });
 
             const subscription = await this.planSuscriptions.create({
                 userId: data.sessionUser,
                 planId: data.planId,
                 mpPlanId: data.planId,
-                startDate: subscriptionStartDate.toDate(),
-                endDate: subscriptionStartDate.clone().add(data.months, "months").toDate(),
+                startDate: preferenceDate.toDate(),
+                endDate: preferenceDate.toDate(),
+                isActive: false,
                 autoRenew: false,
                 mpPayerEmail: sessionUser.mpPayerEmail,
                 mpStatus: MP_SUBS_STATUS.PENDING,
                 mpDateCreated: new Date(),
                 mpInitPoint: subscriptionData.init_point,
                 mpPreferenceId: subscriptionData.id,
+                billingMonths: data.months,
+                pendingPaymentInitPoint: "",
+                pendingPaymentPreferenceId: "",
+                pendingPaymentBillingMonths: undefined,
+                pendingPaymentType: undefined,
+                lastPaymentStatus: undefined,
+                lastPaymentPreferenceId: undefined,
+                lastPaymentAt: undefined,
+                lastPaymentType: undefined,
+                downgradedFromPlanId: undefined,
+                downgradedFromPlanName: undefined,
+                downgradedFromPlanCode: undefined,
+                downgradedAt: undefined,
+                downgradeReason: undefined,
             });
 
             await NotificationsManager.sendSystemNotification({
@@ -330,18 +511,29 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
                 // We just cancel it locally if not paid, or change to free plan if paid.
             }
 
-            const dateNow = dayjs(new Date()).endOf("day");
-            const dateEnd = dayjs(subscription.endDate);
+            const dateNow = new Date();
+            const dateEnd = new Date(subscription.endDate);
 
-            if (dateNow.isSameOrAfter(dateEnd)) {
-                this.toFreePlan({
+            if (dateNow > dateEnd) {
+                await this.toFreePlan({
                     sessionUser: data.sessionUser,
+                    downgradeReason: "expired",
                 });
             } else {
                 subscription.mpStatus = MP_SUBS_STATUS.CANCELLED;
                 subscription.mpInitPoint = "";
                 subscription.mpPayerEmail = "";
                 subscription.mpPayerId = -1;
+                subscription.pendingPaymentInitPoint = "";
+                subscription.pendingPaymentPreferenceId = "";
+                subscription.pendingPaymentBillingMonths = undefined;
+                subscription.pendingPaymentType = undefined;
+                subscription.pendingPaymentPlanId = undefined;
+                subscription.pendingPaymentCurrentPlanPrice = undefined;
+                subscription.pendingPaymentRequestedPlanPrice = undefined;
+                subscription.pendingPaymentProratedAmount = undefined;
+                subscription.pendingPaymentRemainingDays = undefined;
+                subscription.pendingPaymentPeriodEndDate = undefined;
                 await subscription.save();
             }
         } catch (error) {
@@ -400,12 +592,43 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
 
         //console.log("guardando el plan gratuito...");
         //try {
+        const downgradedFromPlan = data.downgradeReason === "expired"
+            ? await PlansList.plans.findOne({ _id: String(subscription.planId) })
+            : null;
+
         console.log("cambiando al free plan:", freePlan.id);
         subscription.planId = freePlan.id;
         subscription.mpStatus = "";
         subscription.isActive = true;
+        subscription.autoRenew = false;
         subscription.mpInitPoint = "";
         subscription.mpPreferenceId = "";
+        subscription.billingMonths = undefined;
+        subscription.pendingPaymentInitPoint = "";
+        subscription.pendingPaymentPreferenceId = "";
+        subscription.pendingPaymentBillingMonths = undefined;
+        subscription.pendingPaymentType = undefined;
+        subscription.pendingPaymentPlanId = undefined;
+        subscription.pendingPaymentCurrentPlanPrice = undefined;
+        subscription.pendingPaymentRequestedPlanPrice = undefined;
+        subscription.pendingPaymentProratedAmount = undefined;
+        subscription.pendingPaymentRemainingDays = undefined;
+        subscription.pendingPaymentPeriodEndDate = undefined;
+        subscription.startDate = new Date();
+        subscription.endDate = dayjs(new Date()).add(10, "years").toDate();
+        if (data.downgradeReason === "expired" && downgradedFromPlan) {
+            subscription.downgradedFromPlanId = String(downgradedFromPlan.id || downgradedFromPlan._id);
+            subscription.downgradedFromPlanName = downgradedFromPlan.name;
+            subscription.downgradedFromPlanCode = downgradedFromPlan.code;
+            subscription.downgradedAt = new Date();
+            subscription.downgradeReason = "expired";
+        } else {
+            subscription.downgradedFromPlanId = undefined;
+            subscription.downgradedFromPlanName = undefined;
+            subscription.downgradedFromPlanCode = undefined;
+            subscription.downgradedAt = undefined;
+            subscription.downgradeReason = undefined;
+        }
 
         await subscription.save();
         //  console.log("plan gratuito guardado:", freePlan.id);
@@ -430,6 +653,15 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
             autoRenew: subscription.autoRenew,
             mpStatus: subscription.mpStatus,
             mpDateCreated: subscription.mpDateCreated,
+            lastPaymentStatus: subscription.lastPaymentStatus,
+            lastPaymentPreferenceId: subscription.lastPaymentPreferenceId,
+            lastPaymentAt: subscription.lastPaymentAt,
+            lastPaymentType: subscription.lastPaymentType,
+            downgradedFromPlanId: subscription.downgradedFromPlanId,
+            downgradedFromPlanName: subscription.downgradedFromPlanName,
+            downgradedFromPlanCode: subscription.downgradedFromPlanCode,
+            downgradedAt: subscription.downgradedAt,
+            downgradeReason: subscription.downgradeReason,
         };
 
         io.to(`user:${String(subscription.userId)}`).emit("suscription_status_updated", susInfo);
@@ -446,15 +678,14 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
             return null;
         }
 
-        const dateNow = dayjs(new Date()).endOf("day");
-        const dateEnd = dayjs(subscription.endDate);
+        const dateNow = new Date();
+        const dateEnd = new Date(subscription.endDate);
 
-        if (dateNow.isSameOrAfter(dateEnd)) {
-            if (subscription.mpStatus === MP_SUBS_STATUS.CANCELLED) {
-                this.toFreePlan({
-                    sessionUser: data.sessionUser,
-                });
-            }
+        if (dateNow > dateEnd && this.shouldDowngradeExpiredSubscription(subscription)) {
+            await this.toFreePlan({
+                sessionUser: data.sessionUser,
+                downgradeReason: "expired",
+            });
         }
 
         return await this.planSuscriptions.findOne(data);
@@ -469,26 +700,30 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
             return null;
         }
 
-        const dateNow = dayjs(new Date()).endOf("day");
-        const dateEnd = dayjs(subscription.endDate);
+        const dateNow = new Date();
+        const dateEnd = new Date(subscription.endDate);
 
-        if (dateNow.isSameOrAfter(dateEnd)) {
-            //Esta condicion era la culpable de que todo el tiempo se queria aplicar el free plan.
-            //Ya que la fecha de finalizacion queda guardada en la base de datos a pesar de que ya no se use.
-            if (
-                subscription.mpStatus !== MP_SUBS_STATUS.AUTHORIZED &&
-                subscription.mpStatus !== ""
-            ) {
-                this.toFreePlan({
-                    sessionUser: data.sessionUser,
-                });
-            }
+        if (dateNow > dateEnd && this.shouldDowngradeExpiredSubscription(subscription)) {
+            await this.toFreePlan({
+                sessionUser: data.sessionUser,
+                downgradeReason: "expired",
+            });
+            return this.getSubscriptionByUser(data);
         }
 
-        const plan = await PlansList.plans.findOne({
+        let plan = await PlansList.findOne({
             _id: subscription.planId,
         });
 
+        const isPendingPaidSubscription = subscription.mpStatus === MP_SUBS_STATUS.PENDING && plan.price > 0;
+
+        if (!isPendingPaidSubscription && (!subscription.isActive || subscription.mpStatus === MP_SUBS_STATUS.PENDING)) {
+            const freePlan = await PlansList.findOne({ price: 0 });
+            if (freePlan) {
+                plan = freePlan;
+            }
+        }
+
         if (!plan) {
             throw new Error("No se ha encontrado el plan");
         }
@@ -502,6 +737,18 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
             autoRenew: subscription.autoRenew,
             mpStatus: subscription.mpStatus,
             mpDateCreated: subscription.mpDateCreated,
+            pendingPaymentInitPoint: subscription.pendingPaymentInitPoint,
+            pendingPaymentPreferenceId: subscription.pendingPaymentPreferenceId,
+            pendingPaymentType: subscription.pendingPaymentType,
+            lastPaymentStatus: subscription.lastPaymentStatus,
+            lastPaymentPreferenceId: subscription.lastPaymentPreferenceId,
+            lastPaymentAt: subscription.lastPaymentAt,
+            lastPaymentType: subscription.lastPaymentType,
+            downgradedFromPlanId: subscription.downgradedFromPlanId,
+            downgradedFromPlanName: subscription.downgradedFromPlanName,
+            downgradedFromPlanCode: subscription.downgradedFromPlanCode,
+            downgradedAt: subscription.downgradedAt,
+            downgradeReason: subscription.downgradeReason,
         };
     }
 
@@ -514,6 +761,10 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
         }
         const plan = subscriptionInfo.plan;
 
+        if (!subscriptionInfo.isActive) {
+            return false;
+        }
+
         if (!plan) {
             throw new Error("No se encontro el plan de la suscripcion");
         }
@@ -553,7 +804,7 @@ class PlanSuscriptionsManager implements IPlanSuscriptionsManager {
         if (!subscriptionInfo) {
             throw new Error("No se encontro una suscripcion activa");
         }
-        return subscriptionInfo.isActive;
+        return subscriptionInfo.isActive && subscriptionInfo.mpStatus !== MP_SUBS_STATUS.PENDING;
     }
 }
 

server/src/Models/PlanSubscriptions/__tests__/PlanSubscriptons.test.ts

@@ -1,4 +1,14 @@
 import dayjs from "dayjs";
+import { calculateProratedUpgradeAmount } from "../PlanSubscriptions.pricing";
+import PlanSubscriptionsList from "../PlanSubscriptons";
+import { MP_SUBS_STATUS } from "../PlanSubscriptions.Adapter.Mongoose";
+import PlansList from "../../Plans/Plans";
+
+jest.mock("../../../index", () => ({
+    io: {
+        to: jest.fn(() => ({ emit: jest.fn() })),
+    },
+}));
 
 describe("PlanSubscriptions Logic", () => {
     it("should calculate correct endDate for 1, 3, 6, 12 months", () => {
@@ -40,4 +50,71 @@ describe("PlanSubscriptions Logic", () => {
         const final12 = total12 - (total12 * (30 / 100)); // 12000 - 3600 = 8400
         expect(final12).toBe(8400);
     });
+
+    it("should calculate only the prorated difference for paid plan upgrades", () => {
+        const currentPlanPrice = 1000;
+        const requestedPlanPrice = 2500;
+        const remainingDays = 15;
+
+        const proratedAmount = calculateProratedUpgradeAmount(
+            currentPlanPrice,
+            requestedPlanPrice,
+            remainingDays
+        );
+
+        expect(proratedAmount).toBe(750);
+    });
+
+    it("should keep pending paid subscription plan instead of masking it as free", async () => {
+        const paidPlan = {
+            id: "paid-plan-id",
+            name: "Intermedio",
+            description: "",
+            features: [],
+            code: "intermediate",
+            price: 1000,
+            annualPrice: 0,
+            limitOrganizations: 1,
+            limitEmployees: 1,
+            limitServices: 1,
+            limitAppointments: 1,
+            limitClients: 1,
+            limitRepeats: 1,
+            mailNotifications: false,
+            smsNotifications: false,
+            wapNotifications: false,
+            bot: false,
+            active: true,
+            dateLimit: false,
+            payments: false,
+        };
+        const subscription = {
+            id: "subscription-id",
+            planId: paidPlan.id,
+            startDate: new Date(),
+            endDate: new Date(),
+            isActive: false,
+            autoRenew: false,
+            mpStatus: MP_SUBS_STATUS.PENDING,
+            mpDateCreated: new Date(),
+        };
+
+        const originalPlanSuscriptions = PlanSubscriptionsList.planSuscriptions;
+        const findOneSpy = jest.spyOn(PlansList, "findOne").mockResolvedValue(paidPlan);
+        PlanSubscriptionsList.planSuscriptions = {
+            findOne: jest.fn().mockResolvedValue(subscription),
+        } as any;
+
+        try {
+            const result = await PlanSubscriptionsList.getSubscriptionByUser({ sessionUser: "user-id" });
+
+            expect(result?.plan).toEqual(paidPlan);
+            expect(result?.mpStatus).toBe(MP_SUBS_STATUS.PENDING);
+            expect(findOneSpy).toHaveBeenCalledTimes(1);
+            expect(findOneSpy).toHaveBeenCalledWith({ _id: subscription.planId });
+        } finally {
+            PlanSubscriptionsList.planSuscriptions = originalPlanSuscriptions;
+            findOneSpy.mockRestore();
+        }
+    });
 });

server/src/Models/PlanUsageCycle/PlanUsageCycle.Adapter.Mongoose.ts

@@ -0,0 +1,153 @@
+import { Document, Model, Schema, model } from "mongoose";
+import {
+    CreatePlanUsageCycleParams,
+    FindPlanUsageCycleParams,
+    IPlanUsageCycle,
+    IPlanUsageCycleAdapter,
+    UpdatePlanUsageCycleParams,
+} from "./PlanUsageCycle.Interface";
+
+export interface IPlanUsageCycleDocument extends Omit<IPlanUsageCycle, "id">, Document {}
+
+export class PlanUsageCycleAdapterMongoose implements IPlanUsageCycleAdapter {
+    schema: Schema;
+    planUsageCycleList: Model<IPlanUsageCycleDocument>;
+
+    constructor() {
+        this.schema = new Schema({
+            userId: { type: Schema.Types.ObjectId, required: true, ref: "User" },
+            subscriptionId: { type: Schema.Types.ObjectId, required: false, ref: "PlanSuscription" },
+            planId: { type: Schema.Types.ObjectId, required: true, ref: "Plan" },
+            cycleStart: { type: Date, required: true },
+            cycleEnd: { type: Date, required: true },
+            appointmentsCount: { type: Number, required: true, default: 0 },
+            creationDate: { type: Date, required: true, default: Date.now },
+            updateDate: { type: Date, required: true, default: Date.now },
+        });
+
+        this.schema.index({ userId: 1, subscriptionId: 1, planId: 1, cycleStart: 1 }, { unique: true });
+
+        this.planUsageCycleList = model<IPlanUsageCycleDocument>("PlanUsageCycle", this.schema);
+    }
+
+    public async findOne(filters: FindPlanUsageCycleParams): Promise<IPlanUsageCycleDocument | null> {
+        return await this.planUsageCycleList.findOne(filters);
+    }
+
+    public async create(data: CreatePlanUsageCycleParams): Promise<IPlanUsageCycleDocument> {
+        return await this.planUsageCycleList.create({
+            ...data,
+            appointmentsCount: data.appointmentsCount || 0,
+            updateDate: new Date(),
+        });
+    }
+
+    public async getOrCreateCurrent(data: UpdatePlanUsageCycleParams): Promise<IPlanUsageCycleDocument> {
+        const now = new Date();
+        return await this.planUsageCycleList.findOneAndUpdate(
+            {
+                userId: data.userId,
+                subscriptionId: data.subscriptionId,
+                planId: data.planId,
+                cycleStart: data.cycleStart,
+            },
+            {
+                $setOnInsert: {
+                    userId: data.userId,
+                    subscriptionId: data.subscriptionId,
+                    planId: data.planId,
+                    cycleStart: data.cycleStart,
+                    cycleEnd: data.cycleEnd,
+                    creationDate: now,
+                },
+                $set: { updateDate: now },
+            },
+            { new: true, upsert: true }
+        );
+    }
+
+    public async incrementAppointments(
+        data: UpdatePlanUsageCycleParams & { quantity: number }
+    ): Promise<IPlanUsageCycleDocument | null> {
+        const now = new Date();
+        return await this.planUsageCycleList.findOneAndUpdate(
+            {
+                userId: data.userId,
+                subscriptionId: data.subscriptionId,
+                planId: data.planId,
+                cycleStart: data.cycleStart,
+            },
+            {
+                $setOnInsert: {
+                    userId: data.userId,
+                    subscriptionId: data.subscriptionId,
+                    planId: data.planId,
+                    cycleStart: data.cycleStart,
+                    cycleEnd: data.cycleEnd,
+                    creationDate: now,
+                },
+                $inc: { appointmentsCount: data.quantity },
+                $set: { updateDate: now },
+            },
+            { new: true, upsert: true }
+        );
+    }
+
+    public async incrementAppointmentsIfWithinLimit(
+        data: UpdatePlanUsageCycleParams & { quantity: number; limit: number }
+    ): Promise<IPlanUsageCycleDocument | null> {
+        const now = new Date();
+        return await this.planUsageCycleList.findOneAndUpdate(
+            {
+                userId: data.userId,
+                subscriptionId: data.subscriptionId,
+                planId: data.planId,
+                cycleStart: data.cycleStart,
+                appointmentsCount: { $lte: data.limit - data.quantity },
+            },
+            {
+                $setOnInsert: {
+                    userId: data.userId,
+                    subscriptionId: data.subscriptionId,
+                    planId: data.planId,
+                    cycleStart: data.cycleStart,
+                    cycleEnd: data.cycleEnd,
+                    appointmentsCount: 0,
+                    creationDate: now,
+                },
+                $inc: { appointmentsCount: data.quantity },
+                $set: { updateDate: now },
+            },
+            { new: true }
+        );
+    }
+
+    public async setAppointmentsCount(
+        data: UpdatePlanUsageCycleParams & { appointmentsCount: number }
+    ): Promise<IPlanUsageCycleDocument | null> {
+        const now = new Date();
+        return await this.planUsageCycleList.findOneAndUpdate(
+            {
+                userId: data.userId,
+                subscriptionId: data.subscriptionId,
+                planId: data.planId,
+                cycleStart: data.cycleStart,
+            },
+            {
+                $setOnInsert: {
+                    userId: data.userId,
+                    subscriptionId: data.subscriptionId,
+                    planId: data.planId,
+                    cycleStart: data.cycleStart,
+                    cycleEnd: data.cycleEnd,
+                    creationDate: now,
+                },
+                $set: {
+                    appointmentsCount: Math.max(data.appointmentsCount, 0),
+                    updateDate: now,
+                },
+            },
+            { new: true, upsert: true }
+        );
+    }
+}

server/src/Models/PlanUsageCycle/PlanUsageCycle.Interface.ts

@@ -0,0 +1,99 @@
+import { IPlanUsageCycleDocument } from "./PlanUsageCycle.Adapter.Mongoose";
+
+export interface IPlanUsageCycle {
+    id?: string;
+    userId: string;
+    subscriptionId?: string;
+    planId: string;
+    cycleStart: Date;
+    cycleEnd: Date;
+    appointmentsCount: number;
+    creationDate: Date;
+    updateDate: Date;
+}
+
+export type FindPlanUsageCycleParams = {
+    userId?: string;
+    subscriptionId?: string;
+    planId?: string;
+    cycleStart?: Date;
+    cycleEnd?: Date;
+};
+
+export type CreatePlanUsageCycleParams = {
+    userId: string;
+    subscriptionId?: string;
+    planId: string;
+    cycleStart: Date;
+    cycleEnd: Date;
+    appointmentsCount?: number;
+};
+
+export type CurrentPlanUsageCycleParams = {
+    userId: string;
+    now?: Date;
+    limit?: number;
+};
+
+export type SetPlanUsageCycleAppointmentsParams = CurrentPlanUsageCycleParams & {
+    appointmentsCount: number;
+};
+
+export type SysAdminRecalculatePlanUsageCycleParams = {
+    userId: string;
+};
+
+export type SysAdminRecalculatePlanUsageCycleResult = {
+    userId: string;
+    subscriptionId: string;
+    planId: string;
+    cycleStart: Date;
+    cycleEnd: Date;
+    organizationsCount: number;
+    employeesCount: number;
+    servicesCount: number;
+    clientsCount: number;
+    repeatsCount: number;
+    appointmentsCount: number;
+};
+
+export type UpdatePlanUsageCycleParams = {
+    userId: string;
+    subscriptionId: string;
+    planId: string;
+    cycleStart: Date;
+    cycleEnd: Date;
+};
+
+export type CalculateCurrentCycleParams = {
+    subscriptionStartDate: Date;
+    now?: Date;
+};
+
+export type PlanUsageCycleRange = {
+    cycleStart: Date;
+    cycleEnd: Date;
+};
+
+export interface IPlanUsageCycleAdapter {
+    findOne(filters: FindPlanUsageCycleParams): Promise<IPlanUsageCycleDocument | null>;
+    create(data: CreatePlanUsageCycleParams): Promise<IPlanUsageCycleDocument>;
+    getOrCreateCurrent(data: UpdatePlanUsageCycleParams): Promise<IPlanUsageCycleDocument>;
+    incrementAppointments(data: UpdatePlanUsageCycleParams & { quantity: number }): Promise<IPlanUsageCycleDocument | null>;
+    incrementAppointmentsIfWithinLimit(
+        data: UpdatePlanUsageCycleParams & { quantity: number; limit: number }
+    ): Promise<IPlanUsageCycleDocument | null>;
+    setAppointmentsCount(
+        data: UpdatePlanUsageCycleParams & { appointmentsCount: number }
+    ): Promise<IPlanUsageCycleDocument | null>;
+}
+
+export interface IPlanUsageCycleManager {
+    planUsageCycle: IPlanUsageCycleAdapter;
+    getCurrentCycle(data: CurrentPlanUsageCycleParams): Promise<IPlanUsageCycleDocument>;
+    addAppointment(data: CurrentPlanUsageCycleParams & { quantity?: number }): Promise<void>;
+    reserveAppointment(data: CurrentPlanUsageCycleParams & { quantity?: number }): Promise<boolean>;
+    releaseAppointment(data: CurrentPlanUsageCycleParams & { quantity?: number }): Promise<void>;
+    getAppointmentsCount(data: CurrentPlanUsageCycleParams): Promise<number>;
+    setAppointmentsCount(data: SetPlanUsageCycleAppointmentsParams): Promise<IPlanUsageCycleDocument | null>;
+}

server/src/Models/PlanUsageCycle/PlanUsageCycle.helpers.ts

@@ -0,0 +1,20 @@
+import dayjs from "dayjs";
+import { CalculateCurrentCycleParams, PlanUsageCycleRange } from "./PlanUsageCycle.Interface";
+
+export function calculateCurrentPlanUsageCycle(data: CalculateCurrentCycleParams): PlanUsageCycleRange {
+    const now = dayjs(data.now || new Date());
+    const anchor = dayjs(data.subscriptionStartDate);
+
+    let cycleStart = anchor.clone();
+    let cycleEnd = cycleStart.clone().add(1, "month");
+
+    while (!cycleEnd.isAfter(now)) {
+        cycleStart = cycleEnd;
+        cycleEnd = cycleStart.clone().add(1, "month");
+    }
+
+    return {
+        cycleStart: cycleStart.toDate(),
+        cycleEnd: cycleEnd.toDate(),
+    };
+}

server/src/Models/PlanUsageCycle/PlanUsageCycle.ts

@@ -0,0 +1,102 @@
+import { isNull } from "../../helpers/IsNull";
+import PlanSubscriptionsList from "../PlanSubscriptions/PlanSubscriptons";
+import {
+    CurrentPlanUsageCycleParams,
+    IPlanUsageCycleManager,
+    SetPlanUsageCycleAppointmentsParams,
+    UpdatePlanUsageCycleParams,
+} from "./PlanUsageCycle.Interface";
+import {
+    IPlanUsageCycleDocument,
+    PlanUsageCycleAdapterMongoose,
+} from "./PlanUsageCycle.Adapter.Mongoose";
+import { calculateCurrentPlanUsageCycle } from "./PlanUsageCycle.helpers";
+
+export { calculateCurrentPlanUsageCycle } from "./PlanUsageCycle.helpers";
+
+class PlanUsageCycleManager implements IPlanUsageCycleManager {
+    planUsageCycle: PlanUsageCycleAdapterMongoose;
+
+    constructor() {
+        this.planUsageCycle = new PlanUsageCycleAdapterMongoose();
+    }
+
+    private async getCurrentCycleData(data: CurrentPlanUsageCycleParams): Promise<UpdatePlanUsageCycleParams> {
+        const subscription = await PlanSubscriptionsList.findOne({
+            sessionUser: data.userId,
+        });
+
+        if (!subscription) {
+            throw new Error("No se ha encontrado una suscripción activa");
+        }
+
+        const { cycleStart, cycleEnd } = calculateCurrentPlanUsageCycle({
+            subscriptionStartDate: subscription.startDate,
+            now: data.now,
+        });
+
+        return {
+            userId: data.userId,
+            subscriptionId: String(subscription.id),
+            planId: String(subscription.planId),
+            cycleStart,
+            cycleEnd,
+        };
+    }
+
+    public async getCurrentCycle(data: CurrentPlanUsageCycleParams): Promise<IPlanUsageCycleDocument> {
+        return await this.planUsageCycle.getOrCreateCurrent(await this.getCurrentCycleData(data));
+    }
+
+    public async addAppointment(data: CurrentPlanUsageCycleParams & { quantity?: number }): Promise<void> {
+        await this.planUsageCycle.incrementAppointments({
+            ...(await this.getCurrentCycleData(data)),
+            quantity: isNull<number>(data.quantity, 1),
+        });
+    }
+
+    public async reserveAppointment(data: CurrentPlanUsageCycleParams & { quantity?: number }): Promise<boolean> {
+        if (typeof data.limit !== "number") {
+            return false;
+        }
+
+        const quantity = isNull<number>(data.quantity, 1);
+        const usageCycleData = await this.getCurrentCycleData(data);
+        const usageCycle = await this.planUsageCycle.getOrCreateCurrent(usageCycleData);
+
+        if (usageCycle.appointmentsCount + quantity > data.limit) {
+            return false;
+        }
+
+        const updatedCycle = await this.planUsageCycle.incrementAppointmentsIfWithinLimit({
+            ...usageCycleData,
+            quantity,
+            limit: data.limit,
+        });
+
+        return !!updatedCycle;
+    }
+
+    public async releaseAppointment(data: CurrentPlanUsageCycleParams & { quantity?: number }): Promise<void> {
+        await this.addAppointment({
+            ...data,
+            quantity: -Math.abs(isNull<number>(data.quantity, 1)),
+        });
+    }
+
+    public async getAppointmentsCount(data: CurrentPlanUsageCycleParams): Promise<number> {
+        const usageCycle = await this.getCurrentCycle(data);
+        return usageCycle.appointmentsCount;
+    }
+
+    public async setAppointmentsCount(data: SetPlanUsageCycleAppointmentsParams): Promise<IPlanUsageCycleDocument | null> {
+        return await this.planUsageCycle.setAppointmentsCount({
+            ...(await this.getCurrentCycleData(data)),
+            appointmentsCount: data.appointmentsCount,
+        });
+    }
+}
+
+const PlanUsageCycleList = new PlanUsageCycleManager();
+
+export default PlanUsageCycleList;

server/src/Models/Plans/Plans.Adapter.Mongoose.ts

@@ -1,4 +1,4 @@
-import { FindPlansParams, IPlansAdapter, IPlan } from "./Plans.interface";
+import { FindPlansParams, IPlansAdapter, IPlan, SysAdminUpdatePlanParams } from "./Plans.interface";
 import { Document, Model, Schema, model } from "mongoose";
 
 export interface IPlanDocument extends Omit<IPlan, "id">, Document {}
@@ -45,4 +45,8 @@ export class PlansAdapterMongoose implements IPlansAdapter {
     public async findOne(filters: FindPlansParams): Promise<IPlanDocument | null> {
         return this.planList.findOne(filters).exec();
     }
+
+    public async updateOne(planId: string, data: Omit<SysAdminUpdatePlanParams, "planId">): Promise<void> {
+        await this.planList.updateOne({ _id: planId }, { $set: data }).exec();
+    }
 }

server/src/Models/Plans/Plans.interface.ts

@@ -12,6 +12,33 @@ export type FindPlansParams = {
     price?: number;
 };
 
+export type SysAdminUpdatePlanParams = {
+    planId: string;
+    name?: string;
+    description?: string;
+    features?: string[];
+    code?: string;
+    price?: number;
+    annualPrice?: number;
+    limitOrganizations?: number;
+    limitEmployees?: number;
+    limitServices?: number;
+    limitAppointments?: number;
+    limitClients?: number;
+    limitRepeats?: number;
+    mailNotifications?: boolean;
+    smsNotifications?: boolean;
+    wapNotifications?: boolean;
+    payments?: boolean;
+    bot?: boolean;
+    active?: boolean;
+    dateLimit?: boolean;
+    discount3Months?: number;
+    discount6Months?: number;
+    discount12Months?: number;
+    featured?: boolean;
+};
+
 export interface IPlan {
     id?: string;
     name: string;
@@ -44,10 +71,12 @@ export interface IPlan {
 export interface IPlansAdapter {
     find(filters: FindPlansParams): Promise<IPlan[]>;
     findOne(filters: FindPlansParams): Promise<IPlan | null>;
+    updateOne(planId: string, data: Omit<SysAdminUpdatePlanParams, "planId">): Promise<void>;
 }
 
 export interface IPlansManager {
     plans: IPlansAdapter;
     find(data: FindPlansParams): Promise<IPlan[]>;
     findOne(data: FindPlansParams): Promise<IPlan>;
+    sysAdminUpdatePlan(data: SysAdminUpdatePlanParams): Promise<void>;
 }

server/src/Models/Plans/Plans.ts

@@ -1,6 +1,6 @@
 import { isNull } from "../../helpers/IsNull";
 import { PlansAdapterMongoose } from "./Plans.Adapter.Mongoose";
-import { FindPlansParams, IPlan, IPlansManager } from "./Plans.interface";
+import { FindPlansParams, IPlan, IPlansManager, SysAdminUpdatePlanParams } from "./Plans.interface";
 
 class PlansManager implements IPlansManager {
     plans: PlansAdapterMongoose;
@@ -59,6 +59,12 @@ class PlansManager implements IPlansManager {
 
         return this.getOnePlan(plan);
     }
+
+    public async sysAdminUpdatePlan(data: SysAdminUpdatePlanParams): Promise<void> {
+        const { planId, ...planData } = data;
+        await this.findOne({ _id: planId });
+        await this.plans.updateOne(planId, planData);
+    }
 }
 
 const PlansList = new PlansManager();

server/src/Models/Ratings/Ratings.Adapter.Mongoose.ts

@@ -0,0 +1,191 @@
+import { Document, Model, Schema, Types, model, models } from "mongoose";
+import getAvatar from "../../helpers/getAvatar";
+import { joinStrings } from "../../helpers/String";
+import {
+    FindRatingsParams,
+    IRating,
+    IRatingsAdapter,
+    RATING_COMMENT_MAX_LENGTH,
+    RatingTargetSummaryParams,
+    RatingTargetSummaryResult,
+    RatingTargetReviewsParams,
+    RatingTargetReviewsResult,
+    RatingTargetType,
+} from "./Ratings.Interface";
+
+export interface IRatingDocument extends Omit<IRating, "id">, Document {
+    _id: Types.ObjectId;
+}
+
+type RatingReviewDocument = IRatingDocument & {
+    userId?: {
+        _id: Types.ObjectId;
+        firstName?: string;
+        lastName?: string;
+        avatar?: string;
+    };
+};
+
+const GENERIC_REVIEW_AUTHOR = "Cliente verificado";
+
+export class RatingsAdapterMongoose implements IRatingsAdapter {
+    schema: Schema;
+    ratingsList: Model<IRatingDocument>;
+
+    constructor() {
+        this.schema = new Schema(
+            {
+                appointmentId: { type: Schema.Types.ObjectId, required: true, ref: "Appointment" },
+                userId: { type: Schema.Types.ObjectId, required: true, ref: "User" },
+                companyId: { type: Schema.Types.ObjectId, required: true, ref: "Companie" },
+                serviceId: { type: Schema.Types.ObjectId, required: true, ref: "Service" },
+                employeeId: { type: Schema.Types.ObjectId, required: true, ref: "Employee" },
+                targetType: { type: String, required: true, enum: Object.values(RatingTargetType) },
+                targetId: { type: Schema.Types.ObjectId, required: true },
+                score: { type: Number, required: true, min: 1, max: 5 },
+                comment: { type: String, required: false, default: "", maxlength: RATING_COMMENT_MAX_LENGTH },
+            },
+            { timestamps: true }
+        );
+
+        this.schema.index({ userId: 1, targetType: 1, targetId: 1 }, { unique: true });
+        this.ratingsList = (models.Rating as Model<IRatingDocument>) || model<IRatingDocument>("Rating", this.schema);
+    }
+
+    public async create(data: Omit<IRating, "id" | "createdAt" | "updatedAt">): Promise<IRating> {
+        const rating = await this.ratingsList.create(data);
+        return this.mapRating(rating);
+    }
+
+    public async find(filters: FindRatingsParams): Promise<IRating[]> {
+        const ratings = await this.ratingsList.find(filters).exec();
+        return ratings.map((rating) => this.mapRating(rating));
+    }
+
+    public async findOne(filters: FindRatingsParams): Promise<IRating | null> {
+        const rating = await this.ratingsList.findOne(filters).exec();
+        return rating ? this.mapRating(rating) : null;
+    }
+
+    public async count(filters: FindRatingsParams): Promise<number> {
+        return this.ratingsList.countDocuments(filters).exec();
+    }
+
+    public async summaryByTarget(filters: RatingTargetSummaryParams): Promise<RatingTargetSummaryResult> {
+        const [summary] = await this.ratingsList
+            .aggregate<{ averageScore: number; totalCount: number }>([
+                {
+                    $match: {
+                        targetType: filters.targetType,
+                        targetId: new Types.ObjectId(filters.targetId),
+                    },
+                },
+                {
+                    $group: {
+                        _id: null,
+                        averageScore: { $avg: "$score" },
+                        totalCount: { $sum: 1 },
+                    },
+                },
+            ])
+            .exec();
+
+        return {
+            averageScore: summary?.averageScore || 0,
+            totalCount: summary?.totalCount || 0,
+        };
+    }
+
+    public async summaryByTargets(filters: { targetType: RatingTargetType; targetIds: string[] }): Promise<RatingTargetSummaryResult> {
+        const targetIds = filters.targetIds.filter((targetId) => Types.ObjectId.isValid(targetId));
+
+        if (targetIds.length === 0) {
+            return { averageScore: 0, totalCount: 0 };
+        }
+
+        const [summary] = await this.ratingsList
+            .aggregate<{ averageScore: number; totalCount: number }>([
+                {
+                    $match: {
+                        targetType: filters.targetType,
+                        targetId: { $in: targetIds.map((targetId) => new Types.ObjectId(targetId)) },
+                    },
+                },
+                {
+                    $group: {
+                        _id: null,
+                        averageScore: { $avg: "$score" },
+                        totalCount: { $sum: 1 },
+                    },
+                },
+            ])
+            .exec();
+
+        return {
+            averageScore: summary?.averageScore || 0,
+            totalCount: summary?.totalCount || 0,
+        };
+    }
+
+    public async reviewsByTarget(filters: RatingTargetReviewsParams): Promise<RatingTargetReviewsResult> {
+        const page = filters.page || 1;
+        const pageSize = filters.pageSize || filters.limit || 20;
+        const targetReviewsFilter = {
+            targetType: filters.targetType,
+            targetId: new Types.ObjectId(filters.targetId),
+            comment: { $regex: /\S/ },
+        };
+
+        const total = await this.ratingsList.countDocuments(targetReviewsFilter).exec();
+        const ratings = await this.ratingsList
+            .find(targetReviewsFilter)
+            .sort({ score: -1, createdAt: -1 })
+            .skip((page - 1) * pageSize)
+            .limit(pageSize)
+            .select("score comment createdAt userId")
+            .populate("userId", "firstName lastName avatar")
+            .exec();
+
+        const reviews = (ratings as unknown as RatingReviewDocument[]).map((rating) => {
+            const user = rating.userId;
+            const displayName = user ? joinStrings([user.firstName, user.lastName], " ") : "";
+            const authorName = displayName || GENERIC_REVIEW_AUTHOR;
+
+            return {
+                id: rating._id.toString(),
+                score: rating.score,
+                comment: rating.comment || "",
+                createdAt: rating.createdAt,
+                author: {
+                    displayName: authorName,
+                    avatarUrl: user ? getAvatar(user._id.toString(), user.avatar, "") : "",
+                },
+            };
+        });
+
+        return {
+            reviews,
+            total,
+            page,
+            pageSize,
+            totalPages: Math.ceil(total / pageSize),
+        };
+    }
+
+    private mapRating(rating: IRatingDocument): IRating {
+        return {
+            id: rating._id.toString(),
+            appointmentId: rating.appointmentId.toString(),
+            userId: rating.userId.toString(),
+            companyId: rating.companyId.toString(),
+            serviceId: rating.serviceId.toString(),
+            employeeId: rating.employeeId.toString(),
+            targetType: rating.targetType,
+            targetId: rating.targetId.toString(),
+            score: rating.score,
+            comment: rating.comment,
+            createdAt: rating.createdAt,
+            updatedAt: rating.updatedAt,
+        };
+    }
+}

server/src/Models/Ratings/Ratings.Interface.ts

@@ -0,0 +1,125 @@
+export enum RatingTargetType {
+    COMPANY = "company",
+    SERVICE = "service",
+    EMPLOYEE = "employee",
+}
+
+export const RATING_COMMENT_MAX_LENGTH = 1000;
+
+export type FindRatingsParams = {
+    _id?: string;
+    appointmentId?: string;
+    userId?: string;
+    companyId?: string;
+    serviceId?: string;
+    employeeId?: string;
+    targetType?: RatingTargetType;
+    targetId?: string | { $in: string[] };
+};
+
+export type CreateRatingParams = {
+    appointmentId: string;
+    targetType: RatingTargetType;
+    targetId: string;
+    score: number;
+    comment?: string;
+    sessionUser: string;
+};
+
+export type PendingRatingsByUserParams = {
+    sessionUser: string;
+};
+
+export type CountRatingsByUserParams = {
+    sessionUser: string;
+};
+
+export type CountRatingsByUserResult = {
+    count: number;
+};
+
+export type ProfessionalRatingSummaryByUserParams = {
+    sessionUser: string;
+};
+
+export type RatingTargetSummaryParams = {
+    targetType: RatingTargetType;
+    targetId: string;
+};
+
+export type RatingTargetSummaryResult = {
+    averageScore: number;
+    totalCount: number;
+};
+
+export type RatingTargetReviewsParams = RatingTargetSummaryParams & {
+    page?: number;
+    pageSize?: number;
+    limit?: number;
+};
+
+export type RatingTargetReviewItem = {
+    id: string;
+    score: number;
+    comment: string;
+    createdAt: Date;
+    author: {
+        displayName: string;
+        avatarUrl: string;
+    };
+};
+
+export type RatingTargetReviewsResult = {
+    reviews: RatingTargetReviewItem[];
+    total: number;
+    page: number;
+    pageSize: number;
+    totalPages: number;
+};
+
+export interface IRating {
+    id?: string;
+    appointmentId: string;
+    userId: string;
+    companyId: string;
+    serviceId: string;
+    employeeId: string;
+    targetType: RatingTargetType;
+    targetId: string;
+    score: number;
+    comment?: string;
+    createdAt: Date;
+    updatedAt: Date;
+}
+
+export interface PendingRatingItem {
+    appointmentId: string;
+    appointmentDate: string;
+    targetType: RatingTargetType;
+    targetId: string;
+    targetName: string;
+    companyId: string;
+    serviceId: string;
+    employeeId: string;
+    serviceName: string;
+}
+
+export interface IRatingsAdapter {
+    create(data: Omit<IRating, "id" | "createdAt" | "updatedAt">): Promise<IRating>;
+    find(filters: FindRatingsParams): Promise<IRating[]>;
+    findOne(filters: FindRatingsParams): Promise<IRating | null>;
+    count(filters: FindRatingsParams): Promise<number>;
+    summaryByTarget(filters: RatingTargetSummaryParams): Promise<RatingTargetSummaryResult>;
+    summaryByTargets(filters: { targetType: RatingTargetType; targetIds: string[] }): Promise<RatingTargetSummaryResult>;
+    reviewsByTarget(filters: RatingTargetReviewsParams): Promise<RatingTargetReviewsResult>;
+}
+
+export interface IRatingsManager {
+    ratings: IRatingsAdapter;
+    createRating(data: CreateRatingParams): Promise<IRating>;
+    pendingByUser(data: PendingRatingsByUserParams): Promise<PendingRatingItem[]>;
+    countByUser(data: CountRatingsByUserParams): Promise<CountRatingsByUserResult>;
+    professionalSummaryByUser(data: ProfessionalRatingSummaryByUserParams): Promise<RatingTargetSummaryResult>;
+    summaryByTarget(data: RatingTargetSummaryParams): Promise<RatingTargetSummaryResult>;
+    reviewsByTarget(data: RatingTargetReviewsParams): Promise<RatingTargetReviewsResult>;
+}

server/src/Models/Ratings/Ratings.ts

@@ -0,0 +1,296 @@
+import dayjs from "dayjs";
+import { Types } from "mongoose";
+import { isNull } from "../../helpers/IsNull";
+import { joinStrings } from "../../helpers/String";
+import AppointmentList from "../Appointments/Appointments";
+import CompaniesManager from "../Companies/Companies";
+import EmployeesList from "../Employees/Employee";
+import ServicesManager from "../Services/Service";
+import UsersManager from "../Users/Users";
+import { RatingsAdapterMongoose } from "./Ratings.Adapter.Mongoose";
+import {
+    CountRatingsByUserParams,
+    CountRatingsByUserResult,
+    CreateRatingParams,
+    IRating,
+    IRatingsManager,
+    PendingRatingItem,
+    PendingRatingsByUserParams,
+    ProfessionalRatingSummaryByUserParams,
+    RATING_COMMENT_MAX_LENGTH,
+    RatingTargetSummaryParams,
+    RatingTargetSummaryResult,
+    RatingTargetReviewsParams,
+    RatingTargetReviewsResult,
+    RatingTargetType,
+} from "./Ratings.Interface";
+
+const PENDING_RATINGS_APPOINTMENT_LIMIT = 50;
+const TARGET_REVIEWS_LIMIT = 20;
+
+class RatingsManager implements IRatingsManager {
+    ratings: RatingsAdapterMongoose;
+
+    constructor() {
+        this.ratings = new RatingsAdapterMongoose();
+    }
+
+    public async createRating(data: CreateRatingParams): Promise<IRating> {
+        await this.validateSessionUser(data.sessionUser);
+        this.validateScore(data.score);
+        this.validateTargetType(data.targetType);
+        const comment = isNull<string>(data.comment, "").trim();
+        this.validateComment(comment);
+
+        const appointment = await AppointmentList.Appointments.AppointmentList.findOne({
+            _id: data.appointmentId,
+            userId: data.sessionUser,
+        });
+
+        if (!appointment) {
+            throw new Error("No se encontró un turno válido para calificar.");
+        }
+
+        if (!appointment.present || !dayjs(appointment.dateDay).isBefore(dayjs().startOf("day"))) {
+            throw new Error("Solo puedes calificar turnos pasados a los que asististe.");
+        }
+
+        const expectedTargetId = this.getTargetId({
+            targetType: data.targetType,
+            companyId: String(appointment.companyId),
+            serviceId: String(appointment.serviceId),
+            employeeId: String(appointment.employeeId),
+        });
+
+        if (String(data.targetId) !== expectedTargetId) {
+            throw new Error("La calificación no corresponde al turno seleccionado.");
+        }
+
+        const existingRating = await this.ratings.findOne({
+            userId: data.sessionUser,
+            targetType: data.targetType,
+            targetId: data.targetId,
+        });
+
+        if (existingRating) {
+            throw new Error("Ya calificaste este item.");
+        }
+
+        try {
+            return await this.ratings.create({
+                appointmentId: data.appointmentId,
+                userId: data.sessionUser,
+                companyId: String(appointment.companyId),
+                serviceId: String(appointment.serviceId),
+                employeeId: String(appointment.employeeId),
+                targetType: data.targetType,
+                targetId: data.targetId,
+                score: data.score,
+                comment,
+            });
+        } catch (error) {
+            if (this.isDuplicateRatingError(error)) {
+                throw new Error("Ya calificaste este item.");
+            }
+
+            throw error;
+        }
+    }
+
+    public async pendingByUser(data: PendingRatingsByUserParams): Promise<PendingRatingItem[]> {
+        await this.validateSessionUser(data.sessionUser);
+
+        const appointments = await AppointmentList.Appointments.AppointmentList.find({
+            userId: data.sessionUser,
+            present: true,
+            dateDay: { $lt: dayjs().startOf("day").toDate() },
+        })
+            .sort({ start: -1 })
+            .limit(PENDING_RATINGS_APPOINTMENT_LIMIT);
+
+        const pendingItems: PendingRatingItem[] = [];
+        const seenTargets = new Set<string>();
+        const candidateTargetIds = Array.from(
+            new Set(
+                appointments.flatMap((appointment) => [
+                    String(appointment.companyId),
+                    String(appointment.serviceId),
+                    String(appointment.employeeId),
+                ])
+            )
+        );
+        const candidateTargetObjectIds = this.toObjectIds(candidateTargetIds);
+        const existingRatings = await this.ratings.find({
+            userId: data.sessionUser,
+            targetId: { $in: candidateTargetIds },
+        });
+        const ratedTargets = new Set(
+            existingRatings.map((rating) => `${rating.targetType}:${String(rating.targetId)}`)
+        );
+        const companies = await CompaniesManager.companies.find({ _id: { $in: candidateTargetObjectIds } } as any);
+        const services = await ServicesManager.services.find({ _id: { $in: candidateTargetObjectIds } } as any);
+        const employees = await EmployeesList.employees.find({ _id: { $in: candidateTargetObjectIds } } as any);
+        const employeeUserIds = Array.from(new Set(employees.map((employee) => String(employee.userId))));
+        const employeeUsers = await UsersManager.users.find({ _id: { $in: this.toObjectIds(employeeUserIds) } } as any);
+
+        const companiesById = new Map(companies.map((company) => [String(company.id), company]));
+        const servicesById = new Map(services.map((service) => [String(service.id), service]));
+        const employeesById = new Map(employees.map((employee) => [String(employee.id), employee]));
+        const employeeUsersById = new Map(employeeUsers.map((user) => [String(user.id), user]));
+
+        for (const appointment of appointments) {
+            const company = companiesById.get(String(appointment.companyId));
+            const service = servicesById.get(String(appointment.serviceId));
+            const employee = employeesById.get(String(appointment.employeeId));
+
+            if (!company || !service || !employee) {
+                continue;
+            }
+
+            const userEmployee = employeeUsersById.get(String(employee.userId));
+            const employeeName = userEmployee
+                ? joinStrings([isNull<string>(userEmployee.firstName, ""), isNull<string>(userEmployee.lastName, "")], " ")
+                : "Profesional";
+
+            const candidates = [
+                { targetType: RatingTargetType.COMPANY, targetId: String(appointment.companyId), targetName: company.name },
+                { targetType: RatingTargetType.SERVICE, targetId: String(appointment.serviceId), targetName: service.name },
+                { targetType: RatingTargetType.EMPLOYEE, targetId: String(appointment.employeeId), targetName: employeeName },
+            ];
+
+            for (const candidate of candidates) {
+                const seenKey = `${candidate.targetType}:${candidate.targetId}`;
+                if (seenTargets.has(seenKey)) {
+                    continue;
+                }
+
+                if (ratedTargets.has(seenKey)) {
+                    seenTargets.add(seenKey);
+                    continue;
+                }
+
+                pendingItems.push({
+                    appointmentId: String(appointment.id),
+                    appointmentDate: dayjs(appointment.start).toISOString(),
+                    targetType: candidate.targetType,
+                    targetId: candidate.targetId,
+                    targetName: candidate.targetName,
+                    companyId: String(appointment.companyId),
+                    serviceId: String(appointment.serviceId),
+                    employeeId: String(appointment.employeeId),
+                    serviceName: service.name,
+                });
+
+                seenTargets.add(seenKey);
+            }
+        }
+
+        return pendingItems;
+    }
+
+    public async countByUser(data: CountRatingsByUserParams): Promise<CountRatingsByUserResult> {
+        await this.validateSessionUser(data.sessionUser);
+
+        return {
+            count: await this.ratings.count({ userId: data.sessionUser }),
+        };
+    }
+
+    public async professionalSummaryByUser(data: ProfessionalRatingSummaryByUserParams): Promise<RatingTargetSummaryResult> {
+        await this.validateSessionUser(data.sessionUser);
+
+        const employees = await EmployeesList.employees.find({
+            userId: data.sessionUser,
+            removed: { $ne: true },
+        } as any);
+        const employeeIds = employees.map((employee) => String(employee.id));
+
+        return this.ratings.summaryByTargets({
+            targetType: RatingTargetType.EMPLOYEE,
+            targetIds: employeeIds,
+        });
+    }
+
+    public async summaryByTarget(data: RatingTargetSummaryParams): Promise<RatingTargetSummaryResult> {
+        this.validateTargetType(data.targetType);
+
+        if (!Types.ObjectId.isValid(data.targetId)) {
+            throw new Error("No se ha proporcionado un objetivo válido.");
+        }
+
+        return this.ratings.summaryByTarget(data);
+    }
+
+    public async reviewsByTarget(data: RatingTargetReviewsParams): Promise<RatingTargetReviewsResult> {
+        this.validateTargetType(data.targetType);
+
+        if (!Types.ObjectId.isValid(data.targetId)) {
+            throw new Error("No se ha proporcionado un objetivo válido.");
+        }
+
+        const pageSize = Math.min(Math.max(data.pageSize || data.limit || TARGET_REVIEWS_LIMIT, 1), TARGET_REVIEWS_LIMIT);
+        const page = Math.max(data.page || 1, 1);
+
+        return this.ratings.reviewsByTarget({
+            ...data,
+            page,
+            pageSize,
+            limit: pageSize,
+        });
+    }
+
+    private async validateSessionUser(sessionUser: string): Promise<void> {
+        const user = await UsersManager.users.findOne({ _id: sessionUser });
+
+        if (!user) {
+            throw new Error("No se ha encontrado el usuario o no tiene permisos para realizar esta acción");
+        }
+    }
+
+    private toObjectIds(ids: string[]): Types.ObjectId[] {
+        return ids.filter((id) => Types.ObjectId.isValid(id)).map((id) => new Types.ObjectId(id));
+    }
+
+    private validateScore(score: number): void {
+        if (!Number.isInteger(score) || score < 1 || score > 5) {
+            throw new Error("La calificación debe estar entre 1 y 5.");
+        }
+    }
+
+    private validateTargetType(targetType: RatingTargetType): void {
+        if (!Object.values(RatingTargetType).includes(targetType)) {
+            throw new Error("El tipo de calificación no es válido.");
+        }
+    }
+
+    private validateComment(comment: string): void {
+        if (comment.length > RATING_COMMENT_MAX_LENGTH) {
+            throw new Error(`El comentario no puede superar los ${RATING_COMMENT_MAX_LENGTH} caracteres.`);
+        }
+    }
+
+    private isDuplicateRatingError(error: unknown): boolean {
+        return Boolean(error && typeof error === "object" && "code" in error && error.code === 11000);
+    }
+
+    private getTargetId(data: {
+        targetType: RatingTargetType;
+        companyId: string;
+        serviceId: string;
+        employeeId: string;
+    }): string {
+        if (data.targetType === RatingTargetType.COMPANY) {
+            return data.companyId;
+        }
+
+        if (data.targetType === RatingTargetType.SERVICE) {
+            return data.serviceId;
+        }
+
+        return data.employeeId;
+    }
+}
+
+const RatingsList = new RatingsManager();
+
+export default RatingsList;

server/src/Models/Schedules/Schedules.Interface.ts

@@ -4,6 +4,8 @@ export type ScheduleItem = {
     from: string;
     to: string;
     disabled: boolean;
+    serviceScope?: "all" | "specific";
+    serviceIds?: string[];
 };
 
 export type FindSchedulesParams = {
@@ -19,6 +21,7 @@ export type AvailableSchedulesParams = {
     weekDay: number;
     from: string;
     to: string;
+    serviceId?: string;
 };
 
 export type PaginateSchedulesParams = FindSchedulesParams & {

server/src/Models/Schedules/Schedules.ts

@@ -173,6 +173,14 @@ class SchedulesManager implements ISchedulesManager {
         return await this.schedules.find(filters);
     }
 
+    private isScheduleAvailableForService(schedule: ScheduleItem, serviceId?: string): boolean {
+        if (!serviceId || !schedule.serviceScope || schedule.serviceScope === "all") {
+            return true;
+        }
+
+        return schedule.serviceScope === "specific" && (schedule.serviceIds || []).includes(serviceId);
+    }
+
     private async getScheduleByFrom(data: AvailableSchedulesParams): Promise<ScheduleItem | null> {
         const schedule = await this.schedules.findOne({
             employeeId: data.employeeId,
@@ -185,6 +193,9 @@ class SchedulesManager implements ISchedulesManager {
                 if (horario.disabled) {
                     continue;
                 }
+                if (!this.isScheduleAvailableForService(horario, data.serviceId)) {
+                    continue;
+                }
                 if (horario.from == data.from) {
                     return horario;
                 }
@@ -236,6 +247,7 @@ class SchedulesManager implements ISchedulesManager {
                 weekDay: data.weekDay,
                 from: scheduleFrom.to,
                 to: data.to,
+                serviceId: data.serviceId,
             });
 
             if (!scheduleTo) {

server/src/Models/SchedulesEnabled/SchedulesEnabled.Interface.ts

@@ -49,6 +49,49 @@ export type EnableScheduleParams = {
     sessionUser: string;
 };
 
+export type ReservationPeriodScope = "employee" | "all";
+
+export type ReservationPeriodDurationUnit = "week" | "month";
+
+export type ReservationPeriodDuration = {
+    unit: ReservationPeriodDurationUnit;
+    value: number;
+};
+
+export type ReservationPeriodsSummaryParams = {
+    companyId: string;
+    sessionUser: string;
+};
+
+export type ExtendReservationPeriodsParams = {
+    companyId: string;
+    scope: ReservationPeriodScope;
+    employeeId?: string;
+    duration?: ReservationPeriodDuration;
+    weeks?: number;
+    sessionUser: string;
+};
+
+export type ReservationPeriodEmployeeSummary = {
+    employeeId: string;
+    employeeFullName: string;
+    employeeEmail: string;
+    employeeAvatar: string;
+    employeeUserId: string;
+    isOpen: boolean;
+    currentOpenUntil: Date | null;
+    daysRemaining: number | null;
+};
+
+export type ReservationPeriodsSummary = {
+    companyId: string;
+    status: "missing" | "expired" | "near-ending" | "open";
+    worstDaysRemaining: number | null;
+    currentOpenUntil: Date | null;
+    nearEndingThresholdDays: number;
+    employees: ReservationPeriodEmployeeSummary[];
+};
+
 export type DeleteSchedulesEnabledByCompanyParams = {
     companyId: string;
 };
@@ -94,4 +137,6 @@ export interface ISchedulesEnabledManager {
     exists(data: CheckSchedulesEnabledParams): Promise<boolean>;
     deleteSchedulesEnabledByCompany(data: DeleteSchedulesEnabledByCompanyParams): Promise<void>;
     deleteSchedulesEnabledByEmployee(data: DeleteSchedulesEnabledByEmployeeParams): Promise<void>;
+    summarizeReservationPeriods(data: ReservationPeriodsSummaryParams): Promise<ReservationPeriodsSummary>;
+    extendReservationPeriods(data: ExtendReservationPeriodsParams): Promise<ReservationPeriodsSummary>;
 }

server/src/Models/SchedulesEnabled/SchedulesEnabled.ts

@@ -9,6 +9,10 @@ import {
     FindSchedulesEnabledParams,
     ISchedulesEnabled,
     ISchedulesEnabledManager,
+    ReservationPeriodEmployeeSummary,
+    ReservationPeriodsSummary,
+    ReservationPeriodsSummaryParams,
+    ExtendReservationPeriodsParams,
     SchedulesEnabledView,
 } from "./SchedulesEnabled.Interface";
 import { EmployeeRoles } from "../Employees/Employees.Interface";
@@ -21,10 +25,26 @@ import { joinStrings } from "../../helpers/String";
 import getAvatar from "../../helpers/getAvatar";
 import { NotificationsManager } from "../Notifications/Notifications";
 import dayjs from "dayjs";
+import utc from "dayjs/plugin/utc";
+import timezone from "dayjs/plugin/timezone";
+import "dayjs/locale/es";
 import { NotificationType } from "../../Models/SystemNotifications/SystemNotification.Interface";
+import { validatePermissionsByCompany, validateSessionUser } from "../../helpers/check";
 
+dayjs.extend(utc);
+dayjs.extend(timezone);
 dayjs.locale("es");
 
+const SCHEDULE_BOUNDARY_TIMEZONE = "America/Argentina/Buenos_Aires";
+const NEAR_ENDING_THRESHOLD_DAYS = 14;
+const ALLOWED_RESERVATION_PERIOD_DURATIONS = [
+    { unit: "week", value: 1 },
+    { unit: "week", value: 2 },
+    { unit: "week", value: 3 },
+    { unit: "month", value: 1 },
+    { unit: "month", value: 2 },
+] as const;
+
 class SchedulesEnabledManager implements ISchedulesEnabledManager {
     schedulesEnabled: SchedulesEnabledAdapterMongoose;
 
@@ -73,8 +93,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
         const schedulesEnabledCheck = await this.schedulesEnabled.findOne({
             employeeId: data.employeeId,
             companyId: data.companyId,
-            startDate: dayjs(data.startDate).startOf("day").toDate(),
-            endDate: dayjs(data.endDate).endOf("day").toDate(),
+            startDate: this.normalizeScheduleStartDate(data.startDate),
+            endDate: this.normalizeScheduleEndDate(data.endDate),
         });
 
         if (schedulesEnabledCheck) {
@@ -84,8 +104,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
         const newEmplyeesEnabled = await this.schedulesEnabled.create({
             employeeId: data.employeeId,
             companyId: data.companyId,
-            startDate: dayjs(data.startDate).startOf("day").toDate(),
-            endDate: dayjs(data.endDate).endOf("day").toDate(),
+            startDate: this.normalizeScheduleStartDate(data.startDate),
+            endDate: this.normalizeScheduleEndDate(data.endDate),
             sessionUser: data.sessionUser,
         });
 
@@ -125,7 +145,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
             const employeeCheck = await EmployeesList.employees.findOne({
                 companyId: data.companyId,
                 _id: employeeId,
-            });
+                removed: { $ne: true },
+            } as any);
 
             if (!employeeCheck) {
                 continue;
@@ -134,8 +155,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
             const schedulesEnabledCheck = await this.schedulesEnabled.findOne({
                 employeeId: employeeId,
                 companyId: data.companyId,
-                startDate: dayjs(data.startDate).startOf("day").toDate(),
-                endDate: dayjs(data.endDate).endOf("day").toDate(),
+                startDate: this.normalizeScheduleStartDate(data.startDate),
+                endDate: this.normalizeScheduleEndDate(data.endDate),
             });
 
             if (schedulesEnabledCheck) {
@@ -145,8 +166,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
             await this.schedulesEnabled.create({
                 employeeId: employeeId,
                 companyId: data.companyId,
-                startDate: dayjs(data.startDate).startOf("day").toDate(),
-                endDate: dayjs(data.endDate).endOf("day").toDate(),
+                startDate: this.normalizeScheduleStartDate(data.startDate),
+                endDate: this.normalizeScheduleEndDate(data.endDate),
                 sessionUser: data.sessionUser,
             });
 
@@ -185,7 +206,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
             const employeeCheck = await EmployeesList.employees.findOne({
                 companyId: data.companyId,
                 _id: employeeId,
-            });
+                removed: { $ne: true },
+            } as any);
 
             if (!employeeCheck) {
                 continue;
@@ -194,8 +216,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
             const schedulesEnabledCheck = await this.schedulesEnabled.findOne({
                 employeeId: employeeId,
                 companyId: data.companyId,
-                startDate: dayjs(data.startDate).startOf("day").toDate(),
-                endDate: dayjs(data.endDate).endOf("day").toDate(),
+                startDate: this.normalizeScheduleStartDate(data.startDate),
+                endDate: this.normalizeScheduleEndDate(data.endDate),
             });
 
             if (schedulesEnabledCheck) {
@@ -229,11 +251,16 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
     }
 
     public async find(data: FindSchedulesEnabledParams): Promise<SchedulesEnabledView[]> {
-        let employeeFilter: any = { companyId: data.companyId };
+        const rangeStart = this.normalizeScheduleStartDate(data.startDate);
+        const rangeEnd = this.normalizeScheduleEndDate(data.endDate);
+        let employeeFilter: any = {
+            companyId: data.companyId,
+            removed: { $ne: true },
+        };
         if (data.employeeId) {
             employeeFilter = {
                 ...employeeFilter,
-                employeeId: data.employeeId,
+                _id: data.employeeId,
             };
         }
         const employees = await EmployeesList.employees.find(employeeFilter);
@@ -244,8 +271,8 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
             const schedulesEnabled = await this.schedulesEnabled.schedulesEnabledList.findOne({
                 employeeId: employee.id,
                 companyId: data.companyId,
-                startDate: dayjs(data.startDate).startOf("day").toDate(),
-                endDate: dayjs(data.endDate).endOf("day").toDate(),
+                startDate: { $lte: rangeStart },
+                endDate: { $gte: rangeEnd },
             });
 
             const employUser = await UsersManager.users.findOne({
@@ -297,6 +324,189 @@ class SchedulesEnabledManager implements ISchedulesEnabledManager {
 
         await this.schedulesEnabled.delete(String(data.id));
     }
+
+    public async summarizeReservationPeriods(
+        data: ReservationPeriodsSummaryParams
+    ): Promise<ReservationPeriodsSummary> {
+        await validateSessionUser({ sessionUser: data.sessionUser });
+        await validatePermissionsByCompany({ companyId: data.companyId, sessionUser: data.sessionUser });
+
+        return this.buildReservationPeriodsSummary(data.companyId);
+    }
+
+    public async extendReservationPeriods(
+        data: ExtendReservationPeriodsParams
+    ): Promise<ReservationPeriodsSummary> {
+        await validateSessionUser({ sessionUser: data.sessionUser });
+        await validatePermissionsByCompany({ companyId: data.companyId, sessionUser: data.sessionUser });
+
+        const duration = data.duration || (data.weeks ? { unit: "week" as const, value: Number(data.weeks) } : null);
+
+        if (!duration || !ALLOWED_RESERVATION_PERIOD_DURATIONS.some(option => option.unit === duration.unit && option.value === Number(duration.value))) {
+            throw new Error("El período seleccionado no es válido");
+        }
+
+        const employees = await EmployeesList.employees.find({
+            companyId: data.companyId,
+            removed: { $ne: true },
+        } as any);
+
+        let targetEmployees = employees;
+
+        if (data.scope === "employee") {
+            if (!data.employeeId) {
+                throw new Error("Debe seleccionar un colaborador");
+            }
+
+            targetEmployees = employees.filter(employee => String(employee.id) === String(data.employeeId));
+
+            if (targetEmployees.length === 0) {
+                throw new Error("El colaborador no existe o no pertenece a la organización");
+            }
+        } else if (data.scope !== "all") {
+            throw new Error("El alcance seleccionado no es válido");
+        }
+
+        if (targetEmployees.length === 0) {
+            throw new Error("No hay colaboradores disponibles para extender el período de reservas");
+        }
+
+        const today = dayjs().startOf("day");
+        const summary = await this.buildReservationPeriodsSummary(data.companyId);
+        const operations = targetEmployees.flatMap(employee => {
+            const employeeSummary = summary.employees.find(item => String(item.employeeId) === String(employee.id));
+            const startDate = employeeSummary?.currentOpenUntil && !dayjs(employeeSummary.currentOpenUntil).endOf("day").isBefore(today)
+                ? this.getNextWeekStartAfter(dayjs(employeeSummary.currentOpenUntil))
+                : this.getWeekStart(today);
+            const weekRanges = this.buildReservationPeriodWeekRanges(startDate, duration);
+
+            return weekRanges.map(range => ({
+                updateOne: {
+                    filter: {
+                        employeeId: employee.id,
+                        companyId: data.companyId,
+                        startDate: this.normalizeScheduleStartDate(range.startDate),
+                        endDate: this.normalizeScheduleEndDate(range.endDate),
+                    },
+                    update: {
+                        $setOnInsert: {
+                            employeeId: employee.id,
+                            companyId: data.companyId,
+                            startDate: this.normalizeScheduleStartDate(range.startDate),
+                            endDate: this.normalizeScheduleEndDate(range.endDate),
+                        },
+                    },
+                    upsert: true,
+                },
+            }));
+        });
+
+        await this.schedulesEnabled.schedulesEnabledList.bulkWrite(operations, { ordered: true });
+
+        return this.buildReservationPeriodsSummary(data.companyId);
+    }
+
+    private getWeekStart(date: dayjs.Dayjs): dayjs.Dayjs {
+        return date.startOf("day").subtract((date.day() + 6) % 7, "day");
+    }
+
+    private getNextWeekStartAfter(date: dayjs.Dayjs): dayjs.Dayjs {
+        const nextDay = date.add(1, "day").startOf("day");
+        const weekStart = this.getWeekStart(nextDay);
+
+        return weekStart.isBefore(nextDay) ? weekStart.add(1, "week") : weekStart;
+    }
+
+    private buildReservationPeriodWeekRanges(
+        startWeek: dayjs.Dayjs,
+        duration: { unit: "week" | "month"; value: number }
+    ): { startDate: dayjs.Dayjs; endDate: dayjs.Dayjs }[] {
+        const ranges: { startDate: dayjs.Dayjs; endDate: dayjs.Dayjs }[] = [];
+        const targetEnd = duration.unit === "week"
+            ? startWeek.add(Number(duration.value), "week").subtract(1, "day").endOf("day")
+            : startWeek.add(Number(duration.value), "month").subtract(1, "day").endOf("day");
+        let currentWeekStart = startWeek.startOf("day");
+
+        while (!currentWeekStart.isAfter(targetEnd)) {
+            ranges.push({
+                startDate: currentWeekStart,
+                endDate: currentWeekStart.add(6, "day").endOf("day"),
+            });
+            currentWeekStart = currentWeekStart.add(1, "week");
+        }
+
+        return ranges;
+    }
+
+    private normalizeScheduleStartDate(date: string | Date | dayjs.Dayjs): Date {
+        return dayjs.tz(this.getScheduleDateOnly(date), SCHEDULE_BOUNDARY_TIMEZONE).startOf("day").toDate();
+    }
+
+    private normalizeScheduleEndDate(date: string | Date | dayjs.Dayjs): Date {
+        return dayjs.tz(this.getScheduleDateOnly(date), SCHEDULE_BOUNDARY_TIMEZONE).endOf("day").toDate();
+    }
+
+    private getScheduleDateOnly(date: string | Date | dayjs.Dayjs): string {
+        if (typeof date === "string") {
+            return date.slice(0, 10);
+        }
+
+        if (dayjs.isDayjs(date)) {
+            return date.format("YYYY-MM-DD");
+        }
+
+        return date.toISOString().slice(0, 10);
+    }
+
+    private async buildReservationPeriodsSummary(companyId: string): Promise<ReservationPeriodsSummary> {
+        const today = dayjs().startOf("day");
+        const employees = await EmployeesList.findByCompanyId({ companyId });
+        const employeeSummaries: ReservationPeriodEmployeeSummary[] = [];
+
+        for (const employee of employees) {
+            const latestPeriod = await this.schedulesEnabled.schedulesEnabledList
+                .findOne({ companyId, employeeId: employee.id })
+                .sort({ endDate: -1 })
+                .exec();
+
+            const currentOpenUntil = latestPeriod ? latestPeriod.endDate : null;
+            const daysRemaining = currentOpenUntil
+                ? dayjs(currentOpenUntil).endOf("day").diff(today, "day")
+                : null;
+
+            employeeSummaries.push({
+                employeeId: employee.id,
+                employeeFullName: employee.fullName,
+                employeeEmail: employee.email,
+                employeeAvatar: employee.avatar,
+                employeeUserId: employee.userId,
+                isOpen: daysRemaining !== null && daysRemaining >= 0,
+                currentOpenUntil,
+                daysRemaining,
+            });
+        }
+
+        const currentOpenUntilDates = employeeSummaries
+            .map(employee => employee.currentOpenUntil)
+            .filter((date): date is Date => Boolean(date));
+        const remainingValues = employeeSummaries
+            .map(employee => employee.daysRemaining)
+            .filter((days): days is number => days !== null);
+        const hasMissing = employeeSummaries.some(employee => employee.currentOpenUntil === null);
+        const hasExpired = employeeSummaries.some(employee => employee.daysRemaining !== null && employee.daysRemaining < 0);
+        const hasNearEnding = employeeSummaries.some(employee => employee.daysRemaining !== null && employee.daysRemaining <= NEAR_ENDING_THRESHOLD_DAYS);
+
+        return {
+            companyId,
+            status: hasMissing ? "missing" : hasExpired ? "expired" : hasNearEnding ? "near-ending" : "open",
+            worstDaysRemaining: remainingValues.length > 0 ? Math.min(...remainingValues) : null,
+            currentOpenUntil: currentOpenUntilDates.length > 0
+                ? currentOpenUntilDates.reduce((max, date) => dayjs(date).isAfter(max) ? date : max, currentOpenUntilDates[0])
+                : null,
+            nearEndingThresholdDays: NEAR_ENDING_THRESHOLD_DAYS,
+            employees: employeeSummaries,
+        };
+    }
 }
 
 const SchedulesEnabledList = new SchedulesEnabledManager();

server/src/Models/SchedulesOverrides/SchedulesOverrides.Interface.ts

@@ -14,6 +14,7 @@ export type AvailableSchedulesOverridesParams = {
     dateDay: Date;
     from: string;
     to: string;
+    serviceId?: string;
 };
 
 export type PaginateSchedulesOverridesParams = FindSchedulesOverridesParams & {

server/src/Models/SchedulesOverrides/SchedulesOverrides.ts

@@ -154,6 +154,14 @@ class SchedulesOverridesManager implements ISchedulesOverridesManager {
         return await this.schedulesOverrides.findOne(filters);
     }
 
+    private isScheduleAvailableForService(schedule: ScheduleItem, serviceId?: string): boolean {
+        if (!serviceId || !schedule.serviceScope || schedule.serviceScope === "all") {
+            return true;
+        }
+
+        return schedule.serviceScope === "specific" && (schedule.serviceIds || []).includes(serviceId);
+    }
+
     private async getScheduleByFrom(data: AvailableSchedulesOverridesParams): Promise<ScheduleItem | null> {
         const exactDate = dayjs(data.dateDay).startOf("day").toDate();
         const schedule = await this.schedulesOverrides.findOne({
@@ -165,6 +173,7 @@ class SchedulesOverridesManager implements ISchedulesOverridesManager {
         if (schedule) {
             for (const horario of schedule.schedules) {
                 if (horario.disabled) continue;
+                if (!this.isScheduleAvailableForService(horario, data.serviceId)) continue;
                 if (horario.from == data.from) return horario;
                 if (horario.from < data.from && horario.to > data.from) return horario;
             }

server/src/Models/Services/Service.Adapter.Mongoose.ts

@@ -42,6 +42,8 @@ export class ServicesAdapterMongoose implements IServicesAdapter {
             longitude: { type: Number, required: false, default: 0 },
             published: { type: String, required: false },
             banned: { type: Boolean, required: false, default: false },
+            showPublicScores: { type: Boolean, required: false, default: true },
+            showPublicOpinions: { type: Boolean, required: false, default: true },
         });
 
         this.serviceList = model<IServiceDocument>("Service", this.schema);
@@ -93,6 +95,8 @@ export class ServicesAdapterMongoose implements IServicesAdapter {
         if (data.latitude) updateService.latitude = data.latitude;
         if (data.longitude) updateService.longitude = data.longitude;
         if (data.banned !== undefined) updateService.banned = data.banned;
+        if (data.showPublicScores !== undefined) updateService.showPublicScores = data.showPublicScores;
+        if (data.showPublicOpinions !== undefined) updateService.showPublicOpinions = data.showPublicOpinions;
 
         await updateService.save();
     }

server/src/Models/Services/Service.Interface.ts

@@ -57,6 +57,8 @@ export type CreateServiceParams = {
     latitude?: number;
     longitude?: number;
     sessionUser: string;
+    showPublicScores?: boolean;
+    showPublicOpinions?: boolean;
 };
 
 export type UpdateServiceParams = {
@@ -81,6 +83,8 @@ export type UpdateServiceParams = {
     longitude?: number;
     sessionUser: string;
     banned?: boolean;
+    showPublicScores?: boolean;
+    showPublicOpinions?: boolean;
 };
 
 export type PaginatePublicServicesParams = FindServicesParams & {
@@ -155,6 +159,8 @@ export interface IService {
     published?: SERVICE_PUBLISHED_STATUS;
     discountId?: string;
     banned?: boolean;
+    showPublicScores?: boolean;
+    showPublicOpinions?: boolean;
 }
 
 export interface CompanyServiceView {
@@ -176,6 +182,8 @@ export interface CompanyServiceView {
     fontShadowColor: string;
     published: SERVICE_PUBLISHED_STATUS;
     banned?: boolean;
+    showPublicScores: boolean;
+    showPublicOpinions: boolean;
 }
 
 export interface PublicServiceView {
@@ -199,6 +207,8 @@ export interface PublicServiceView {
     fontColor: string;
     fontShadowColor: string;
     banned?: boolean;
+    showPublicScores: boolean;
+    showPublicOpinions: boolean;
 }
 
 export interface FindServicesByCompanyParams {

server/src/Models/Services/Service.ts

@@ -46,6 +46,17 @@ class ServiceManager implements IServicesManager {
         this.services = new ServicesAdapterMongoose();
     }
 
+    private async validatePublicRatingFlagsPlan(ownerId: string): Promise<void> {
+        const { default: PlanSubscriptionsList } = await import("../PlanSubscriptions/PlanSubscriptons");
+        const subscription = await PlanSubscriptionsList.getSubscriptionByUser({
+            sessionUser: ownerId,
+        });
+
+        if (!subscription || subscription.plan.price === 0) {
+            throw new Error("Esta configuración está disponible solo para planes pagos.");
+        }
+    }
+
     public async setPublishedStatus(data: SetPublishedStatusParams): Promise<void> {
         const sessionUser = await UsersManager.users.findOne({
             _id: data.sessionUser,
@@ -145,6 +156,10 @@ class ServiceManager implements IServicesManager {
             throw new Error("Ha alcanzado el limite de servicios permitidos de acuerdo a su plan.");
         }
 
+        if (data.showPublicScores !== undefined || data.showPublicOpinions !== undefined) {
+            await this.validatePublicRatingFlagsPlan(String(companyCheck.ownerId));
+        }
+
         const newService = await this.services.create({
             ...data,
             ...{
@@ -190,6 +205,10 @@ class ServiceManager implements IServicesManager {
             throw new Error(NoPermissionMessage());
         }
 
+        if (data.showPublicScores !== undefined || data.showPublicOpinions !== undefined) {
+            await this.validatePublicRatingFlagsPlan(String(companyCheck.ownerId));
+        }
+
         await this.services.update(data);
     }
 
@@ -307,6 +326,8 @@ class ServiceManager implements IServicesManager {
                     service.published,
                     SERVICE_PUBLISHED_STATUS.PRIVATE
                 ),
+                showPublicScores: service.showPublicScores ?? true,
+                showPublicOpinions: service.showPublicOpinions ?? true,
             });
         }
 
@@ -363,6 +384,8 @@ class ServiceManager implements IServicesManager {
             fontColor: isNull<string>(service.fontColor, defFontColor),
             fontShadowColor: isNull<string>(service.fontShadowColor, defFontShadowColor),
             published: isNull<SERVICE_PUBLISHED_STATUS>(service.published, SERVICE_PUBLISHED_STATUS.PRIVATE),
+            showPublicScores: service.showPublicScores ?? true,
+            showPublicOpinions: service.showPublicOpinions ?? true,
         };
     }
 
@@ -486,6 +509,8 @@ class ServiceManager implements IServicesManager {
                 color: isNull<string>(service.color, defColor),
                 fontColor: isNull<string>(service.fontColor, defFontColor),
                 fontShadowColor: isNull<string>(service.fontShadowColor, defFontShadowColor),
+                showPublicScores: service.showPublicScores ?? true,
+                showPublicOpinions: service.showPublicOpinions ?? true,
             });
         }
 

server/src/Models/SystemNotifications/SystemNotification.Interface.ts

@@ -63,6 +63,11 @@ export type CreateSystemNotificationParams = {
     code?: string;
 };
 
+export type CreateSystemNotificationBySystemParams = CreateSystemNotificationParams & {
+    userId: string;
+    systemToken: string;
+};
+
 export type UpdateSystemNotificationParams = {
     id: string;
     readed: boolean;
@@ -119,6 +124,7 @@ export interface ISystemNotificationsAdapter {
 export interface ISystemNotificationsManager {
     notifications: ISystemNotificationsAdapter;
     createNotification(data: CreateSystemNotificationParams): Promise<ISystemNotification>;
+    createNotificationBySystem(data: CreateSystemNotificationBySystemParams): Promise<ISystemNotification>;
     updateNotification(data: UpdateSystemNotificationParams): Promise<void>;
     deleteNotification(data: DeleteSystemNotificationParams): Promise<void>;
     deleteConversationNotifications(data: DeleteSystemNotificationsByConversation): Promise<void>;

server/src/Models/SystemNotifications/SystemNotification.ts

@@ -1,6 +1,7 @@
 import CompaniesManager from "../Companies/Companies";
 import {
     CreateSystemNotificationParams,
+    CreateSystemNotificationBySystemParams,
     DeleteNotificationsByDateParams,
     DeleteNotificationsByUserParams,
     DeleteSystemNotificationParams,
@@ -108,6 +109,28 @@ class SystemNotificationsManager implements ISystemNotificationsManager {
         return newNotification;
     }
 
+    public async createNotificationBySystem(
+        data: CreateSystemNotificationBySystemParams
+    ): Promise<ISystemNotification> {
+        const expectedToken = process.env.SYSTEM_KEY || process.env.API_KEY;
+
+        if (!expectedToken || data.systemToken !== expectedToken) {
+            throw new Error("Token de sistema inválido");
+        }
+
+        const { systemToken, ...notificationData } = data;
+        const notification = await this.createNotification(notificationData);
+
+        const countUnreadNotifications = await this.finUnreadNotifications({
+            userId: data.userId,
+            sessionUser: data.userId,
+        });
+
+        io.to(`user:${data.userId}`).emit("new_system_notification", countUnreadNotifications);
+
+        return notification;
+    }
+
     public async updateNotification(data: UpdateSystemNotificationParams): Promise<void> {
         await validateSessionUser({
             sessionUser: data.sessionUser,

server/src/Models/Templates/Templates.Interface.ts

@@ -4,8 +4,10 @@ import { TextObjectFilterResult } from "../TextObjectFilter.model";
 export enum TemplateTypes {
     WAP_NEW_APPOINTMENT = "wap-new-appointment",
     WAP_REMINDER = "wap-reminder",
+    WAP_CANCELLATION = "wap-cancellation",
     EMAIL_NEW_APPOINTMENT = "email-new-appointment",
     EMAIL_REMINDER = "email-reminder",
+    EMAIL_CANCELLATION = "email-cancellation",
 }
 export interface ITemplate {
     id?: string;

server/src/Models/Templates/Templates.ts

@@ -215,12 +215,18 @@ export class TemplatesManager implements ITemplatesManager {
             case TemplateTypes.WAP_NEW_APPOINTMENT:
                 defaultTemplate = `${process.env.WAP_ALTA}`;
                 break;
+            case TemplateTypes.WAP_CANCELLATION:
+                defaultTemplate = `${process.env.WAP_CANCELLATION || process.env.WAP_CANCELACION || ""}`;
+                break;
             case TemplateTypes.EMAIL_REMINDER:
                 defaultTemplate = `${process.env.WAP_REMINDER}`;
                 break;
             case TemplateTypes.EMAIL_NEW_APPOINTMENT:
                 defaultTemplate = `${process.env.WAP_ALTA}`;
                 break;
+            case TemplateTypes.EMAIL_CANCELLATION:
+                defaultTemplate = `${process.env.EMAIL_CANCELLATION || process.env.EMAIL_CANCELACION || process.env.WAP_CANCELLATION || process.env.WAP_CANCELACION || ""}`;
+                break;
         }
         return defaultTemplate;
     }

server/src/Models/Users/Users.Interface.ts

@@ -205,6 +205,73 @@ export type SysAdminOrganizationsStatusParams = {
     userId: string;
 };
 
+export type SysAdminUserSubscriptionDetailsParams = {
+    userId: string;
+};
+
+export type SysAdminExtendUserSubscriptionMode = "add_months" | "set_end_date";
+
+export type SysAdminExtendUserSubscriptionParams = {
+    userId: string;
+    mode: SysAdminExtendUserSubscriptionMode;
+    months?: 1 | 2;
+    endDate?: string;
+    reason?: string;
+};
+
+export type SysAdminExtendUserSubscriptionResult = {
+    userId: string;
+    subscriptionId: string;
+    previousEndDate: Date;
+    newEndDate: Date;
+    paymentId: string;
+    transactionId?: string;
+};
+
+export type SysAdminFinalizeUserSubscriptionParams = {
+    userId: string;
+    reason?: string;
+};
+
+export type SysAdminFinalizeUserSubscriptionResult = {
+    userId: string;
+    subscriptionId: string;
+    previousEndDate: Date;
+    newEndDate: Date;
+};
+
+export type SysAdminUserSubscriptionPayment = {
+    id: string;
+    subscriptionId: string;
+    amount: number;
+    paymentDate: Date;
+    paymentMethod?: string;
+    status: string;
+    transactionId?: string;
+};
+
+export type SysAdminUserSubscriptionDetailsResult = {
+    userId: string;
+    currentSubscription: {
+        id: string;
+        plan: {
+            id: string;
+            name: string;
+            code: string;
+            price: number;
+        } | null;
+        startDate: Date;
+        endDate: Date;
+        isActive: boolean;
+        mpStatus?: string;
+        billingMonths?: number;
+        pendingPaymentType?: "extension" | "upgrade";
+        pendingPaymentPreferenceId?: string;
+        lastPaymentStatus?: string;
+    } | null;
+    payments: SysAdminUserSubscriptionPayment[];
+};
+
 export type SysAdminUserOrganizationsResult = {
     clientIn: { companyId: string; companyName: string }[];
     collaboratorIn: { companyId: string; companyName: string }[];